Garden House, Bristol, Bristol
Garden House, Bristol, Bristol
Garden House, Bristol, Bristol

St Monica Trust's Garden House is undergoing extensive modernisation to increase capacity to a 102-bed capacity care home that makes an excellent contribution to local community care needs, with a friendly and professional service fully up-to-date with modern methods and personalised objectives.

A comfortable interior is enhanced by en-suite bedrooms, with carers looking to respect privacy and dignity at all times while making sure that all residents can contact skilled professionals at any time of the day and night.

The home is ideal for more than just old age-related care needs, being registered for dementia care, cancer and stroke care, and also sensory impairments.

Group: St Monica Trust

Person in charge: Fran Ashby (Manager)

Local Authority / Social Services: Bristol City Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 102 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 18+.

Single Rooms: 94

Shared Rooms: 4

Rooms with ensuite WC: 94

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Garden House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.2 Garden House has a Review Score of 8.2 (8.231)

The Review Score of 8.2 (maximum of 10) for Garden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Garden House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.883 for Garden House is calculated as follows: ( (53 Excellents x 5) + (7 Goods x 4) ) ÷ 60 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.348 Points relating to the number of positive Reviews for Garden House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 20.4 positive Reviews (102 registered maximum number of service users ÷ 5). 2 Reviews ÷ 20.4 Target = 0.098

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Garden House?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Garden House

  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1

I am very pleased with the care my aunt has received over the years at the Garden House, St Monica, especially in the past year when my aunt has lost 100% of her mobility. I am confident and believe that she receives very good care. The caring staff and medical staff work as a team very successfully. They are very friendly to residents and visitors alike.

How likely would you be to recommend Garden House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The Sun Dials at the Garden House is an amazing place. The staff are very caring and very committed to the residents they look after. They work well as a team and nothing is too much trouble. My father in law is always clean, tidy, well fed and comfortable and as socialised as he allows. It is an excellent facility, I'm sure the best of it's kind to be found anywhere. Food is great as is care, safety and the way the staff treat the residents with love, compassion, humour and laughter.

How likely would you be to recommend Garden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Steven Webster, Marketing and Communications Manager at Garden House responded to this review on 08 Mar 2017:

Thank you very much for your kind words, I shall pass them all on to the team.

Staff - Carers and Admin
Carers are incredible, compassionate, caring, willing and clearly well trained. Many find time to have a bit of fun and banter with Mum to which she responds well. Admin staff - there is always someone available to help and talk to.

Dining Room
Staff here are amazing with patience helping residents select from the Menu also give much encouragement to those unable to feed themselves. On occasions we have witnessed residents not treating staff with respect but the staff carry on regardless.

Room
Mum's Room and Wet Room are both of a very good size.

Activities
Good selection Monday to Friday with variety.

Grounds
Beautiful gardens so meticulously maintained, a pleasure to walk through.

Ambience of Unit
So very welcoming, bright colours, spotless, light with great attention to detail. Very homely and friendly.

How likely would you be to recommend Garden House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Steven Webster, Marketing and Communications Manager at Garden House responded to this review on 05 Aug 2016:

Thank you very much for your kind words! I will make sure they are passed on to all of the staff.

My father has been at the Garden House for just over 2 years. In December he became ill and stopped eating. All the staff took great care of him and looked after him so well he has made an amazing recovery and is enjoying his food again. They are always very welcoming and friendly. I really enjoy the time I spend there with my father. Thank you to all on maples.

How likely would you be to recommend Garden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Steven Webster, Marketing and Communications Manager at Garden House responded to this review on 25 Feb 2016:

We are all very pleased that your father has done so well. I will pass on your kind words to everyone involved.

Thank you very much.

From the moment my Grandmother arrived at Garden House I have been massively impressed by the high standard of care which she has received. She has improved very noticeably since arriving four weeks ago. She is more bright and alert and is putting on some of the weight she lost, both in hospital and the year before that.

My Grandmother is excellently looked after mentally and physically, with thought and genuine care. The staff are really wonderful and their communication between themselves, and with the family, is first class. For instance, when she first arrived, I talked to a carer about what my Grandmother likes, where she used to live, etc. When I asked another member of staff a couple of days later, they knew who had visited, and the same information I'd told the carer on the first day. They were all briefed and informed.

In a practical sense, I was also very impressed by the staff. When I saw staff move her from bed to her chair they were gentle and caring. The social events seem great too, she has been to reminiscence sessions and children carol singing, and enjoyed it all.

The facilities are really excellent. Garden House has the feel of a good quality, modern hotel. Spotlessly clean, modern, and appropriately homely. In particular, I like the ceiling mounted hoist system, and en-suite, in every room. My Grandmother really likes the wall mounted large flat screen television, which is an adjustable wall mounted one so it can be pointed toward her chair or her bed.

I understand from the manager that the care fees are the same for every resident, and won't change with care needs. This is very re-assuring for us, planning into the future. Garden House is a bit more expensive than other places we looked at. What do you get for that extra? Caring, attentive staff; first-class organisation; rooms twice the size of others we saw; a dedicated activities coordinator; excellent facilities; and brilliant staff (they are worth mentioning twice).

How likely would you be to recommend Garden House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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