Cherry Hinton Care Home

As a family, we are very grateful for the way our mother was treated, especially in her final weeks.

The care given to my husband in the dementia nursing section of Cherry Hinton Nursing Home was exceptional. The staff were kind, caring and welcoming and nothing was too much trouble. From his welcome to a lovely room overlooking the sensory garden, to their helpful and frank reports on the telephone and the sensitivity and care and concern for me when he passed away. The manager and her deputy, especially gave both time, compassion and loving care.

Very welcoming at reception. Everybody who works at the home was amazing, so friendly, helpful and very caring towards the patient. Nothing was too much trouble even the staff who were working about their other business would smile and say hello. This is a wonderful care home and a very clean and comfortable one. I can't praise it enough.

During the last few days of my wife's life, the home staff were always there for myself, my wife and for my wife's daughter and supported us to be with her so she was not alone and were always on hand with tea, sandwiches, kind words and hugs - we cannot thank them enough!

I have visited residents for many years. Now my sister-in-law is a resident this month 2017.

I cannot fault the care home in any way. The facilities are super. The staff are excellent.

The situation is getting back to normal.

My sister has been in the care home for 5 years with no problems until last September when all the known carers were not there anymore. It was a real worry that no-one wanted to say anything but I am glad to say that it has been turned around with the assistant manager coming back and more carers. The activities coordinator does a fantastic job and all is very enjoyable.

My mother has been a resident since May 2016. She now views this as her 'second home'. She loves her light, roomy, sunny room and loves sitting on her chair on sunny mornings. She describes herself as being looked after well and has developed good relationships with several of the care staff. Although now very frail, her character still shines through and I like the fact that the staff have encouraged her to be her. We were fortunate to get the room when she needed it and was the right place at the right time.

Despite sometimes having 15 working under great pressure, the staff here are always kind, friendly and above all caring.

My husband was admitted to the care home 11th November 2015. He had a brain stem clot 1st October 2015 and was rendered paralysed and double incontinent requiring 24-hour care. The management and staff have been wonderful with my husband and have shown excellent care and consideration to both of us as sometimes I have down days as it is now 17 months and he was only given 10 months maximum. The staff are pleasant, caring, considerate and medically professional. My job was an assistant manager in a care home so I know what to expect. I cannot praise the home enough. Thank you.

The staff are always friendly when you go there. The someone takes me through the doors that need codes to get through and they take me to where a carer and resident it. They do ask me sometimes if I would like a coffee or tea and the residents are always treated with dignity.

My good friend has been a resident of Cherry Hinton Care Home for 2 years. She uses a wheelchair to get around by herself to the conservatory where she meets friends and watches squirrels antics on the bird table which is close by. There is a TV room, a spacious dining room and plenty of bath/toilet facilities. (care workers help residents in these facilities and residents may press the call button which they wear around their neck if they require help). There is usually an organised activity every day (exercises, singing, making decorations). Books, games, newspapers are available.

Outings by car to the botanic gardens are laid on for residents who are able to go. There is a church service every Sunday, to which residents are invited. 3 meals per day are very good. The home is very well organised and I am happy to provide this review.

Very unhappy with the care, especially the cleanliness of my Father is very poor. Even after discussions with the manager who gave an apology and admitted it was unacceptable, it still continues to happen. This undermines everything and has an impact on quality of life. Being clean is a basic human right. Also issued with dignity. No privacy, not even a lounge where you can relax have a drink and have quality time with your family. There has been issues with cleanliness of the wet room as well.

My mum has only been here a few days but on first impressions both myself and my sister are very pleased. Plenty of staff, all very well organised, approachable and friendly.

My mother has been resident for 4 years at Cherry Hinton. She is treated with respect and dignity, the staff are always talking and joking with the residents. They have activities most days of the week which are varied and designed to stimulate them. Thew food is varied and served in pleasant surroundings, giving the residents further chance to mix and meet others. I would recommend this home to others and would say it is one of the best in the area.

All members of staff are compassionate and caring and all of them sincerely like to give their time to all the patients. The environment including the garden was calm and relaxing.

The home is on two floors. The ground floor, Florence, caters for the more active residents and the first floor for residents with greater needs including dementia and a small palliative care unit. The staffing levels are higher than other similar homes locally, so this is a good choice for residents who need a lot of support. The staff are unfailingly kind to my mother and there are a lot of activities . There are visiting entertainers, exercise to music and a hairdresser and nail beautician. A local GP does a ward round every Monday and the Hospital is just down the road if anything goes wrong. The only niggles that there is a lot of staff turnover so some of the staff who befriended Mum when she first arrived three years ago are no longer here and she has had to get used to new ones. Food is good with several choices at each meal but the food is often warmish rather than piping hot when served. This is a good choice if your relative has high needs especially dementia.

Very good.

No complaints as of yet (maybe never). Dad has only been here three months. All the staff are approachable, helpful and appear very professional in their dealings with dad. Cannot thank all the staff of all pay grades for working as a team to make dad and the families experience at this hard time as pleasant, as I feel it can be all considering, i.e good food, clean and tidy and generally friendly atmosphere. Thank you.

All the staff, management, admin, nursing and care assistant, cleaners and kitchen staff are all very helpful and friendly. My only issue is that at times there are no staff available to help with things like taking dad to the toilet. This is not because the staff are unhelpful or standing around chatting- just that there are not enough of them.