Karuna Manor

Christchurch Avenue, Harrow HA3 5BD

Karuna Manor is a high-quality care home, designed to provide excellence in nursing care. and whatever type of care you need, the level of service will be thoughtful and bespoke to your personal requirements.

The home caters specifically for the vegetarian community, with in-house chefs preparing delicious Gujarati food.   

Good communication is at the heart of providing great care, so as well as English, Gujarati and Hindi are also spoken at the home.

In addition to the fully en-suite rooms and spacious lounges and dining areas, the home also has unrivalled facilities, including a temple, a Yagna Shala, a hair and beauty salon, a boutique shop, a Japanese water garden and an in-house cinema.

Staff welcome visitors to experience just what makes Karuna Manor the place to choose for care.

Group: T L C Care Ltd

Person in charge: Ruth Kigaa (Manager)

Local Authority / Social Services: London Borough of Harrow Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 30+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Karuna Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Karuna Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 46 Reviews over all time. This Average Rating is also the rating value for Karuna Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.765 for Karuna Manor is calculated as follows: ( (432 Excellents x 5) + (105 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 549 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Karuna Manor is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 23 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Karuna Manor has a Review Score of 9.8 (9.765) from 46 Reviews


Average Ratings

  • Excellent
    38
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Karuna Manor?

  • Extremely LIKELY
    43
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Karuna Manor

  • Son of Resident/Service User
    15
  • Daughter of Resident/Service User
    11
  • Relative of Resident/Service User
    5
  • Brother of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    3
  • more

Beat nursing home in the area as never seen any home like this. Excellent service with the unity of staff and well taken care of.

Excellent clean, hygienic and welcome is superb.

Residents feel at home, looked after and listened to.

I would give a 7* rating.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

This care home is one of the best homes I have come across. It is just like a second home. Staff make residents feel just like a big family looking after elderly people. My mum seems to be looked after very well in all respects and given attention to all her needs.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

Be nice to see smiles on carers.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.1 out of 5

Very impressed.
God bless you all for the care services and kindness.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.6 out of 5

The home is very clean and the staff are very helpful. The facilities are excellent. The food and variety is excellent.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

Since my mother was admitted to Karuna Manor two months ago, we have noticed a massive improvement in her. She has changed a lot for the better - her memory has improved, she has started reading religious books and has begun to learn the English alphabet. The staff - from reception to carers and catering staff overall, very caring.
The activities and stimulation have helped.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.8 out of 5

Very pleased with the care home.
Friendly staff and helpful carers and passionate nurses. Very good food variety.
Overall, a very good rating.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.3 out of 5

It feels like a family. Most carers are very friendly and take really good care of residents.
Food offered meets and exceeds cultural requirements. e.g veg, no eggs etc.
Care home celebrates all religious festivals in a very beautiful way.
Temple and decorations throughout makes it a warm and inviting home.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.8 out of 5

The greatest compliment I can pay this place is the fact that I am completely happy with my grandfather being a resident here. He is happy, so I am happy.

He feels, and is, a valued member of the Karuna Manor community.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

Very impressed right from having the first viewing. Everyone from the manager and all the staff are very polite, kind and helpful.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

My mum has early onset dementia but is currently not eating and drinking and talking much. The staff are quite helpful and trying to help her settle in.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.7 out of 5

So happy with the service of care provided. My Mum came here not saying or communicating much, however, she is so much aware now, to the extent of reading even!

She has not read in over five years, but within a month of being at Karuna Manor, she's so much more alert and active.

It shows she must be receiving a high standard of care and attention. All members of staff are fantastic and so caring. I can relax and not worry about Mum. She is in good hands.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

All the staff at the home are very friendly and the atmosphere is very much "homely" and the staff make the resident feel like a family. There is always something "happening" - a birthday, a baby shower, to celebrate. The activities are varied, from bhajan, yoga, cooking and so on. The Mandir is the highlight and the bhajan and kirtans are very calming and loved by our parents.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

I have seen many care homes. This one is the best of all the care homes I have seen.

The staff are excellent. They show compassion and care for the residents. She has regular activities.

My Mum is always very clean, well dressed and has improved a lot since being in this home.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.9 out of 5

Satisfied with care for my mother in all respects.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

My aunt has moved to Karuna in November 2017. She has settled well and we are very happy with the care she is receiving.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.5 out of 5

Absolutely fabulous home with the best, happy staff that you can find in any homes in this area.

The facilities and cleanliness is second to none.

Amenities and social events are organised so well for all the residents and their families.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.9 out of 5

Overall, the experience has been very good. Most staff from reception, admin to nurses are welcoming and caring, especially since the appointment of the current management staff as the situation was unstable with the transition from previous management. The staff are responsive and accommodating to most resident/family needs. There was a delay in involving NHS to assess my father-in-law after an operation to remove a stage 3 bowel tumour to help us pay for his care needs (January but nurse called in August). GP needs to be replaced as non-communicative and insensitive to needs).

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.6 out of 5

We are very happy with the care my mother receives. She is very happy here - she loves the food, the mandir and the company of other Gujarati residents.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.1 out of 5

I am very impressed to see the smiling faces of staff and admin staff willing and ready to help. The place is clean and rooms are well lit.
The temple is excellent and there is always some sort of religious reading and songs are played. It is a great place for an old aged and lonely person.
In summer it is a joy to see disabled old folks gathered in the garden and doing light physical exercise. To see them sitting in the open air and with birds flying around makes me feel it is a good quality of care given.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   3.9 out of 5

My mother has been here for the first time as a 94-year-old. We have found the place very nice and staff are very nice and caring.
I would recommend this to anyone requiring care.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.7 out of 5

We were initially reluctant to move our mum into a nursing home. After a few weeks, however, it is clear that we could not provide the support at home that she now needs and receives at Karuna Manor. The management and staff are very helpful and caring towards our mum. Our family is also made very welcome when we visit.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.5 out of 5

Really great welcome by all staff for residents and their families. Wish had been given forms before, but was given lots of help to fill them out. Feel safe about leaving mother here, was always scared of the thought of putting her in a care home before visiting here.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.3 out of 5

The service and the care exuding from every member of staff at Karuna Manor is incredible. I could not imagine a better place to leave our beloved grandfather. We are so grateful for everything this place gives us.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

A very pleasant warm and welcoming home. All the staff are very polite and courteous at all times. The facilities are marvellous and make it even more of a pleasure to visit. I would definitely recommend to other people.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

Karun provides their care for people with special dietary and religious needs. It care for the residents with the highest standard.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.8 out of 5

The home has been extremely accommodating in letting us have an important religious ceremony in the temple so that our father is able to take part and be involved.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

When I visit my brother the staff are all very pleasant. Everyone is very respectful. The place is kept clean.

How likely would you be to recommend Karuna Manor? Likely

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Average Rating:   4 out of 5

This is an excellent home, caring and very thoughtful for service user's needs, particular for different cultures of the south Asian community. My mother's confidence in care homes has been boosted despite all the bad publicity. We need a home like this in Leicestershire.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

Overall Karuna Manor is a very good home.
The temple is excellent.

How likely would you be to recommend Karuna Manor? Likely

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Average Rating:   4.5 out of 5

Karuna Manor has been a Godsend to our family. My father has been living with me for the past 50 years. My father is now 97 years of age and I have only recently determined that I am not able to provide for him the requisite level of care. This was of course very disturbing and demanding for me, but placing him at Karuna Manor has given him a new lease of life. The care team are so invested in their residents and the environment is a true 'home from home'.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

Mother is settling in well at Karuna Manor compared to the previous care home as there are more residents who can communicate with each other. The daily event is the Temple and give her a chance to participate. The carers seem to be making a good effort to make sure the residents a take part in the activities.

How likely would you be to recommend Karuna Manor? Likely

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Average Rating:   4.5 out of 5

Facilities are amazing, appreciated having a temple on site. Traditional d├ęcor, vegetarian food, ever smiling staff made my stay very pleasant.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.4 out of 5

Karuna Manor is an excellent nursing home. It has a very high standard of interiors. It feels like a 5 star hotel. The staff are excellent, they treat my father with dignity and respect. We are so happy to have found such a good home for him. The hygiene levels are fantastic. Everything is very clean and there are no bad smells. The mangement are very friendly and accomodating. This is the best home in Harrow by a long way.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.8 out of 5

My father-in-law enjoyed his stay here and likes the care and service. He enjoys the food, he likes all carers and nurses. He likes Karuna Manor for it's cleanliness.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

My grandmother had her first massage in December last year. She felt so much better and relaxed, the lady who did the massage made sure she got the right pressure and took her time to understand what her needs were. Since then she has been having a massage fortnightly which has helped her to relax and sleep better.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

Very kind and helpful staff, excellent 24 hour care. All staff from managers, nurses, carers housekeepers and admin staff are always smiling and helpful, lovely clean rooms/lounge area.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.8 out of 5

My dad is very happy and cheerful. All the staff are very polite, caring and cheerful. Very supportive and helpful. Clients are treated with dignity and respect. Every body loves the temple with special prayers and Bhaja. My dad feels very peaceful. He is always smiling with all the staff. He is a different client from other hospital where he was very aggressive and abusive. He was unhappy.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

I am truly impressed with the care home. Beautifully decorated, warm and welcoming. Very peaceful, with lovely amenities.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

Very impressed with the reception, cleanliness, appearance, decor. Very nice Mandir. Thank you for refreshment services - excellent.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.9 out of 5

I thank the manager and his management team for giving excellent support to my wife. All the activities in the Karuna Manor is excellent.
The nurses and support workers are all good and respect the residents.
The Diwali Party and the Christmas Party was well organised and all the friends and relatives enjoyed it. We have a good temple and the priest is giving more support in the religious function which I really appreciate. The food is well cooked and very delicious. thanks to the catters for doing a good job. I recommend that this is the best home and welcome more residents to join.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

Excellent. Polite and staff are happy to help, a real feeling of care for your family member, peaceful and quiet and best place for your loved one.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   4.8 out of 5

We were received in a very professional, polite manner. My grandma is being looked after with great care and patience. The facilities are provided for her care and staff are aware of the residents as well as needs.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

I like every activity that are organised at the care home. Both the activity co-ordinators are very nice and helpful.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

My mother is a resident at Karuna Manor since April 2015. In a very short period, her overall well being has improved drastically thanks to care, compassion and respect from the staff. Her overall improvement has also been due to the dedication and engagement of the head of activities, who is constantly challenging the residents with new initiatives that encourage their mood, interaction and a feeling of being useful. He is constantly introducing activities that are suitable for residents and conducts with respect, care and compassion. He always makes time for his residents and never fails to disappoint them. One to treasure.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

My parents have been admitted to Karuna Manor care home in juke 2015. Both of them suffer from dementia. We, daughters have been visiting our parents twice everyday and from day one, we have had no complaints against any of the staff here. Everybody including the nurses, care staff, kitchen staff, housemaids etc have been very very helpful and supportive to my parents. We have nothing but praise for everybody.

How likely would you be to recommend Karuna Manor? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 02 May 2018

We offer bespoke care which is tailored to an individuals needs from Residential to end of life nursing care, and specialist care for people living with memory loss. We can help you understand the financial options, concerns and requirements which planning for care in later life involves.

Awards / Recognitions

February 2018

Top 20 Care Homes London 2018

Recipient: Karuna Manor

Date: Thursday 01 Feb 2018

more details

January 2018

The Care Workers Charity

Recipient: T L C Care Ltd

Date: Tuesday 30 Jan 2018

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Care Workers Charity

Recipient: T L C Care Ltd

Date: Tuesday 30 Jan 2018

more details

February 2016

Top 20 Care Homes London 2016

Recipient: Karuna Manor

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Karuna Manor