Cherry Hinton Care Home

369 Cherry Hinton Road, Cambridge CB1 8DB
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9.9 160 Reviews
  • Cherry Hinton Care Home, Cambridge
Cherry Hinton Care Home is a warm and welcoming home in Cambridge offering expert nursing, dementia and residential care in a thoughtfully designed and recently refurbished setting. An experienced and compassionate team delivers personalised care tailored to each resident’s needs with a strong focus on dignity, comfort and wellbeing.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

For those living with memory loss, tailored dementia care promotes comfort, confidence and wellbeing. The home holds a ‘Dementia Care Accreditation to an Exceptional Quality Standard’, ‘World Class’ status with Hospitality Assured and the prestigious Investors in People Platinum Award.

Residents enjoy a stimulating and supportive lifestyle with a varied programme of activities led by a dedicated wellbeing team. Music, creative arts, word games and trips to museums and local attractions encourage social engagement and personal fulfilment.

The home features a tranquil enclosed courtyard garden with raised beds, sensory areas and a bright conservatory, offering beautiful spaces for rest, reflection and interaction throughout the year. Indoors, residents benefit from spacious en-suite bedrooms with LCD TVs, quality furnishings and high-speed internet access for residents and visitors.

Located on Cherry Hinton Road, with excellent transport links to the city centre and local amenities, the home provides a safe, comfortable and engaging environment where residents are supported to live with independence and purpose.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care
  • Alcohol / Drug Misuse

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750

These prices are only a guideline, please contact Cherry Hinton Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jian Chunmei (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (16)

Cherry Hinton Care Home Reviews (160)

Total of 160, showing 141-160
9.9

Cherry Hinton Care Home has a Review Score of 9.9 (9.910) out of 10, based on 41 reviews in the last 2 years. Over all time Cherry Hinton Care Home has 160 reviews.

Overall Experience

  • 125
  • 31
  • 3
  • 1
  • 0

Date Published

160
5
9
41
119

Review from Jennifer K (Wife of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my husband in the dementia nursing section of Cherry Hinton Nursing Home was exceptional. The staff were kind, caring and welcoming and nothing was too much trouble. From his welcome to a lovely room overlooking the sensory garden, to their helpful and frank reports on the telephone
and the sensitivity and care and concern for me when he passed away. The manager and her deputy, especially gave both time, compassion and loving care.

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Review from Margaret S (Friend of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming at reception. Everybody who works at the home was amazing, so friendly, helpful and very caring towards the patient. Nothing was too much trouble even the staff who were working about their other business would smile and say hello. This is a wonderful care home and a very clean and comfortable
one. I can't praise it enough.

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Review from Clive P (Husband of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last few days of my wife's life, the home staff were always there for myself, my wife and for my wife's daughter and supported us to be with her so she was not alone and were always on hand with tea, sandwiches, kind words and hugs - we cannot thank them enough!

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Review from J A (Sister-in-law of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited residents for many years. Now my sister-in-law is a resident this month 2017.


I cannot fault the care home in any way. The facilities are super. The staff are excellent.

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Review from Geoffrey N (Husband of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During 2016, there were serious staff problems. As a result of this, some staff were dismissed and some resigned. This lead to a number of beds being unused. However, the staff situation has improved and some empty beds are now being filled. New staff are still being employed. Very few agency staff
now.
The situation is getting back to normal.

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Review from Rosemary P (Sister of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in the care home for 5 years with no problems until last September when all the known carers were not there anymore. It was a real worry that no-one wanted to say anything but I am glad to say that it has been turned around with the assistant manager coming back and more carers. The
activities coordinator does a fantastic job and all is very enjoyable.

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Review from B B (Resident) assisted by family/friend published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident since May 2016. She now views this as her 'second home'. She loves her light, roomy, sunny room and loves sitting on her chair on sunny mornings. She describes herself as being looked after well and has developed good relationships with several of the care staff. Although
now very frail, her character still shines through and I like the fact that the staff have encouraged her to be her. We were fortunate to get the room when she needed it and was the right place at the right time.

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Review from H J (Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Despite sometimes having 15 working under great pressure, the staff here are always kind, friendly and above all caring.

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Review from Maureen P (Wife of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to the care home 11th November 2015. He had a brain stem clot 1st October 2015 and was rendered paralysed and double incontinent requiring 24-hour care. The management and staff have been wonderful with my husband and have shown excellent care and consideration to both of us
as sometimes I have down days as it is now 17 months and he was only given 10 months maximum. The staff are pleasant, caring, considerate and medically professional. My job was an assistant manager in a care home so I know what to expect. I cannot praise the home enough. Thank you.

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Review from Manon R (Friend of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly when you go there. The someone takes me through the doors that need codes to get through and they take me to where a carer and resident it. They do ask me sometimes if I would like a coffee or tea and the residents are always treated with dignity.

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Review from S S (Friend of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My good friend has been a resident of Cherry Hinton Care Home for 2 years. She uses a wheelchair to get around by herself to the conservatory where she meets friends and watches squirrels antics on the bird table which is close by. There is a TV room, a spacious dining room and plenty of bath/toilet
facilities. (care workers help residents in these facilities and residents may press the call button which they wear around their neck if they require help). There is usually an organised activity every day (exercises, singing, making decorations). Books, games, newspapers are available.


There are comfortable armchairs in the lounge for those who want to watch TV. The hairdresser's room is just off the lounge and is very popular with lady residents who may have their hair washed and styled once per week.
In spring and summer, residents may go out in the garden. There is a summer fete once per year and resident may invite their friends.
The resident cat is very popular.
Outings by car to the botanic gardens are laid on for residents who are able to go. There is a church service every Sunday, to which residents are invited. 3 meals per day are very good. The home is very well organised and I am happy to provide this review.

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Review from B B (Daughter of Resident) published on 12 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very unhappy with the care, especially the cleanliness of my Father is very poor. Even after discussions with the manager who gave an apology and admitted it was unacceptable, it still continues to happen. This undermines everything and has an impact on quality of life. Being clean is a basic human
right. Also issued with dignity. No privacy, not even a lounge where you can relax have a drink and have quality time with your family. There has been issues with cleanliness of the wet room as well.

Reply from RICHARD LAWSON, HOME MANAGER at Cherry Hinton Care Home

I would like to acknowledge the review posted by BB with respect to her Father and his brief time with us in our home. Whilst I cannot agree with the content of the review, I do thoroughly support everyone's right to express their personal views. Equally, I am very pleased to have the opportunity to offer a frank and honest response, and to clarify some of the details raised.
As the Home Manager, I have spent many hours talking and sharing with BB, as I have done and continue to do with all members of our community, be they residents, families and their loved ones or our own team members. I did not have to apologise at any stage for the cleanliness of BB's Father, as this was not an issue. We recognise the crucial importance of cleanliness and indeed dignity to the very essence of the quality of life of each and every one of our residents, and the impact that this also has on their loved ones. It will always continue to be one of our highest priorities.
In more general terms, we are able to offer a number of different spaces for our residents and their families to be able to spend quality time together. There are two different spacious lounges, (including one with a reminiscence 1950's theme), on the first floor, and another well appointed lounge on the ground floor. These are also supplemented by a conservatory which in itself also leads to our extensive gardens offering a lovely space for all to enjoy.
Our home will always strive to offer the dignity, time, respect and the sensitive and appropriate care that our residents and their loved ones deserve and have the absolute right to expect. Equally, respectful and sensitive care is also about maximising and facilitating the choices our residents make, and wherever possible to enable and sustain that process and ability. We also understand that being forced to make a decision on behalf of your Mother, or indeed Father, to perhaps leave family care and their home, and to enter a long term care setting is one of the most emotionally challenging that can be faced in a lifetime... Let's face it, our home is welcoming, friendly, safe, secure and loving, but not the one that folks have spent perhaps the last 30, 40, 50 or 60 years in! Many people express their feelings in many different ways - we get it.
Suffice to say, we are pleased to be able to 'set the record straight', and continue to assure all our residents, their families and loved ones of our total and honest commitment to real quality, real care, and making a real difference to the lives of real people.

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Review from Jerry W (Son of Resident) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been here a few days but on first impressions both myself and my sister are very pleased. Plenty of staff, all very well organised, approachable and friendly.

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Review from Roy W (Son of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been resident for 4 years at Cherry Hinton. She is treated with respect and dignity, the staff are always talking and joking with the residents. They have activities most days of the week which are varied and designed to stimulate them. Thew food is varied and served in pleasant surroundings,
giving the residents further chance to mix and meet others. I would recommend this home to others and would say it is one of the best in the area.

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Review from James P (Son of Resident) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff are compassionate and caring and all of them sincerely like to give their time to all the patients. The environment including the garden was calm and relaxing.

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Review from N B (Daughter of Resident) published on 17 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is on two floors. The ground floor, Florence, caters for the more active residents and the first floor for residents with greater needs including dementia and a small palliative care unit. The staffing levels are higher than other similar homes locally, so this is a good choice for residents
who need a lot of support. The staff are unfailingly kind to my mother and there are a lot of activities . There are visiting entertainers, exercise to music and a hairdresser and nail beautician. A local GP does a ward round every Monday and the Hospital is just down the road if anything goes wrong. The only niggles that there is a lot of staff turnover so some of the staff who befriended Mum when she first arrived three years ago are no longer here and she has had to get used to new ones. Food is good with several choices at each meal but the food is often warmish rather than piping hot when served. This is a good choice if your relative has high needs especially dementia.

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Review from Kim W (Daughter of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints as of yet (maybe never). Dad has only been here three months. All the staff are approachable, helpful and appear very professional in their dealings with dad. Cannot thank all the staff of all pay grades for working as a team to make dad and the families experience at this hard time as
pleasant, as I feel it can be all considering, i.e good food, clean and tidy and generally friendly atmosphere. Thank you.

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Review from M L (Wife of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from D P (Daughter of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff, management, admin, nursing and care assistant, cleaners and kitchen staff are all very helpful and friendly. My only issue is that at times there are no staff available to help with things like taking dad to the toilet. This is not because the staff are unhelpful or standing around chatting-
just that there are not enough of them.

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Review from J H (Daughter of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father settled quickly. The staff have been helpful, friendly and efficient. The room is a good size and is kept clean. There is a good choice of menu but sometimes the food is not hot, which is disappointing. There is a good variety of activities and they seem well organised. The management team
have been helpful and sympathetic. Taking everything into account I would say I am happy with my fathers care and would recommend this care home to others.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Cherry Hinton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Cherry Hinton Care Home is calculated as follows: ( (439 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 479 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cherry Hinton Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (15)

Meet the Team (9)

Jian

Jian Chunmei

Job Title: Home Manager

Joined: 2025

Jian Chunmei is the Home Manager at Cherry Hinton Care Home, bringing over a decade of dedicated service and leadership within the TLC Group since joining in 2013.


Her commitment to enriching residents’ lives and cultivating a supportive team culture is evident in every aspect of her work. Completing CIPD training strengthened her expertise in people management, allowing her to foster strong, collaborative relationships and ensure consistently high standards of care.


Jian has been instrumental in championing TLC’s Investors in People (IIP) Platinum accreditation, reflecting her excellence in both staff engagement and resident support. As a qualified mental health first aider, she also plays a vital role in promoting team wellbeing.


Her inclusive, democratic leadership style empowers her team to deliver truly person-centred care. Initiatives like partnering with Buck Dental Hygienist Service reflect her proactive approach to enhancing residents’ quality of life and her deep commitment to broader community health and impact.

Aga

Aga Clark

Job Title: Business Development Manager

Joined: 2024

Aga brings a wealth of expertise to her role in Business Development at Cherry Hinton Care Home, combining her dynamic experience in aerospace and design consultancy with a strong background in key account management, operations management, and facilities and office management. Her career spans diverse roles, showcasing her ability to foster meaningful client relationships, drive operational efficiency, and deliver exceptional service. Aga’s strategic mindset and organisational skills are pivotal in enhancing Cherry Hinton’s care offerings and establishing strong partnerships within the community.

Jessy

Jessy John

Job Title: Care Services Manager

Joined: 2024

My name is Jessy John, and I am excited to have recently joined TLC, Cherry Hinton Care Home on 11/11/24. Before this, I spent 19 years working with another provider, where I held various roles, including team leader, deputy manager, and Home manager, and worked as a registered nurse. These experiences have allowed me to develop knowledge and skills I am eager to share with the team. At the same time, I’m committed to learning from each of you and embracing new growth opportunities.


I look forward to meeting your expectations and working together to achieve outstanding results.

Vili

Vili Navia

Job Title: Practice Development Lead (PDL)

Joined: 2025

PDL’s are primarily focused on ensuring care standards and practices for their respective home.
They are also responsible for supporting the learning and development objectives across their home and at group level.
I am a registered nurse with over a decade of experience in elderly nursing. I started my nursing journey in New Zealand with an acute medical/surgical background, theatre and community mental health nursing. Since arriving in the UK in 2015, my experience has been care home based and my previous role before joining TLC was Regional Clinical Trainer for a large care home company.
I joined TLC in June 2025, and I am very excited about the new role, supporting staff and being part of the team at Cherry Hinton.

Ledon

Ledon St John

Job Title: Hotel Services Manager

Joined: 2018

I have had the privilege of serving as Hotel Services Manager and Head Chef at Cherry Hinton Care Home for over six years. Originally from the small island state of Grenada, I bring with me a lifelong passion for hospitality, deeply rooted in the culture and natural beauty of my homeland. In Grenada, hospitality is more than an industry; it is a way of life, woven seamlessly into our connection with people and nature.

My career in hospitality began in Grenada, where I developed a profound appreciation for service excellence within natural, sustainable environments. This philosophy continues to shape my professional practice, as I strive to create welcoming, nurturing settings that honour both people and the environment.

Care, catering, innovation, and sustainability have become increasingly important focus for me, driven by a strong desire for continuous learning and the pursuit of new challenges. I am passionate about integrating sustainable principles into every aspect of my work, ensuring that the hospitality experience is not only of the highest standard but also respectful of the world around us.

I am committed to delivering exceptional service with authenticity, warmth, and integrity, while embracing opportunities for growth and innovation within the hospitality sector.

Kristyna

Kristyna Runkas

Job Title: Finance and HR Manager

Joined: 2022

I started out as a Head Housekeeper here at Cherry Hinton Care Home in 2019 and then went on to become the Admin Assistant where she was for 1.5 years. I left the company for a short break and have now rejoined as HR and Finance Manager. I am passionate about building relationships with the residents here at Cherry Hinton and also the relatives who I have got to know over the years. I am looking forward to the future here at Cherry Hinton Care Home.

Aishwarya

Aishwarya

Job Title: Wellbeing Lead

Joined: 2024

I began my journey as an Activities Coordinator and have since progressed into my current role which reflects my ongoing commitment to enhancing the wellbeing of our residents.


With a background in psychology and a strong passion for mental health, I am dedicated to creating a safe, inclusive and non-judgemental environment for both our residents and team members. I have a deep interest in understanding human behaviour and strive each day to build meaningful connections, ensuring that everyone in our care feels truly seen, heard and at home.


My role enables me to design and deliver person-centred wellbeing initiatives that are uplifting, purposeful and rooted in empathy. In addition, I am a certified Mental Health First Aider and proudly serve as a Community Engagement Champion helping to foster strong relationships between our home and the wider community.

Shannon

Shannon Froggatt

Job Title: Office Manager

Joined: 2022

With nearly a decade of experience in childcare, Shannon transitioned to her current role as Office Manager at Cherry Hinton Care Home over two years ago. In her position, she provides vital support to the Business Support Manager, specifically in areas of HR and finances, ensuring smooth operations and effective administration.


Beyond her office management duties, Shannon plays a key role in fostering a positive and supportive workplace as the Engagement Champion. She is also a qualified Mental Health First Aider, offering support to colleagues and promoting well-being across the team. Additionally, Shannon serves as the Onboarding Coach, guiding new staff through a welcoming and structured induction process.


Her time at Cherry Hinton Care Home has been a fulfilling journey of growth and learning. Embracing opportunities for personal and professional development, she has contributed to building a dynamic and compassionate environment for both staff and residents.

Jithu

Jithu Joy

Job Title: Head Housekeeper

Joined: 2023

The Head Housekeeper is responsible for managing the Housekeeping and Laundry Team.
The Head Housekeeper reports to the Hotel Services Manager. 
I joined TLC in 2023 as a Carer, I've progressed to Head Housekeeper. With seven years of hospitality experience, I'm dedicated to maintaining the highest standards of cleanliness and care. I ensure all regulatory standards are met and our housekeeping effectively supports the home's infrastructure.

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