Care Homes Owned by Amaya Care Homes

My father has been in Capel Grange for 3 weeks now, the care he has received has been exceptional the staff are attentive and caring. My father has fluctuating capacity but he often remarks how good and lovely the staff are not something he said of his previous care home. It is lovely to see him smile again , knowing that he his as well cared for as possible in a difficult and vulnerable stage of his life is such a relief. Many thanks

My mum stayed here for 2 weeks while I was away on holiday. From our home visit to the day mum came home I could relax knowing she is in good hands. Lovely managers, reception and all staff. Very welcoming and accommodating. Mum did stay in her own room quite a bit but did mix with other residents and enjoyed it. Visitors could visit anytime. Mum did have delirium after naps and at night but I think staff tried to reassure her. All in all a lovely care home. Could possibly do with a refurb but care was amazing. Thank you.

Everything is good.

I have no hesitation recommending Ty Coch Nursing home to other families to care for their relatives if needed.

Anna and the team at Ty Coch have provided excellent care to my mother-in-law since she moved to the home following a long hospital stay.

They have catered to Nancy's needs going the extra mile in ensuring that she is well looked after and cared for.

They are excellent in providing updates to us and letting my husband and I know if there is anything that Nancy requires.

They are very proactive in supporting Nancy, whether it be in a mental or physical capacity and this is communicated through the care plans that are agreed.

Ty Coch arrange a variety of activities for their residents and for those less mobile they ensure that they have opportunities to participate.

I would highly recommend Ty Coch for anyone looking for a nursing home for their loved ones.

My experience is nothing but positive. All the staff are helpful and caring and I cannot speak highly enough of them . The home is always clean and tidy and well maintained. We are kept well informed of how my mother is doing and if there are any issues regarding her health and care. Should any issues do occur the staff don't hesitate to contact me which is very much appreciated.

Mum was with this home for just over one year. Was rarely ever hoisted out of bed to wheelchair unless family requested even though she liked to get up and into her chair for the day. Wasn't provided a shower chair for several months despite requests from family. Mum ended up in hospital in Nov 2025 due to neglect from the nursing home. Never followed up with me despite an official complaint being lodged with the manager, have now had to seek legal action. Wouldn't ever recommend! Horrible place with awful management. Luckily mum is in a new place and the care standards are night and day, despicable what Ty Coch has put us through as a family.

I was a little apprehensive at first as leaving my Father, but he settled in quickly. From the start, I felt reassured by the friendliness of the staff. Each day I visited, Dad was well cared for and more than content. All the staff were lovely and really did care. I felt confident and happy that Dad was being well looked after by fantastic staff in a clean, safe and happy environment.

From the time you step over the threshold you feel at home. Well looked after by both staff & management's one member of staff allowcated. for medication and knowlagable as well. Invited back for festivities which was good.

Many thanks for caring for our friend Sue in her final days. Your care and compassion was above reproach, and all the staff were cheerful and friendly and efficient. Couldn't have wished for a better place for her, such a lovely atmosphere . Eternally grateful to you.

We would like to thank all the staff for the level of care, compassion and dignity they showed our Friend Sue in her final days. We could not have asked for more, would definitely recommend Bryn Celyn as an excellent care home. Sadie was so welcoming and Darren was so helpful thank you x

My Mother has been in the home for 3 years and we waited 2 years to get a place. Such was the outstanding reputation of the home. The care staff are outstanding but since Amaya took over in January 2025, the standards have dropped significantly leading many family.members to contact CSIW in despair and worry about safety, lack of staff and poor standards in the home . We have a monthly meeting with the manager but the home has sacked so many staff since they took over , there is no continuity and nothing but empty promises . I couldn't even tell you who the manager and deputy manager are at present as there have been so many since January.

There will always be change when a new company takes over but Amaya ae run by accountants who have no interest in care , only prodit. Wards are run with minimum staff ans staff are at breaking point and too scared to speak out with no dedicated nurses on wards. Please, please do not put your relatuve in this home

My mother is a resident at Ty Coch. Her level of care is generally good, with some carers being excellent. Generally, the carers are very kind and competent. The food is generally of a very good standard with a good variety. The evening meal variety is much better; for a while, there was mainly soup/sandwiches. The entertainment staff were excellent and do a wonderful job!! The home is kept very clean, and the laundry is excellent. The home could do with some cosmetic improvement as some areas are quite tired.

My sister has been at Ty Coch for over two years and has settled in well, the care that she now receives is very good. Her room is kept tidy and spotless at all times and the staff are very kind and caring in everything they do for the residents. The food they provide is very good, and the residents clothing is always freshly laundered. The entertainment that the home provides for its residents is excellent and I cannot thank and praise the activity team enough for everything that they do in keeping the residents fully entertained at all times, something that I've witnessed first hand with my sister, whenever she is participating with the activity team she is a totally different person, they seem to bring out the best in the residents. They have had a truly positive impact in what they do for others in entertaining the residents of Ty Coch care home. I found the activity team to be compassionate, caring and dedicated in what they do, they are an absolute credit to their profession and a great asset to your organisation, and as a family we cannot thank them enough. Keep up the great work that you do.

We have every confidence in the home and the care that our 'loved' one is receiving.

First visit to the home was good. The staff were excellent. Settled after a few days. Dissapointed that there wasn't a shower in the bathroom. Because of his sight and learning, he had his meals in the room, where as he is better to a table.

The only reason I marked poor for the room is its a struggle for myself and staff to assist in the toilet, there fine for someone who can walk but no room for a stedy, and its not fair for anyone to be charged extra because of this reason rooms should suit the person's needs. This is my only issue. Staff and management are all amazing can't fault them.

Thank you Bryn Celyn.

I fear anyone sent to this home would be a lamb to the slaughter. My fear now is for the other residents. These Residents I have known for 3 years and have watched their deterioration over the last 12 months with the heaviest of hearts. My grandfather is safe now we have left and in the best hands.

My Dad John came to Bryn Celyn in August for three weeks respite.The only way I could describe the home is it's like a hotel.The staff members were absolutely fantastic with him and he loved his stay.My Dad lives with me permanently and this was his first time away from us in 14 months.Dad will definitely be returning for a break and is already looking forward to it.I would also like to praise Alison the care home manager who put my mind at ease and made the whole process so smooth.Every time I phoned I was constantly reassured that Dad was fine.His room was beautiful and cosy and every where was spotless.The Carers are constantly checking to see that the residents are ok and you could see that they definitely cared.Thank you again to the team at Bryn Celynxx