Capel Grange

Capel Crescent, Pillgwenlly, Newport NP20 2FG
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8.9 52 Reviews
  • Capel Grange, Newport
Capel Grange is Amaya Care's second purpose-built community nursing home in Newport. Capel Grange provides high-quality person-centred care. Situated next to one of their Extra Care Schemes, this home provides nursing care for 72 people with a variety of care and physical needs including dementia and end of life care.

All of the bedrooms are spacious and en-suite designed around the people who live in the home. There are five separate communities each with their own lounge and dining areas. On the ground floor, there is a lounge and dining area leading to a conservatory and access to the enclosed landscaped garden.

Each area has complementary tea and coffee making facilities and they encourage friends and family to enjoy refreshments together just as if it were happening in a person’s own home. BBQs and picnics are held in the garden which is secluded, safe and pleasant to sit in. There is a hair salon and a room for films or watching special sporting or social occasions.

Registered with the Care and Social Services Inspectorate for Wales (CIW), Capel Grange provides the highest standards of accommodation and person-centred care, with highly experienced Registered Nurses and Care Assistants providing 24-hour support. The whole building exceeds CSSIW requirements with bigger bedrooms, wider corridors, spacious lounges and a high staff to residents ratio.

Owned and operated by Amaya Care Homes (Capel) Limited, the team at Capel Grange recognises that every resident is different, so each person has a unique care plan designed just for them, encompassing both care requirements and personal preference.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1284
  • Self-Funded Nursing Dementia Care: from £1391

Please contact us to discuss our fees.

These prices are only a guideline, please contact Capel Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group/Owner

Person in charge

  • Lesley Mason (Interim Home Manager)

Local Authority / Social Services

Admission Criteria

  • Health board, Social Services, family/relatives. Approximately 50% admissions are CHC, and 25% equally for S/S and self funding.
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (72)

Visiting

  • The home is open 24 hours a day/ 7 days a week, it is a secured establishment with a fob access. No restrictions for visitation at the moment. Visiting individual should log in and out into the sign in app, to capture the individuals who are in the building.

Parking

  • Capel Grange has a shared car park with Capel Court Extra Care scheme. Across the car park there are approximately 45 parking spaces available to be used. Please do not park in the yellow boxes as these are used for deliveries and emergency vehicles. There is no allocated parking at Capel Grange, all spaces are available to be used. The car park is flat, well lit and covered by Closed Circuit Television (CCTV) the car park is regularly cleaned and maintained. Please note that there is on road parking available on Capel Crescent if the car park is full.

Capel Grange Reviews (52)

8.9

Capel Grange has a Review Score of 8.9 (8.902) out of 10, based on 15 reviews in the last 2 years.
Over all time Capel Grange has 52 reviews.

Overall Experience
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Reviewer Connection to Capel Grange
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Total of 52, showing 41-52
Review from Steve P (Son of Resident) published on 14 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum became a resident of Capel Grange during lockdown in October 2020 after her previous home had to close. We had been very happy at that previous home and it was therefore with some trepidation that we moved her to Capel Grange in October. As a family we are delighted that Capel Grange, in particular
the staff, have exceeded our expectations in all regards, despite the obvious difficulties presented by a move during lockdown. Mum has settled in very well, despite the fact that we have been unable to have any physical contact with her until very recently, and it is clear Mum is very comfortable with all staff and they all have great respect for her. All aspects of the home from her room, the communal facilities through to the staff all deserve 5 stars for their caring and thoughtful dealings with a new family who have not had the opportunity to be close to their most loved Mum. Couldn’t recommend Capel Grange more highly.
Reply from Edgar Bautista, Home Manager at Capel Grange

Thanks so much for the kind words. I am pleased to know that your mum is fully settled and comfortable, and the care provided by our staff exceeded your expectations. Your review means a lot to us and lets us know that we are on the right track.

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Review from Anne J (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I felt very confident that my father would be well cared for in Capel Grange having read reviews and the CIW report. The staff were helpful, friendly and very professional. They kept in contact with me about my father's health and also if he needed anything.
Having worked for over 30 years in the care
sector, I feel I am able to comment on the standards of care and ethos of the nursing home. I felt able to entrust my father to the care of their dedicated team of staff.
Sadly my father passed away and is now at peace.
Reply from Edgar Bautista, Home Manager at Capel Grange

Thank you very much for your kind words. We really appreciate you taking the time out and sharing your experience with us.

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Review from Caroline (Daughter of Resident) published on 25 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was extremely happy and content at Capel Grange. The care she received was phenomenal, the dedication of the carers and activity co-ordinators outstanding. My sister and I had peace of mind that Mum was receiving the best care we could possibly hope for. The carers excel in dignity and personal
health for each resident. The food was varied and plentiful. Mum passed away peacefully in the place she called home. I have no hesitation to recommend Capel Grange to future sons/daughters for a safe home for loved ones.
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Review from Gaynor L (Daughter of Resident) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel safe and I know my father feels safe. The carers are loyal and have been at the home a long time, which says a lot. Not lots of new people. They are like Dad's extended family, very caring and considerate. The food is very good and very clean. Lots of activities. Lovely rooms. I can't fault the
place at all.
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Review from Dawn B (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In my opinion, Capel Grange provides very good care in a warm friendly atmosphere. The home is always clean but ensuite bathrooms do get a bit smelly.
Residents of all abilities are encouraged to become involved in a wide range of activities and to be as active as their situation allows. My mother
loves the various activities. The staff are all very good kind and understanding.
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Review from Julie C (Daughter of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care.
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Review from Steve O (Son of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother was in the home for a short period, her fear of being in a care home soon vanished. Mum and the family found the home to be excellent in all aspects. The care staff were particularly brilliant and they looked after Mum with love, care and compassion.
The standards of the facilities
and food were the best we could have imagined.
Well done and God bless you all.
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Review from M G (Wife of Resident) published on 18 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They seem to be very attentive. There are two problems, my husband sometimes does not have a bath. When the patient officer came she said he must have two a week at least. It has only been since then that he has had a bath once or twice not every week as promised. He does have a shower sat in the chair
under it but he can't wash most important parts. The carers do not attend to him when he wants the toilet as they have to see to others and it appears they are always too busy.
Reply from Abigail Katsande, Nursing Home Manager at Capel Grange

Thank you for taking the time to share your feedback with us. Providing high quality care is so important to us and we are keen solve any of your concerns. We have discussed your husband’s bathing preferences with him and have altered his care plan according to his wishes. We are keen to review these arrangements with both you and your husband to ensure that you are both happy.


Our staffing ratios are the highest in the area with 4 carers and 1 nurse for every 15 people. We aim to get to everyone as soon as and as quickly as we can. Following our discussion with you we now understand that the delay in attending to your husband was a one off incident and you are happy with the arrangements we have in place.

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Review from G W (Husband of Resident) published on 18 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service is efficient and caring, and the staff are very pleasant. The establishment is clean and modern.
Reply from Abigail Katsande, Nursing Home Manager at Capel Grange

Thank you for your positive review. We value feedback from our residents and their families as it helps us to continuously improve our service. We will share your comments with the team.

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Review from C R (Wife of Resident) published on 18 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband has been a residents of Capel Grange he has received excellent care form the nurses and carers, also the staff on all levels. It was a difficult decision for us the family, to have to put my husband into a nursing home. So when I leave him each day, after visiting, I know he's being
looked after properly. It's like a home from home, like I tell them one big family!!I thank them for their continued care! Always!
Reply from Abigail Katsande, Nursing Home Manager at Capel Grange

Thank you so much for taking the time to post your review. We fully understand that moving to a nursing home is a big decision. We work closely with our residents and their families to provide person centred care and support in a safe, relaxed and homely environment which is sensitive to the ever-changing nature of the people we care for. We really value your feedback and we will share your comments with our team.

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Review from Angela S (Daughter of Resident) published on 18 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Capel Grange for 17 months. During this time she has moved from a general nursing unit to an EMI unit. On each unit my Mother has always been treated with the dignity and respect she so rightly deserves. I and members of my family are always treated with respect and
if ever I have had any issue then it is promptly sorted. It is reassuring that Mum is being well cared for as it can be upsetting to see her with the Alzheimer's disease she has.
Reply from Abigail Katsande, Nursing Home Manager at Capel Grange

Thank you so much for your review. Ensuring the wellbeing, dignity and choice of our residents is at the heart of everything we do at Capel Grange. We value your feedback and we will share it with the team.

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Review from Alison H (Daughter of Resident) published on 18 February 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother and father were resident at Capel Grange since 2010. My father passed away in their care in 2011 but my mother still resides at the nursing home. My parents had previously been resident at another establishment where I was very unhappy with their care. This home has since closed.
Capel Grange
is in my opinion one of the best nursing homes in Wales. It is clean, well designed accommodation with open light spaces. The rooms are spacious and airy all with ensuite facilities. The staff are well managed, professional and effective. The units operate with same staff teams who work on a rota basis. Food is good and plentiful. Activities co-ordinators provide activities 5 days a week.
If you are reading this with the unhappy task of finding nursing accommodation for a loved one, I recommend Capel Grange without reservation. The staff are happy to show you around if you visit.
Reply from Abigail Katsande, Nursing Home Manager at Capel Grange

Thank you so much for taking the time to review Capel Grange. We value your feedback and will share it with the team.

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Current Review Score: 8.9 (8.902)

Overview of Review Score

The Review Score of 8.9 (8.902) out of 10 for Capel Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.208 for Capel Grange is calculated as follows: ( (117 Excellents x 5) + (24 Goods x 4) + (12 Satisfactorys x 3) + (7 Poors x 2) + (18 Very Poors x 1) ) ÷ 178 Ratings = 4.208
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.694 Points relating to the number of positive Reviews for Capel Grange is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 10 Positive Reviews ÷ 14.4 = 0.694
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

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