Cherry Hinton Care Home

369 Cherry Hinton Road, Cambridge CB1 8DB
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9.9 160 Reviews
  • Cherry Hinton Care Home, Cambridge
Cherry Hinton Care Home is a warm and welcoming home in Cambridge offering expert nursing, dementia and residential care in a thoughtfully designed and recently refurbished setting. An experienced and compassionate team delivers personalised care tailored to each resident’s needs with a strong focus on dignity, comfort and wellbeing.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

For those living with memory loss, tailored dementia care promotes comfort, confidence and wellbeing. The home holds a ‘Dementia Care Accreditation to an Exceptional Quality Standard’, ‘World Class’ status with Hospitality Assured and the prestigious Investors in People Platinum Award.

Residents enjoy a stimulating and supportive lifestyle with a varied programme of activities led by a dedicated wellbeing team. Music, creative arts, word games and trips to museums and local attractions encourage social engagement and personal fulfilment.

The home features a tranquil enclosed courtyard garden with raised beds, sensory areas and a bright conservatory, offering beautiful spaces for rest, reflection and interaction throughout the year. Indoors, residents benefit from spacious en-suite bedrooms with LCD TVs, quality furnishings and high-speed internet access for residents and visitors.

Located on Cherry Hinton Road, with excellent transport links to the city centre and local amenities, the home provides a safe, comfortable and engaging environment where residents are supported to live with independence and purpose.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750

These prices are only a guideline, please contact Cherry Hinton Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jian Chunmei (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (16)

Cherry Hinton Care Home Reviews (160)

Total of 160, showing 121-140
9.9

Cherry Hinton Care Home has a Review Score of 9.9 (9.912) out of 10, based on 39 reviews in the last 2 years. Over all time Cherry Hinton Care Home has 160 reviews.

Overall Experience

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Date Published

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122
Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law was a resident at a nearby home but was given notice to leave in September as the home was closing in December 2018. We investigated 6 or 7 homes but chose Cherry Hinton Care Home - this was the best choice we made and he moved in in October and he is very happy here. Long live Cherry
Hinton Care Home and its management and staff. Thank you.

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Overall Experience  Overall Experience 4.0 out of 5

The home has excellent care and very helpful, the residents are well cared for.
If there is a problem, you just need to ask the staff and they are willing to help.

Reply from Serb Sidhu, Director of Sales and Marketing at Cherry Hinton Care Home

Thank you very much indeed for your positive feedback and comments. We are pleased to receive your review and share this with our team. Many thanks.

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Overall Experience  Overall Experience 5.0 out of 5

On visiting my grandmother, she is always complimentary about the care home she lives in. The staff are always helpful and nothing is too much trouble to assist with.
The management are extremely good and always help staff members on the floor if they require help. The head of activities and her team
are brilliant always helping their people to have fun and organise fantastic activity sessions. Well done.

Reply from Sujamole Mathai, Home Manager at Cherry Hinton Care Home

Thank you very much for your feedback and review of Cherry Hinton and the care we are providing for your grandmother. We are delighted to receive your positive comments and are happy to share these comments with our dedicated team members. We pride ourselves on our activities and thrilled that you are enjoying this.

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Overall Experience  Overall Experience 5.0 out of 5

The care home is very friendly. All team members are passionate about their work and care for each individual with dignity and respect. I would definitely recommend Cherryhinton care home.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has been here at the nursing home since August 2017 and we (my 2 sisters and me) have been happy with her care. The staff are friendly and considerate. The food is good and the nursing staff are very helpful. The activities are very helpful in engaging the residents and are varied.

Reply from Sujamole Mathai, Home Manager at Cherry Hinton Care Home

Thank you very much for time to review our home. We are pleased you have been so pleased with the care and experience for your loved one. It is lovely that your mother enjoys the dining and wellbeing activities offered at Cherry Hinton. We are pleased to share your comments with our committed team members. Thank you.

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Overall Experience  Overall Experience 4.0 out of 5

I am happy here at this home.

Reply from Suja Mathai, Home Manager at Cherry Hinton Care Home

Thank you for taking the time to leave a review Daphne, we are delighted you have chosen Cherry Hinton and are happy with all aspects of your stay with us. We are pleased to share your feedback with our teams.

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Overall Experience  Overall Experience 4.0 out of 5

With one month of experience here in the care home, I can say that the place is not bad. There are always some improvement needed. The staff needs more training, they are very enthusiastic about their work, just in need of some minor knowledge about hygiene but they are very caring. Management are very
very good. They are very attentive to the needs of residents and their families.

Reply from Suja Mathai, Home Manager at Cherry Hinton Care Home

Thank you for your review. We welcome feedback from our residents and families and we take great pride in our commitment to delivering quality and expert care to our residents. Our team are passionate and dedicated and we invest in ongoing training for all team members. Thank you for your kind words.

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Overall Experience  Overall Experience 4.0 out of 5

I had a good impression of everything especially the staff. They were all very friendly and helpful. They knew who to refer me to and where to find them. Everything was clean and well organised.

Reply from Mary Tengenesha, Home Manager at Cherry Hinton Care Home

Dear P S,


Thank you so much for the complimentary remarks, these are very helpful and will motivate staff to work harder.

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Overall Experience  Overall Experience 5.0 out of 5

We found the staff kind, hospitable and responsive. The home is clean and we would definitely recommend.

Reply from Mary Tengenesha, Home Manager at Cherry Hinton Care Home

Dear Michael,


Thank you so much for the compliments. Your compliments are highly appreciated.

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Overall Experience  Overall Experience 5.0 out of 5

All the staff have been excellent, lead very well. Kind, attentive and very patient with an element of humour at appropriate times. Their patience is extraordinary. Mum has been sorry that her appetite hasn't done the food justice! Garden is an important facility in my view.
Not cheap but we take
the view it's good value if mum has been as happy and comfortable as possible in the circumstances.

Reply from Paul Robinson, Deputy Manager at Cherry Hinton Care Home

Dear Clive,


it was a privilege be able to provide good quality care to your mother. I am extremely pleased to see that we have met the care standards you feel are appropriate. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased and grateful to the management and staff of Cherry Hinton in the care and attention shown to my mother. The family are grateful for the team accepting my mother, even though for a short time. Special thanks to the unit manager who took a lot of time and attention to my
mother, even visiting her in hospital.

Reply from Paul Robinson, Deputy Manager at Cherry Hinton Care Home

Dear Rodney,


thank you so much for your positive comments. I will pass this comments onto our staff member. Thank you.

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Overall Experience  Overall Experience 4.0 out of 5

Weekends are challenging as there is always less staff.

Reply from Paul Robinson, Deputy Manager at Cherry Hinton Care Home

Dear Sally,


thank you for your kind words. Your comments enable us to improve our services. Please feel free to come and talk to the Home Manager or myself if you require.

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Overall Experience  Overall Experience 5.0 out of 5

Our mother has been resident for two months to receive end of life care. The level of support and experience demonstrated has been first class - not only to the patient but also the family, who are not local. The standard of catering and range of activities available is noteworthy. The home feels like
a large family home - and they really care about their roles.
Thank you very much for your guidance through a difficult time.

Reply from Paul Robinson, Deputy Manager at Cherry Hinton Care Home

Dear Louise,
We appreciate your nice comments at this time of grief for you. It was our pleasure to be able to care for your mother during her final days. Please accept our deepest sympathies for you and your brother.

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Overall Experience  Overall Experience 5.0 out of 5

Very nice care, very good. Food good, nice help, all very good.

Reply from Paul Robinson, Deputy Manager at Cherry Hinton Care Home

Dear Millicent,


Thank you so much for the nice feedback, we will pass this to all our team which will be extremely happy!

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Overall Experience  Overall Experience 5.0 out of 5

For myself, my sisters are all very happy with the care and all the assistance. All are very helpful and caring. We are happy that our sister is also happy to be here.

Reply from Paul Robinson, Deputy Manager at Cherry Hinton Care Home

Dear Rex,


Thank you so much for the wonderful review. All our staff are working really hard to make sure our resident and relatives are always happy and your comments really motivate us.

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Overall Experience  Overall Experience 5.0 out of 5

I was extremely happy with everything and everyone here.
My mum was happy to be here and all staff made her extremely welcome.
A huge thank you to one particular member of staff for making a hard experience from me very much easier as it was the first time I had respite in 6 years looking after
my mum who suffers with Alzheimer's.

Reply from Mary M Tengenesha, Home Manager at Cherry Hinton Care Home

Thank you so much for your positive comments.

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Overall Experience  Overall Experience 4.0 out of 5

Complete change for the better.

Reply from Mary Tengenesha, Home Manager at Cherry Hinton Care Home

Thank you, for your positive comments about our care home. I'm pleased that you were impressed and happy that your friend's surroundings were of a good quality and their care was of a high standard.

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Overall Experience  Overall Experience 4.0 out of 5

An excellent care home. An attractive building with 2 floors. My experience applying only to the ground floor. The rooms are large and en-suite (a very important factor when choosing this home). The cleaning and general upkeep is first class. Food is very good. Most important of all the carers are kind,
hard-working, bright and happy and well trained and the nursing staff very efficient and caring. The new top management seems to be excellent.

Reply from Mary Tengenesha, Home Manager at Cherry Hinton Care Home

Thank you so much for the positive comments about Cherry Hinton Care Home.
We are always working hard to improve our service. We are aiming to get an outstanding rating so your feedback enables us to identify areas that need further improvement.

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Overall Experience  Overall Experience 4.0 out of 5

A fabulous outdoor event highlighted how staff are hardworking and incredibly caring - including many residents.

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Overall Experience  Overall Experience 4.0 out of 5

My sisters and I took mum to the home on 1st November 2017. We were made to feel very welcome. It was her birthday that day and they made her a birthday cake which we thought was very kind. The staff were all very pleasant and willing to do anything we asked of them. The entertainment was good. Also,
the menus were good and varied.
As a family, we are very grateful for the way our mother was treated, especially in her final weeks.

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Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Cherry Hinton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.912 for Cherry Hinton Care Home is calculated as follows: ( (418 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 455 Ratings = 4.912

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cherry Hinton Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2017

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (15)

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Meet the Team (9)

Jian

Jian Chunmei

Job Title: Home Manager

Joined: 2025

Jian Chunmei is the Home Manager at Cherry Hinton Care Home, bringing over a decade of dedicated service and leadership within the TLC Group since joining in 2013.


Her commitment to enriching residents’ lives and cultivating a supportive team culture is evident in every aspect of her work. Completing CIPD training strengthened her expertise in people management, allowing her to foster strong, collaborative relationships and ensure consistently high standards of care.


Jian has been instrumental in championing TLC’s Investors in People (IIP) Platinum accreditation, reflecting her excellence in both staff engagement and resident support. As a qualified mental health first aider, she also plays a vital role in promoting team wellbeing.


Her inclusive, democratic leadership style empowers her team to deliver truly person-centred care. Initiatives like partnering with Buck Dental Hygienist Service reflect her proactive approach to enhancing residents’ quality of life and her deep commitment to broader community health and impact.

Aga

Aga Clark

Job Title: Business Development Manager

Joined: 2024

Aga brings a wealth of expertise to her role in Business Development at Cherry Hinton Care Home, combining her dynamic experience in aerospace and design consultancy with a strong background in key account management, operations management, and facilities and office management. Her career spans diverse roles, showcasing her ability to foster meaningful client relationships, drive operational efficiency, and deliver exceptional service. Aga’s strategic mindset and organisational skills are pivotal in enhancing Cherry Hinton’s care offerings and establishing strong partnerships within the community.

Jessy

Jessy John

Job Title: Care Services Manager

Joined: 2024

My name is Jessy John, and I am excited to have recently joined TLC, Cherry Hinton Care Home on 11/11/24. Before this, I spent 19 years working with another provider, where I held various roles, including team leader, deputy manager, and Home manager, and worked as a registered nurse. These experiences have allowed me to develop knowledge and skills I am eager to share with the team. At the same time, I’m committed to learning from each of you and embracing new growth opportunities.


I look forward to meeting your expectations and working together to achieve outstanding results.

Vili

Vili Navia

Job Title: Practice Development Lead (PDL)

Joined: 2025

PDL’s are primarily focused on ensuring care standards and practices for their respective home.
They are also responsible for supporting the learning and development objectives across their home and at group level.
I am a registered nurse with over a decade of experience in elderly nursing. I started my nursing journey in New Zealand with an acute medical/surgical background, theatre and community mental health nursing. Since arriving in the UK in 2015, my experience has been care home based and my previous role before joining TLC was Regional Clinical Trainer for a large care home company.
I joined TLC in June 2025, and I am very excited about the new role, supporting staff and being part of the team at Cherry Hinton.

Ledon

Ledon St John

Job Title: Hotel Services Manager

Joined: 2018

I have had the privilege of serving as Hotel Services Manager and Head Chef at Cherry Hinton Care Home for over six years. Originally from the small island state of Grenada, I bring with me a lifelong passion for hospitality, deeply rooted in the culture and natural beauty of my homeland. In Grenada, hospitality is more than an industry; it is a way of life, woven seamlessly into our connection with people and nature.

My career in hospitality began in Grenada, where I developed a profound appreciation for service excellence within natural, sustainable environments. This philosophy continues to shape my professional practice, as I strive to create welcoming, nurturing settings that honour both people and the environment.

Care, catering, innovation, and sustainability have become increasingly important focus for me, driven by a strong desire for continuous learning and the pursuit of new challenges. I am passionate about integrating sustainable principles into every aspect of my work, ensuring that the hospitality experience is not only of the highest standard but also respectful of the world around us.

I am committed to delivering exceptional service with authenticity, warmth, and integrity, while embracing opportunities for growth and innovation within the hospitality sector.

Kristyna

Kristyna Runkas

Job Title: Finance and HR Manager

Joined: 2022

I started out as a Head Housekeeper here at Cherry Hinton Care Home in 2019 and then went on to become the Admin Assistant where she was for 1.5 years. I left the company for a short break and have now rejoined as HR and Finance Manager. I am passionate about building relationships with the residents here at Cherry Hinton and also the relatives who I have got to know over the years. I am looking forward to the future here at Cherry Hinton Care Home.

Aishwarya

Aishwarya

Job Title: Wellbeing Lead

Joined: 2024

I began my journey as an Activities Coordinator and have since progressed into my current role which reflects my ongoing commitment to enhancing the wellbeing of our residents.


With a background in psychology and a strong passion for mental health, I am dedicated to creating a safe, inclusive and non-judgemental environment for both our residents and team members. I have a deep interest in understanding human behaviour and strive each day to build meaningful connections, ensuring that everyone in our care feels truly seen, heard and at home.


My role enables me to design and deliver person-centred wellbeing initiatives that are uplifting, purposeful and rooted in empathy. In addition, I am a certified Mental Health First Aider and proudly serve as a Community Engagement Champion helping to foster strong relationships between our home and the wider community.

Shannon

Shannon Froggatt

Job Title: Office Manager

Joined: 2022

With nearly a decade of experience in childcare, Shannon transitioned to her current role as Office Manager at Cherry Hinton Care Home over two years ago. In her position, she provides vital support to the Business Support Manager, specifically in areas of HR and finances, ensuring smooth operations and effective administration.


Beyond her office management duties, Shannon plays a key role in fostering a positive and supportive workplace as the Engagement Champion. She is also a qualified Mental Health First Aider, offering support to colleagues and promoting well-being across the team. Additionally, Shannon serves as the Onboarding Coach, guiding new staff through a welcoming and structured induction process.


Her time at Cherry Hinton Care Home has been a fulfilling journey of growth and learning. Embracing opportunities for personal and professional development, she has contributed to building a dynamic and compassionate environment for both staff and residents.

Jithu

Jithu Joy

Job Title: Head Housekeeper

Joined: 2023

The Head Housekeeper is responsible for managing the Housekeeping and Laundry Team.
The Head Housekeeper reports to the Hotel Services Manager. 
I joined TLC in 2023 as a Carer, I've progressed to Head Housekeeper. With seven years of hospitality experience, I'm dedicated to maintaining the highest standards of cleanliness and care. I ensure all regulatory standards are met and our housekeeping effectively supports the home's infrastructure.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cherry Hinton Care Home to verify any information. View our terms and conditions. Cherry Hinton Care Home has an Enhanced Service - more info.