Receptionist / Front of House

Job summary

Right to Work in the UK required. We are unable to offer visa sponsorship for this position.

ABOUT THE ROLE

We are looking for a professional, organised, and personable Receptionist to join our team at Capel Grange Care Home in Newport. As the first point of contact for residents, families, visitors, and contractors, you will play a vital role in creating a welcoming and well-run environment.

This is a varied administrative and front of house role that requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks confidently.

KEY RESPONSIBILITIES

Front of House
- Answering telephone calls in a professional and timely manner
- Welcoming all visitors to the home and ensuring they sign in and out accordingly
- Maintaining accurate contractor visit records and updating relevant registers

Administrative Support
- Supporting the Administrator with the coordination of hairdresser and chiropodist appointments and the management of resident monies
- Assisting on recruitment days, including managing sign in/out, photocopying and verifying documentation

Payroll and Training Administration
- Preparing timesheets in the correct order ahead of each payroll month
- Uploading manual training records to the Learning Management System (LMS)
- Adding training sessions to the Microsoft Teams channel, including details of the training being delivered
- Maintaining training registers and updating records accordingly

Resident and Family Engagement
- Producing a resident birthday list each month for the month ahead
- Preparing activity packs on or around the 27th of each month
- Setting up fortnightly messages for the team via the SignIn App; collating engagement data and presenting findings to the Manager, Peri, and RI
- Setting up fortnightly messages for visitors via the SignIn App, including relatives' meeting notifications and visit experience surveys (maximum three questions)

WHAT WE ARE LOOKING FOR
- Previous experience in a receptionist or administrative role, ideally within a care or healthcare setting
- Excellent communication and interpersonal skills
- Strong IT skills with the ability to learn new systems quickly
- Highly organised with the ability to prioritise and manage a varied workload
- A professional and compassionate approach at all times

Please note: Applicants must have the Right to Work in the UK. Visa sponsorship is not available for this role.