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Karuna Manor

Christchurch Avenue, Harrow, London HA3 5BD
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Top 20 care home certificate
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The hygiene and cleanliness standards are high - which is vital during Covid.Nilam S(Daughter of Resident/Service User)
Karuna Manor, Harrow
Indian vegetarian food and religious activities that she can be a part of every dayDipexa P(Great-granddaughter of Resident/Service User)
Karuna Manor, Harrow
A beautiful care home that lives up to its name of love and compassion.Harsha B(Daughter of Resident/Service User)
Karuna Manor, Harrow

Karuna Manor is a luxurious and award-winning care home in Harrow, rated ‘Outstanding’ by the Care Quality Commission (November 2023). Combining exceptional care with cultural richness and spiritual wellbeing, the home offers residential, nursing, dementia and respite care within a warm and inclusive environment.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every...  

Care Provided by Karuna Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,800From £1,800
Residential Dementia CareFrom £1,900From £1,900
Nursing CareFrom £1,900From £1,900
Nursing Dementia CareFrom £1,900From £1,900

Kindly note all the above fees are subject to health assessment.

Contact Karuna Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Payal Chhabra(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Parking

  • Limited parking available on site.

Karuna Manor Reviews (119)

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10

Karuna Manor has a Review Score of 10 (10.000) out of 10, based on 24 reviews in the last 2 years. Over all time Karuna Manor has 119 reviews.

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Showing 119 reviews matching selected criteria
Review from J D (Granddaughter of Resident) published on 29 October 2024 Submitted via Postal Card
Overall Experience

I have been so impressed with the care, level of service and cleanliness of Karuna Manor. My grandma is so well looked after here and the team are incredibly, welcoming and friendly. It's clear that they put 100% into making this place a home and I can't thank the staff enough! The food, the facilities and the care is truly 10/10.

Reply from Payal Chhabra, Home Manager at Karuna Manor

Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that your grandma feels at home here and that our team has made a positive impact. At Karuna Manor, we strive to provide a warm, welcoming, and caring environment for our residents, and it means a lot to know that...  

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Review from R S (Son of Resident) published on 19 September 2024 Submitted via Website
Overall Experience

My mum has been at the Karuna Care Home for over 8 years. It provides excellent compassionate care. Thanks to all the staff who are very well trained and friendly, always with a smile. A huge thanks to the catering team for the outstanding quality, consistency, and choice of meals even for strict dietary requirements. Not to forget the entertainment team who show boundless energy and enthusiasm in engaging with the residents. They are all a second family to us.

Reply from Ravi Joshi, Business Development Manager at Karuna Manor

Thank you for your lovely feedback! Always great to hear from our residents' family about the care that our team are giving.

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Review from R M (Sister of Resident) published on 19 September 2024 Submitted via Postal Card
Overall Experience

Seen a big difference since she came to this care home 3 years ago. Carers and management are very helpful and interact with her a lot.

Reply from Ravi Joshi, Business Development Manager at Karuna Manor

Thank you for your lovely feedback! Always great to hear from our residents' relatives about the care that our team are giving.

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Review from Chetan G (Son of Resident) published on 6 September 2024 Submitted via Postal Card
Overall Experience

I am extremely happy with the level of care Karuna Manor is providing to my mother. I highly recommend Karuna Manor!

Reply from Ravi Joshi, Business Development Manager at Karuna Manor

Thank you for your lovely feedback! Always great to hear from our residents' relatives about the care that our team are giving.

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Review from R P (Brother of Resident) published on 25 June 2024 Submitted via Postal Card
Overall Experience

Please note my late brother who was a resident at Karuna Manor since 20th July 2022. The management nurses and all the staff members selflessly and tirelessly took excellent care of my brother. Care services at Karuna Manor are outstanding. The staff are very polite, highly humble and caring. God bless all at Karuna Manor.

Reply from Vikaila Vekaria, Business Development Manager at Karuna Manor

Thank you for sharing your heartfelt message about your late brother's experience at Karuna Manor. We are deeply moved by your kind words as we continue to provide the excellent standard of compassionate care. It is incredibly rewarding to hear that this was reflected in your brother's time with...  

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Review from P K (Brother of Resident) published on 21 May 2024 Submitted via Postal Card
Overall Experience

My sister was at Karuna Manor for the last 7 years. She was very happy here with food, care and the wide range of activities provided by the care home. She enjoyed all the religious festivals celebrated. All the staff were very courteous and encouraged her. My family appreciated the weekly video calls with my sister as some of them lived far away and could not visit her regularly. Communication with staff regarding care was excellent.

Reply from Vikaila Vekaria, Business Development Manager at Karuna Manor

Thank you for your lovely feedback! Always great to hear from our residents' relatives about the care that our team are giving.

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Review from S J (Son of Resident) published on 30 April 2024 Submitted via Postal Card
Overall Experience

A beautiful, cultured home ideally suited to veg/Gujarati community. The home is spacious with excellent facilities and amenities. Wide variety of activities and events regularly organised. But the most important aspect of the home is the staff and the care they provide to all their residents. It's a big relief and pleasing for us family to know that our loved one is looked after so well.

Reply from Vikaila Vekaria, Business Development Manager at Karuna Manor

Thank you for your lovely feedback! Always great to hear from our residents' relatives about the care that our team are giving.

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Review from Raksha T (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card
Overall Experience

Karuna Manor has definitely exceeded our expectations. Our mum was so well looked after during the three years that she spent there. She was so happy and the staff could not do enough for her. The manager runs the place so well. You feel the warmth as soon as you enter. Our family would recommend this home without any hesitation. Thank you to all the staff for their love and care.

Reply from Payal Chhabra, Home Manager at Karuna Manor

Thank you Raksha for your kind words. It warms our hearts to know that your experience at Karuna Manor was a positive one, and it's especially meaningful to us that your Mum felt well-looked after and and happy during her stay as we miss her. Our aim is always to foster a warm, welcoming...  

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Review from Neena L (Daughter of Resident) published on 27 February 2024 Submitted via Postal Card
Overall Experience

A heartfelt thank you to Karuna Manor staff for caring for my late mother and father. You are, for us, a beacon of good practice. Your team are thoughtful and nurturing. This is very carefully laid out as part of the well-being element which is critical to the holistic approach of caring for the patients but it goes beyond, much, much more as you made the family feel calm that our beloved parents were in good safe hands with us being away from London this was comforting and helped the wellbeing dynamic for our family. Thank you for the use of the beautiful temple, for our prayers, for mummy's beautiful send-off and all the staff for their help.

Reply from Payal Chhabra, Home Manager at Karuna Manor

Thank you for your kind feedback, it was our pleasure to care for your Mother and Father, such wonderful and kind people. We are happy we could provide the support for both Mom and Dad. If you require any support in the future, please do not hesitate to contact us.

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Review from Nargis J (Sister of Resident) published on 21 September 2023 Submitted via Postal Card
Overall Experience

Best care home. Staff very caring and friendly.

Reply from Vikaila Vekaria, Business Development Manager at Karuna Manor

Thank you for your lovely feedback! Always great to hear from our residents' relatives about the care that our team are giving.

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Review from N B (Daughter of Resident) published on 28 February 2023 Submitted via Website
Overall Experience

My mum has been a resident of Karuna Manor since 2016. I feel blessed to have found such a beautiful home for my mum who requires dementia care. All staff, ranging from carers, nurses, admin staff, priests, maintenance, cleaning staff, and wellbeing coordinators all the way to management, are all so respectful and caring towards Mum. They all know her individually and understand what she needs. The food is also of top quality. I have no hesitation in recommending Karuna to anyone. In summary, Mum is very well cared for.

Reply from Payal Chhabra, Home Manager at Karuna Manor at Karuna Manor

Thank you so much for your wonderful feedback. Our team is glad to hear you have peace of mind knowing your mother is well taken care of. We will continue to support your loved one. We welcome any suggestions to improve our service.

Thank you once again.

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Review from Sushila S (Resident / Service User) published on 23 February 2023 Submitted via Postal Card
Overall Experience

I like living at Karuna Manor. The manager is very good to me, always helpful. It's good.

Reply from Vikaila Vekaria, Business Development Manager at Karuna Manor
Hi,

Thank you so much for your lovely review. We are delighted to hear that you are enjoying your stay at Karuna Manor and to hear your wonderful feedback about our manager and their team. We are always striving to provide outstanding care to all of our residents.

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Review from K P (Sister-in-law of Resident) published on 28 October 2022 Submitted via Postal Card
Overall Experience

The service given to my relative is outstanding at all times by the management, nurses and all the staff members. They are very kind, polite, helpful, gentle and considerate to by brother-in-law. We, as family members, visit regularly. The manager is very competent manageress and discharges her duties diligently and efficiently. My brother-in-law feels very happy and safe at Karuna Manor ever since he arrived here.

Reply from Ruth Kigga, Home Manager at Karuna Manor at Karuna Manor
Thank you so much for your wonderful feedback. It's great that you can have peace of mind knowing your brother-in-law is well cared for. We value your comments and will continue to strive to meet your expectations.

Thank you once again.

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Review from J R (Resident / Service User) published on 27 October 2022 Submitted via Postal Card
Overall Experience

Karuna Manor is good. Good staff. Good services. I like to stay here. This home is nice and clean. The manager is very good.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your kind words! As always, it is a pleasure to spend time with you and you also help towards the great community feel we have here at Karuna Manor. If there is anything you think of to make Karuna a better home, please let us know.

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Review from C P (Resident / Service User) published on 3 August 2022 Submitted via Postal Card
Overall Experience

I am very pleased with this care home. The carers and care is very good. The carers are friendly, compassionate and understanding. The management staff are very helpful and cooperative. The activity team keeps residents active and entertained. The homemade food is varied and tasty and according to residents' choices.

Reply from Ruth Kigga, Home Manager at Karuna Manor

Thank you very much for your lovely feedback, it's great to hear how happy you are with the care our team provide within our home including the activities and the food we provide. Everyone across our entire team strives to provide outstanding care to all of our residents.

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Review from T C (Daughter of Resident) published on 26 July 2022 Submitted via Postal Card
Overall Experience

My mum has been at Karuna Manor for 6 months. Since coming here we have seen a great improvement in her physical and mental health. She is always treated with respect, compassion and dignity by the staff. The excellent and professional care and management team are very caring, friendly, approachable and always available to reassure and support my mum and us. Nothing is too much trouble for them with always a smile and laughter to share with the residents and family. Karuna Manor provides a clean, tidy and comfortable homely environment with freshly prepared meals and a range of daily activities that keep my mum occupied and happy. She especially loves her time at the temple each morning as praying was such a huge part of her life when she was at her home. She looks forward to the exercise sessions after being to the temple. I have never seen my mum play bingo or do any colouring/painting and now she really enjoys those activities. I have no hesitation in recommending Karuna Manor to anyone looking for a care/nursing home for their loved one.

Reply from Ruth Kigga, Home Manager at Karuna Manor

Many thanks for such fantastic feedback. We are glad to hear you have got peace of mind knowing your mum is well looked after. We will make sure we continue supporting your loved one. Any suggestion to improve our service is welcome.

Thank you once again.

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Review from B A (Brother of Resident) published on 26 July 2022 Submitted via Postal Card
Overall Experience

Very caring manager and staff. Always smiling and willing to help anytime. I would say this 5-star care and nursing home.

Reply from Ruth Kigga, Home Manager at Karuna Manor
Thank you for your review and your comments are highly appreciated on our care and environment. We value your comments and we will continue doing our best.

Thank you once again.

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Review from K S (Daughter of Resident) published on 26 July 2022 Submitted via Postal Card
Overall Experience

I just wanted to take a moment to express my appreciation for the wonderful work the management, carers and all the staff are doing at Karuna Manor. In their roles, they demonstrate the ability to add value to everything they do with their dedication, creativity and kindness and their care and respect for the elderly. My mother is very happy. My sincere appreciation, gratitude and thanks for everything you are doing for my mother.

Reply from Ruth Kigga, Home Manager at Karuna Manor

Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing and shall continue supporting mum with quality care. We are pleased you chose Karuna Manor to take care of your mum. Thank you for your kind comments.

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Review from Manju P (Daughter-in-law of Resident) published on 10 March 2022 Submitted via Postal Card
Overall Experience

Our mum has been in this home for 6 or 7 months and the experience we have had on all fields is second to none. Staff are warm and welcoming and the cleanliness is wonderful. An amazing place. Thank you for your care.

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Review from K V (Daughter of Resident) published on 7 March 2022 Submitted via Postal Card
Overall Experience

Mum was very happy with the care and kindness she received from the Karuna care and support team.

Reply from Raj Kerai, Community Development Manager at Karuna Manor

Thank you for your kind feedback and it was our pleasure to care for such a kind and gentle lady. If you require any support in the future, please do not hesitate to contact us.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 November 2023
Overall
Outstanding
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (37) & Events (15)

News
  • 13 Jul 2026

    Gentlemen's Club Day at our home was filled with great company, friendly competition, and plenty of smiles! Our residents enjoyed a relaxing afternoon together, playing exciting games of carrom while...

  • 13 Jul 2026

    A Beautiful Day of Peace, Devotion & Togetherness Our recent outing to the Hare Krishna ISKCON Temple was a truly wonderful and memorable experience for our residents. Surrounded by a...

  • 13 Jul 2026

    Father’s Day at Karuna Manor was a truly joyful and memorable occasion. All the fathers had a wonderful time receiving thoughtful presents and enjoying a day filled with songs, music,...

Upcoming Events
  • 14 Aug 2026Organiser: Karuna Manor
  • 18 Aug 2026Organiser: Karuna Manor
  • 28 Aug 2026Organiser: Karuna Manor

Awards / Recognitions (23)

  • 30 Jan 2026Recipient: Karuna Manor
  • 30 Jan 2026Recipient: TLC Care Ltd
  • 23 Jun 2025Recipient: Karuna Manor

Meet the Team (4)

Payal Chhabra
Payal ChhabraJob Title:Home ManagerJoined: 2019

Payal Chhabra has been an accomplished professional in the healthcare sector since 2005, with over 18 years of experience in delivering high-quality care and leading teams to success. She joined TLC in 2019 and has since become a valued and respected member of the organisation, known for her strong leadership, strategic vision, and unwavering commitment to resident well-being.

For the past five years, Payal has served as Home Manager at Karuna Manor, where she was instrumental in driving the home to achieve an Outstanding rating. Under her leadership, the home flourished through her focus on exceptional care standards, robust team development, and meaningful engagement with families and the wider community. Her ability to balance operational excellence with compassion has consistently set her apart as an inspiring leader in the sector.

We are delighted to welcome Payal back to TLC. Her proven expertise, dedication, and track record of success will undoubtedly continue to make a positive and lasting impact on our residents, colleagues, and families, while further strengthening TLC’s commitment to excellence in care.

Rian Era
Rian EraJob Title:Care Services ManagerJoined: 2020

After graduating with a bachelor’s degree in Nursing in 2003. I have worked in various departments in both medical and surgical settings, gaining over 18 years of experience along the way.

I joined the TLC family in 2015 and am pleased to say that I have been promoted to the role of Care Services Manager.

I’m honoured to be working with a very dedicated team and amazing residents at Karuna Manor.

Ravi Joshi
Ravi JoshiJob Title:Business Development ManagerJoined: 2024

Before I arrived in the UK, I had the privilege of working in Sales and Marketing for almost four years, which has equipped me with excellent communication skills and the ability to maintain positive relationships with all the stakeholders.

In December 2022, I joined our sister care home Kailash Manor, as an Assistant Business Development Manager. During my tenure, I developed strong relationships with both the team and residents and provided support to other TLC homes as well. This experience has instilled in me a sense of responsibility towards the community and a desire to make a positive impact.

I am thrilled to have joined the team at Karuna Manor in August 2024, and I am confident that I will be able to establish good relationships with the residents and their families. I look forward to leveraging my skills and experience to contribute positively to the team’s success.

Rahul Gondaliya
Rahul GondaliyaJob Title:Business Support ManagerJoined: 2026
I joined TLC Group in February 2024 as an Office Manager within the Support Office Finance team, where I developed a strong foundation in operational and financial processes. This role provided valuable insight into the organisation’s high standards and commitment to quality care.

I later progressed to Kailash Manor Care Home as an Office Manager, where I gained hands-on experience supporting residents, families, and team members. This role strengthened my ability to build meaningful relationships and deepened my understanding of person-centred care within a residential setting.

In February 2026, I joined Karuna Manor Care Home as an HR and Finance Manager, taking on broader responsibilities including payroll, funding, and financial management. I am passionate about supporting both team members and residents, and I remain committed to contributing towards a positive, inclusive, and high-quality care environment.

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