Cherry Hinton Care Home

369 Cherry Hinton Road, Cambridge CB1 8DB

Cherry Hinton Care Home is a 60 bed care home situated in Cherry Hinton, Cambridge that originally opened as a 40 bed home in 1997 but was extended and refurbished to provide care for 60 residents in 2011. The home has good transport links with the city centre and the local shops. All of the rooms are now full en-suite facilities including showers while the existing rooms are standard en-suites.

The secure courtyard garden was also included in the refurbishment and has now been transformed into a fabulous garden, enabling dementia residents to wander through it hearing and seeing stimulating sounds and sights in different areas. Raised beds enable easy access to the plants for residents to be able to touch and smell them. A lovely conservatory also allows for the residents to sit in comfort and look out over the garden.

Quality furniture and soft furnishings are used throughout the home to provide a high level of comfort for residents. Rooms are spacious and equipped with profiling beds and all have 22” LCD TV’s. They have included a facility for residents to obtain their own high speed internet access. All rooms are single and have full en-suite facilities.

Group: T L C Care Ltd

Person in charge: Helen Mellish (Interim Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Substance Misuse

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 50+.

Languages Spoken by Staff (other than English): Arabic, Bulgarian, French, Italian, Polish, Tagalog

Single Rooms: 52

Shared Rooms: 4

Rooms with ensuite WC: 51

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Cherry Hinton Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Cherry Hinton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Cherry Hinton Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.278 for Cherry Hinton Care Home is calculated as follows: ( (136 Excellents x 5) + (114 Goods x 4) + (39 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 295 Ratings = 4.278

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for Cherry Hinton Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Cherry Hinton Care Home has a Review Score of 8.9 (8.945) from 25 Reviews


Average Ratings

  • Excellent
    12
  • Good
    12
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cherry Hinton Care Home?

  • Extremely LIKELY
    16
  • Likely
    7
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Cherry Hinton Care Home

  • Daughter of Resident/Service User
    9
  • Friend of Resident/Service User
    3
  • Husband of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • more

Mum has only been here for two weeks but I am very pleased at how she has settled in. The staff have been very supportive and approachable and I am confident they will provide a safe and caring environment for her.

How likely would you be to recommend Cherry Hinton Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

On the whole, we are very satisfied with the care my mother receives. The staff are all very good at their jobs. The only thing that I do not find good is sometimes the standard of cleaning in Mum's room isn't as it should be. I have had on several occasions, to clean the movable table and have had to clean the floor near the table. But the food is excellent, as is the entertainment and all the nursing staff.

How likely would you be to recommend Cherry Hinton Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

The care home is well maintained and clean. Staff are well for the resident's needs and care home is generally well run.

How likely would you be to recommend Cherry Hinton Care Home? Likely

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Average Rating:   3.5 out of 5

A fabulous outdoor event highlighted how staff are hardworking and incredibly caring - including many residents.

How likely would you be to recommend Cherry Hinton Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

My sisters and I took mum to the home on 1st November 2017. We were made to feel very welcome. It was her birthday that day and they made her a birthday cake which we thought was very kind. The staff were all very pleasant and willing to do anything we asked of them. The entertainment was good. Also, the menus were good and varied.
As a family, we are very grateful for the way our mother was treated, especially in her final weeks.

How likely would you be to recommend Cherry Hinton Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The care given to my husband in the dementia nursing section of Cherry Hinton Nursing Home was exceptional. The staff were kind, caring and welcoming and nothing was too much trouble. From his welcome to a lovely room overlooking the sensory garden, to their helpful and frank reports on the telephone and the sensitivity and care and concern for me when he passed away. The manager and her deputy, especially gave both time, compassion and loving care.

How likely would you be to recommend Cherry Hinton Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very welcoming at reception. Everybody who works at the home was amazing, so friendly, helpful and very caring towards the patient. Nothing was too much trouble even the staff who were working about their other business would smile and say hello. This is a wonderful care home and a very clean and comfortable one. I can't praise it enough.

How likely would you be to recommend Cherry Hinton Care Home? Extremely Likely

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Average Rating:   5 out of 5

During the last few days of my wife's life, the home staff were always there for myself, my wife and for my wife's daughter and supported us to be with her so she was not alone and were always on hand with tea, sandwiches, kind words and hugs - we cannot thank them enough!

How likely would you be to recommend Cherry Hinton Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have visited residents for many years. Now my sister-in-law is a resident this month 2017.

I cannot fault the care home in any way. The facilities are super. The staff are excellent.

How likely would you be to recommend Cherry Hinton Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

During 2016, there were serious staff problems. As a result of this, some staff were dismissed and some resigned. This lead to a number of beds being unused. However, the staff situation has improved and some empty beds are now being filled. New staff are still being employed. Very few agency staff now.
The situation is getting back to normal.

How likely would you be to recommend Cherry Hinton Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My sister has been in the care home for 5 years with no problems until last September when all the known carers were not there anymore. It was a real worry that no-one wanted to say anything but I am glad to say that it has been turned around with the assistant manager coming back and more carers. The activities coordinator does a fantastic job and all is very enjoyable.

How likely would you be to recommend Cherry Hinton Care Home? Likely

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Average Rating:   3.9 out of 5

My mother has been a resident since May 2016. She now views this as her 'second home'. She loves her light, roomy, sunny room and loves sitting on her chair on sunny mornings. She describes herself as being looked after well and has developed good relationships with several of the care staff. Although now very frail, her character still shines through and I like the fact that the staff have encouraged her to be her. We were fortunate to get the room when she needed it and was the right place at the right time.

How likely would you be to recommend Cherry Hinton Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Despite sometimes having 15 working under great pressure, the staff here are always kind, friendly and above all caring.

How likely would you be to recommend Cherry Hinton Care Home? Don't know

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Average Rating:   3.5 out of 5

My husband was admitted to the care home 11th November 2015. He had a brain stem clot 1st October 2015 and was rendered paralysed and double incontinent requiring 24-hour care. The management and staff have been wonderful with my husband and have shown excellent care and consideration to both of us as sometimes I have down days as it is now 17 months and he was only given 10 months maximum. The staff are pleasant, caring, considerate and medically professional. My job was an assistant manager in a care home so I know what to expect. I cannot praise the home enough. Thank you.

How likely would you be to recommend Cherry Hinton Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are always friendly when you go there. The someone takes me through the doors that need codes to get through and they take me to where a carer and resident it. They do ask me sometimes if I would like a coffee or tea and the residents are always treated with dignity.

How likely would you be to recommend Cherry Hinton Care Home? Likely

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Average Rating:   4.7 out of 5

My good friend has been a resident of Cherry Hinton Care Home for 2 years. She uses a wheelchair to get around by herself to the conservatory where she meets friends and watches squirrels antics on the bird table which is close by. There is a TV room, a spacious dining room and plenty of bath/toilet facilities. (care workers help residents in these facilities and residents may press the call button which they wear around their neck if they require help). There is usually an organised activity every day (exercises, singing, making decorations). Books, games, newspapers are available.

There are comfortable armchairs in the lounge for those who want to watch TV. The hairdresser's room is just off the lounge and is very popular with lady residents who may have their hair washed and styled once per week.
In spring and summer, residents may go out in the garden. There is a summer fete once per year and resident may invite their friends.
The resident cat is very popular.
Outings by car to the botanic gardens are laid on for residents who are able to go. There is a church service every Sunday, to which residents are invited. 3 meals per day are very good. The home is very well organised and I am happy to provide this review.

How likely would you be to recommend Cherry Hinton Care Home? Likely

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Average Rating:   4.5 out of 5

Very unhappy with the care, especially the cleanliness of my Father is very poor. Even after discussions with the manager who gave an apology and admitted it was unacceptable, it still continues to happen. This undermines everything and has an impact on quality of life. Being clean is a basic human right. Also issued with dignity. No privacy, not even a lounge where you can relax have a drink and have quality time with your family. There has been issues with cleanliness of the wet room as well.

How likely would you be to recommend Cherry Hinton Care Home? Extremely Unlikely

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Average Rating:   2.2 out of 5

RICHARD LAWSON, HOME MANAGER at Cherry Hinton Care Home responded to this review on 28 Sep 2016:

I would like to acknowledge the review posted by BB with respect to her Father and his brief time with us in our home. Whilst I cannot agree with the content of the review, I do thoroughly support everyone's right to express their personal views. Equally, I am very pleased to have the opportunity to offer a frank and honest response, and to clarify some of the details raised.
As the Home Manager, I have spent many hours talking and sharing with BB, as I have done and continue to do with all members of our community, be they residents, families and their loved ones or our own team members. I did not have to apologise at any stage for the cleanliness of BB's Father, as this was not an issue. We recognise the crucial importance of cleanliness and indeed dignity to the very essence of the quality of life of each and every one of our residents, and the impact that this also has on their loved ones. It will always continue to be one of our highest priorities.
In more general terms, we are able to offer a number of different spaces for our residents and their families to be able to spend quality time together. There are two different spacious lounges, (including one with a reminiscence 1950's theme), on the first floor, and another well appointed lounge on the ground floor. These are also supplemented by a conservatory which in itself also leads to our extensive gardens offering a lovely space for all to enjoy.
Our home will always strive to offer the dignity, time, respect and the sensitive and appropriate care that our residents and their loved ones deserve and have the absolute right to expect. Equally, respectful and sensitive care is also about maximising and facilitating the choices our residents make, and wherever possible to enable and sustain that process and ability. We also understand that being forced to make a decision on behalf of your Mother, or indeed Father, to perhaps leave family care and their home, and to enter a long term care setting is one of the most emotionally challenging that can be faced in a lifetime... Let's face it, our home is welcoming, friendly, safe, secure and loving, but not the one that folks have spent perhaps the last 30, 40, 50 or 60 years in! Many people express their feelings in many different ways - we get it.
Suffice to say, we are pleased to be able to 'set the record straight', and continue to assure all our residents, their families and loved ones of our total and honest commitment to real quality, real care, and making a real difference to the lives of real people.

My mum has only been here a few days but on first impressions both myself and my sister are very pleased. Plenty of staff, all very well organised, approachable and friendly.

How likely would you be to recommend Cherry Hinton Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been resident for 4 years at Cherry Hinton. She is treated with respect and dignity, the staff are always talking and joking with the residents. They have activities most days of the week which are varied and designed to stimulate them. Thew food is varied and served in pleasant surroundings, giving the residents further chance to mix and meet others. I would recommend this home to others and would say it is one of the best in the area.

How likely would you be to recommend Cherry Hinton Care Home? Likely

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Average Rating:   4.1 out of 5

All members of staff are compassionate and caring and all of them sincerely like to give their time to all the patients. The environment including the garden was calm and relaxing.

How likely would you be to recommend Cherry Hinton Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The home is on two floors. The ground floor, Florence, caters for the more active residents and the first floor for residents with greater needs including dementia and a small palliative care unit. The staffing levels are higher than other similar homes locally, so this is a good choice for residents who need a lot of support. The staff are unfailingly kind to my mother and there are a lot of activities . There are visiting entertainers, exercise to music and a hairdresser and nail beautician. A local GP does a ward round every Monday and the Hospital is just down the road if anything goes wrong. The only niggles that there is a lot of staff turnover so some of the staff who befriended Mum when she first arrived three years ago are no longer here and she has had to get used to new ones. Food is good with several choices at each meal but the food is often warmish rather than piping hot when served. This is a good choice if your relative has high needs especially dementia.

How likely would you be to recommend Cherry Hinton Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

No complaints as of yet (maybe never). Dad has only been here three months. All the staff are approachable, helpful and appear very professional in their dealings with dad. Cannot thank all the staff of all pay grades for working as a team to make dad and the families experience at this hard time as pleasant, as I feel it can be all considering, i.e good food, clean and tidy and generally friendly atmosphere. Thank you.

How likely would you be to recommend Cherry Hinton Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Very good.

How likely would you be to recommend Cherry Hinton Care Home? Likely

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Average Rating:   4.1 out of 5

All the staff, management, admin, nursing and care assistant, cleaners and kitchen staff are all very helpful and friendly. My only issue is that at times there are no staff available to help with things like taking dad to the toilet. This is not because the staff are unhelpful or standing around chatting- just that there are not enough of them.

How likely would you be to recommend Cherry Hinton Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

My father settled quickly. The staff have been helpful, friendly and efficient. The room is a good size and is kept clean. There is a good choice of menu but sometimes the food is not hot, which is disappointing. There is a good variety of activities and they seem well organised. The management team have been helpful and sympathetic. Taking everything into account I would say I am happy with my fathers care and would recommend this care home to others.

How likely would you be to recommend Cherry Hinton Care Home? Likely

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Average Rating:   4 out of 5

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Bed Vacancies

3 Bed Vacancies

posted 02 May 2018

We offer bespoke care which is tailored to an individuals needs from Residential to end of life nursing care, and specialist care for people living with memory loss. We can help you understand the financial options, concerns and requirements which planning for care in later life involves.

Awards / Recognitions

January 2018

The Care Workers Charity

Recipient: T L C Care Ltd

Date: Tuesday 30 Jan 2018

more details

Care Workers Charity

Recipient: T L C Care Ltd

Date: Tuesday 30 Jan 2018

more details

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Care Home Idol 2016

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