The hygiene and cleanliness standards are high - which is vital during Covid.
Nilam S (Daughter of Resident)
Indian vegetarian food and religious activities that she can be a part of every day
Dipexa P (Great-granddaughter of Resident)
A beautiful care home that lives up to its name of love and compassion.
Harsha B (Daughter of Resident)
Kindly note all the above fees are subject to health assessment.
These prices are only a guideline, please contact Karuna Manor to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Limited parking available on site.
Karuna Manor has a Review Score of 10 (9.996) out of 10, based on 19 reviews in the last 2 years. Over all time Karuna Manor has 108 reviews.
Review from Sushila S (Resident) published on 23 February 2023
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Overall Experience
5.0 out of 5
Reply from Vikaila Vekaria, Business Development Manager at Karuna Manor
Hi,
Thank you so much for your lovely review. We are delighted to hear that you are enjoying your stay at Karuna Manor and to hear your wonderful feedback about our manager and their team. We are always striving to provide outstanding care to all of our residents.
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Review from K P (Sister-in-law of Resident) published on 28 October 2022
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5.0 out of 5
Reply from Ruth Kigga, Home Manager at Karuna Manor at Karuna Manor
Thank you so much for your wonderful feedback. It's great that you can have peace of mind knowing your brother-in-law is well cared for. We value your comments and will continue to strive to meet your expectations.
Thank you once again.
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Review from J R (Resident) published on 27 October 2022
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5.0 out of 5
Reply from Ruth Kigaa, Home Manager at Karuna Manor
Thank you for your kind words! As always, it is a pleasure to spend time with you and you also help towards the great community feel we have here at Karuna Manor. If there is anything you think of to make Karuna a better home, please let us know.
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Review from C P (Resident) published on 3 August 2022
Submitted via Postal Card •
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5.0 out of 5
Reply from Ruth Kigga, Home Manager at Karuna Manor
Thank you very much for your lovely feedback, it's great to hear how happy you are with the care our team provide within our home including the activities and the food we provide. Everyone across our entire team strives to provide outstanding care to all of our residents.
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Review from K S (Daughter of Resident) published on 26 July 2022
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5.0 out of 5
Reply from Ruth Kigga, Home Manager at Karuna Manor
Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing and shall continue supporting mum with quality care. We are pleased you chose Karuna Manor to take care of your mum. Thank you for your kind comments.
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Review from B A (Brother of Resident) published on 26 July 2022
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5.0 out of 5
Reply from Ruth Kigga, Home Manager at Karuna Manor
Thank you for your review and your comments are highly appreciated on our care and environment. We value your comments and we will continue doing our best.
Thank you once again.
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Review from T C (Daughter of Resident) published on 26 July 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ruth Kigga, Home Manager at Karuna Manor
Many thanks for such fantastic feedback. We are glad to hear you have got peace of mind knowing your mum is well looked after. We will make sure we continue supporting your loved one. Any suggestion to improve our service is welcome.
Thank you once again.
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Review from Manju P (Daughter-in-law of Resident) published on 10 March 2022
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5.0 out of 5
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Review from K V (Daughter of Resident) published on 7 March 2022
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5.0 out of 5
Reply from Raj Kerai, Community Development Manager at Karuna Manor
Thank you for your kind feedback and it was our pleasure to care for such a kind and gentle lady. If you require any support in the future, please do not hesitate to contact us.
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Review from M D (Granddaughter of Resident) published on 24 January 2022
Submitted via Website •
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5.0 out of 5
Reply from Community Development Manager, Community Development Manager at Karuna Manor
Thank you for you feedback and we very much appreciate this to help improve our services we provide. Although residents can take a few weeks to settle into their new home, your grandma has settled in very quickly and is enjoying her life here. If you or your family need any further assistance, please do not hesitate to contact me.
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Review from D B (Daughter of Resident) published on 12 July 2021
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5.0 out of 5
Reply from Raj Kerai, Community Development Manager at Karuna Manor
Thank you for your honest feedback. Mum has been amazing from the start and settled in from the outset. All the team enjoy the company of mum and we are honoured to be taking care of such a kind and compassionate person. As always if there is anything we could improve on, please do let us know.
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Review from Shally B (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Raj Kerai, Community Development Manager at Karuna Manor
Thank you for your review of our home. I totally agree with you, the last year has been very challenging with the pandemic and the rule changes, whilst maintaining the high level of care we are known for. It is a pleasure to look after your mum, and if you or your sister require any further assistance, please do let us know.
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Review from P M (Son of Resident) published on 1 June 2021
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5.0 out of 5
Reply from Raj Kerai, Community Development Manager at Karuna Manor
Thank you for your kind words and feedback. It has been a pleasure to care for your mum and she is admired by all the staff, especially the Home Manager, who always talks about her in such a positive manner. If we can help in any other way, as always, please let us know.
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Review from Sakina B (Daughter-in-law of Resident) published on 12 April 2021
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5.0 out of 5
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Review from Kiran W (Son of Resident) published on 23 February 2021
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5.0 out of 5
Reply from Raj Kerai, Community Development Manager at Karuna Manor
Thank you for your kind and honest review of Karuna Manor. It is a pleasure to welcome your mum to our home and if there is anything else we can help with, please do not hesitate to ask. We do try to make the move as smooth as possible as any changes made can be difficult for your mum to adjust to. However, she has been thoroughly enjoying her stay here and as you know difficult to get hold off now as she is always in the lounge or dining area socialising with other residents!
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Review from Nilam S (Daughter of Resident) published on 28 October 2020
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5.0 out of 5
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Review from R S (Son of Resident) published on 28 October 2020
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5.0 out of 5
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Review from Dipexa P (Great-granddaughter of Resident) published on 20 October 2020
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5.0 out of 5
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Review from Harsha B (Daughter of Resident) published on 14 August 2020
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5.0 out of 5
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Review from Kalpana M (Private Carer of Resident) published on 7 August 2020
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5.0 out of 5
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The Review Score of 10 (9.996) out of 10 for Karuna Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.996 for Karuna Manor is calculated as follows: ( (227 Excellents x 5) + (1 Goods x 4) ) ÷ 228 Ratings = 4.996
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Karuna Manor is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Nov 2023
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Job Title: Home Manager
Joined: 2019
Payal Chhabra has been an accomplished professional in the healthcare sector since 2005, with over 18 years of experience in delivering high-quality care and leading teams to success. She joined TLC in 2019 and has since become a valued and respected member of the organisation, known for her strong leadership, strategic vision, and unwavering commitment to resident well-being.
For the past five years, Payal has served as Home Manager at Karuna Manor, where she was instrumental in driving the home to achieve an Outstanding rating. Under her leadership, the home flourished through her focus on exceptional care standards, robust team development, and meaningful engagement with families and the wider community. Her ability to balance operational excellence with compassion has consistently set her apart as an inspiring leader in the sector.
We are delighted to welcome Payal back to TLC. Her proven expertise, dedication, and track record of success will undoubtedly continue to make a positive and lasting impact on our residents, colleagues, and families, while further strengthening TLC’s commitment to excellence in care.
Job Title: Business Development Manager
Joined: 2024
Before I arrived in the UK, I had the privilege of working in Sales and Marketing for almost four years, which has equipped me with excellent communication skills and the ability to maintain positive relationships with all the stakeholders.
In December 2022, I joined our sister care home Kailash Manor, as an Assistant Business Development Manager. During my tenure, I developed strong relationships with both the team and residents and provided support to other TLC homes as well. This experience has instilled in me a sense of responsibility towards the community and a desire to make a positive impact.
I am thrilled to have joined the team at Karuna Manor in August 2024, and I am confident that I will be able to establish good relationships with the residents and their families. I look forward to leveraging my skills and experience to contribute positively to the team’s success.
Job Title: Care Services Manager
Joined: 2020
After graduating with a bachelor’s degree in Nursing in 2003. I have worked in various departments in both medical and surgical settings, gaining over 18 years of experience along the way.
I joined the TLC family in 2015 and am pleased to say that I have been promoted to the role of Care Services Manager.
I’m honoured to be working with a very dedicated team and amazing residents at Karuna Manor.
Job Title: HR & Finance Manager
Joined: 2024
I have 3 years of experience working in the care sector and am pleased to be a part of the team here at Karuna Manor.
As the Administration and Finance Manager, I support families and team members with all administrative matters, and I enjoy building relationships with our residents and their families. I enjoy working closely with our team and families and am committed to my role and the support it provides to those around me.
Job Title: Hotel Services Manager
Joined: 2025
Ashish Bhatt brings a wealth of experience from the hotel industry, where he developed a strong background in hospitality, customer service, and operational management. He has successfully transitioned his expertise into the healthcare sector, joining Karuna Manor as Hotel Services Manager.
In his role, Ashish oversees key aspects of the home’s hotel services, ensuring that residents and their families experience the highest standards of comfort, dining, and service. His hospitality-driven approach enhances the overall resident experience, creating a warm, welcoming, and well-managed environment.
Ashish’s commitment to excellence, attention to detail, and dedication to service make him a valued member of the Karuna Manor leadership team, contributing to the home’s reputation for outstanding care and quality.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Karuna Manor to verify any information. View our terms and conditions. Karuna Manor has an Enhanced Service - more info.
