The Russets

My wife has been extremely well cared for and supported during her brief stay here since December 2022. The carers are attentive, friendly and very professional. The environment is relaxed but efficient. The food is great. The administration could be more responsive and efficient. The cost of this care home (with nursing) is high whilst staff are paid insufficiently for what they do.

My father has been in Crispin since November 2017 and despite a traumatic start, (he had to be sectioned), he has settled in and, as much as he can, enjoys life. He has always had the most fantastic care from the staff, most of whom, are still there four years on. They make the best of his life and work very hard to give him the best quality experience that is possible. And during covid, extraordinary devotion.

The care provided is consistent and attentive. It is clear my mother is happy and settled. The staff treat the family with great respect and take effort to know us and involve us in activities, where appropriate. The residents are very much part of a family and not isolated. Visits are always special.

I am always received with understanding and sympathy at the situation of being away from my loved one. I find it difficult to meet in my husband's room and look forward to the time when it's possible to interact with some of the activities when all this covid mess is behind us. My ratings sum up my opinion of the home.

Since the time my mother was taken into the Russets, her care has been exemplary. The standard of care here and the dedication of the staff cannot be faulted. This is a busy unit, but the staff always seem to find time for my mother's needs. She needs total 24-hour care for everything and we could not be more pleased with the way this is provided. From our point of view, the staff provide a smile and make us very welcome.

Since she entered The Russets my mother has consistently been treated with care and kindness. Her individuality, character and foibles are recognised and catered for. This care and consideration have been extended to her family. I particularly appreciate the high standards that apply to communication and keeping us informed.

I am extremely happy with the care my aunt receives. She is very happy at The Russets and I am impressed with all of the staff she comes into contact with. They all treat her with kindness, consideration and respect. I am kept fully aware of all matters concerning her care and welfare. I would have no hesitation in recommending The Russets to anyone.

My husband has been a resident here for three years, since leaving hospital, following a severe stroke. During that time, he has received the best care. The staff treat residents with kindness and dignity and are very welcoming when we visit. They have very high standards of care and we have every confidence that my husband receives the best possible attention here. Sometimes, the staff take residents for trips to places of interest, such as the local garden centre, Bristol Harbourside, etc. It has often been possible to join them (prior to COVID) and makes a very enjoyable outing. I know from experience that on occasion, staff come in on their days off to facilitate this - an example of their dedication. A wide variety of activities are available every day, either in the clubhouse or in the individual “houses”. In my view, The Russets is how every care home should be.

The facilities are superb. My father is in his own en-suite room which opens out to a very large lounge, kitchen and dining area. The gardens are lovely for fresh air. The care staff are magnificent. Extremely pleasant and clearly adore the residents. My mother was also a resident there, and when she passed away last year a staff member attended the funeral on her day off. I could not fault any of them.

The facilities and staff are second to none and it was a great comfort to me when she moved there. I do not believe you would be able to find a better Dementia Care Home.

I work in healthcare and the care I saw and experienced at The Russets gives me hope for the care system now and in the future. Thank you.

My husband was in this care home for five weeks up to his death in April 2017. The care he received was second to none. It was delivered with dignity and all the staff from cleaner to kitchen staff. Carers to regional nurses and management. They were all brilliant. I would recommend this care home to everyone.

My husband spent 2 1/4 years at this home. Aged 69 with severe dementia it was a difficult decision to put him in care but he loved it. Expensive but worth every penny.