Hospitality Manager

Job summary

Hospitality Manager – 1 Year Fixed-Term Contract (FTC)

Full time: 37 hours per week

Contract:1year FTC

Salary: £42,367 

Location: Mantles Court, 115 London Road, Biggleswade, SG18 8EF

Quantum Care is a not-for-profit organisation providing high-quality care services to over 2,000 older people across Hertfordshire, Bedfordshire and Essex. Our focus is on delivering person-centred care that promotes dignity, independence, and a fulfilling daily life for our residents.

An exciting opportunity has arisen for a Hospitality Manager to join our team on a 1-year fixed-term contract at our luxury care home in the heart of Biggleswade. In this role, you will work collaboratively with colleagues to ensure the highest standards across all hospitality services within the Home.

You will be responsible for delivering a high-quality, person-centred hospitality experience that aligns with Quantum Care’s vision and values, ensuring residents feel comfortable, supported and valued in their environment.

Key Responsibilities

• Team Management: Overseeing housekeeping, catering, activities, front of house (reception team) and maintenance staff. This includes
  • Rotas
  • Training and development
  • Supervision/performance management
  • Event planning and execution
  • Documentations
• Quality Standards: Maintaining high cleaning standard, ensuring quality dining experiences, activities, safety and room upkeep meet luxury and company brand standards while maintaining CQC (Care Quality Commission) compliance.
• Resident Experience: Acting as the primary liaison for residents and their families to ensure preferences are accommodated.
• Budget & Administration: Managing departmental budgets, stock take & inventory
• Auditing: Ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all. Complete periodic audits, provide feedbacks, recommendations, and timelines for improvements
• Meeting: Hold regular briefings and communication meetings with the team
• Standard: Ensuring that dining rooms are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and care team to achieve this.

About You

• NVQ Level 4 (or equivalent) in Hospitality Management
• NVQ Level 4 in Health & Social Care (desirable)
• Minimum of 3 years’ experience in a similar role within a care, residential, hotel or hospitality environment
• Experience managing teams, including training and setting service standards
• Strong organisational, leadership and communication skills and conflict resolution skills
• A proactive, hands-on approach with a passion for high-quality service delivery

What We Offer

• Competitive salary
• Career development opportunities and recognition of achievements
• Comprehensive in-house training from day one
• Free Employee Assistance Programme (24/7 support for work/life balance)
• Company pension scheme (after 1 year’s service)
• Free DBS check
• Access to retail discounts and offers

Terms and Conditions apply to all benefits

This is a great opportunity to join a well-established, values driven company that offers varied and rewarding work and opportunities for career progression. We welcome applications from a very diverse range of people who have the right to work in the UK. We are not able to offer sponsorship to candidates at this time.

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