Capel Grange

Capel Crescent, Pillgwenlly, Newport NP20 2FG

Offering spacious, airy and comfortable surroundings, Capel Grange has been designed to make a positive difference to the lives of Elders. The home has 72 single occupancy room, all en-suite, fully wheelchair accessible and exceeding care home space standard requirement. There are communal lounges and dining areas, all comfortably furnished and situated around the building for easy access by all Elders. A varied menu of the finest quality is provided.

Set in its own grounds, with a scenic garden and lawn area for residents to relax and enjoy. The design of the home is in line with Linc's high standards, and includes some features aimed at assisting Elders with sight loss or memory loss to enjoy full access to the building. RNIB Cymru has been involved as a key partner in the design, advising on both the layout and the interior design of the building. The Alzheimer's Society has also been closely involved in the design aspects.

Group: Linc-Cymru Housing Association Ltd

Person in charge: Edgar Bautista (Home Manager)

Local Authority / Social Services: Newport City Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 72

Rooms with ensuite WC: 72

Facilities & Services: Palliative Care • Separate Dementia Care Unit • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Capel Grange: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 7.5 (maximum of 10) for Capel Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Capel Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.431 for Capel Grange is calculated as follows: ( (37 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 72 Ratings = 4.431

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.069 Points relating to the number of positive Reviews for Capel Grange is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 1 Reviews ÷ 14.4 Target = 0.069

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.5 Capel Grange has a Review Score of 7.5 (7.500) from 6 Reviews


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Capel Grange?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Capel Grange

  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1

Wonderful care, attentive staff and lovely surroundings. We are very pleased with all aspects of Capel Grange and highly recommend it for special dementia care.

How likely would you be to recommend Capel Grange? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

They seem to be very attentive. There are two problems, my husband sometimes does not have a bath. When the patient officer came she said he must have two a week at least. It has only been since then that he has had a bath once or twice not every week as promised. He does have a shower sat in the chair under it but he can't wash most important parts. The carers do not attend to him when he wants the toilet as they have to see to others and it appears they are always too busy.

How likely would you be to recommend Capel Grange? Extremely Likely

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Average Rating:   3.9 out of 5

Abigail Katsande, Nursing Home Manager at Capel Grange responded to this review on 17 Feb 2016:

Thank you for taking the time to share your feedback with us. Providing high quality care is so important to us and we are keen solve any of your concerns. We have discussed your husband’s bathing preferences with him and have altered his care plan according to his wishes. We are keen to review these arrangements with both you and your husband to ensure that you are both happy.

Our staffing ratios are the highest in the area with 4 carers and 1 nurse for every 15 people. We aim to get to everyone as soon as and as quickly as we can. Following our discussion with you we now understand that the delay in attending to your husband was a one off incident and you are happy with the arrangements we have in place.

The service is efficient and caring, and the staff are very pleasant. The establishment is clean and modern.

How likely would you be to recommend Capel Grange? Likely

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Average Rating:   3.7 out of 5

Abigail Katsande, Nursing Home Manager at Capel Grange responded to this review on 17 Feb 2016:

Thank you for your positive review. We value feedback from our residents and their families as it helps us to continuously improve our service. We will share your comments with the team.

Since my husband has been a residents of Capel Grange he has received excellent care form the nurses and carers, also the staff on all levels. It was a difficult decision for us the family, to have to put my husband into a nursing home. So when I leave him each day, after visiting, I know he's being looked after properly. It's like a home from home, like I tell them one big family!!I thank them for their continued care! Always!

How likely would you be to recommend Capel Grange? Likely

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Average Rating:   4.8 out of 5

Abigail Katsande, Nursing Home Manager at Capel Grange responded to this review on 17 Feb 2016:

Thank you so much for taking the time to post your review. We fully understand that moving to a nursing home is a big decision. We work closely with our residents and their families to provide person centred care and support in a safe, relaxed and homely environment which is sensitive to the ever-changing nature of the people we care for. We really value your feedback and we will share your comments with our team.

My mother has been a resident at Capel Grange for 17 months. During this time she has moved from a general nursing unit to an EMI unit. On each unit my Mother has always been treated with the dignity and respect she so rightly deserves. I and members of my family are always treated with respect and if ever I have had any issue then it is promptly sorted. It is reassuring that Mum is being well cared for as it can be upsetting to see her with the Alzheimer's disease she has.

How likely would you be to recommend Capel Grange? Extremely Likely

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Average Rating:   4.7 out of 5

Abigail Katsande, Nursing Home Manager at Capel Grange responded to this review on 17 Feb 2016:

Thank you so much for your review. Ensuring the wellbeing, dignity and choice of our residents is at the heart of everything we do at Capel Grange. We value your feedback and we will share it with the team.

My mother and father were resident at Capel Grange since 2010. My father passed away in their care in 2011 but my mother still resides at the nursing home. My parents had previously been resident at another establishment where I was very unhappy with their care. This home has since closed.
Capel Grange is in my opinion one of the best nursing homes in Wales. It is clean, well designed accommodation with open light spaces. The rooms are spacious and airy all with ensuite facilities. The staff are well managed, professional and effective. The units operate with same staff teams who work on a rota basis. Food is good and plentiful. Activities co-ordinators provide activities 5 days a week.
If you are reading this with the unhappy task of finding nursing accommodation for a loved one, I recommend Capel Grange without reservation. The staff are happy to show you around if you visit.

How likely would you be to recommend Capel Grange? Extremely Likely

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Average Rating:   4.5 out of 5

Abigail Katsande, Nursing Home Manager at Capel Grange responded to this review on 17 Feb 2016:

Thank you so much for taking the time to review Capel Grange. We value your feedback and will share it with the team.

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