Karuna Manor

Christchurch Avenue, Harrow HA3 5BD
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Top 20 carehome certificate
10 108 Reviews
  • Karuna Manor, Harrow
Karuna Manor is a luxurious and award-winning care home in Harrow, rated ‘Outstanding’ by the Care Quality Commission (November 2023). Combining exceptional care with cultural richness and spiritual wellbeing, the home offers residential, nursing, dementia and respite care within a warm and inclusive environment.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Designed with elegance and attention to detail, Karuna Manor provides a five-star experience. Every private bedroom is en suite and beautifully appointed. Residents enjoy peaceful landscaped gardens, a boutique shop, hair and beauty salon, a Japanese water garden and a comfortable in-house cinema. A magnificent on-site temple and Yagna Shala reflect the home’s deep commitment to spirituality and community.

Purpose-built to support the vegetarian community, in-house chefs prepare fresh, authentic and award-winning Gujarati cuisine daily, ensuring variety and nourishment. English, Gujarati and Hindi are spoken to facilitate excellent communication and comfort for residents and families.

The dedicated care team, comprising experienced carers, nurses, hospitality staff and wellbeing professionals, delivers tailored, person-centred care with dignity, kindness and respect. Whether requiring light daily support or complex nursing, the team provides a seamless and adaptable care pathway.

Daily life is vibrant and fulfilling, with a rich programme of activities, cultural events and spiritual practices supporting physical and emotional wellbeing. Residents are encouraged to maintain independence, enjoy interests and build meaningful connections in a truly homely setting.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1800
  • Self-Funded Residential Dementia Care: £1900 – £1900
  • Self-Funded Nursing Care: £1900 – £1900
  • Self-Funded Nursing Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Residential Care: £1800 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Kindly note all the above fees are subject to health assessment.

These prices are only a guideline, please contact Karuna Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Payal Chhabra (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Limited parking available on site.

Karuna Manor Reviews (108)

Total of 108, showing 101-108
10

Karuna Manor has a Review Score of 10 (9.996) out of 10, based on 19 reviews in the last 2 years. Over all time Karuna Manor has 108 reviews.

Overall Experience

  • 96
  • 12
  • 0
  • 0
  • 0

Date Published

108
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Review from R C (Relative of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am truly impressed with the care home. Beautifully decorated, warm and welcoming. Very peaceful, with lovely amenities.

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Review from Kapoor S (Relative of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the reception, cleanliness, appearance, decor. Very nice Mandir. Thank you for refreshment services - excellent.

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Review from B S (Husband of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thank the manager and his management team for giving excellent support to my wife. All the activities in the Karuna Manor is excellent.
The nurses and support workers are all good and respect the residents.
The Diwali Party and the Christmas Party was well organised and all the friends and relatives
enjoyed it. We have a good temple and the priest is giving more support in the religious function which I really appreciate. The food is well cooked and very delicious. thanks to the catters for doing a good job. I recommend that this is the best home and welcome more residents to join.

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Review from Naihul P (Relative of Resident) published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Polite and staff are happy to help, a real feeling of care for your family member, peaceful and quiet and best place for your loved one.

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Review from Heena S (Granddaughter of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were received in a very professional, polite manner. My grandma is being looked after with great care and patience. The facilities are provided for her care and staff are aware of the residents as well as needs.

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Review from Hemi T (Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like every activity that are organised at the care home. Both the activity co-ordinators are very nice and helpful.

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Review from Pratibha T (Daughter of Resident) published on 18 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Karuna Manor since April 2015. In a very short period, her overall well being has improved drastically thanks to care, compassion and respect from the staff. Her overall improvement has also been due to the dedication and engagement of the head of activities, who is constantly
challenging the residents with new initiatives that encourage their mood, interaction and a feeling of being useful. He is constantly introducing activities that are suitable for residents and conducts with respect, care and compassion. He always makes time for his residents and never fails to disappoint them. One to treasure.

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Review from Ranjan S (Daughter of Resident) published on 26 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been admitted to Karuna Manor care home in juke 2015. Both of them suffer from dementia. We, daughters have been visiting our parents twice everyday and from day one, we have had no complaints against any of the staff here. Everybody including the nurses, care staff, kitchen staff, housemaids
etc have been very very helpful and supportive to my parents. We have nothing but praise for everybody.

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Current Review Score: 10.0 (9.996)

Overview of Review Score

The Review Score of 10 (9.996) out of 10 for Karuna Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.996 for Karuna Manor is calculated as follows: ( (227 Excellents x 5) + (1 Goods x 4) ) ÷ 228 Ratings = 4.996

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Karuna Manor is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Nov 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (21)

Meet the Team (5)

Payal

Payal Chhabra

Job Title: Home Manager

Joined: 2019

Payal Chhabra has been an accomplished professional in the healthcare sector since 2005, with over 18 years of experience in delivering high-quality care and leading teams to success. She joined TLC in 2019 and has since become a valued and respected member of the organisation, known for her strong leadership, strategic vision, and unwavering commitment to resident well-being.


For the past five years, Payal has served as Home Manager at Karuna Manor, where she was instrumental in driving the home to achieve an Outstanding rating. Under her leadership, the home flourished through her focus on exceptional care standards, robust team development, and meaningful engagement with families and the wider community. Her ability to balance operational excellence with compassion has consistently set her apart as an inspiring leader in the sector.


We are delighted to welcome Payal back to TLC. Her proven expertise, dedication, and track record of success will undoubtedly continue to make a positive and lasting impact on our residents, colleagues, and families, while further strengthening TLC’s commitment to excellence in care.

Ravi

Ravi Joshi

Job Title: Business Development Manager

Joined: 2024

Before I arrived in the UK, I had the privilege of working in Sales and Marketing for almost four years, which has equipped me with excellent communication skills and the ability to maintain positive relationships with all the stakeholders.


In December 2022, I joined our sister care home Kailash Manor, as an Assistant Business Development Manager. During my tenure, I developed strong relationships with both the team and residents and provided support to other TLC homes as well. This experience has instilled in me a sense of responsibility towards the community and a desire to make a positive impact.


I am thrilled to have joined the team at Karuna Manor in August 2024, and I am confident that I will be able to establish good relationships with the residents and their families. I look forward to leveraging my skills and experience to contribute positively to the team’s success.

Rian

Rian Era

Job Title: Care Services Manager

Joined: 2020

After graduating with a bachelor’s degree in Nursing in 2003. I have worked in various departments in both medical and surgical settings, gaining over 18 years of experience along the way.


I joined the TLC family in 2015 and am pleased to say that I have been promoted to the role of Care Services Manager.


I’m honoured to be working with a very dedicated team and amazing residents at Karuna Manor.

Jihan

Jihan Al Dalhami

Job Title: HR & Finance Manager

Joined: 2024

I have 3 years of experience working in the care sector and am pleased to be a part of the team here at Karuna Manor.


As the Administration and Finance Manager, I support families and team members with all administrative matters, and I enjoy building relationships with our residents and their families. I enjoy working closely with our team and families and am committed to my role and the support it provides to those around me.

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Ashish Bhatt

Job Title: Hotel Services Manager

Joined: 2025

Ashish Bhatt brings a wealth of experience from the hotel industry, where he developed a strong background in hospitality, customer service, and operational management. He has successfully transitioned his expertise into the healthcare sector, joining Karuna Manor as Hotel Services Manager.


In his role, Ashish oversees key aspects of the home’s hotel services, ensuring that residents and their families experience the highest standards of comfort, dining, and service. His hospitality-driven approach enhances the overall resident experience, creating a warm, welcoming, and well-managed environment.


Ashish’s commitment to excellence, attention to detail, and dedication to service make him a valued member of the Karuna Manor leadership team, contributing to the home’s reputation for outstanding care and quality.

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