Amaya Care Homes in Bridgend | 1 Care Home

Review of
Bryn Celyn
from S P (Wife of Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

First visit to the home was good. The staff were excellent. Settled after a few days. Dissapointed that there wasn't a shower in the bathroom. Because of his sight and learning, he had his meals in the room, where as he is better to a table.

Reply from Sadie Hunt, General Manager at Bryn CelynThank you for taking the time to provide feedback.

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Review of
Bryn Celyn
from Kay R (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

The staff, management & facility that is Bryn Celyn are Excellent in the nursing care & support that they provide my father. They are gentle, caring and truely professional in the nursing care they provide my father and all other residents that live there. I visit often. They provide dignity, sensitivity

in all aspects. Everyone is treated equaly and so much is provided. Bryn Celyn was one of twelve nursing homes I visited when looking for a residence that could undertake his needs. Bryn Celyn was and is by far the best in South Wales.
Thank you Bryn Celyn.

Reply from Sadie Hunt, General Manager at Bryn CelynThank you for your lovely feedback. I will ensure that I share this with the team.

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Review of
Bryn Celyn
from Michelle P (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

My Dad John came to Bryn Celyn in August for three weeks respite.The only way I could describe the home is it's like a hotel.The staff members were absolutely fantastic with him and he loved his stay.My Dad lives with me permanently and this was his first time away from us in 14 months.Dad will definitely

be returning for a break and is already looking forward to it.I would also like to praise Alison the care home manager who put my mind at ease and made the whole process so smooth.Every time I phoned I was constantly reassured that Dad was fine.His room was beautiful and cosy and every where was spotless.The Carers are constantly checking to see that the residents are ok and you could see that they definitely cared.Thank you again to the team at Bryn Celynxx

Reply from Sadie Hunt, General Manager at Bryn CelynThank you so much for your lovely review. We cannot wait for his return to Bryn Celyn.

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Review of
Bryn Celyn
from B R (Son-in-law of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

Pleased with the overall standard of care provided for my mother at Bryn Celyn.
The room provided is clean and comfortable and was refurbished prior to her moving into the home.
The communal areas are also well maintained and kept to a high standard of cleanliness.
The food provided is high quality

with a good choice and variety of menu options.
The staff show a very caring attitude to the residents and the whole team put a lot of effort into providing entertainment and activities to keep the residents occupied during the day.
The cost of the additional fees is a concern , however the management are always willing to discuss this and any other concerns arising .

Reply from Sadie Hunt, General Manager at Bryn CelynThank you so much for your lovely feedback. I will share this with the team.

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Review of
Bryn Celyn
from Teresa H (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card • Report

Overall Experience

Mam has been in Bryn Celyn for 7 years. It has always been great here. Sometimes there is not enough staff but they all do their best.

Reply from Lesley Mason, Group Operations Manager at Bryn CelynMany thanks for leaving your kind review, this has been shared with the team who always appreciate positive feedback.

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Review of
Bryn Celyn
from Nigel S (Respite Resident) published on 28 May 2025 Submitted via Website • Report

Overall Experience

Medicines rarely on time. Morning meds sometimes late morning, for example.
Staff were very good once they arrived, but compared to last year the home didn't seem as well managed.
Food was excellent, except for overcooked mushy vegetables.

Reply from Sadie Hunt, General Manager at Bryn CelynMany thanks for leaving your review, we have taken note of your recommendations and as a home, will continue to offer training and support to the team to ensure all residents' needs are person-centred.

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Review of
Bryn Celyn
from P H (Son of Resident) published on 28 May 2025 Submitted via Postal Card • Report

Overall Experience

All the staff are very helpful and friendly and take good care of my father.

Reply from Lesley Mason, Group Operations Manager at Bryn CelynThank you for your kind review, we will share this with the team.

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Review of
Bryn Celyn
from R H (Son of Resident) published on 1 April 2025 Submitted via Postal Card • Report

Overall Experience

The care home makes family members extremely welcome. You know that maintaining residents' dignity and showing respect are high priorities. The managers and staff are very approachable. A good variety of food on offer and available at frequent intervals during the day

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Review of
Bryn Celyn
from D D (Daughter of Resident) published on 24 February 2025 Submitted via Postal Card • Report

Overall Experience

As an emergency respite for my Father, it was a wonderful home. The care and attention which was given was amazing. We can't thank everyone enough! I remember the nurse on duty the day we arrived, him asking my dad, "What can we do for you?" Dad replied - "A bath or a shower please?" the nurse replied,

"Of course, we can do that for you". I knew then, my dad would be cared for with compassion. They did not fail! Maintenance team - Kind and helpful. Entertainment team - welcoming fun and activities most days, wonderful! Christmas, festive activities were fantastic! Everyone welcome. Food always looked nice and nutritious. Receptionist/Management team - welcoming, approachable and very helpful. Although my father was only at Bryn Celyn for a short while, his well-being and care was wonderful. We can thank you, all the staff, enough. Best wishes to all the staff for 2025!

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Review of
Bryn Celyn
from Howard D (Son of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

My father has been at Bryn Celyn, Maesteg for a few months now. Every time I've visited, the staff greet you with a smile and are very approachable. I cannot stress enough how much of a pleasure it is to visit the home.
My father is very well cared for, always clean and well looked after and also his

room is very neat and tidy. The food is excellent. There is a great selection of entertainment (especially with Christmas).
Thanks very much for your kindness and compassion all, especially working in what could be a stressful job.

Reply from lesley mason, Group Operations Manager at Bryn CelynMany thanks for leaving your kind review, this has been shared with the team who always appreciate positive feedback.

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Review of
Bryn Celyn
from Winifred A (Resident) published on 31 January 2025 Submitted via Postal Card • Report

Overall Experience

I am the service user and have been at Bryn Celyn since August 2024. I was welcomed and settled into my room by the staff.
My room was prepared and decorated and I was allowed to make the room comfortable using personal items from my home.
Friends and family are welcome to visit at all reasonable

times.
The charges to the home are high but I seem to get value for the fee paid.

Reply from Lesley Mason, Group Operations Manager at Bryn CelynMany thanks for leaving your kind review, this has been shared with the team who always appreciate positive feedback.

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Review of
Bryn Celyn
from Sian K (Daughter-in-law of Resident) published on 27 January 2025 Submitted via Website • Report

Overall Experience

Keep us well informed regarding any problems with Mother-in-law. She seems very happy and well cared for. The carers are always extremely patient with her. Plenty of activities to keep her entertained. The home arranges hospital visits regarding ambulance and chaperones when required. Our experience

of the home is very good.

Reply from Lesley Mason, Group Operations Manager at Bryn CelynMany thanks for leaving your kind review, this has been shared with the team who always appreciate positive feedback.

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Review of
Bryn Celyn
from K L (Daughter-in-law of Resident) published on 27 January 2025 Submitted via Website • Report

Overall Experience

The home offers a warm, friendly environment, the upkeep of the home is maintained to a very high standard, inside and out.
The overall well-being of care and support needs are met. Consideration is given to individual preferences.
Many staff follow the person-centred plans, although do not always

keep up with changes. Some training is required of the use of supporting an individual to insert hearring aids along with ensuring the aid is fully operational.
We, as a family, feel that the home meets the individual needs and would like to thank everyone for the kindness and support they offer.

Reply from Lesley Mason, Group Operations Manager at Bryn CelynMany thanks for leaving your kind review, this has been shared with the team who always appreciate positive feedback. We have taken note of your recommendations and as a home, will continue to offer training and support to the team to ensure all residents' needs are person-centred.

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Review of
Bryn Celyn
from Julie D (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report

Overall Experience

My mother was very happy there and was looked after until the day she died, the best decision I made was for her to go there, recommend to anyone. The staff are very caring and helpful, upstairs and down, food is lovely and catered for her needs for diabetes.

Reply from Lesley Mason, Group Operations Manager at Bryn CelynMany thanks for leaving your kind review, this has been shared with the team who always appreciate positive feedback. Mum was loved by all at Bryn Celyn and will be sorely missed.

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Review of
Bryn Celyn
from J L (Son of Resident) published on 21 January 2025 Submitted via Website • Report

Overall Experience

My mother appears to be well cared for. There were lots of activities at the home before Christmas. As a family, we feel that we are included and kept up to date in all aspects of her care. My mother enjoys visiting the hairdresser, also enjoys the coffee mornings. The staff appear to interact well

with the residents.

Reply from Lesley Mason, Group Operations Manager at Bryn CelynMany thanks for leaving your kind review, this has been shared with the team who always appreciate positive feedback.

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Care / Support
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Treated with Dignity
Food & Drink
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Activities
Management
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Review of
Bryn Celyn
from P R (Son of Resident) published on 21 January 2025 Submitted via Website • Report

Overall Experience

Staff are great and the care given to my father is excellent. Facilities at the home are very good. My father is enjoying his time there and has an excellent rapport with the staff. The cleanliness of the home is very good.