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Care Home Owned by Amaya Care Homes in Newport

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Amaya Care Homes in Newport

Only the locations & reviews in Newport for Amaya Care Homes are showing below.

View the details of all 3 locations (with 188 reviews) owned by Amaya Care Homes

Amaya Care Homes Locations in Newport (1)

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1 Care Home owned by Amaya Care Homes in Newport
Capel Grange

Capel Crescent, Pillgwenlly, Newport NP20 2FG 

8.9 52 reviews
"When looking for a nursing home for my grandmother I chose this one due to the amount of activities they had, the cleanliness, and overall…"   Read all 52 reviews
Location Type Care Home

Capel Grange is Amaya Care's second purpose-built community nursing home in Newport. Capel Grange provides high-quality person-centred care. Situated next to one of their Extra Care Schemes, this home provides nursing care for 72 people with a variety… Read more about Capel Grange

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 72 Rooms
  • from £1,284 / week

Amaya Care Homes Reviews in Newport (52)

9.2

Amaya Care Homes has a Group Review Score of 9.2 (9.232) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Amaya Care Homes must have a Review Score.

Overall Experience
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Review of

Capel Grange

from Warren A (Son of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following the take over, despite the unavoidable turn over of staff, I have found the new management team to be very professional and capable. yes, there have been some teething problems and shortage of staff, but my experience has been a quick resolution to any concerns raised. Standards are now higher,
and staff more experienced. I feel very relaxed and happy that mum is in good hands and will be looked after. Carry on the great work!!
Reply from Lesley Mason, Group Operations Manager at Capel Grange

Many thanks for you lovely feedback, it is really pleasing to hear of your positive experiences. We will share this feedback with the team.

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Review of

Capel Grange

from Joy P (Daughter of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mum has always been very well cared for here but unfortunately since Amya have taken over it has declined terribly. My mums room is not being cleaned properly and the general cleanliness of the home has gone downhill. staff are amazing and do there very best but they are overworked by management
with no cover if staff are off sick. We as a family have noticed this since the takeover and are very concerned. The staff work so hard and give there upmost but they all look tired and drained. management need to look at these reviews since the changeover and seek immediate improvement. Seems to us that they now care more about making money than residents wellbeing.
Reply from Lesley Mason, Group Operations Manager at Capel Grange

Many thanks for leaving your review, we have taken a note of your recommendations and concerns as a home, and will endeavour to make the improvements required.

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Review of

Capel Grange

from K M (Granddaughter of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When looking for a nursing home for my grandmother I chose this one due to the amount of activities they had, the cleanliness, and overall welcoming compared to others I had viewed. It's changed hands recently and I expected a bumpy ride but hands down it's been brilliant. The care has remained top
notch, so has the activities. If I ever have a query or issue it's addressed instantly and rectified. It took a lot of faith for me to trust anyone with my loved one but now I don't worry, I know she's in safe hands and with amazing caring people. So much that my 5 year old nephew always asks to go to visit over going on a day trip as he loves it there so much. Hopefully this home is around when I need care
Reply from Lesley Mason, Group Operations Manager at Capel Grange

Many thanks for you lovely feedback, it is really pleasing to hear of your positive experiences. We will share this feedback with the team.

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Review of

Capel Grange

from Carolyn S (Wife of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care for my husband , ( he's never cooked anything at home,) plenty of activities if he wants to take part.He enjoys the trips, the boat on the Medway and is looking forward to the Big Cat experience.
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Review of

Capel Grange

from Helen B (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I'm very saddened of the Negative changes that have been made since Amaya have taken over from.
It was a real family feel about the home when mum went in around 16 months ago , we were happy leaving her when we had to leave knowing she was being well looked after .
It is now a contrast of those
days, staff are leaving across every board of titles - carers , clerical, chefs , cleaners . The staff that are left there are doing the utmost best , but can only do what they can when being so short staffed. I'd also like to thank the staff that haven't walked out a big thank you for going above and beyond in your role .
Reply from Lesley Mason, Group Operations Manager at Capel Grange

Many thanks for leaving your review, I have shared the positive feedback with the team. We have also taken note of your recommendations and concerns as a home, and will endeavour to make the improvements. The individuals that have chosen to leave the home have done so to explore new opportunities. We wish them all the very best in their new roles, and thank them for their dedication and commitment they have shown Capel Grange.

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Review of

Capel Grange

from C H (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
We as a family are very worried regarding our mother's care. This is now a business and it is evident that making a large profit from vulnerable adults is the way they will be functioning. It is very sad situation for the residents.
Reply from Lesley Mason, Group Operations Manager at Capel Grange

Many thanks for leaving your review, our sole priority is the life enrichment and safety of the residents within our care. We have taken a note of your recommendations and concerns as a home, and will endeavour to make the improvements required.

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Review of

Capel Grange

from S W (Relative of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Very worrying! Since Capel Grange has been taken over there has been a very noticeable decline. The number of staff that have left is very concerning, this is across the board from clerical, carers and nursing. One nurse is now expected to cover two units and three carers to one unit. The staff morale
is rock bottom but still trying their very best to give our loved ones the love and care they deserve. I like to thank all the carers and nurses for all their hard work
Reply from Lesley Mason, Group Operations Manager at Capel Grange

Many thanks for leaving your review, I have shared the positive feedback with the team. We have also taken note of your recommendations and concerns as a home, and will endeavour to make the changes to improve the morale. The individuals that have chosen to leave the home have done so to explore new opportunities. We wish them all the very best in their new roles, and thank them for their dedication and commitment they have shown Capel Grange.

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Review of

Capel Grange

from L T (Daughter of Resident) published on 17 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum is well cared for & the staff are amazing, however since Amaya have taken over the home seems to be on the decline.
Most days they are under staffed & the staff that are there are over run, scared to speak and look generally run down.
There has been 1 nurse covering 2 units which is unacceptable,
not only for the residents but the nurses too. They are running staff into the ground in my opinion and when they are off sick they get no one to cover them. Leaving units under staffed. Myself, and many relatives of the residents are getting very concerned.
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Review of

Capel Grange

from Margo J (Daughter of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are very kind and helpful. My mothers room and bathroom are kept very clean. The hallways and general rooms are clean and tidy. The facilities such as hairdresser and activities are good. The food is good and there seems to be some choice. The decor is a little dated on Kestrel wing which
can make the hallways dark. I think a coffee machine in the conservatory would be a lovely addition as most people enjoy a barista type coffee as they cannot go out much. Residents could buy own pods. I think the cleaning staff and careworkers do a fantastic job and have made my mother feel at home. We have had some issues regarding laundry which has meant spending more money on clothes which have disappeared and boiling all items is not necessary. Overall a very good care home.
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Review of

Capel Grange

from Jackie D (Sister of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my daughter were looking for a nursing home that could facilitate my brother who has Parkinson's and Lewy body dementia and also needed nursing care for other complaints. From the moment we rang and spoke to the receptionist about the procedure and waiting time scale, we were invited down
straight away, she is such an amazing person who made us feel at ease as soon as we met her! We were shown all around Capel Grange and we were absolutely blown away by the facility and what they do, everyone wants the best care for loved ones, so they arranged an assessment for my brother who was in the hospital, and before we knew it we were doing up a room with all his familiar bits, they put pictures up and made us feel so welcome, the receptionist introduced us to all the members of staff. My brother was transferred from the hospital into a home-from-home, I cannot praise the receptionist and all the staff enough it is unbelievable how kind, considerate, and caring they all are.
Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you so much for your kind words, it's great to hear that the whole process from stage one to admission was seamless for you.

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Review of

Capel Grange

from S N (Son of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Capel Grange is an airy and spacious environment with a lovely outside garden space.
The fact that I believe every room is en suite is a bonus.
Both the care team and nursing team are exceptional.
I feel Mum is looked after well 24/7.
Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you so much for your review and your kind words, they are appreciated.

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Review of

Capel Grange

from Gaynor H (Daughter of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care with lots of support.
Good options at meal times are also exceptional.
Cleanliness is also of a high standard and Mum is happy and settled.
Lots of activities to keep everyone out of room and socialising.
Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you so much for your review, we appreciate your kind words.

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Review of

Capel Grange

from Jayne Ann F (Daughter of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our initial visit to our last, all staff were kind, gentle and extremely caring.
The care our mum received was superb. Thank you all from the very bottom of our hearts.
We will never forget you all.
Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you for your review and the kind words, we really appreciate it, it was a pleasure meeting you all and having your mum here.

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Review of

Capel Grange

from Jan B (Daughter of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home and staff, spotlessly clean and the entertainment is brilliant, all residents are very well looked after, couldn't be happier with the service also food is lovely and a lot of choice. Over the last 12 months, my mum has been there they have kept me up to date with everything which
I am so grateful, I would definitely recommend this care home.
Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thanks so much for your kind words, we are glad that your experience of Capel Grange is positive and we really appreciate the feedback.

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Review of

Capel Grange

from W M (Daughter of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Capel Grange is fantastic Home. The care that my mother receives is out of this world. All staff are very hard-working and friendly, and nothing is too much trouble for them. The staff at the home are amazing, and always greet you by name, which is lovely and welcoming. The staff encourage residents
to be involved in many activities that the home arranges. All the staff make this home a wonderful, safe place for my mam to live.
Reply from Jodie Mackie, Nursing Home Administrator at Capel Grange

Thanks so much for your kind words; we are glad that your experience of Capel Grange is Positive and we really appreciate the feedback.

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Review of

Capel Grange

from K F (Daughter of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that the staff give is second to none. The residents are encouraged to join activities which regularly include family members. There is a genuinely warm atmosphere at Capel Grange and staff members go about their business with happy faces. I'm happy my mum is somewhere she is safe and looked
after with respect and dignity.
Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you so much for your lovely words, I will pass on the positive feedback.

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Review of

Capel Grange

from D C (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care and support given to the residents at Capel Grange.
Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you so much for your lovely words, I will pass on the positive reveiw.

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Review of

Capel Grange

from S C (Daughter of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
During my initial enquiry, the staff at Capel Grange Care Home were very helpful, professional and kind. It was a difficult decision to move my mum but they put my mind at rest, showing me around, allowing me to speak to residents and answering all my questions.
Once we were ready to go ahead, they
allowed us to decorate her room so that it looked more like home and they were genuinely keen that Mum could feel that this is her home and they are there to make it as enjoyable and comfortable as possible.
She has been there for six weeks and is generally just as happy as she was at home. Knowing that she is safe and well cared for has helped both her and her family to adjust to this big change in her life. The daily activities give her something to look forward to and the food is fantastic.
Nothing is too much trouble for the staff and without exception they are all kind, friendly and caring. There are very few restrictions on visitors and this is very important for Mum and her family and friends.
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Review of

Capel Grange

from Maggie H (Daughter of Resident) published on 20 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only just moved in after a long stay in hospital, I visited a number of homes before deciding on this one. I was impressed from my first visit and happy to say all is well so far, nurses and carers are very considerate, receptionist and managers have been very helpful with the transition
too.
Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you for you review, your feedback is appreciated

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Review of

Capel Grange

from Philippa W (Daughter-in-law of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really lovely staff. From reception, care staff, cleaners, whoever you speak to. They take care to know our names as well as the residents'. They cannot do enough for my mother-in-law. Convenient location. Really good nursing staff, very experienced, who understand the issues of old age and the need
for dignity.
Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you so much for taking the time to leave us a review, we really appreciate the feedback.

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