Cherry Hinton Care Home

369 Cherry Hinton Road, Cambridge CB1 8DB
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9.9 160 Reviews
  • Cherry Hinton Care Home, Cambridge
Cherry Hinton Care Home is a warm and welcoming home in Cambridge offering expert nursing, dementia and residential care in a thoughtfully designed and recently refurbished setting. An experienced and compassionate team delivers personalised care tailored to each resident’s needs with a strong focus on dignity, comfort and wellbeing.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

For those living with memory loss, tailored dementia care promotes comfort, confidence and wellbeing. The home holds a ‘Dementia Care Accreditation to an Exceptional Quality Standard’, ‘World Class’ status with Hospitality Assured and the prestigious Investors in People Platinum Award.

Residents enjoy a stimulating and supportive lifestyle with a varied programme of activities led by a dedicated wellbeing team. Music, creative arts, word games and trips to museums and local attractions encourage social engagement and personal fulfilment.

The home features a tranquil enclosed courtyard garden with raised beds, sensory areas and a bright conservatory, offering beautiful spaces for rest, reflection and interaction throughout the year. Indoors, residents benefit from spacious en-suite bedrooms with LCD TVs, quality furnishings and high-speed internet access for residents and visitors.

Located on Cherry Hinton Road, with excellent transport links to the city centre and local amenities, the home provides a safe, comfortable and engaging environment where residents are supported to live with independence and purpose.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750

These prices are only a guideline, please contact Cherry Hinton Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jian Chunmei (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (16)

Cherry Hinton Care Home Reviews (160)

Total of 160, showing 61-80
9.9

Cherry Hinton Care Home has a Review Score of 9.9 (9.912) out of 10, based on 39 reviews in the last 2 years. Over all time Cherry Hinton Care Home has 160 reviews.

Overall Experience

  • 125
  • 31
  • 3
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  • 0

Date Published

160
5
8
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122

Review from Nicola L (Daughter-in-law of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mother-in-law has been residing at Cherry Hinton Care Home for almost two weeks. During this time we have been very impressed with the quality of care and attentiveness given by the team. We have been regularly informed of my mother-in-law's progress and are pleasantly surprised that carers
remember us when we visit. The call from the well-being team to gather non-medical information about my mother-in-law makes us feel that she will be treated with dignity and genuine interest. We are comforted that my mother-in-law is being well cared for in her final days.

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Review from Kathleen P (Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Cherry Hinton Care Home a lovely place to live. Everyone is so helpful and supply everything you need. All staff are cheerful and treat you with respect. Any complaints are dealt with immediately.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your feedback, it has been an absolute pleasure having you here at Cherry Hinton Care Home and being able to get to know you since being here.

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Review from Geoffrey M (Husband of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident since July. Settled in very quickly - first as a short-term care resident then as a long-term resident in September. Initially occupying a smaller single room and later a larger room with an ensuite shower. Never been bored or left for long with nothing to do. She has Parkinson's
disease which has caused challenges for staff which they have overcome cheerfully and competently.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your feedback, it has been so lovely getting to know you both over the last few months. We are very lucky to have a large amount of volunteers who work alongside our well-being team to ensure we can offer both large group activities and 1:1 activities on a personal level. There is always something for the residents to do here at the home, seven days a week. Thank you so much for your feedback, it is greatly appreciated.

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Review from C W (Wife of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am relieved and encouraged to see my husband cared for in the way the staff do here. There is a buzz to the place of positivity and care both for my husband and me too. He enjoys the food, interacting with the staff and the view into the gardens, to name but a few. The open visiting is a measure I
think, I think, of the confidence with which they know the place is run. Thank you.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your feedback, it really is appreciated. It's been so lovely getting to know both your husband and yourself over the last four months. He is a pleasure to have at the home. We are very lucky to have such a tranquil garden with some of our rooms overlooking this lovely space and where our residents can enjoy watching the wildlife that lives in our garden. Thanks again and look forward to seeing you soon!

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Review from J B (Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a nice room facing east with a cupboard, chest of drawers and bed table finished to look like oak. The bed is comfortable, the food is good and varied, and has a good meat-free selection. The carers are all kind in their own ways and sympathetic.

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Review from Karen M (Friend of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home.
Since my friend moved in her well-being has improved tremendously.
The staff are all so lovely and very caring, each and every one of them.
Their activities program is excellent, providing something for all the residents
She is so happy in here, I know she is safe
and well looked after always.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Dear Karen, thank you so much for your wonderful feedback. At Cherryhinton, residents' well-being is at forefront of everything we do. Activities and care are person-centred and resident lead. We are pleased to hear your valuable feedback. Thank you so much Karen.

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Review from Sharon F (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following discharge from hospital, our mother resided at the care home for end-of-life care on the dementia ward. She was very well cared for during the short time she was there before passing away. All the staff were friendly, totally dedicated to all the residents and so attentive to any of our needs,
particularly during the last few days of our mother’s life.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your feedback, it's greatly appreciated. Here at Cherry Hinton, we specialise in residential, nursing, dementia and also end-of-life care. We recognise the importance of supporting both the resident and the family members through such difficult times and will go above and beyond to ensure that happens. It was a pleasure getting to know your mother along with the family as well. Wishing you all the best.

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Review from K M (Son of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has improved since she was moved downstairs. It's been really nice to see her taking part in the activities available and although she's not been used to group activities in the past, I think she's enjoying taking part. All the staff I've met have a positive attitude and are very friendly. Mum's
room is spacious and clean and she tells me the food is good. Hopefully Mum can get some time in the garden when the weather improves. Overall, I'm very happy with the home and would recommend it to others.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your feedback. It has been so lovely getting to know you and your mum whilst she is living here at Cherry Hinton Care Home. We do pride ourselves on the 5-star dining experience we offer here at the home, along with our beautiful landscaped gardens which are open for residents and family members to enjoy whilst here at the home.

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Review from Martin B (Brother of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff have been truly amazing with the care given to my sister. They not only gave unending support to my sister but provided me and my family with kindness and empathy at a very difficult time. Thank you does not seem enough but we will have a lasting memory that you looked after my
sister so well.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your kind review, it was a pleasure getting to know your sister whilst she was here at the home. Your feedback is greatly appreciated and we hope to see you soon.

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Review from Karen C (Daughter of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory, the care staff are king and helpful. All staff and management go the extra mile to try to help.

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Review from Martyn C (Son-in-law of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff and management are very kind and are as good as we could wish for.

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Review from Richard C (Husband of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I entered the Cherry Hinton Care Home for a period of four weeks, starting 14th January 2022, to accompany my wife who was admitted as a resident on the same day.
The purpose of my visit was to help her settle into dementia nursing on a permanent basis. This was successful and she is now residing in
the dementia nursing section. She eats and keeps well but is continuously active, walking around the dementia section.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your feedback, it has been so lovely getting to know you both over the last few weeks. It's lovely to see that your wife is now settling here at the home. We look forward to seeing you very soon.

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Review from Heather N (Daughter of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mother has settled in well after an emergency hospital admission from her bungalow home and now is staying permanently at Cherry Hinton Care Home as she needs more care than can otherwise be provided for her. The staff have been understanding of the emotional upset for the whole family
during her recovery and have facilitated visits and Skype calls. Mum's room has been made 'her own' and she enjoys the food and the activities. She was particularly pleased to attend a resident's meeting and be able to attend church. The home is clean and I appreciate the clinical cleanliness and the efforts to keep residents safe during Covid. Well done to all staff working under pressure at this time. I know that Mum is as safe and as happy as she can be at this time of her life.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your feedback, it's been so lovely getting to know your mother while living here at the home. I can certainly say that Mum has settled in well and feels at 'home' with her room personalised just to how she likes it. Our maintenance manager prides himself on personalising rooms and likes to ensure that residents feel comfortable in their transition period. We are lucky to have an amazing care and well-being team who are on hand daily to assist with any help that our residents need. Thanks again for your feedback and we look forward to seeing you soon!

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Review from A P (Daughter of Resident) published on 30 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received excellent care are Cherry Hinton Care Home. They took care of her as if she were their own family member. They are a rare group of people and are dedicated to their residents who are treated with great kindness and concern. They live up to their name of T L C Care Ltd.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you for your positive feedback. We really enjoyed getting to know your Mother whilst she was here at Cherry Hinton. As a home and team, we really do our best to live up to our values of truth, love and compassion. We do this through the 5* residential, nursing and dementia care we offer here at the home.

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Review from J E (Respite Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean, stylish, spacious places with very cheerful and cosy rooms for each resident. En-suite bathroom, bed, all furniture, feels like being at home.
Care in the home is excellent, always smiling and helpful staff showing loving care. Food was always good and tasty, especially soups. I
had excellent two weeks to help me recover from my major operation. Thank you everyone.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you for your feedback, I am glad to hear that you enjoyed your respite stay with us. Respite care is available to members of the community, either as a trial period before permanent residency or as recovery after an operation. It's nice to hear your feedback on the home and the food. Thank you.

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Review from Eaden L (Brother of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was placed in the home following an eight week stay in hospital. He was extremely fragile physically, the home were exceptional in ensuring that he was fed his meals and cared for in an empathetic manner by both nurses and care assistants. All the staff at the home were kind, caring and courteous
at all times and nothing was too much trouble. An exceptional environment that we rated highly.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you for your feedback, it was an honour getting to know your brother and you as a family. Here at Cherry Hinton we pride ourselves on the outstanding care we provide, the staff are caring and trained to a high standard to ensure that we provide a five-star service. Thanks again for your review, it is greatly appreciated.

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Review from Katharine G (Daughter of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had two periods of respite in the Cherry Hinton Care Home and then became a permanent resident. He had dementia and terminal illness.
I cannot rate the home more highly. Every single colleague was caring and warm and he was treated with dignity and respect. The kindness they showed to me and
all of my family will remain with me.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you for your feedback. Here at Cherry Hinton we specialise in residential, dementia, nursing and end of life care. We are so lucky to have such a dedicated wellbeing team who are on hand seven days a week to engage with residents through communal activities and one-to-one activities as well. We pride ourselves on the five-star care that we offer here at the home. Thank you for your feedback, once again, it is really appreciated.

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Review from K B (Granddaughter of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You welcomed my grandparents with open arms, showed so much love and care to my gran in her final days. And cared for Grandad just as much, to be able to have their final weeks in your care meant so much to us and for them to be back together if only a short while.
Your compassion to all the family
will not be forgotten. We are eternally grateful.
Thank you.

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Review from M G (Wife of Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and I first visited the home when my husband was in hospital and a return to the family home was not possible. We were warmly welcomed and were impressed by the facilities on offer and by the friendliness of the staff and other residents. We have since seen first-hand the professional and
caring side of all members of staff. My husband is treated with dignity and respect and always in a calm manner. All residents are called by name, as are family members and visitors, and there is always a member of staff available to help if needed. Residents are encouraged to join in the many activities on offer and there is always a selection of home-cooked, nutritional food on offer. The home is also very clean.
As a family, we feel confident that my husband is being looked after as well as he possibly can be and are happy to recommend Cherry Hinton Care Home to those looking for care for a loved one.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your feedback, it has been so lovely getting to know your husband whilst living here at Cherry Hinton. Our activities and nutritional food along with the five-star care we provide is always at the forefront of our teams mind and we always strive to give the best possible care and support we can. Your feedback is greatly appreciated and look forward to seeing you soon.

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Review from Julie T (Daughter of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care my father has received, he came in double incontinent, now only needs a pad for urine. He was unable to walk or get out of bed, now is walking on his own, he wasn't eating, now eating great. I can't explain how happy me and my family are with Cherry Hinton Care Home, thank
you all so much, my dad and my family are very happy.

Reply from Shelly Prakash, Home Manager at Cherry Hinton Care Home

Thank you so much for your feedback, it has been a pleasure getting to know your dad whilst here at the home and seeing him improve over time has been amazing. With the five-star care we provide and the dedicated well-being team that are available to engage with your dad on a regular basis are all reasons he is doing so well. We appreciate your feedback and look forward to seeing you soon.

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Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Cherry Hinton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.912 for Cherry Hinton Care Home is calculated as follows: ( (418 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 455 Ratings = 4.912

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cherry Hinton Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (15)

Meet the Team (9)

Jian

Jian Chunmei

Job Title: Home Manager

Joined: 2025

Jian Chunmei is the Home Manager at Cherry Hinton Care Home, bringing over a decade of dedicated service and leadership within the TLC Group since joining in 2013.


Her commitment to enriching residents’ lives and cultivating a supportive team culture is evident in every aspect of her work. Completing CIPD training strengthened her expertise in people management, allowing her to foster strong, collaborative relationships and ensure consistently high standards of care.


Jian has been instrumental in championing TLC’s Investors in People (IIP) Platinum accreditation, reflecting her excellence in both staff engagement and resident support. As a qualified mental health first aider, she also plays a vital role in promoting team wellbeing.


Her inclusive, democratic leadership style empowers her team to deliver truly person-centred care. Initiatives like partnering with Buck Dental Hygienist Service reflect her proactive approach to enhancing residents’ quality of life and her deep commitment to broader community health and impact.

Aga

Aga Clark

Job Title: Business Development Manager

Joined: 2024

Aga brings a wealth of expertise to her role in Business Development at Cherry Hinton Care Home, combining her dynamic experience in aerospace and design consultancy with a strong background in key account management, operations management, and facilities and office management. Her career spans diverse roles, showcasing her ability to foster meaningful client relationships, drive operational efficiency, and deliver exceptional service. Aga’s strategic mindset and organisational skills are pivotal in enhancing Cherry Hinton’s care offerings and establishing strong partnerships within the community.

Jessy

Jessy John

Job Title: Care Services Manager

Joined: 2024

My name is Jessy John, and I am excited to have recently joined TLC, Cherry Hinton Care Home on 11/11/24. Before this, I spent 19 years working with another provider, where I held various roles, including team leader, deputy manager, and Home manager, and worked as a registered nurse. These experiences have allowed me to develop knowledge and skills I am eager to share with the team. At the same time, I’m committed to learning from each of you and embracing new growth opportunities.


I look forward to meeting your expectations and working together to achieve outstanding results.

Vili

Vili Navia

Job Title: Practice Development Lead (PDL)

Joined: 2025

PDL’s are primarily focused on ensuring care standards and practices for their respective home.
They are also responsible for supporting the learning and development objectives across their home and at group level.
I am a registered nurse with over a decade of experience in elderly nursing. I started my nursing journey in New Zealand with an acute medical/surgical background, theatre and community mental health nursing. Since arriving in the UK in 2015, my experience has been care home based and my previous role before joining TLC was Regional Clinical Trainer for a large care home company.
I joined TLC in June 2025, and I am very excited about the new role, supporting staff and being part of the team at Cherry Hinton.

Ledon

Ledon St John

Job Title: Hotel Services Manager

Joined: 2018

I have had the privilege of serving as Hotel Services Manager and Head Chef at Cherry Hinton Care Home for over six years. Originally from the small island state of Grenada, I bring with me a lifelong passion for hospitality, deeply rooted in the culture and natural beauty of my homeland. In Grenada, hospitality is more than an industry; it is a way of life, woven seamlessly into our connection with people and nature.

My career in hospitality began in Grenada, where I developed a profound appreciation for service excellence within natural, sustainable environments. This philosophy continues to shape my professional practice, as I strive to create welcoming, nurturing settings that honour both people and the environment.

Care, catering, innovation, and sustainability have become increasingly important focus for me, driven by a strong desire for continuous learning and the pursuit of new challenges. I am passionate about integrating sustainable principles into every aspect of my work, ensuring that the hospitality experience is not only of the highest standard but also respectful of the world around us.

I am committed to delivering exceptional service with authenticity, warmth, and integrity, while embracing opportunities for growth and innovation within the hospitality sector.

Kristyna

Kristyna Runkas

Job Title: Finance and HR Manager

Joined: 2022

I started out as a Head Housekeeper here at Cherry Hinton Care Home in 2019 and then went on to become the Admin Assistant where she was for 1.5 years. I left the company for a short break and have now rejoined as HR and Finance Manager. I am passionate about building relationships with the residents here at Cherry Hinton and also the relatives who I have got to know over the years. I am looking forward to the future here at Cherry Hinton Care Home.

Aishwarya

Aishwarya

Job Title: Wellbeing Lead

Joined: 2024

I began my journey as an Activities Coordinator and have since progressed into my current role which reflects my ongoing commitment to enhancing the wellbeing of our residents.


With a background in psychology and a strong passion for mental health, I am dedicated to creating a safe, inclusive and non-judgemental environment for both our residents and team members. I have a deep interest in understanding human behaviour and strive each day to build meaningful connections, ensuring that everyone in our care feels truly seen, heard and at home.


My role enables me to design and deliver person-centred wellbeing initiatives that are uplifting, purposeful and rooted in empathy. In addition, I am a certified Mental Health First Aider and proudly serve as a Community Engagement Champion helping to foster strong relationships between our home and the wider community.

Shannon

Shannon Froggatt

Job Title: Office Manager

Joined: 2022

With nearly a decade of experience in childcare, Shannon transitioned to her current role as Office Manager at Cherry Hinton Care Home over two years ago. In her position, she provides vital support to the Business Support Manager, specifically in areas of HR and finances, ensuring smooth operations and effective administration.


Beyond her office management duties, Shannon plays a key role in fostering a positive and supportive workplace as the Engagement Champion. She is also a qualified Mental Health First Aider, offering support to colleagues and promoting well-being across the team. Additionally, Shannon serves as the Onboarding Coach, guiding new staff through a welcoming and structured induction process.


Her time at Cherry Hinton Care Home has been a fulfilling journey of growth and learning. Embracing opportunities for personal and professional development, she has contributed to building a dynamic and compassionate environment for both staff and residents.

Jithu

Jithu Joy

Job Title: Head Housekeeper

Joined: 2023

The Head Housekeeper is responsible for managing the Housekeeping and Laundry Team.
The Head Housekeeper reports to the Hotel Services Manager. 
I joined TLC in 2023 as a Carer, I've progressed to Head Housekeeper. With seven years of hospitality experience, I'm dedicated to maintaining the highest standards of cleanliness and care. I ensure all regulatory standards are met and our housekeeping effectively supports the home's infrastructure.

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