Care Home Owned by Amaya Care Homes in Newport

on duty made a 'non urgent call' to a GP who told my father they could be up to 3 hours. I attended the home within 1 hour, called for a ambulance where I had to perform CPR on my grandfather. He had a collapsed lung, heart and kidney failure.
I fear anyone sent to this home would be a lamb to the slaughter. My fear now is for the other residents. These Residents I have known for 3 years and have watched their deterioration over the last 12 months with the heaviest of hearts. My grandfather is safe now we have left and in the best hands.

and staff more experienced. I feel very relaxed and happy that mum is in good hands and will be looked after. Carry on the great work!!

with no cover if staff are off sick. We as a family have noticed this since the takeover and are very concerned. The staff work so hard and give there upmost but they all look tired and drained. management need to look at these reviews since the changeover and seek immediate improvement. Seems to us that they now care more about making money than residents wellbeing.

notch, so has the activities. If I ever have a query or issue it's addressed instantly and rectified. It took a lot of faith for me to trust anyone with my loved one but now I don't worry, I know she's in safe hands and with amazing caring people. So much that my 5 year old nephew always asks to go to visit over going on a day trip as he loves it there so much. Hopefully this home is around when I need care

days, staff are leaving across every board of titles - carers , clerical, chefs , cleaners . The staff that are left there are doing the utmost best , but can only do what they can when being so short staffed. I'd also like to thank the staff that haven't walked out a big thank you for going above and beyond in your role .

is rock bottom but still trying their very best to give our loved ones the love and care they deserve. I like to thank all the carers and nurses for all their hard work

not only for the residents but the nurses too. They are running staff into the ground in my opinion and when they are off sick they get no one to cover them. Leaving units under staffed. Myself, and many relatives of the residents are getting very concerned.

can make the hallways dark. I think a coffee machine in the conservatory would be a lovely addition as most people enjoy a barista type coffee as they cannot go out much. Residents could buy own pods. I think the cleaning staff and careworkers do a fantastic job and have made my mother feel at home. We have had some issues regarding laundry which has meant spending more money on clothes which have disappeared and boiling all items is not necessary. Overall a very good care home.

straight away, she is such an amazing person who made us feel at ease as soon as we met her! We were shown all around Capel Grange and we were absolutely blown away by the facility and what they do, everyone wants the best care for loved ones, so they arranged an assessment for my brother who was in the hospital, and before we knew it we were doing up a room with all his familiar bits, they put pictures up and made us feel so welcome, the receptionist introduced us to all the members of staff. My brother was transferred from the hospital into a home-from-home, I cannot praise the receptionist and all the staff enough it is unbelievable how kind, considerate, and caring they all are.

I am so grateful, I would definitely recommend this care home.

to be involved in many activities that the home arranges. All the staff make this home a wonderful, safe place for my mam to live.

after with respect and dignity.

allowed us to decorate her room so that it looked more like home and they were genuinely keen that Mum could feel that this is her home and they are there to make it as enjoyable and comfortable as possible.
She has been there for six weeks and is generally just as happy as she was at home. Knowing that she is safe and well cared for has helped both her and her family to adjust to this big change in her life. The daily activities give her something to look forward to and the food is fantastic.
Nothing is too much trouble for the staff and without exception they are all kind, friendly and caring. There are very few restrictions on visitors and this is very important for Mum and her family and friends.

too.