Care Home Administrator

Job summary

TLC Care's values of Truth, Love and Compassion are embedded in everything we do for our residents. Our people are our core asset and we work hard to engage with team members to maintain our homes as preferred places to live and work. We look for team members who share our values and are passionate about their work and can deliver an excellent service experience.

About the Role

As our Care Home Administrator, you will be the operational hub of Cherry Hinton. You'll take ownership of the financial, HR, payroll and administrative systems that keep our home performing at its very best. No two days are the same — you'll be supporting our team, engaging with residents and their families, and ensuring every process runs like clockwork.

You will work closely with two fellow administrators, sharing knowledge, covering duties, and driving high standards together.

This role requires flexibility to work every other weekend, providing administrative and management support to ensure the smooth running of the home.

What You'll Do

• Oversee the day-to-day financial administration including invoicing, petty cash, purchase ledgers, and credit control
• Manage all HR administration — contracts, DBS checks, right-to-work compliance, absence management, and staff records
• Coordinate payroll inputs, ensure rotas are submitted on time, and liaise with the support office payroll team
• Be the warm first point of contact at reception for residents, visitors, and families
• Support the Home Manager with recruitment, onboarding, and team induction
• Maintain and develop filing systems, resident records, and policy compliance
• Contribute to marketing activities including conducting show-rounds for prospective residents
• Lead on environmental sustainability initiatives as part of our ISO14001 commitments
• Provide weekend management cover on a rota basis, alternating with colleagues

What We're Looking For

Essential

• Excellent Microsoft Office skills
• Strong written and verbal communication
• Organised, detail-focused and able to prioritise
• Able to work both independently and as part of a team
• Good time management under pressure
• Satisfactory DBS check and right to work in the UK

Desirable

• AAT / ACCA / CIMA qualification or equivalent experience
• Previous payroll system experience
• Knowledge of invoicing and debt collection
• Prior experience in a care home or healthcare setting

Why Join Cherry Hinton?

• Be part of a values-led organisation where people truly come first
• Work in a supportive, close-knit team environment
• Varied and rewarding role with real scope to make a difference
• A clear structure with the backing of the wider TLC Group network
• Commitment to your professional development and ongoing training