
Nothing is too much trouble and everything is done to accommodate himNick L(Son of Resident/Service User)



Nothing is too much trouble and everything is done to accommodate himNick L(Son of Resident/Service User)



Cherry Hinton Care Home is a warm and welcoming home in Cambridge offering expert nursing, dementia and residential care in a thoughtfully designed and recently refurbished setting. An experienced and compassionate team delivers personalised care tailored to each resident’s needs with a strong focus on dignity, comfort and wellbeing.
Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion....
Care Provided by Cherry Hinton Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Accreditations
- The National Dementia Care Accreditation Scheme (NaDCAS)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Cherry Hinton Care Home for full pricing details and T&Cs.
Contact Cherry Hinton Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Jian Chunmei(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2010
Room Information
- Single Rooms (52)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (16)
Cherry Hinton Care Home Reviews (180)
Cherry Hinton Care Home has a Review Score of 10 (9.962) out of 10, based on 31 reviews in the last 2 years.
Over all time Cherry Hinton Care Home has 180 reviews.
All members of staff - from management to cleaners - were always very caring and positive.
At such a difficult time it is hard to describe how grateful we were to receive the love and support from so many people who in a short space of time had become trusted friends and who cared for my mother as if she was their own.
We always found the premises immaculately clean, the staff ready to help and nothing too much trouble.
If I could give a star rating it would undoubtedly be five star.
Hi Georgina, many thanks for the great appreciation you have given to all staff in all departments. As you have rightly said it is always a collaborative service with the passion for caring. At T L C Care Ltd and especially at Cherry, we are a team.
Throughout Mum's short stay, she was always made to feel very special indeed. She quickly built up a rapport with all the staff, many of whom would spend one to one time with her listening to classical music, reading to her and talking about her life and family. The care provided was first class and communication excellent. I would not hesitate to recommend CHCH. Thank you for all you did.
Thanks a lot, Michaela. We are unique in all aspects.
The care and activities are outstanding by all the staff. The staff are very willing at all times to be very helpful and understanding to the resident's needs. Everyone is friendly and cheerful, and make the relatives feel very welcome.
Hi Len, a huge thanks for the appreciation of our staff. We at Cherry always wanted to make a smile on your loved one's face. The staff at Cherry are dedicated to making that happen.
I have been a frequent visitor to this care home for over six years and am amazed at the transformation from a comfortable but rather shabby home to a 4 star hotel - well almost. Much careful thought and planning have gone into this renovation and no expense has been spared. Indeed it is almost lavishly styled and nearly nicer than my own home!. This all assures us that our dearly loved ones are respected and nothing is too much trouble to make them really feel at home and valued. They are in safe hands, much to our profound relief in hands that are truly full of care, along with friendly, smiling faces. Praise all round and Amen!
My husband has been here nearly seven years. He has always been clean, well-shaven, fed with patience and changed as soon as needed. Medical care is called as soon as needed. I have always been greeted and made to feel welcome.
Thank you so much for taking the time to write such a lovely review, we really do appreciate it. It's great to read that your experience has been so positive. We are so proud of our caring team at Cherry Hinton. Thanks again.
It's a good nursing home but sometimes they can't manage a person with dementia. Carers are not fully trained. Otherwise, the staff are good.
This care home manages to combine efficiency with a relaxed atmosphere in treating its residents. My husband's 2 week respite stay has meant he's been well cared for and included in activities with other residents in the home.
We received such a warm and kind welcome, which made a difficult time somewhat easier. Giving us peace of mind that Dad was in safe hands when we were not able to be with him. You showed attention, compassion, and patience and above all, helped to maintain his dignity the best you could which we very much appreciated.
The staff always did their utmost to help when we asked for anything, but equally were intuitive enough to allow us to have some quality time alone with Dad. This was especially appreciated on his last night with us. The staff were so considerate, offering us not only the practical things such as drinks and a quiet room to rest but kindness which goes a long way.
We are aware of the incredibly hard challenges the staff face day to day, and not every moment is rewarding. We cannot thank you enough for the outstanding care you gave our Dad in his last weeks.
With heartfelt thanks.
My Aunt had quite advanced dementia and other health concerns which could not be controlled well enough at home so she went into Cherry Hinton Care Home for the last nineteen days of her life. During this time she was much happier than recent weeks and spent every day with her husband, who had just spent fourteen weeks in hospital. We all found the staff to be very kind and helpful. I am sure if my Aunt had been at the home longer, she would have benefitted from the many activities provided and been happy. The home has recently been refurbished and is clean and airy and tastefully furnished. The food was also good. I can highly recommend this home for a loved one's respite or more permanent care.
On rehabilitation, it is great to know that you are getting some parallel bars and an exercise bike.
Otherwise, I think the carers are wonderful. So much patience!
The only issue I had and he beginning which I mentioned in my last review was the laundry the home manager has resolved this issue and I have not had any issues since. The food is of a great standard and the mealtime experience is great which I have observed many times in the dining room. Cherry Hinton care Home is excellent thank you.
I have found the home very well run. The staff are very friendly and caring. The staff run various activities for the residents which helps to get them out of their rooms and talking to each other. Family and friends are made very welcome when they visit.
I think it's all very satisfactory, there is nothing unpleasant about it. I am well looked after daily. The food I have eaten here is always good. The gardens are kept nice. The general feel is well kept and clean.
The staff are very caring, helpful and friendly.
Thank you very much for taking the time to write a review for the care provided to your family member. We appreciate the comments and are happy to feedback to our team how helpful and caring they are. We are passionate about the care delivered to our residents at the home and take pride in ensuring our residents' needs are met with a person-centred approach to all that we offer.
Our father came here for a 28 day NHS CHC assessment; sadly he died 10 days after transfer. The care, compassion and kindness shown by all staff - nursing care, admin; all gave our father and our family a safe place to be with and say our farewells. In such a few days and in spite of his complex needs, staff understood the type of man our father was and accorded him dignity and respect. We could not have hoped or wished for more. Thank you.
Thank you very much for your kind words and positive review of the care provided for your father during his stay with us at Cherry Hinton. We pride ourselves on the bespoke personalised care we offer and we are pleased we were able to make a difficult time for you, your father and family as...
My father came as a temporary resident, initially for 2 weeks but ended up staying for 7 months. I was met and welcomed by one of the main nurses here who diligently kept in touch with me and inspired confidence that my Dad was being well cared for. The home is relaxed and friendly and Dad enjoyed his interaction with the staff, who were consistently respectful, kind and engaging with him.
Very happy with the state of things.
This is the third care home my husband has been in and Cherry Hinton Care Home is by far the best. The staff are positive, cheerful and very caring. My husband's needs are well catered for. The staff are also very considerate of family and friends.
The little touches of homely decor, the privacy given, the ability to listen to your own choice of music (my mother had Classic FM all the time to keep her entertained) and the love that the staff show really impressed me. You hear such terrible stories in the press about places with vulnerable patients but we really could not praise this lovely place and the staff highly enough.
Thank you very much indeed for your kind words and thoughtful review. We are very proud of the personalised care we provide and are pleased to hear that you and your family had such a positive experience in care for your mother. We are pleased to be able to share your feedback with our teams.
Kind regardsThe manager and The Cherry Hinton Team
My mum loves it here and has lots of interaction with others and is encouraged to join in with activities etc.
She appears to be treated with respect and dignity, even though she can be difficult at times.
Very pleased with the cleanliness and food provision. Staff need to be on phones less though.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 October 2017Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (57) & Events (11)
- 17 Jun 2026
We enjoyed a special visit to Suffolk Fire and Rescue Services in Newmarket, where residents and team members had the opportunity to meet local firefighters and learn more about their...
- 17 Jun 2026
We were delighted to welcome around 30 students and their teachers from Spinney School to Cherry Hinton Care Home. Residents and pupils enjoyed spending time together taking part in a...
- 17 Jun 2026
As part of our Open Week in June, residents and families came together to enjoy a relaxing and creative flower arranging session. Everyone had the opportunity to design their own...
- 14 Aug 2026Organiser: Cherry Hinton Care Home
- 22 Aug 2026Organiser: Cherry Hinton Care Home
- 23 Aug 2026Organiser: Cherry Hinton Care Home
Awards / Recognitions (17)
- 30 Jan 2026Recipient: Cherry Hinton Care Home
- 30 Jan 2026Recipient: TLC Care Ltd
- 19 Jun 2025Recipient: TLC Care Ltd
Meet the Team (8)

Jian Chunmei is the Home Manager at Cherry Hinton Care Home, bringing over a decade of dedicated service and leadership within the TLC Group since joining in 2013.
Her commitment to enriching residents’ lives and cultivating a supportive team culture is evident in every aspect of her work. Completing CIPD training strengthened her expertise in people management, allowing her to foster strong, collaborative relationships and ensure consistently high standards of care.
Jian has been instrumental in championing TLC’s Investors in People (IIP) Platinum accreditation, reflecting her excellence in both staff engagement and resident support. As a qualified mental health first aider, she also plays a vital role in promoting team wellbeing.
Her inclusive, democratic leadership style empowers her team to deliver truly person-centred care. Initiatives like partnering with Buck Dental Hygienist Service reflect her proactive approach to enhancing residents’ quality of life and her deep commitment to broader community health and impact.

My name is Jessy John, and I am excited to have recently joined TLC, Cherry Hinton Care Home on 11/11/24. Before this, I spent 19 years working with another provider, where I held various roles, including team leader, deputy manager, and Home manager, and worked as a registered nurse. These experiences have allowed me to develop knowledge and skills I am eager to share with the team. At the same time, I’m committed to learning from each of you and embracing new growth opportunities.
I look forward to meeting your expectations and working together to achieve outstanding results.

Aga brings a wealth of expertise to her role in Business Development at Cherry Hinton Care Home, combining her dynamic experience in aerospace and design consultancy with a strong background in key account management, operations management, and facilities and office management. Her career spans diverse roles, showcasing her ability to foster meaningful client relationships, drive operational efficiency, and deliver exceptional service. Aga’s strategic mindset and organisational skills are pivotal in enhancing Cherry Hinton’s care offerings and establishing strong partnerships within the community.

My career in hospitality began in Grenada, where I developed a profound appreciation for service excellence within natural, sustainable environments. This philosophy continues to shape my professional practice, as I strive to create welcoming, nurturing settings that honour both people and the environment.
Care, catering, innovation, and sustainability have become increasingly important focus for me, driven by a strong desire for continuous learning and the pursuit of new challenges. I am passionate about integrating sustainable principles into every aspect of my work, ensuring that the hospitality experience is not only of the highest standard but also respectful of the world around us.
I am committed to delivering exceptional service with authenticity, warmth, and integrity, while embracing opportunities for growth and innovation within the hospitality sector.

I started out as a Head Housekeeper here at Cherry Hinton Care Home in 2019 and then went on to become the Admin Assistant where she was for 1.5 years. I left the company for a short break and have now rejoined as HR and Finance Manager. I am passionate about building relationships with the residents here at Cherry Hinton and also the relatives who I have got to know over the years. I am looking forward to the future here at Cherry Hinton Care Home.

The Head Housekeeper reports to the Hotel Services Manager.
I joined TLC in 2023 as a Carer, I've progressed to Head Housekeeper. With seven years of hospitality experience, I'm dedicated to maintaining the highest standards of cleanliness and care. I ensure all regulatory standards are met and our housekeeping effectively supports the home's infrastructure.

They are also responsible for supporting the learning and development objectives across their home and at group level.
I am a registered nurse with over a decade of experience in elderly nursing. I started my nursing journey in New Zealand with an acute medical/surgical background, theatre and community mental health nursing. Since arriving in the UK in 2015, my experience has been care home based and my previous role before joining TLC was Regional Clinical Trainer for a large care home company.
I joined TLC in June 2025, and I am very excited about the new role, supporting staff and being part of the team at Cherry Hinton.

I began my journey as an Activities Coordinator and have since progressed into my current role, which reflects my ongoing commitment to enhancing the wellbeing of our residents.
With a background in psychology and a strong passion for mental health, I am dedicated to creating a safe, inclusive and non-judgemental environment for both our residents and team members. I have a deep interest in understanding human behaviour and strive each day to build meaningful connections, ensuring that everyone in our care feels truly seen, heard and at home.
My role enables me to design and deliver person-centred wellbeing initiatives that are uplifting, purposeful and rooted in empathy. In addition, I am a certified Mental Health First Aider and proudly serve as a Community Engagement Champion, helping to foster strong relationships between our home and the wider community.
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