Bryn Celyn, Maesteg, Bridgend
Bryn Celyn, Maesteg, Bridgend
Bryn Celyn, Maesteg, Bridgend

Bryn Celyn is a popular, purpose-built care home in Maesteg owned by leading care provider Hallmark Care Homes.

The home is tastefully decorated to create a warm and homely environment for the residents, while the compassionate care team provide the highest standard of relationship-centred care.

Outside, the home has a beautiful interactive garden which is designed to encourage residents to continue to live and active and independent lifestyle. The 'Good Life' garden features an outdoor cooking station, vegetable patch, green house, and even the home's very own pet chickens.

Group: Hallmark Care Homes

Person in charge: Mary Richard (General Manager)

Local Authority / Social Services: Bridgend County Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: No Smokers. Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 56

Rooms with ensuite WC: 56

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Bryn Celyn: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Bed Vacancies

posted 19 Sep 2017

Please contact the home for current vacancies

Reviews

8.2 Bryn Celyn has a Review Score of 8.2 (8.207)

The Review Score of 8.2 (maximum of 10) for Bryn Celyn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Bryn Celyn in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.778 for Bryn Celyn is calculated as follows: ( (60 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 72 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.429 Points relating to the number of positive Reviews for Bryn Celyn is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 2 Reviews ÷ 11.2 Target = 0.179

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bryn Celyn?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bryn Celyn

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Grandson of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mum arrived at Bryn Celyn in a dreadful state both physically and mentally after a bad experience in another terrible home. Your staff immediately calmed and soothed her and she spent the rest of her respite care with yourselves being looked after to the highest standards.
My dad also came for three weeks to convalesce and the care he was given was second to none. We believe he would not have recovered from surgery so quickly if he hadn't gone to Bryn Celyn knowing they were both there together was a huge weight off my mind as I live 200 miles away.

How likely would you be to recommend Bryn Celyn? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My time here has been so very caring and kind. I cannot speak too highly of everything that has occurred to me since arriving last Dec. I have been relieved of all my worries and business affairs and am so grateful. Have been overwhelmed by everything we receive a very good home to come to.

How likely would you be to recommend Bryn Celyn? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nice and friendly staff, always happy to help and they take good care of my nan.

How likely would you be to recommend Bryn Celyn? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the staff to my mam very friendly and helpful, and appreciate all that they do for her.

How likely would you be to recommend Bryn Celyn? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Food poor standard.

How likely would you be to recommend Bryn Celyn? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I spent several weeks, looking at different homes for my mum. That's difficult enough when you realise that you are no longer able to give your parent the care she needs. This home ticks all of the boxes - I looked and thought, would I be happy here, the answer is yes.

The staff have a lot of compassion and empathy for the residents, it's odour free, very clean, the food is excellent as I have spent a few afternoons having lunch with my mum. As for the new manageress - what a lovely lady, and very approachable. I can't commend her enough. She has gained my respect, well suited to her position, with her warm, welcoming smile, she takes the time to listen to you, and that is very important. My mother is safe, happy and that is very important to me and all the other relatives.

How likely would you be to recommend Bryn Celyn? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Bryn Celyn

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Awards / Recognitions

April 2017

February 2016

Top 20 Care Homes Wales 2014

Recipient: Bryn Celyn

Date: Saturday 01 Feb 2014

more details

November 2013

Care Leadership Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

Care Personality Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

October 2013

Residential Care Practitioner

Recipient: Bryn Celyn

Date: Friday 25 Oct 2013

more details

Outstanding Service

Recipient: Bryn Celyn

Date: Friday 25 Oct 2013

more details

March 2013

Nursing Home Operator of the Year

Recipient: Hallmark Care Homes

Date: Wednesday 27 Mar 2013

more details

Job Vacancies

Staff Profiles

Mary

Mary Richard

Job Title: General Manager

Joined: 2014

Description:

I’m the General Manager at Bryn Celyn where I oversee the day to day running of the home. I qualified as a nurse back in 1996 and have worked in the health industry for 18 years. I have an MSc in Healthcare Management and have held managerial roles since 2007. We are proud to be leading the way for care and have a passionate team that put our residents’ happiness at the heart of everything we do.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bryn Celyn