Karuna Manor

Payal Chhabra has been an accomplished professional in the healthcare sector since 2005, with over 18 years of experience in delivering high-quality care and leading teams to success. She joined TLC in 2019 and has since become a valued and respected member of the organisation, known for her strong leadership, strategic vision, and unwavering commitment to resident well-being.

For the past five years, Payal has served as Home Manager at Karuna Manor, where she was instrumental in driving the home to achieve an Outstanding rating. Under her leadership, the home flourished through her focus on exceptional care standards, robust team development, and meaningful engagement with families and the wider community. Her ability to balance operational excellence with compassion has consistently set her apart as an inspiring leader in the sector.

We are delighted to welcome Payal back to TLC. Her proven expertise, dedication, and track record of success will undoubtedly continue to make a positive and lasting impact on our residents, colleagues, and families, while further strengthening TLC’s commitment to excellence in care.

Before I arrived in the UK, I had the privilege of working in Sales and Marketing for almost four years, which has equipped me with excellent communication skills and the ability to maintain positive relationships with all the stakeholders.

In December 2022, I joined our sister care home Kailash Manor, as an Assistant Business Development Manager. During my tenure, I developed strong relationships with both the team and residents and provided support to other TLC homes as well. This experience has instilled in me a sense of responsibility towards the community and a desire to make a positive impact.

I am thrilled to have joined the team at Karuna Manor in August 2024, and I am confident that I will be able to establish good relationships with the residents and their families. I look forward to leveraging my skills and experience to contribute positively to the team’s success.

After graduating with a bachelor’s degree in Nursing in 2003. I have worked in various departments in both medical and surgical settings, gaining over 18 years of experience along the way.

I joined the TLC family in 2015 and am pleased to say that I have been promoted to the role of Care Services Manager.

I’m honoured to be working with a very dedicated team and amazing residents at Karuna Manor.

I have 3 years of experience working in the care sector and am pleased to be a part of the team here at Karuna Manor.

As the Administration and Finance Manager, I support families and team members with all administrative matters, and I enjoy building relationships with our residents and their families. I enjoy working closely with our team and families and am committed to my role and the support it provides to those around me.

I relocated to the UK in 2022 after eight years of nursing experience in Nigeria, primarily in occupational health. My academic foundation is in public health nursing, and I’m currently completing a Master’s in International Public Health. I’m also a registered Adult Nurse in the UK.

My UK journey began in a care home, where I developed strong clinical skills and a deep understanding of elderly care. I later progressed to a Deputy Manager role, gaining valuable experience in operations and people management, particularly how to support team members in using their skills, experience, and strengths to contribute meaningfully to the organisation.?

Although I didn’t start with a formal background in education, I’ve always had a passion for teaching. From 2018 to 2022, I was a Basic Life Support instructor in Nigeria, training healthcare professionals in CPR and resuscitation. I enjoy sharing knowledge and building confidence in others, which led me to take on the role of Practice Development Lead at TLC.

I’m committed to making a meaningful impact by promoting a culture of learning, growth, and excellence, guided by TLC’s values of Truth, Love, and Compassion. My goal is to help create a safe, supportive environment for staff and a true home for our residents.

Ashish Bhatt brings a wealth of experience from the hotel industry, where he developed a strong background in hospitality, customer service, and operational management. He has successfully transitioned his expertise into the healthcare sector, joining Karuna Manor as Hotel Services Manager.

In his role, Ashish oversees key aspects of the home’s hotel services, ensuring that residents and their families experience the highest standards of comfort, dining, and service. His hospitality-driven approach enhances the overall resident experience, creating a warm, welcoming, and well-managed environment.

Ashish’s commitment to excellence, attention to detail, and dedication to service make him a valued member of the Karuna Manor leadership team, contributing to the home’s reputation for outstanding care and quality.