Capel Grange

Capel Crescent, Pillgwenlly, Newport NP20 2FG
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8.7 53 Reviews
  • Capel Grange, Newport
Capel Grange is Amaya Care's second purpose-built community nursing home in Newport. Capel Grange provides high-quality person-centred care. Situated next to one of their Extra Care Schemes, this home provides nursing care for 72 people with a variety of care and physical needs including dementia and end of life care.

All of the bedrooms are spacious and en-suite designed around the people who live in the home. There are five separate communities each with their own lounge and dining areas. On the ground floor, there is a lounge and dining area leading to a conservatory and access to the enclosed landscaped garden.

Each area has complementary tea and coffee making facilities and they encourage friends and family to enjoy refreshments together just as if it were happening in a person’s own home. BBQs and picnics are held in the garden which is secluded, safe and pleasant to sit in. There is a hair salon and a room for films or watching special sporting or social occasions.

Registered with the Care and Social Services Inspectorate for Wales (CIW), Capel Grange provides the highest standards of accommodation and person-centred care, with highly experienced Registered Nurses and Care Assistants providing 24-hour support. The whole building exceeds CSSIW requirements with bigger bedrooms, wider corridors, spacious lounges and a high staff to residents ratio.

Owned and operated by Amaya Care Homes (Capel) Limited, the team at Capel Grange recognises that every resident is different, so each person has a unique care plan designed just for them, encompassing both care requirements and personal preference.
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Care Provided by Capel Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1284
  • Self-Funded Nursing Dementia Care: from £1391

Please contact us to discuss our fees.

These prices are only a guideline, please contact Capel Grange to find out the exact price for your requirements.

Contact Capel Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Capel Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Lesley Mason (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (72)

Visiting

  • The home is open 24 hours a day/ 7 days a week, it is a secured establishment with a fob access. No restrictions for visitation at the moment. Visiting individual should log in and out into the sign in app, to capture the individuals who are in the building.

Parking

  • Capel Grange has a shared car park with Capel Court Extra Care scheme. Across the car park there are approximately 45 parking spaces available to be used. Please do not park in the yellow boxes as these are used for deliveries and emergency vehicles. There is no allocated parking at Capel Grange, all spaces are available to be used. The car park is flat, well lit and covered by Closed Circuit Television (CCTV) the car park is regularly cleaned and maintained. Please note that there is on road parking available on Capel Crescent if the car park is full.

Capel Grange Reviews (53)

8.7

Capel Grange has a Review Score of 8.7 (8.715) out of 10, based on 16 reviews in the last 2 years.
Over all time Capel Grange has 53 reviews.

Overall Experience
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Reviewer Connection to Capel Grange
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Review from R V (Granddaughter of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My grandfather came here almost three years ago where he had the best care. A change of hands this year was the end of capel grange.
We have had problems for quite some time where just recently my grandfather was left in bed unable to breathe for a long period of time. When my father arrived the nurse
on duty made a 'non urgent call' to a GP who told my father they could be up to 3 hours. I attended the home within 1 hour, called for a ambulance where I had to perform CPR on my grandfather. He had a collapsed lung, heart and kidney failure.
I fear anyone sent to this home would be a lamb to the slaughter. My fear now is for the other residents. These Residents I have known for 3 years and have watched their deterioration over the last 12 months with the heaviest of hearts. My grandfather is safe now we have left and in the best hands.
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Review from Warren A (Son of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following the take over, despite the unavoidable turn over of staff, I have found the new management team to be very professional and capable. yes, there have been some teething problems and shortage of staff, but my experience has been a quick resolution to any concerns raised. Standards are now higher,
and staff more experienced. I feel very relaxed and happy that mum is in good hands and will be looked after. Carry on the great work!!
Reply from Lesley Mason, Group Operations Manager at Capel Grange
Many thanks for you lovely feedback, it is really pleasing to hear of your positive experiences. We will share this feedback with the team.
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Review from Joy P (Daughter of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mum has always been very well cared for here but unfortunately since Amya have taken over it has declined terribly. My mums room is not being cleaned properly and the general cleanliness of the home has gone downhill. staff are amazing and do there very best but they are overworked by management
with no cover if staff are off sick. We as a family have noticed this since the takeover and are very concerned. The staff work so hard and give there upmost but they all look tired and drained. management need to look at these reviews since the changeover and seek immediate improvement. Seems to us that they now care more about making money than residents wellbeing.
Reply from Lesley Mason, Group Operations Manager at Capel Grange
Many thanks for leaving your review, we have taken a note of your recommendations and concerns as a home, and will endeavour to make the improvements required.
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Review from K M (Granddaughter of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When looking for a nursing home for my grandmother I chose this one due to the amount of activities they had, the cleanliness, and overall welcoming compared to others I had viewed. It's changed hands recently and I expected a bumpy ride but hands down it's been brilliant. The care has remained top
notch, so has the activities. If I ever have a query or issue it's addressed instantly and rectified. It took a lot of faith for me to trust anyone with my loved one but now I don't worry, I know she's in safe hands and with amazing caring people. So much that my 5 year old nephew always asks to go to visit over going on a day trip as he loves it there so much. Hopefully this home is around when I need care
Reply from Lesley Mason, Group Operations Manager at Capel Grange
Many thanks for you lovely feedback, it is really pleasing to hear of your positive experiences. We will share this feedback with the team.
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Review from Carolyn S (Wife of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care for my husband , ( he's never cooked anything at home,) plenty of activities if he wants to take part.He enjoys the trips, the boat on the Medway and is looking forward to the Big Cat experience.
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Review from Helen B (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I'm very saddened of the Negative changes that have been made since Amaya have taken over from.
It was a real family feel about the home when mum went in around 16 months ago , we were happy leaving her when we had to leave knowing she was being well looked after .
It is now a contrast of those
days, staff are leaving across every board of titles - carers , clerical, chefs , cleaners . The staff that are left there are doing the utmost best , but can only do what they can when being so short staffed. I'd also like to thank the staff that haven't walked out a big thank you for going above and beyond in your role .
Reply from Lesley Mason, Group Operations Manager at Capel Grange
Many thanks for leaving your review, I have shared the positive feedback with the team. We have also taken note of your recommendations and concerns as a home, and will endeavour to make the…read more
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Review from C H (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
We as a family are very worried regarding our mother's care. This is now a business and it is evident that making a large profit from vulnerable adults is the way they will be functioning. It is very sad situation for the residents.
Reply from Lesley Mason, Group Operations Manager at Capel Grange
Many thanks for leaving your review, our sole priority is the life enrichment and safety of the residents within our care. We have taken a note of your recommendations and concerns as a home, and will…read more
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Review from S W (Relative of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Very worrying! Since Capel Grange has been taken over there has been a very noticeable decline. The number of staff that have left is very concerning, this is across the board from clerical, carers and nursing. One nurse is now expected to cover two units and three carers to one unit. The staff morale
is rock bottom but still trying their very best to give our loved ones the love and care they deserve. I like to thank all the carers and nurses for all their hard work
Reply from Lesley Mason, Group Operations Manager at Capel Grange
Many thanks for leaving your review, I have shared the positive feedback with the team. We have also taken note of your recommendations and concerns as a home, and will endeavour to make the changes…read more
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Review from L T (Daughter of Resident) published on 17 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum is well cared for & the staff are amazing, however since Amaya have taken over the home seems to be on the decline.
Most days they are under staffed & the staff that are there are over run, scared to speak and look generally run down.
There has been 1 nurse covering 2 units which is unacceptable,
not only for the residents but the nurses too. They are running staff into the ground in my opinion and when they are off sick they get no one to cover them. Leaving units under staffed. Myself, and many relatives of the residents are getting very concerned.
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Review from Margo J (Daughter of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are very kind and helpful. My mothers room and bathroom are kept very clean. The hallways and general rooms are clean and tidy. The facilities such as hairdresser and activities are good. The food is good and there seems to be some choice. The decor is a little dated on Kestrel wing which
can make the hallways dark. I think a coffee machine in the conservatory would be a lovely addition as most people enjoy a barista type coffee as they cannot go out much. Residents could buy own pods. I think the cleaning staff and careworkers do a fantastic job and have made my mother feel at home. We have had some issues regarding laundry which has meant spending more money on clothes which have disappeared and boiling all items is not necessary. Overall a very good care home.
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Review from Jackie D (Sister of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my daughter were looking for a nursing home that could facilitate my brother who has Parkinson's and Lewy body dementia and also needed nursing care for other complaints. From the moment we rang and spoke to the receptionist about the procedure and waiting time scale, we were invited down
straight away, she is such an amazing person who made us feel at ease as soon as we met her! We were shown all around Capel Grange and we were absolutely blown away by the facility and what they do, everyone wants the best care for loved ones, so they arranged an assessment for my brother who was in the hospital, and before we knew it we were doing up a room with all his familiar bits, they put pictures up and made us feel so welcome, the receptionist introduced us to all the members of staff. My brother was transferred from the hospital into a home-from-home, I cannot praise the receptionist and all the staff enough it is unbelievable how kind, considerate, and caring they all are.
Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange
Thank you so much for your kind words, it's great to hear that the whole process from stage one to admission was seamless for you.
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Review from S N (Son of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Capel Grange is an airy and spacious environment with a lovely outside garden space.
The fact that I believe every room is en suite is a bonus.
Both the care team and nursing team are exceptional.
I feel Mum is looked after well 24/7.
Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange
Thank you so much for your review and your kind words, they are appreciated.
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Review from Gaynor H (Daughter of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care with lots of support.
Good options at meal times are also exceptional.
Cleanliness is also of a high standard and Mum is happy and settled.
Lots of activities to keep everyone out of room and socialising.
Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange
Thank you so much for your review, we appreciate your kind words.
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Review from Jayne Ann F (Daughter of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our initial visit to our last, all staff were kind, gentle and extremely caring.
The care our mum received was superb. Thank you all from the very bottom of our hearts.
We will never forget you all.
Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange
Thank you for your review and the kind words, we really appreciate it, it was a pleasure meeting you all and having your mum here.
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Review from Jan B (Daughter of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home and staff, spotlessly clean and the entertainment is brilliant, all residents are very well looked after, couldn't be happier with the service also food is lovely and a lot of choice. Over the last 12 months, my mum has been there they have kept me up to date with everything which
I am so grateful, I would definitely recommend this care home.
Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange
Thanks so much for your kind words, we are glad that your experience of Capel Grange is positive and we really appreciate the feedback.
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Review from W M (Daughter of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Capel Grange is fantastic Home. The care that my mother receives is out of this world. All staff are very hard-working and friendly, and nothing is too much trouble for them. The staff at the home are amazing, and always greet you by name, which is lovely and welcoming. The staff encourage residents
to be involved in many activities that the home arranges. All the staff make this home a wonderful, safe place for my mam to live.
Reply from Jodie Mackie, Nursing Home Administrator at Capel Grange
Thanks so much for your kind words; we are glad that your experience of Capel Grange is Positive and we really appreciate the feedback.
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Review from K F (Daughter of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that the staff give is second to none. The residents are encouraged to join activities which regularly include family members. There is a genuinely warm atmosphere at Capel Grange and staff members go about their business with happy faces. I'm happy my mum is somewhere she is safe and looked
after with respect and dignity.
Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange
Thank you so much for your lovely words, I will pass on the positive feedback.
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Review from D C (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care and support given to the residents at Capel Grange.
Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange
Thank you so much for your lovely words, I will pass on the positive reveiw.
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Review from S C (Daughter of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
During my initial enquiry, the staff at Capel Grange Care Home were very helpful, professional and kind. It was a difficult decision to move my mum but they put my mind at rest, showing me around, allowing me to speak to residents and answering all my questions.
Once we were ready to go ahead, they
allowed us to decorate her room so that it looked more like home and they were genuinely keen that Mum could feel that this is her home and they are there to make it as enjoyable and comfortable as possible.
She has been there for six weeks and is generally just as happy as she was at home. Knowing that she is safe and well cared for has helped both her and her family to adjust to this big change in her life. The daily activities give her something to look forward to and the food is fantastic.
Nothing is too much trouble for the staff and without exception they are all kind, friendly and caring. There are very few restrictions on visitors and this is very important for Mum and her family and friends.
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Review from Maggie H (Daughter of Resident) published on 20 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only just moved in after a long stay in hospital, I visited a number of homes before deciding on this one. I was impressed from my first visit and happy to say all is well so far, nurses and carers are very considerate, receptionist and managers have been very helpful with the transition
too.
Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange
Thank you for you review, your feedback is appreciated
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Current Review Score: 8.7 (8.715)

Overview of Review Score

The Review Score of 8.7 (8.715) out of 10 for Capel Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.021 for Capel Grange is calculated as follows: ( (117 Excellents x 5) + (24 Goods x 4) + (12 Satisfactorys x 3) + (10 Poors x 2) + (27 Very Poors x 1) ) ÷ 190 Ratings = 4.021
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.694 Points relating to the number of positive Reviews for Capel Grange is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 10 Positive Reviews ÷ 14.4 = 0.694
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Capel Grange

What types of Care is Capel Grange registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Capel Grange have?

There are 72 Single Rooms.

What are the Facilities & Services at Capel Grange?

Own Furniture if required, Smoking not permitted, Close to Local shops, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Capel Grange to the centre of Newport?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Capel Grange to verify any information. View our terms and conditions. Capel Grange has an Enhanced Service - more info.