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Care Home Owned by Amaya Care Homes in Cardiff

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8.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Amaya Care Homes in Cardiff

Only the locations & reviews in Cardiff for Amaya Care Homes are showing below.

View the details of all 3 locations (with 205 reviews) owned by Amaya Care Homes

Amaya Care Homes Locations in Cardiff (1)

 - Browse 1 Care Home owned by Amaya Care Homes in Cardiff
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Ty Coch Care Home
105 Station Road, Llanishen, Cardiff CF14 5UW 
9.0 43 reviews
Ty Coch Care Home, Cardiff, Cardiff
"My mother receives excellent care from the compassionate staff. The carers and lead nursing staff meet my mother's needs in terms of her…"   Read all 43 reviews
  • from £1,347 / week
  • 61 Rooms
Location Type Care Home

At Ty Coch Nursing Home, everything begins with a warm welcome. From the moment residents arrive, they are treated as part of an extended family, where kindness, familiarity, and genuine connection ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Amaya Care Homes Reviews in Cardiff (43)

8.9

Amaya Care Homes has a Group Review Score of 8.9 (8.892) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Amaya Care Homes must have a Review Score.

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Review of

Ty Coch Care Home

from Fredrick G (Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything is good.
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Review of

Ty Coch Care Home

from S L (Son of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother receives excellent care from the compassionate staff. The carers and lead nursing staff meet my mother's needs in terms of her nursing and wellbeing. The cleanliness of the building and rooms are evident and the cleaning staff are constantly visible. The carers are also very visible and always
call in to check on my mother's wellbeing. The nursing team are efficient and regularly communicate with my family keeping us updated of my mother condition when required. The catering team provide a variety of food fulfilling all nutritional needs.
The administration for the home, continues to be efficient under the new management team. The welcome you receive when visiting is warm and welcoming, providing up to date information when requested.
I have no hesitation recommending Ty Coch Nursing home to other families to care for their relatives if needed.
Reply from Anna Cooper, General Manager at Ty Coch Care HomeThank you so much for taking the time to share such kind and thoughtful feedback about our Care Home.
We are delighted to hear that you are pleased with the care and support your mother receives from our team. Providing compassionate, person-centred care is at the heart of everything we do, and it is wonderful to know that the dedication of our nursing team, carers, housekeeping, catering, and administration teams has made such a positive difference to your mother and your family.
We understand how important it is for families to feel informed, reassured, and welcomed whenever they visit, and we are pleased that this has been your experience. I will ensure your lovely feedback is shared with the entire team, as recognition like this means a great deal to everyone who works so hard to provide the highest standards of care and wellbeing for our residents.
Thank you once again for your recommendation and continued trust in Ty Coch Care Home.
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Review of

Ty Coch Care Home

from L S (Daughter-in-law of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Anna and the team at Ty Coch have provided excellent care to my mother-in-law since she moved to the home following a long hospital stay.


They have catered to Nancy's needs going the extra mile in ensuring that she is well looked after and cared for.


They are excellent in providing updates to

us and letting my husband and I know if there is anything that Nancy requires.


They are very proactive in supporting Nancy, whether it be in a mental or physical capacity and this is communicated through the care plans that are agreed.


Ty Coch arrange a variety of activities for their residents and for those less mobile they ensure that they have opportunities to participate.


I would highly recommend Ty Coch for anyone looking for a nursing home for their loved ones.

Reply from Anna Cooper, General Manager at Ty Coch Care HomeThank you so much for your kind and thoughtful review. It really means a great deal to us all here, at Ty Coch
We are delighted to hear that your mother in law has settled well and that you fell confident in the care and support she is receiving. Providing personalised care, keeping families well informed and ensuring residents feel valued and supported in all aspects of their wellbeing are at the heart of what we do.
Your lovely comments about the team going the extra mile and supporting Nancy both physically and emotionally will be shared with the team. I know they will really appreciate your kind words.
Thank you again for your recommendation and for placing trust in us.
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Review of

Ty Coch Care Home

from Neil S (Son of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience is nothing but positive. All the staff are helpful and caring and I cannot speak highly enough of them . The home is always clean and tidy and well maintained. We are kept well informed of how my mother is doing and if there are any issues regarding her health and care. Should any issues
do occur the staff don't hesitate to contact me which is very much appreciated.
Reply from Anna Cooper, General Manager at Ty Coch Care HomeDear Neil
Thank you so much for taking the time to share your kind and positive feedback. It truly means a great deal to the whole team here at Ty Coch.
We are delighted to hear that you feel well informed and reassured about your mothers care. Providing a clean, safe and supportive environment, alongside open and honest communication with families is something we are very passionate about.
Your comments will be shared with the team, as they will be incredibly proud to know their hard work and dedication are recognised and appreciated.
Thank you once again for your support and trust in us.
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Review of

Ty Coch Care Home

from Emily A (Daughter of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Mum was with this home for just over one year. Was rarely ever hoisted out of bed to wheelchair unless family requested even though she liked to get up and into her chair for the day. Wasn't provided a shower chair for several months despite requests from family. Mum ended up in hospital in Nov 2025
due to neglect from the nursing home. Never followed up with me despite an official complaint being lodged with the manager, have now had to seek legal action. Wouldn't ever recommend! Horrible place with awful management. Luckily mum is in a new place and the care standards are night and day, despicable what Ty Coch has put us through as a family.
Reply from Anna Cooper, General Manager at Ty Coch Care HomeWe take all feedback and complaints very seriously, While we are sorry that you feel your mother's care fell short of your expectations, I must clarify that although an initial concern was communicated via telephone in November 2025, no formal complaint was ever lodged. At Ty Coch, we treat any concerns raised with utmost seriousness and adhere strictly to our safeguarding procedures. We regret that you feel the outcome of the closure of our safeguarding referral was not upheld and wasnot the desired outcome that you expected.

We are glad to know that your mother is now in an environment where you believe her needs are being better addressed, and we wish her ongoing comfort and well-being.

Should you wish to discuss this matter further, I am available or senior management, escalated to the RI and to CEO level.
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Review of

Ty Coch Care Home

from O M (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is a resident at Ty Coch. Her level of care is generally good, with some carers being excellent. Generally, the carers are very kind and competent. The food is generally of a very good standard with a good variety. The evening meal variety is much better; for a while, there was mainly soup/sandwiches.
The entertainment staff were excellent and do a wonderful job!! The home is kept very clean, and the laundry is excellent. The home could do with some cosmetic improvement as some areas are quite tired.
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Review of

Ty Coch Care Home

from P J (Brother of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been at Ty Coch for over two years and has settled in well, the care that she now receives is very good. Her room is kept tidy and spotless at all times and the staff are very kind and caring in everything they do for the residents. The food they provide is very good, and the residents
clothing is always freshly laundered. The entertainment that the home provides for its residents is excellent and I cannot thank and praise the activity team enough for everything that they do in keeping the residents fully entertained at all times, something that I've witnessed first hand with my sister, whenever she is participating with the activity team she is a totally different person, they seem to bring out the best in the residents. They have had a truly positive impact in what they do for others in entertaining the residents of Ty Coch care home. I found the activity team to be compassionate, caring and dedicated in what they do, they are an absolute credit to their profession and a great asset to your organisation, and as a family we cannot thank them enough. Keep up the great work that you do.
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Review of

Ty Coch Care Home

from Kim W (Daughter of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The only reason I marked poor for the room is its a struggle for myself and staff to assist in the toilet, there fine for someone who can walk but no room for a stedy, and its not fair for anyone to be charged extra because of this reason rooms should suit the person's needs. This is my only issue.
Staff and management are all amazing can't fault them.
Reply from Anna Cooper, General Manager at Ty Coch Care HomeGood Afternoon
Thank you very much for taking the time to leave such a wonderful review. Our team works incredibly hard to create a safe, welcoming and homely environment for each of our residents, and it means a great deal to us to know that this is reflected in your experience.
Best wishes
Anna Cooper
General Manager
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Review of

Ty Coch Care Home

from Robert E (Son of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have my mother, her sister and her sisters husband all at this wonderful care home. The staff are so very caring. The entertainments and activities provided are absolutely brilliant and stimulating Taking residents out for the day really helps. The food is excellent with plenty of variety to suit
their needs , and more. Their social media page keeps my family who live abroad and myself up-to-date with everything that's happening.
When my time comes, I know where I'm going. I can't praise this home enough.
Reply from Karen Payne, Business and Operations Support Administrator at Ty Coch Care HomeThank you so much for your lovely review of Ty Coch, I will pass your lovely comments onto all staff looking after your loved ones.
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Review of

Ty Coch Care Home

from David B (Son of Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Ty Coach since December 2023. Very happy with the way she is looked after. All staff and carers are friendly and caring. Entertainment and crafts excellent although my mum can't always participate in them.
Reply from Karen Payne, Business and Operations Support Administrator at Ty Coch Care HomeThank you so much for your positive reply, I will pass on your comments to all staff looking after your mum.
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Review of

Ty Coch Care Home

from Anna B (Daughter of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care has improved a lot since the last inspection report. The staff now have had more training. The manager has left and a new manager is in place. She is much better at managing the home than the other one who never left her office or rarely left her office.
Reply from Karen Payne, Business and Operations Support Administrator at Ty Coch Care HomeThank you for your review. We are striving to engage our staff with more in-depth training to cover the different needs of our residents.
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Review of

Ty Coch Care Home

from Dwynwen R (Sister of Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been at Ty Coch Nursing Home for the last year. His care has been good, they are always quick to spot any medical issues. He is kept clean and the staff try yo support his needs. The food and snacks provided look tasty and support is now given to him. Staff are friendly and always try
to engage with my brother.
Reply from Karen Payne, Business and Operations Support Administrator at Ty Coch Care HomeThank you so much for your review, I will pass your lovely comments onto the staff looking after your brother.
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Review of

Ty Coch Care Home

from C D (Daughter of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care Mum receives from nurses and carers is good, the nurses caring for Mum at the moment are excellent. The new chef is fabulous and the food is prepared and cooked to a high standard. The first 4 weekly menus have been sent via email and returned. And inform me of any changes.
Reply from Karen Payne, Business and Operations Support Administrator at Ty Coch Care HomeThank you so much for your review of Ty Coch Nursing Home, we are pleased that you like the changes we have made to our menu.
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Review of

Ty Coch Care Home

from M W (Friend of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am a friend of one of the residents whom I visit regularly. She finds the rapid turnover of staff in her part of the home irksome in the sense that she has to repeatedly describe her preferences to the new people whose induction into basic procedures does not seem thorough. Menus in advance and food
choices are poorly organised. Quite often food is late or cups of tea are forgotten. My friend is articulate and can communicate on their shortfalls but many in the home could not.
Reply from Karen Payne, Business and Operations Support Administrator at Ty Coch Care HomeThank you for your review of Ty Coch Nursing Home, we will look into your comments, please let us know if you have any further comments.
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Review of

Ty Coch Care Home

from Kate G (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been fortunate enough to have been accepted for regular respite care in Ty Coch Nursing Home. Each time I apply I keep my fingers crossed that her bid for respite will be accepted from themselves.
Mum is very well cared for during these times of respite. I have had no concerns at all. The
environment, staff and standard of care are exceptional. The staff are approachable and keen to help. The activity team are outstanding. There is always something planned to stimulate or entertain the residents. I am extremely happy with Ty Coch and their care of my mum.
Reply from Karen Payne, Business and Operations Support Administrator at Ty Coch Care HomeThank you for your lovely comments on respite care of your mum. It is always a pleasure to care for Mum. When Mum requires respite we try are best to accommodate the dates required. Look forward to caring for Mum in the future.
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Review of

Ty Coch Care Home

from Alice J (Daughter of Resident) published on 2 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Ty Coch has been kind in itself in helping my mum settle into this last stage of her life. It is warm and clean, and the staff are friendly.
The main issue that stops it from getting my 5th star is that there is no WiFi for inmates. This is affecting my mum's well-being as she is a 21st-century Gran
and relies on email, WhatsApp and the internet in general in order to stay connected with her friends and family all over the world.
Please could you make it a priority to install fit-for-purpose WiFi for our family members?
Thank you.
Reply from Karen Payne, Business and Operations Support Administrator at Ty Coch Care HomeThank you for your review of Ty Coch. We are sorry to hear that you are having problems with the WiFi; we have endured problems with the signal around the home. Our IT department is always looking at improving the service.
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Review of

Ty Coch Care Home

from Rosalind O (Husband of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my husband is receiving. The staff are very caring and considerate and are always approachable. All my questions to the nursing staff are answered promptly and any requests have been dealt with to the highest standard. My husband is very happy at the home which, in turn,
helps me deal with being apart and the challenges that come with the situation.
Reply from Karen Payne, Business and Operations Support Administrator at Ty Coch Care HomeThank you for your lovely review of Ty Coch Nursing Home, we strive to offer a high standard of care. I will pass on your lovely comments to all staff involved in the caring of your husband.
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Review of

Ty Coch Care Home

from Robert F (Son of Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for 6 months and we have been very impressed with the care she has received. The staff are very kind and caring.
Reply from Karen Payne, Business and Operations Support Administrator at Ty Coch Care HomeThank you for your lovely review, I will pass on your comments to all staff looking after Mum.
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Review of

Ty Coch Care Home

from Kathryn L (Daughter of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A massive Thank you to Ty Coch Nursing Home for giving my father a high standard of care. My father was placed in the nursing home for end-of-life care after being discharged from a hospice. Ty Coch provided my father with a supportive bed which made a huge difference in making him feel more comfortable.
The food was made fresh and the staff went to great lengths to make sure it was the correct consistency for my father to be able to swallow. The home was very clean and tidy. Carers, catering staff, linen staff, reception team, management, everyone was so kind, caring and welcoming. In my father's final hours not only did they do a wonderful job caring for my father but the support and care they gave to the family will never be forgotten. We really appreciate your kindness. Thank you.
Reply from Karen Payne, Business and Operations Support Administrator at Ty Coch Care HomeThank you for your wonderful review of Ty Coch Nursing Home, it was a pleasure to look after your dad, and yourselves as a family. I will pass on your lovely words to all staff at Ty Coch Nursing Home.
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Review of

Ty Coch Care Home

from Helena` M (Daughter of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was an upheaval for myself and my family to move Mum in, but the home staff have been so attentive and encouraging to Mum. We are, as a family, extremely grateful for the care provided.
Reply from Karen Payne, Business and Operations Support Administrator at Ty Coch Care HomeThank you for your lovely comments, I will pass your comments on to all staff caring for Mum.
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Awards / Recognitions (0)

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