Cherry Hinton Care Home

369 Cherry Hinton Road, Cambridge CB1 8DB
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9.9 160 Reviews
  • Cherry Hinton Care Home, Cambridge
Cherry Hinton Care Home is a warm and welcoming home in Cambridge offering expert nursing, dementia and residential care in a thoughtfully designed and recently refurbished setting. An experienced and compassionate team delivers personalised care tailored to each resident’s needs with a strong focus on dignity, comfort and wellbeing.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

For those living with memory loss, tailored dementia care promotes comfort, confidence and wellbeing. The home holds a ‘Dementia Care Accreditation to an Exceptional Quality Standard’, ‘World Class’ status with Hospitality Assured and the prestigious Investors in People Platinum Award.

Residents enjoy a stimulating and supportive lifestyle with a varied programme of activities led by a dedicated wellbeing team. Music, creative arts, word games and trips to museums and local attractions encourage social engagement and personal fulfilment.

The home features a tranquil enclosed courtyard garden with raised beds, sensory areas and a bright conservatory, offering beautiful spaces for rest, reflection and interaction throughout the year. Indoors, residents benefit from spacious en-suite bedrooms with LCD TVs, quality furnishings and high-speed internet access for residents and visitors.

Located on Cherry Hinton Road, with excellent transport links to the city centre and local amenities, the home provides a safe, comfortable and engaging environment where residents are supported to live with independence and purpose.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750

These prices are only a guideline, please contact Cherry Hinton Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jian Chunmei (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (16)

Cherry Hinton Care Home Reviews (160)

Total of 160, showing 21-40
9.9

Cherry Hinton Care Home has a Review Score of 9.9 (9.912) out of 10, based on 39 reviews in the last 2 years. Over all time Cherry Hinton Care Home has 160 reviews.

Overall Experience

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Date Published

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Review from J S (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault Cherry Hinton Care Home in any way. My father spent the last 9 days of his life with you and every single member of staff from cleaners to cooks and all the medical staff showed him and our family such kindness and compassion. Nothing was ever too much trouble. This is a very special
place.

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Thank you so much for your lovely review of Cherry Hinton Care Home.

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Review from Michael W (Son-in-law of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When arriving at T L C Care, Cherry Hinton Care Home, I always receive a warm welcome from the reception staff and the management team. My mother-in-law's room is bright, clean and fresh, as is she. She is always treated with great care and dignity and love.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Dear Michael, thank you so much for your wonderful feedback, means a lot to the team. At Cherry, we always strive to provide the best possible person-centred care to all our residents. Glad to hear that you had a wonderful experience at Cherry.

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Review from Julie W (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a nice warm welcome at Cherry Hinton Care Home. My mother's care is excellent. She is always nice and clean as is her room, every single member of staff is very helpful and caring. There is always someone at hand if needed. We visit most days and feel we are part of the T L C family.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your wonderful reveiw, I will share your wonderful feedback with the team. Nice to have you as a part of the TLC family.

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Review from Carol J (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for 2 weeks. From his initial assessment to moving in and settling has been excellent. Communication with the family has been good. He is involved out which he thoroughly enjoyed. Food is very good and they encourage family to join every now and then. Everyone is happy
and there are lots of staff to ensure they are all are and cared for.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your wonderful review. Glad to hear that your experience from assessment was excellent. As a team, we thrive to make sure that residents and families are updated and kept informed of everything so that the care and transitions can be smooth.

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Review from Terry A (Friend of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely knowledgeable, friendly and helpful. Nothing is too much trouble. Everything is clean and tidy and very well organised. The facilities are first class and the food is excellent. The comfort and well-being of the residents is paramount.

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Your feedback is amazing. Thank you so much.

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Review from A N (Friend of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely atmosphere and lovely care home. The interactions between staff and residents is great to see. I thought the space was bright and modern, the staff were really kind and lots of thought had clearly gone into what was being offered.

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Thank you for the observations when you visited us. Your reveiw is fantastic. Thank you.

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Review from H S (Granddaughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier with the service that's provided. Staff are always friendly, professional and helpful. The care home itself is always clean and well kept. Activities for the residents are great. Fantastic place all round.

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Your review of our care home is fantastic. Thank you so much.

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Review from G B (Friend of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always enjoy going to visit my friend at Cherry Hinton Care Home. All of the staff are very friendly, the premises are clean, and my friend often comments on how great the food is!
Keep up the good work!

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Thank you so much for the amazing review of our carehome. It's so lovely to read that you enjoy coming to see your loved one.

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Review from Margaret H (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the home in October and from the very beginning, we have been impressed with the level of care and attention she has received. The staff, without exception, are very professional and dedicated and at the same time friendly and relaxed. Every time we visit we are welcomed warmly.
Mum enjoys interacting with the staff and entering into the activities provided.

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Thank you so much for the wonderful review of Cherry Hinton Care Home.

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Review from Jonathan A (Son of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all the kindness and caring that was shown to my mother. All of the staff were exceptional, nothing was too much trouble. The empathy and understanding shown at this time of my mother's passing was beyond expectation. I would like to pass on my thanks and appreciation to every member of
your team - amazing.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your wonderful feedback, means a lot to the team. Thank you for your kind words. At Cherry we thrive to deliver, best possible person-centred care to all of our residents and support families through the difficult times.

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Review from H H (Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Cherry Hinton Care Home looks after its residents very well and goes the extra mile in their care.

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Thank you for the fantastic review. We love having you live here at Cherry Hinton Care Home.

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Review from Duncan C (Son of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really impressed with the help and understanding we had when we needed to use this facility. My mum was well cared for and nothing was too much trouble. I can't recommend highly enough, thank you.

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Thank you for the fantastic review of Cherry Hinton Care Home. Thank you, Scott.

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Review from A M (Son of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From being very depressed in hospital after his stroke, he very quickly adapted to life in Cherry Hinton Care Home and has renewed relationships with staff he knew when his late wife was here. His situation is what it is, but he is happy here. Thank you.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you for your Valuable feedback, we are glad to look after your dad at Cherry. He is happy to be back at Cherry.

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Review from C C (Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely grateful to the welcome that was extended to me in my hour of need. I was made to feel part of the family at once. I learnt a lot in a sometimes difficult situation and admired the staff in their difficult handling of quite challenging situations. I shall take some good memories of my
four-week stay here. Thank you to all for restoring faith in mankind. There are a lot of kind deserving people around and it restores faith in mankind.

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Thank you so much for staying with us at Cherry Hinton. You are welcome to visit any time. Thank you for choosing Cherry Hinton for your respite stay and thank you so much for the fantastic review.

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Review from Paul W (Son of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care provided for our father. Facilities and staff are very good. We can rest easy knowing our father is in safe hands twenty-four hours of the day.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your valuable feedback, means a lot to the team. Team always goes above and beyond to ensure our residents' safety and comfort.

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Review from S W (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care for Mum. One suggestion is that it would be useful to have a scheduled meeting every four to six weeks to discuss individual needs and health developments.

Reply from SHELLY PRAKASH, Home Manager at Cherry Hinton Care Home

Thank you for your valuable feedback, it is important for our continuous improvement, our team will be in touch for a monthly review. The team are in touch with the families regularly to update any changes however if more frequent meetings are needed we are happy to facilitate this as well. Thank you once again for your feedback.

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Review from Dawne B (Daughter-in-law of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely home. All staff are friendly and helpful. Would recommend this home. All our worries have been taken away, we as a family, couldn't ask for more, can't find fault with anything. Always a warm friendly welcome from reception when you walk in. Thank you for your care.

Reply from SHELLY PRAKASH, Home Manager at Cherry Hinton Care Home

Thank you so much your wonderful feedback, I am Glad to know that we could take away all your worries, that's why we are here for. I am happy to help in any way possible to make your loved ones' stay at Cherry as comfortable and enjoyable as possible.

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Review from Peter M (Son of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, very kind and helpful. Very quick to respond to anything you ask. The only negative was my mum's room was too small. Wish she arrived there earlier in her life.

Reply from Scott Brooker, Business Development Manager at Cherry Hinton Care Home

Thank you so much for the fantastic review for Cherry Hinton Care Home.

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Review from Gerry H (Nephew of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving into a care home is never an easy decision for any individual or family relative to make and therefore has to be made very carefully. We have therefore been extremely pleased with the facilities and care provided by TLC Cherry Hinton. This is an excellent care home for the elderly, run by very
professional, dedicated, kind and caring staff. Knowing that the home is so well run has made the transition for our aunt, from independent living to care home provision, so much easier to adapt to.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your wonderful feedback, it was a pleasure looking after your aunt.

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Review from Claire A (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was resident at the care home for just a matter of weeks, where she was treated with the utmost care and respect. All the staff gave everything of themselves to make us, the family, and Mum feel comfortable and welcome. I would highly recommend The Cherry Hinton to anyone looking for a caring, a
truly caring, environment for their loved ones. Thank you so much everyone!

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your wonderful feedback. At Cherry our team always strive to do our best to make sure that all our residents and family members are getting the best possible person-centre care and experience.

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Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Cherry Hinton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.912 for Cherry Hinton Care Home is calculated as follows: ( (418 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 455 Ratings = 4.912

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cherry Hinton Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (15)

Meet the Team (9)

Jian

Jian Chunmei

Job Title: Home Manager

Joined: 2025

Jian Chunmei is the Home Manager at Cherry Hinton Care Home, bringing over a decade of dedicated service and leadership within the TLC Group since joining in 2013.


Her commitment to enriching residents’ lives and cultivating a supportive team culture is evident in every aspect of her work. Completing CIPD training strengthened her expertise in people management, allowing her to foster strong, collaborative relationships and ensure consistently high standards of care.


Jian has been instrumental in championing TLC’s Investors in People (IIP) Platinum accreditation, reflecting her excellence in both staff engagement and resident support. As a qualified mental health first aider, she also plays a vital role in promoting team wellbeing.


Her inclusive, democratic leadership style empowers her team to deliver truly person-centred care. Initiatives like partnering with Buck Dental Hygienist Service reflect her proactive approach to enhancing residents’ quality of life and her deep commitment to broader community health and impact.

Aga

Aga Clark

Job Title: Business Development Manager

Joined: 2024

Aga brings a wealth of expertise to her role in Business Development at Cherry Hinton Care Home, combining her dynamic experience in aerospace and design consultancy with a strong background in key account management, operations management, and facilities and office management. Her career spans diverse roles, showcasing her ability to foster meaningful client relationships, drive operational efficiency, and deliver exceptional service. Aga’s strategic mindset and organisational skills are pivotal in enhancing Cherry Hinton’s care offerings and establishing strong partnerships within the community.

Jessy

Jessy John

Job Title: Care Services Manager

Joined: 2024

My name is Jessy John, and I am excited to have recently joined TLC, Cherry Hinton Care Home on 11/11/24. Before this, I spent 19 years working with another provider, where I held various roles, including team leader, deputy manager, and Home manager, and worked as a registered nurse. These experiences have allowed me to develop knowledge and skills I am eager to share with the team. At the same time, I’m committed to learning from each of you and embracing new growth opportunities.


I look forward to meeting your expectations and working together to achieve outstanding results.

Vili

Vili Navia

Job Title: Practice Development Lead (PDL)

Joined: 2025

PDL’s are primarily focused on ensuring care standards and practices for their respective home.
They are also responsible for supporting the learning and development objectives across their home and at group level.
I am a registered nurse with over a decade of experience in elderly nursing. I started my nursing journey in New Zealand with an acute medical/surgical background, theatre and community mental health nursing. Since arriving in the UK in 2015, my experience has been care home based and my previous role before joining TLC was Regional Clinical Trainer for a large care home company.
I joined TLC in June 2025, and I am very excited about the new role, supporting staff and being part of the team at Cherry Hinton.

Ledon

Ledon St John

Job Title: Hotel Services Manager

Joined: 2018

I have had the privilege of serving as Hotel Services Manager and Head Chef at Cherry Hinton Care Home for over six years. Originally from the small island state of Grenada, I bring with me a lifelong passion for hospitality, deeply rooted in the culture and natural beauty of my homeland. In Grenada, hospitality is more than an industry; it is a way of life, woven seamlessly into our connection with people and nature.

My career in hospitality began in Grenada, where I developed a profound appreciation for service excellence within natural, sustainable environments. This philosophy continues to shape my professional practice, as I strive to create welcoming, nurturing settings that honour both people and the environment.

Care, catering, innovation, and sustainability have become increasingly important focus for me, driven by a strong desire for continuous learning and the pursuit of new challenges. I am passionate about integrating sustainable principles into every aspect of my work, ensuring that the hospitality experience is not only of the highest standard but also respectful of the world around us.

I am committed to delivering exceptional service with authenticity, warmth, and integrity, while embracing opportunities for growth and innovation within the hospitality sector.

Kristyna

Kristyna Runkas

Job Title: Finance and HR Manager

Joined: 2022

I started out as a Head Housekeeper here at Cherry Hinton Care Home in 2019 and then went on to become the Admin Assistant where she was for 1.5 years. I left the company for a short break and have now rejoined as HR and Finance Manager. I am passionate about building relationships with the residents here at Cherry Hinton and also the relatives who I have got to know over the years. I am looking forward to the future here at Cherry Hinton Care Home.

Aishwarya

Aishwarya

Job Title: Wellbeing Lead

Joined: 2024

I began my journey as an Activities Coordinator and have since progressed into my current role which reflects my ongoing commitment to enhancing the wellbeing of our residents.


With a background in psychology and a strong passion for mental health, I am dedicated to creating a safe, inclusive and non-judgemental environment for both our residents and team members. I have a deep interest in understanding human behaviour and strive each day to build meaningful connections, ensuring that everyone in our care feels truly seen, heard and at home.


My role enables me to design and deliver person-centred wellbeing initiatives that are uplifting, purposeful and rooted in empathy. In addition, I am a certified Mental Health First Aider and proudly serve as a Community Engagement Champion helping to foster strong relationships between our home and the wider community.

Shannon

Shannon Froggatt

Job Title: Office Manager

Joined: 2022

With nearly a decade of experience in childcare, Shannon transitioned to her current role as Office Manager at Cherry Hinton Care Home over two years ago. In her position, she provides vital support to the Business Support Manager, specifically in areas of HR and finances, ensuring smooth operations and effective administration.


Beyond her office management duties, Shannon plays a key role in fostering a positive and supportive workplace as the Engagement Champion. She is also a qualified Mental Health First Aider, offering support to colleagues and promoting well-being across the team. Additionally, Shannon serves as the Onboarding Coach, guiding new staff through a welcoming and structured induction process.


Her time at Cherry Hinton Care Home has been a fulfilling journey of growth and learning. Embracing opportunities for personal and professional development, she has contributed to building a dynamic and compassionate environment for both staff and residents.

Jithu

Jithu Joy

Job Title: Head Housekeeper

Joined: 2023

The Head Housekeeper is responsible for managing the Housekeeping and Laundry Team.
The Head Housekeeper reports to the Hotel Services Manager. 
I joined TLC in 2023 as a Carer, I've progressed to Head Housekeeper. With seven years of hospitality experience, I'm dedicated to maintaining the highest standards of cleanliness and care. I ensure all regulatory standards are met and our housekeeping effectively supports the home's infrastructure.

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