Hotel Services Manager

Job summary

At TLC Care our focus is quality of life. The design of the home and its entire operation are dedicated to that cause. Our approach to specialised nursing and care is, we believe, second to none, with highly-trained carers and nurses on hand 24 hours a day to provide assistance to meet the needs and wishes of each individual resident.  

Karuna Manor offers a beautiful living environment, tasteful and private en-suite rooms and a varied programme of activities that are ideal for an older community in Harrow. Communication is at the heart of providing great care and so English, Gujarati and Hindi are spoken in order to respond to the needs of the widest possible community.

Our delicious vegetarian menu and restaurant-style dining will reflect the preferences of our residents and at the same time be nutritionally balanced to assist wellbeing and recovery.

We have an outstanding opportunity for a Hotel Services Manager to lead the way in providing excellence in Hospitality to make a difference to the lives of our residents.

We are looking for a candidate who has a real passion for providing outstanding services, who is an ambassador of customer service and can manage fantastic teams who provide our residents with wellbeing/activities, catering and housekeeping and laundry services.

The candidate will share our values of Truth, Love and Compassion and work in partnership with our Support Office Leadership Team and Home Leadership Team to enhance the lives of our residents.

If you have experience in a hotel or retail environment, are dedicated to exceptional customer care and people are at the heart of your leadership approach we want to hear from you.

We offer a competitive salary matched to skills, experience and potential along with career development, succession planning and learning and development opportunities.

Apply now for an opportunity to become part of our TLC family. 

Requirements:

Previous managerial experience in a hospitality environment

Good understanding of housekeeping and general maintenance duties.

Previous knowledge of the management of a kitchen

Experience in dealing with finance, budgets and targets

Proven track record of leading, empowering and supporting a team

Good communication skills (written, verbal, non-verbal)

Strong leadership skills

Team player Highly organised

Ability to motivate staff ensuring effective teamwork.

Professional neat appearance

Satisfactory DBS check

Desired but not essential: Care for the Elderly experience Knowledge / experience of health and safety legislation Knowledge of dementia

It is also desirable to have a level of spoken Gujerati, Hindi or other south asian language.