
The hygiene and cleanliness standards are high - which is vital during Covid.Nilam S(Daughter of Resident/Service User)

Indian vegetarian food and religious activities that she can be a part of every dayDipexa P(Great-granddaughter of Resident/Service User)

A beautiful care home that lives up to its name of love and compassion.Harsha B(Daughter of Resident/Service User)

The hygiene and cleanliness standards are high - which is vital during Covid.Nilam S(Daughter of Resident/Service User)

Indian vegetarian food and religious activities that she can be a part of every dayDipexa P(Great-granddaughter of Resident/Service User)

A beautiful care home that lives up to its name of love and compassion.Harsha B(Daughter of Resident/Service User)

Karuna Manor is a luxurious and award-winning care home in Harrow, rated ‘Outstanding’ by the Care Quality Commission (November 2023). Combining exceptional care with cultural richness and spiritual wellbeing, the home offers residential, nursing, dementia and respite care within a warm and inclusive environment.
Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every...
Care Provided by Karuna Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Kindly note all the above fees are subject to health assessment.
The price(s) shown are provided by the care home. Contact Karuna Manor for full pricing details and T&Cs.
Contact Karuna Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Payal Chhabra(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2015
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- Limited parking available on site.
Karuna Manor Reviews (119)
Karuna Manor has a Review Score of 10 (10.000) out of 10, based on 24 reviews in the last 2 years.
Over all time Karuna Manor has 119 reviews.
Care home very clean, all staff very friendly and helpful. Never worry that my mother is not safe or being cared for. She's always clean and looking healthy.
Thank you for your review and your comments are highly appreciated. We value your comments and we would continue doing our best. Thank you once again.
The real asset of this wonderful home is the staff. From the receptionist to the person delivering the laundry, every one of them exudes a caring and friendly persona. My mum is extremely happy with the care and love she receives from all the staff at Karuna Manor.
Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing. We are pleased you have chosen Karuna Manor to take care of your mum. Thank you for your kind comments.
Beautiful caring environment.
Many thanks for taking the time to submit a review. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.
I thought the setting was beautiful.
Thank you for taking the time to write a lovely review. I am so pleased that you found our setting beautiful. Thank you once again for your wonderful feedback.
Karuna Manor is the appropriate name for this home as it has 'Karuna' for the residents whose needs are met fully and make the residents feel at home with the care and support given throughout their stay. Excellent home, wish you success and all the luck.
Thank you for your review and your comments are highly appreciated. We value your comments and we will continue doing our best. Thank you once again.
Clean and tidy.
Excellent care home but more of a home. Food offered is restaurant style, home cooked.
You need to come here to believe what people say about it.
This place has offered a new life to our sister.
Thank you for your review and your comments are highly appreciated. We value your comments and we will continue doing our best. Thank you once again.
My sister is disabled and has never lived away from home. Karuna has provided her love care and friends. She is so happy and I know I made the right choice.
Thank you for your review and your comments are highly appreciated. We value your comments and we will continue doing our best. Thank you once again.
The staff are very friendly and well-trained and always eager to please and assist.
The food is excellent. The provision of Temple services with the resident Priest is a feather in the cap for Karuna Manor.
Thank you for your review and your comments are highly appreciated. We value your comments and we will continue doing our best. Thank you once again.
All carers are genuine and ready to help at all times.
The manager is very caring and approachable at all times and makes every effort to resolve any issues immediately.
All nursing staff monitor residents regularly and report any concerns immediately.
Thank you for your review and your comments are highly appreciated. We value your comments and we will continue doing our best. Thank you once again.
This is due to the excellent care she receives from the compassionate and caring staff. This home is managed very well.
Thank you for your review and your comments are highly appreciated. We value your comments and we will continue doing our best. Thank you once again.
Excellent, loving care. Never needed to worry about mum. She ate well and the food was delicious and when she felt well enough, took part in activities.
Thank you for your review and your comments are highly appreciated. We value your comments and we would continue doing our best. Thank you once again.
We, as a family, are very happy with the care given to my father. He is treated with respect. Ensured he is cleaned and kept well as can be.
Thank you for your review and your comments are highly appreciated. We value your comments and we would continue doing our best. Thank you once again.
Very happy with the care of service provided. All the staff - the care workers, the nursing staff, kitchen staff etc. etc., are excellent, caring and supportive.
Thank you for your review and your comments are highly appreciated. We value your comments and we would continue doing our best. Thank you once again.
From management to the Priest, carers, nurses, head chef, chef and cleaners are just amazing. This care home is at a very high standard. Just like a 5 star hotel.
Thank you for your review and your comments are highly appreciated. We value your comments and we would continue doing our best. Thank you once again.
Very good facilities, good care, clean and hygienic, excellent food and five-star facilities.
Thank you for your review and your comments are highly appreciated. We value your comments and we would continue doing our best. Thank you once again.
Very homely and comfortable. Wonderful temple and priests. Wonderful staff and facilities.
Thank you for your review and your comments are highly appreciated. We value your comments and we would continue doing our best. Thank you once again.
Beat nursing home in the area as never seen any home like this. Excellent service with the unity of staff and well taken care of.
Excellent clean, hygienic and welcome is superb.
Residents feel at home, looked after and listened to.
I would give a 7* rating.
This care home is one of the best homes I have come across. It is just like a second home. Staff make residents feel just like a big family looking after elderly people. My mum seems to be looked after very well in all respects and given attention to all her needs.
Be nice to see smiles on carers.
God bless you all for the care services and kindness.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 November 2023Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (37) & Events (15)
- 13 Jul 2026
Gentlemen's Club Day at our home was filled with great company, friendly competition, and plenty of smiles! Our residents enjoyed a relaxing afternoon together, playing exciting games of carrom while...
- 13 Jul 2026
A Beautiful Day of Peace, Devotion & Togetherness Our recent outing to the Hare Krishna ISKCON Temple was a truly wonderful and memorable experience for our residents. Surrounded by a...
- 13 Jul 2026
Father’s Day at Karuna Manor was a truly joyful and memorable occasion. All the fathers had a wonderful time receiving thoughtful presents and enjoying a day filled with songs, music,...
- 14 Aug 2026Organiser: Karuna Manor
- 18 Aug 2026Organiser: Karuna Manor
- 28 Aug 2026Organiser: Karuna Manor
Awards / Recognitions (23)
- 30 Jan 2026Recipient: Karuna Manor
- 30 Jan 2026Recipient: TLC Care Ltd
- 23 Jun 2025Recipient: Karuna Manor
Meet the Team (4)

Payal Chhabra has been an accomplished professional in the healthcare sector since 2005, with over 18 years of experience in delivering high-quality care and leading teams to success. She joined TLC in 2019 and has since become a valued and respected member of the organisation, known for her strong leadership, strategic vision, and unwavering commitment to resident well-being.
For the past five years, Payal has served as Home Manager at Karuna Manor, where she was instrumental in driving the home to achieve an Outstanding rating. Under her leadership, the home flourished through her focus on exceptional care standards, robust team development, and meaningful engagement with families and the wider community. Her ability to balance operational excellence with compassion has consistently set her apart as an inspiring leader in the sector.
We are delighted to welcome Payal back to TLC. Her proven expertise, dedication, and track record of success will undoubtedly continue to make a positive and lasting impact on our residents, colleagues, and families, while further strengthening TLC’s commitment to excellence in care.

After graduating with a bachelor’s degree in Nursing in 2003. I have worked in various departments in both medical and surgical settings, gaining over 18 years of experience along the way.
I joined the TLC family in 2015 and am pleased to say that I have been promoted to the role of Care Services Manager.
I’m honoured to be working with a very dedicated team and amazing residents at Karuna Manor.

Before I arrived in the UK, I had the privilege of working in Sales and Marketing for almost four years, which has equipped me with excellent communication skills and the ability to maintain positive relationships with all the stakeholders.
In December 2022, I joined our sister care home Kailash Manor, as an Assistant Business Development Manager. During my tenure, I developed strong relationships with both the team and residents and provided support to other TLC homes as well. This experience has instilled in me a sense of responsibility towards the community and a desire to make a positive impact.
I am thrilled to have joined the team at Karuna Manor in August 2024, and I am confident that I will be able to establish good relationships with the residents and their families. I look forward to leveraging my skills and experience to contribute positively to the team’s success.

I later progressed to Kailash Manor Care Home as an Office Manager, where I gained hands-on experience supporting residents, families, and team members. This role strengthened my ability to build meaningful relationships and deepened my understanding of person-centred care within a residential setting.
In February 2026, I joined Karuna Manor Care Home as an HR and Finance Manager, taking on broader responsibilities including payroll, funding, and financial management. I am passionate about supporting both team members and residents, and I remain committed to contributing towards a positive, inclusive, and high-quality care environment.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Karuna Manor to verify any information. View our terms and conditions. Karuna Manor has an Enhanced Service -more info.
