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Care Homes Owned by Amaya Care Homes

9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Amaya Care Homes

Amaya Care Homes Locations (2)

 

2 Care Homes owned by Amaya Care Homes

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Bryn Celyn

Bryn Celyn, Maesteg Park, Maesteg CF34 9LS 

9.8 97 reviews
"The care home makes family members extremely welcome. You know that maintaining residents' dignity and showing respect are high priorities.…"   Read all 97 reviews
Location Type Care Home

Bryn Celyn is a popular, purpose-built care home in Maesteg, proving the highest standards of residential and nursing care. The home is tastefully decorated to create a warm and homely environment for the residents, while the compassionate care team… Read more about Bryn Celyn

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 56 Rooms from £1,330 / week
Capel Grange

Capel Crescent, Pillgwenlly, Newport NP20 2FG 

9.2 47 reviews
"Myself and my daughter were looking for a nursing home that could facilitate my brother who has Parkinson's and Lewy body dementia and also…"   Read all 47 reviews
Location Type Care Home

Capel Grange is Linc Care’s first purpose-built community nursing home in Newport. It opened in 2009 and provides high-quality person-centred care. Situated next to one of their Extra Care Schemes, this home provides nursing care for 72 people with a… Read more about Capel Grange

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Palliative Care
  • Mental Health
  • 72 Rooms from £1,284 / week

Amaya Care Homes Reviews (144)

9.5
Amaya Care Homes has a Group Review Score of 9.5 (9.489) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Amaya Care Homes must have a Review Score.

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Review of

Capel Grange

from S W (Relative of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very worrying! Since Capel Grange has been taken over there has been a very noticeable decline. The number of staff that have left is very concerning, this is across the board from clerical, carers and nursing. One nurse is now expected to cover two units and three carers to one unit. The staff morale
is rock bottom but still trying their very best to give our loved ones the love and care they deserve. I like to thank all the carers and nurses for all their hard work

Reply from Lesley Mason, Group Operations Manager at Capel Grange

Many thanks for leaving your review, I have shared the positive feedback with the team. We have also taken note of your recommendations and concerns as a home, and will endeavour to make the changes to improve the morale. The individuals that have chosen to leave the home have done so to explore new opportunities. We wish them all the very best in their new roles, and thank them for their dedication and commitment they have shown Capel Grange.


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Review of

Capel Grange

from L T (Daughter of Resident) published on 17 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum is well cared for & the staff are amazing, however since Amaya have taken over the home seems to be on the decline.
Most days they are under staffed & the staff that are there are over run, scared to speak and look generally run down.
There has been 1 nurse covering 2 units which is unacceptable,
not only for the residents but the nurses too. They are running staff into the ground in my opinion and when they are off sick they get no one to cover them. Leaving units under staffed. Myself, and many relatives of the residents are getting very concerned.

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Review of

Bryn Celyn

from R H (Son of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home makes family members extremely welcome. You know that maintaining residents' dignity and showing respect are high priorities. The managers and staff are very approachable. A good variety of food on offer and available at frequent intervals during the day

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Review of

Capel Grange

from Margo J (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and helpful. My mothers room and bathroom are kept very clean. The hallways and general rooms are clean and tidy. The facilities such as hairdresser and activities are good. The food is good and there seems to be some choice. The decor is a little dated on Kestrel wing which
can make the hallways dark. I think a coffee machine in the conservatory would be a lovely addition as most people enjoy a barista type coffee as they cannot go out much. Residents could buy own pods. I think the cleaning staff and careworkers do a fantastic job and have made my mother feel at home. We have had some issues regarding laundry which has meant spending more money on clothes which have disappeared and boiling all items is not necessary. Overall a very good care home.

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Review of

Bryn Celyn

from D D (Daughter of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As an emergency respite for my Father, it was a wonderful home. The care and attention which was given was amazing. We can't thank everyone enough! I remember the nurse on duty the day we arrived, him asking my dad, "What can we do for you?" Dad replied - "A bath or a shower please?" the nurse replied,
"Of course, we can do that for you". I knew then, my dad would be cared for with compassion. They did not fail! Maintenance team - Kind and helpful. Entertainment team - welcoming fun and activities most days, wonderful! Christmas, festive activities were fantastic! Everyone welcome. Food always looked nice and nutritious. Receptionist/Management team - welcoming, approachable and very helpful. Although my father was only at Bryn Celyn for a short while, his well-being and care was wonderful. We can thank you, all the staff, enough. Best wishes to all the staff for 2025!

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Review of

Bryn Celyn

from Howard D (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Bryn Celyn, Maesteg for a few months now. Every time I've visited, the staff greet you with a smile and are very approachable. I cannot stress enough how much of a pleasure it is to visit the home.
My father is very well cared for, always clean and well looked after and also his
room is very neat and tidy. The food is excellent. There is a great selection of entertainment (especially with Christmas).
Thanks very much for your kindness and compassion all, especially working in what could be a stressful job.

Reply from lesley mason, Group Operations Manager at Bryn Celyn

Many thanks for leaving your kind review, this has been shared with the team who always appreciate positive feedback.


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Review of

Bryn Celyn

from Winifred A (Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the service user and have been at Bryn Celyn since August 2024. I was welcomed and settled into my room by the staff.
My room was prepared and decorated and I was allowed to make the room comfortable using personal items from my home.
Friends and family are welcome to visit at all reasonable
times.
The charges to the home are high but I seem to get value for the fee paid.

Reply from Lesley Mason, Group Operations Manager at Bryn Celyn

Many thanks for leaving your kind review, this has been shared with the team who always appreciate positive feedback.


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Review of

Bryn Celyn

from Sian K (Daughter-in-law of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Keep us well informed regarding any problems with Mother-in-law. She seems very happy and well cared for. The carers are always extremely patient with her. Plenty of activities to keep her entertained. The home arranges hospital visits regarding ambulance and chaperones when required. Our experience
of the home is very good.

Reply from Lesley Mason, Group Operations Manager at Bryn Celyn

Many thanks for leaving your kind review, this has been shared with the team who always appreciate positive feedback.


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Review of

Bryn Celyn

from K L (Daughter-in-law of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home offers a warm, friendly environment, the upkeep of the home is maintained to a very high standard, inside and out.
The overall well-being of care and support needs are met. Consideration is given to individual preferences.
Many staff follow the person-centred plans, although do not always
keep up with changes. Some training is required of the use of supporting an individual to insert hearring aids along with ensuring the aid is fully operational.
We, as a family, feel that the home meets the individual needs and would like to thank everyone for the kindness and support they offer.

Reply from Lesley Mason, Group Operations Manager at Bryn Celyn

Many thanks for leaving your kind review, this has been shared with the team who always appreciate positive feedback. We have taken note of your recommendations and as a home, will continue to offer training and support to the team to ensure all residents' needs are person-centred.


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Review of

Bryn Celyn

from Julie D (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy there and was looked after until the day she died, the best decision I made was for her to go there, recommend to anyone. The staff are very caring and helpful, upstairs and down, food is lovely and catered for her needs for diabetes.

Reply from Lesley Mason, Group Operations Manager at Bryn Celyn

Many thanks for leaving your kind review, this has been shared with the team who always appreciate positive feedback. Mum was loved by all at Bryn Celyn and will be sorely missed.


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Review of

Bryn Celyn

from J L (Son of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother appears to be well cared for. There were lots of activities at the home before Christmas. As a family, we feel that we are included and kept up to date in all aspects of her care. My mother enjoys visiting the hairdresser, also enjoys the coffee mornings. The staff appear to interact well
with the residents.

Reply from Lesley Mason, Group Operations Manager at Bryn Celyn

Many thanks for leaving your kind review, this has been shared with the team who always appreciate positive feedback.


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Review of

Bryn Celyn

from P R (Son of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are great and the care given to my father is excellent. Facilities at the home are very good. My father is enjoying his time there and has an excellent rapport with the staff. The cleanliness of the home is very good.

Reply from Lesley Mason, Group Operations Manager at Bryn Celyn

Many thanks for leaving your kind review, it is always nice to hear the positive experiences from our relatives/residents. This has been shared with the team who always appreciate positive feedback.


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Review of

Bryn Celyn

from Jannean S (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not ask for a better home for my mother. The home is warm and comfortable and the staff are all amazing. The choice of daily foods is really good and the quality of meals cooked is excellent. There are plenty of activities to keep residents occupied with trips out and entertainment brought in.
On the whole, there is everything there from hairdressers to nail and foot care. I am more than pleased with the care my mother receives.

Reply from Lesley Mason, Group Operations Manager at Bryn Celyn

Many thanks for leaving your kind review, it is always nice to hear the positive experiences from our relatives/residents. This has been shared with the team who always appreciate positive feedback.


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Review of

Bryn Celyn

from Anne-Marie L (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident at Bryn Celyn February 2024. Mum's health and mobility had been in a steady decline, so even though this was the hardest decision to make, it was most certainly the best one.
Mum has the best care, her room is beautiful, staff, at all levels, are all wonderful. Mum enjoys home-cooked
food too. She is always offered a choice and can either enjoy in her room or with the other residents in the dining room.
There are quite often daily activities. Mum has a weekly newsletter in her room too so we are aware of what is going on should we wish to join her.
We had visited several other nursing homes before deciding on Bryn Celyn. Bryn Celyn was an easy choice and from the moment I walked in through the door, it felt like home.
If you are reading this, looking for a home for your loved one, please don't hesitate to get in touch with Bryn Celyn. They will help you all they can.
Keep doing what you are doing Bryn Celyn, you are wonderful.

Reply from Lesley Mason, Group Operations Manager at Bryn Celyn

Many thanks for leaving your kind review, it is always nice to hear the positive experiences from our relatives/residents. This has been shared with the team who always appreciate positive feedback.


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Review of

Bryn Celyn

from Peter J (Nephew of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great home, the staff are friendly, caring and engaged with the residents every day. From the start (September 2024), they have treated my aunt as an individual and engaged with her as an adult who can make choices and not as 'just another' resident.

Reply from Lesley Mason, Group Operations Manager at Bryn Celyn

Many thanks for leaving your kind review, it is always nice to hear the positive experiences from our relatives/residents. This has been shared with the team who always appreciate positive feedback.


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Review of

Bryn Celyn

from Julie B (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bryn Celyn was our first choice for our mother since being admitted in August 2024, we are very happy with the care she receives. The staff are very professional, caring and supportive not only of our mother's needs but also to, us as a family, nothing is ever too much trouble. We, as a family, are
very grateful for all that you do and we thank you for all your hard work.

Reply from Lesley Mason, Group Operations Manager at Bryn Celyn

Many thanks for leaving your kind review, it is always nice to hear the positive experiences from our relatives/residents. This has been shared with the team who always appreciate positive feedback.


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Review of

Bryn Celyn

from P J (Daughter of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my father receives in Bryn Celyn, as a family. The staff are so helpful and very easy to talk to and the nursing staff are very approachable.

Reply from Nicki Williams, Manager at Bryn Celyn

Many thanks for leaving your kind review, this has been shared with the team who are always grateful for feedback.


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Review of

Capel Grange

from Jackie D (Sister of Resident) published on 3 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my daughter were looking for a nursing home that could facilitate my brother who has Parkinson's and Lewy body dementia and also needed nursing care for other complaints. From the moment we rang and spoke to the receptionist about the procedure and waiting time scale, we were invited down
straight away, she is such an amazing person who made us feel at ease as soon as we met her! We were shown all around Capel Grange and we were absolutely blown away by the facility and what they do, everyone wants the best care for loved ones, so they arranged an assessment for my brother who was in the hospital, and before we knew it we were doing up a room with all his familiar bits, they put pictures up and made us feel so welcome, the receptionist introduced us to all the members of staff. My brother was transferred from the hospital into a home-from-home, I cannot praise the receptionist and all the staff enough it is unbelievable how kind, considerate, and caring they all are.

Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you so much for your kind words, it's great to hear that the whole process from stage one to admission was seamless for you.


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Review of

Capel Grange

from S N (Son of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Capel Grange is an airy and spacious environment with a lovely outside garden space.
The fact that I believe every room is en suite is a bonus.
Both the care team and nursing team are exceptional.
I feel Mum is looked after well 24/7.

Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you so much for your review and your kind words, they are appreciated.


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Review of

Capel Grange

from Gaynor H (Daughter of Resident) published on 26 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care with lots of support.
Good options at meal times are also exceptional.
Cleanliness is also of a high standard and Mum is happy and settled.
Lots of activities to keep everyone out of room and socialising.

Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you so much for your review, we appreciate your kind words.


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Awards / Recognitions (0)

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Frequently Asked Questions about Amaya Care Homes

How many Care Homes does Amaya Care Homes own?

Amaya Care Homes own 2 Care Homes.

Which Amaya Care Homes Care Homes have the highest review score?

Bryn Celyn & Capel Grange have the highest review score.
Amaya Care Homes in Bridgend Amaya Care Homes in Newport

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