
The hygiene and cleanliness standards are high - which is vital during Covid.Nilam S(Daughter of Resident/Service User)

Indian vegetarian food and religious activities that she can be a part of every dayDipexa P(Great-granddaughter of Resident/Service User)

A beautiful care home that lives up to its name of love and compassion.Harsha B(Daughter of Resident/Service User)

The hygiene and cleanliness standards are high - which is vital during Covid.Nilam S(Daughter of Resident/Service User)

Indian vegetarian food and religious activities that she can be a part of every dayDipexa P(Great-granddaughter of Resident/Service User)

A beautiful care home that lives up to its name of love and compassion.Harsha B(Daughter of Resident/Service User)

Karuna Manor is a luxurious and award-winning care home in Harrow, rated ‘Outstanding’ by the Care Quality Commission (November 2023). Combining exceptional care with cultural richness and spiritual wellbeing, the home offers residential, nursing, dementia and respite care within a warm and inclusive environment.
Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every...
Care Provided by Karuna Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Kindly note all the above fees are subject to health assessment.
The price(s) shown are provided by the care home. Contact Karuna Manor for full pricing details and T&Cs.
Contact Karuna Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Payal Chhabra(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2015
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- Limited parking available on site.
Karuna Manor Reviews (119)
Karuna Manor has a Review Score of 10 (10.000) out of 10, based on 24 reviews in the last 2 years.
Over all time Karuna Manor has 119 reviews.
When I visit my brother the staff are all very pleasant. Everyone is very respectful. The place is kept clean.
This is an excellent home, caring and very thoughtful for service user's needs, particular for different cultures of the south Asian community. My mother's confidence in care homes has been boosted despite all the bad publicity. We need a home like this in Leicestershire.
The temple is excellent.
Karuna Manor has been a Godsend to our family. My father has been living with me for the past 50 years. My father is now 97 years of age and I have only recently determined that I am not able to provide for him the requisite level of care. This was of course very disturbing and demanding for me, but placing him at Karuna Manor has given him a new lease of life. The care team are so invested in their residents and the environment is a true 'home from home'.
Mother is settling in well at Karuna Manor compared to the previous care home as there are more residents who can communicate with each other. The daily event is the Temple and give her a chance to participate. The carers seem to be making a good effort to make sure the residents a take part in the activities.
Facilities are amazing, appreciated having a temple on site. Traditional décor, vegetarian food, ever smiling staff made my stay very pleasant.
Karuna Manor is an excellent nursing home. It has a very high standard of interiors. It feels like a 5 star hotel. The staff are excellent, they treat my father with dignity and respect. We are so happy to have found such a good home for him. The hygiene levels are fantastic. Everything is very clean and there are no bad smells. The mangement are very friendly and accomodating. This is the best home in Harrow by a long way.
My father-in-law enjoyed his stay here and likes the care and service. He enjoys the food, he likes all carers and nurses. He likes Karuna Manor for it's cleanliness.
My grandmother had her first massage in December last year. She felt so much better and relaxed, the lady who did the massage made sure she got the right pressure and took her time to understand what her needs were. Since then she has been having a massage fortnightly which has helped her to relax and sleep better.
Very kind and helpful staff, excellent 24 hour care. All staff from managers, nurses, carers housekeepers and admin staff are always smiling and helpful, lovely clean rooms/lounge area.
My dad is very happy and cheerful. All the staff are very polite, caring and cheerful. Very supportive and helpful. Clients are treated with dignity and respect. Every body loves the temple with special prayers and Bhaja. My dad feels very peaceful. He is always smiling with all the staff. He is a different client from other hospital where he was very aggressive and abusive. He was unhappy.
Very impressed with the reception, cleanliness, appearance, decor. Very nice Mandir. Thank you for refreshment services - excellent.
I am truly impressed with the care home. Beautifully decorated, warm and welcoming. Very peaceful, with lovely amenities.
The nurses and support workers are all good and respect the residents.
The Diwali Party and the Christmas Party was well organised and all the friends and relatives enjoyed it. We have a good temple and the priest is giving more support in the religious function which I really appreciate. The food is well cooked and very delicious. thanks to the catters for doing a good job. I recommend that this is the best home and welcome more residents to join.
Excellent. Polite and staff are happy to help, a real feeling of care for your family member, peaceful and quiet and best place for your loved one.
We were received in a very professional, polite manner. My grandma is being looked after with great care and patience. The facilities are provided for her care and staff are aware of the residents as well as needs.
I like every activity that are organised at the care home. Both the activity co-ordinators are very nice and helpful.
My mother is a resident at Karuna Manor since April 2015. In a very short period, her overall well being has improved drastically thanks to care, compassion and respect from the staff. Her overall improvement has also been due to the dedication and engagement of the head of activities, who is constantly challenging the residents with new initiatives that encourage their mood, interaction and a feeling of being useful. He is constantly introducing activities that are suitable for residents and conducts with respect, care and compassion. He always makes time for his residents and never fails to disappoint them. One to treasure.
My parents have been admitted to Karuna Manor care home in juke 2015. Both of them suffer from dementia. We, daughters have been visiting our parents twice everyday and from day one, we have had no complaints against any of the staff here. Everybody including the nurses, care staff, kitchen staff, housemaids etc have been very very helpful and supportive to my parents. We have nothing but praise for everybody.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 November 2023Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (37) & Events (15)
- 13 Jul 2026
Gentlemen's Club Day at our home was filled with great company, friendly competition, and plenty of smiles! Our residents enjoyed a relaxing afternoon together, playing exciting games of carrom while...
- 13 Jul 2026
A Beautiful Day of Peace, Devotion & Togetherness Our recent outing to the Hare Krishna ISKCON Temple was a truly wonderful and memorable experience for our residents. Surrounded by a...
- 13 Jul 2026
Father’s Day at Karuna Manor was a truly joyful and memorable occasion. All the fathers had a wonderful time receiving thoughtful presents and enjoying a day filled with songs, music,...
- 14 Aug 2026Organiser: Karuna Manor
- 18 Aug 2026Organiser: Karuna Manor
- 28 Aug 2026Organiser: Karuna Manor
Awards / Recognitions (23)
- 30 Jan 2026Recipient: Karuna Manor
- 30 Jan 2026Recipient: TLC Care Ltd
- 23 Jun 2025Recipient: Karuna Manor
Meet the Team (4)

Payal Chhabra has been an accomplished professional in the healthcare sector since 2005, with over 18 years of experience in delivering high-quality care and leading teams to success. She joined TLC in 2019 and has since become a valued and respected member of the organisation, known for her strong leadership, strategic vision, and unwavering commitment to resident well-being.
For the past five years, Payal has served as Home Manager at Karuna Manor, where she was instrumental in driving the home to achieve an Outstanding rating. Under her leadership, the home flourished through her focus on exceptional care standards, robust team development, and meaningful engagement with families and the wider community. Her ability to balance operational excellence with compassion has consistently set her apart as an inspiring leader in the sector.
We are delighted to welcome Payal back to TLC. Her proven expertise, dedication, and track record of success will undoubtedly continue to make a positive and lasting impact on our residents, colleagues, and families, while further strengthening TLC’s commitment to excellence in care.

After graduating with a bachelor’s degree in Nursing in 2003. I have worked in various departments in both medical and surgical settings, gaining over 18 years of experience along the way.
I joined the TLC family in 2015 and am pleased to say that I have been promoted to the role of Care Services Manager.
I’m honoured to be working with a very dedicated team and amazing residents at Karuna Manor.

Before I arrived in the UK, I had the privilege of working in Sales and Marketing for almost four years, which has equipped me with excellent communication skills and the ability to maintain positive relationships with all the stakeholders.
In December 2022, I joined our sister care home Kailash Manor, as an Assistant Business Development Manager. During my tenure, I developed strong relationships with both the team and residents and provided support to other TLC homes as well. This experience has instilled in me a sense of responsibility towards the community and a desire to make a positive impact.
I am thrilled to have joined the team at Karuna Manor in August 2024, and I am confident that I will be able to establish good relationships with the residents and their families. I look forward to leveraging my skills and experience to contribute positively to the team’s success.

I later progressed to Kailash Manor Care Home as an Office Manager, where I gained hands-on experience supporting residents, families, and team members. This role strengthened my ability to build meaningful relationships and deepened my understanding of person-centred care within a residential setting.
In February 2026, I joined Karuna Manor Care Home as an HR and Finance Manager, taking on broader responsibilities including payroll, funding, and financial management. I am passionate about supporting both team members and residents, and I remain committed to contributing towards a positive, inclusive, and high-quality care environment.
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