Deputy Manager

Job summary

Interview Process 

The recruit process will consist of the following stages: 

Stage One: Informal initial discussion with Group Care and General Administration

Stage Two: Formal interview on-site with the Director of Operations and Compliance and the Home Manager 

Benefits 

Discretionary annual bonus 

5.6 weeks (39.2 days) annual leave 

Stable supportive leadership structure 

Ongoing investment into the home and facilities 

Clear learning and development opportunities within the organisation

Progression towards Level 5 Diploma in Leadership for Health and Social Care qualification

On-site Parking

Company events 

Job Overview 

To support the Registered Manager in the safe, effective, and person-centred day-to-day running of a 45 bedresidential care home, specialising in dementia care. The Deputy Manager helps ensure high standards of care, regulatory compliance, staff leadership, and resident wellbeing, and acts in the Manager’s absence when required. 

The role may require flexible working (inc. weekends, evenings, or on-call duties depending on the needs of the service). 

The post holder is expected to work in accordance with the homes policies and procedures and undertake regular training to maintain competence and compliance.

The Deputy Manager will report to the Director of Operations and Compliance and the Home manager. 

Roles and Responsibilities

• Support the Home Manager in the overall leadership, organisation, and smooth operation of the care home, and take responsibility for the running of the home in their absence. 

• Supervise, support, and motivate care staff to deliver high standards of care in line with policies, procedures, and best practice.

• Provide day-to-day management, guidance, and oversight of the senior care team, ensuring effective delegation, accountability, communication, and consistent leadership across each shift.

• Support recruitment in the absence of the Director of Operations & Compliance or the Registered Manager, induction, completion of staff supervisions, appraisals, and the ongoing development of staff.

• Monitor staff performance and, where required, addressing poor practice appropriately and encouraging continuous improvement.

• Oversee the development, implementation, and review of person-centred care plans and risk assessments.

• Ensure residents’ physical, emotional, social, and healthcare needs are identified, met, and reviewed regularly.

• Promote safeguarding practices and respond promptly and appropriately to any concerns, incidents, or allegations.

• Conduct and complete assessments, enquiries, and pre-admission assessments, and facilitate new admissions to ensure each placement is appropriate, safe, and centred on the individual’s needs.

• Support the safe management of medicines, including storage, administration procedures, audits, and staff competency checks, where applicable.

• Maintain accurate, up-to-date records and documentation in line with legal, regulatory, and organisational requirements.

• Complete spot checks, and quality assurance activities, support compliance with relevant legislation, regulations and standards (inc. CQC standards, safeguarding, health and safety, infection prevention and control, MCA and DoLS). 

• Attend weekly operational meetings with the Director of Operations and Compliance and the Home Manager to provide accurate evidence-based data on performance, staffing, quality, incidents and service improvement.

• Adhere to key performance indicators set by the Home Manager, where required, and contribute to monitoring progress and achieving agreed operational and quality targets set by the Director of Operations and Compliance and the Home Manager. 

• Work in partnership with residents, families, healthcare professionals, and external agencies to ensure coordinated and responsive care, helping to manage complaints, concerns, accidents, incidents, and near misses in a timely, professional, and transparent way.

• Contribute to maintaining a safe, clean, welcoming, and homely environment for residents, visitors, and staff.

• Participate in on-call duties and emergency response arrangements as required by the service.

• Undertake any other reasonable duties consistent with the level and purpose of the role.

Essential skills and qualities:

• Strong leadership and team supervision skills

• Good communication and interpersonal abilities

• Sound judgement and decision-making 

• A clear understanding of person-centred care

• Knowledge of dementia care best practices 

• Knowledge of safeguarding, medication management, and risk assessment

• Ability to work calmly under pressure with good time management

• Good organisational and record-keeping skills

• A commitment to equality, dignity, and continuous improvement

Qualifications and Experience 

Essential:

• Previous experience in a senior care or team leader role within a residential/care setting

• A relevant Health and Social Care qualification (commonly Level 3)

• A working knowledge of care regulations, risk management, care planning based on individual resident needs

Desirable: 

• A willingness to work towards Level 5 Diploma in Leadership for Health and Social Care qualification

• Experience with supervisions, staff development and quality assurance processes

• Proficiency in medication administration and documentation