
The hygiene and cleanliness standards are high - which is vital during Covid.Nilam S(Daughter of Resident/Service User)

Indian vegetarian food and religious activities that she can be a part of every dayDipexa P(Great-granddaughter of Resident/Service User)

A beautiful care home that lives up to its name of love and compassion.Harsha B(Daughter of Resident/Service User)

The hygiene and cleanliness standards are high - which is vital during Covid.Nilam S(Daughter of Resident/Service User)

Indian vegetarian food and religious activities that she can be a part of every dayDipexa P(Great-granddaughter of Resident/Service User)

A beautiful care home that lives up to its name of love and compassion.Harsha B(Daughter of Resident/Service User)

Karuna Manor is a luxurious and award-winning care home in Harrow, rated ‘Outstanding’ by the Care Quality Commission (November 2023). Combining exceptional care with cultural richness and spiritual wellbeing, the home offers residential, nursing, dementia and respite care within a warm and inclusive environment.
Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every...
Care Provided by Karuna Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Kindly note all the above fees are subject to health assessment.
The price(s) shown are provided by the care home. Contact Karuna Manor for full pricing details and T&Cs.
Contact Karuna Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Payal Chhabra(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2015
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- Limited parking available on site.
Karuna Manor Reviews (119)
Karuna Manor has a Review Score of 10 (10.000) out of 10, based on 24 reviews in the last 2 years.
Over all time Karuna Manor has 119 reviews.
My grandmother, at 91, had to go into a home because she was too fragile to live by herself. We were worried whether she'd be happy especially as she's Gujarati and doesn't speak English - but the home went out of their way to welcome her and make her an important part of their family. The home is truly wonderful. The facilities, meals and care she receives are second to none. It's a pleasure to see her come out of her shell and enjoy her final years in comfort. Simple things like carers sitting with her over tea and talking mean a lot. And the whole family is so thankful that she's happy here. If you're thinking about a home for your loved one I would highly recommend Karuna Manor.
Thank you for you feedback and we very much appreciate this to help improve our services we provide. Although residents can take a few weeks to settle into their new home, your grandma has settled in very quickly and is enjoying her life here. If you or your family need any further assistance, please do not hesitate to contact me.
I have been very impressed with the facilities and quality of care at Karuna Manor. Residents are treated with sensitivity and compassion, and staff are responsive to relatives' feedback. I have noticed a significant improvement in my mother's wellbeing due to the daily care, companionship and stimulation she has had since arriving at Karuna Manor. Thank you to all Karuna Manor staff!
Thank you for your honest feedback. Mum has been amazing from the start and settled in from the outset. All the team enjoy the company of mum and we are honoured to be taking care of such a kind and compassionate person. As always if there is anything we could improve on, please do let us know.
Karuna Manor has been caring for my mum since 2016 after she suffered a major stroke. The past year has been an exceptionally difficult year due to the COVID pandemic, but all the staff on the 1st floor and the wider Karuna team of activities, kitchen, laundry, cleaning and office have all done their best to ensure Mum has been kept safe, well looked after and her mental wellbeing is being looked after. They have been as accommodating, understanding and shown have shown compassion. Myself and my sister are so grateful.
Thank you for your review of our home. I totally agree with you, the last year has been very challenging with the pandemic and the rule changes, whilst maintaining the high level of care we are known for. It is a pleasure to look after your mum, and if you or your sister require any further assistance, please do let us know.
My mum has been here since 8th May 2019 - the overall quality and management (especially the home manager, who is very understanding and wholly dedicated) is excellent and my mum has been so happy. You have given her a new lease of life for which I am truly grateful. Overall, the staff are wholly dedicated and work in harmony with patients and caring is their philosophy.
Thank you for your kind words and feedback. It has been a pleasure to care for your mum and she is admired by all the staff, especially the Home Manager, who always talks about her in such a positive manner. If we can help in any other way, as always, please let us know.
Karuna Manor is extremely well run by a caring and compassionate team of manager and staff. Nothing is ever too much trouble for them; staff are always happy and very helpful. Mum is always clean and fresh when we meet her. The staff always communicates with updates regularly. Mum has been at Karuna Manor for over seven weeks now, and it was the best choice coming from the council.
From making a phone call to make an enquiry of our intention to move my mum from another care provider to the day of her moving in, all staff were extremely helpful. I was kindly mailed all the information and responded very promptly to my queries. The manager is exceptional to talk to and approachable. She has a very professional approach and very helpful. Was handed over to a member of staff to process the administration and admission, who gave exceptional service. He was very efficient and professional in his approach and made the whole process of moving very smooth and easy. On the day of the move, all staff were very helpful and efficient. They are very approachable and no problem is a big problem. Mum has settled in well and extremely happy.
Thank you for your kind and honest review of Karuna Manor. It is a pleasure to welcome your mum to our home and if there is anything else we can help with, please do not hesitate to ask. We do try to make the move as smooth as possible as any changes made can be difficult for your mum to adjust to....
My dad spent his last 6 days in the care of everyone at Karuna Manor this September. I found all the staff (Priests, Nurses, Carers, Entertainment, Housekeeping, Kitchen, Laundry, Maintenance, Reception, Admin, Finance) to be friendly, caring and supportive. The hygiene and cleanliness standards are high - which is vital during Covid. Residents are offered a variety of activities in groups and in their own rooms. The East African and Indian culture is respected and the onsite temple with it's resident priests is the central communal hub. The vegetarian food is amazing. The manager leads by example and is hands-on and sets the correct tone at the top. Karuna Manor is nicely decorated with lovely gardens but the real asset are the staff and volunteers whose vocation is to serve the residents.
Good religious hymns and festive celebrations.
I have only great things to say about Karuna Manor, our grandmother was moved to Karuna Manor during lockdown, the staff have been so attentive and responsive to my grandmother's needs. They have always found a way for us to see and communicate to her such as the video calls and visiting outside/from a distance, and the face to face interaction even though we can't go near our grandmother has been priceless. We are forever grateful for our grandmother to be in a considerate and caring home with delicious Indian vegetarian food and religious activities that she can be a part of every day and she loves the mild exercise classes from her wheelchair.
Our beautiful mum stayed in Karuna Manor for 16 months before passing away peacefully. She was loved and cared for by every single member of staff. When well, she enjoyed all the religious activities and having lots of company. Her last few days were in the first two weeks of lockdown when we were allowed to see and be with her every single day as she did not have the virus. For this and for so much more, we can't thank Karuna Manor enough - it was her second home. A beautiful care home that lives up to its name of love and compassion.
I feel very welcomed by all the management team, carers and team members and happy to come in and look after.
Also, with having the in-house nurse you’ve been able to care for all her needs. The team gets back pretty quickly too and couldn’t do without the video calls at this time of lockdown
Thank you! I would highly recommend.
Karuna Manor is a wonderful place, caring and compassionate. I have no concerns about my mum being here, it gives us peace of mind. All the staff are friendly and give detailed updates. I am so happy to have found Karuna Manor.
Many thanks for taking the time to submit a review. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.
All the staff are very helpful and always give service which is second to none. The location is nice and the home is spotlessly clean. The receptionist is welcoming with a smile and answers all queries in a positive manner. Karuna Manor has strong, positive vibrations. Tea, coffee, cakes and biscuits are served all day.
Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.
I visited my uncle at Karuna Manor on 4th September 2019. I have found from parking to reception, park, temple, kitchen, cinema hall, rooms, building, staff from top to bottom - everyone is nice and everything is excellent. I recommend this beautiful place and all people to spend time in this perfect place before the end of life.
Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing. Thank you for your kind comments.
The room is always clean the staff are great and the activities organised for residents.
Many thanks for taking the time to submit a review. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.
Excellent and friendly environment. Staff are very caring. My Mum is well looked after. There are lots of activities taking place which she enjoys. She enjoys visiting The Temple and taking full part in singing Bhajans.
Many thanks for taking the time to submit a review. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.
My mama is very happy here and can not say more about how wonderful the staff are, especially the lady on reception. She is always mindful and smiling and helpful! Thank you for all the love and care you show to our family members here.
Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.
Always making my grandmother feel at home and nothing is too much. I feel calmer with her being safe and among excellent care.
Thank you so much for such fantastic feedback. We are glad to hear you have got peace of mind knowing your grandmother is well looked after and we will all make sure we continue supporting your loved once. Thank you once again.
From the very first day when my mum was admitted in Karuna care, the general care, the staff, cleanliness, and every aspect of care has been excellent. I highly recommend Karuna Care for anyone who requires their loved ones to be looked after.
Many thanks for taking the time to submit a review. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 November 2023Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (37) & Events (15)
- 13 Jul 2026
Gentlemen's Club Day at our home was filled with great company, friendly competition, and plenty of smiles! Our residents enjoyed a relaxing afternoon together, playing exciting games of carrom while...
- 13 Jul 2026
A Beautiful Day of Peace, Devotion & Togetherness Our recent outing to the Hare Krishna ISKCON Temple was a truly wonderful and memorable experience for our residents. Surrounded by a...
- 13 Jul 2026
Father’s Day at Karuna Manor was a truly joyful and memorable occasion. All the fathers had a wonderful time receiving thoughtful presents and enjoying a day filled with songs, music,...
- 14 Aug 2026Organiser: Karuna Manor
- 18 Aug 2026Organiser: Karuna Manor
- 28 Aug 2026Organiser: Karuna Manor
Awards / Recognitions (23)
- 30 Jan 2026Recipient: Karuna Manor
- 30 Jan 2026Recipient: TLC Care Ltd
- 23 Jun 2025Recipient: Karuna Manor
Meet the Team (4)

Payal Chhabra has been an accomplished professional in the healthcare sector since 2005, with over 18 years of experience in delivering high-quality care and leading teams to success. She joined TLC in 2019 and has since become a valued and respected member of the organisation, known for her strong leadership, strategic vision, and unwavering commitment to resident well-being.
For the past five years, Payal has served as Home Manager at Karuna Manor, where she was instrumental in driving the home to achieve an Outstanding rating. Under her leadership, the home flourished through her focus on exceptional care standards, robust team development, and meaningful engagement with families and the wider community. Her ability to balance operational excellence with compassion has consistently set her apart as an inspiring leader in the sector.
We are delighted to welcome Payal back to TLC. Her proven expertise, dedication, and track record of success will undoubtedly continue to make a positive and lasting impact on our residents, colleagues, and families, while further strengthening TLC’s commitment to excellence in care.

After graduating with a bachelor’s degree in Nursing in 2003. I have worked in various departments in both medical and surgical settings, gaining over 18 years of experience along the way.
I joined the TLC family in 2015 and am pleased to say that I have been promoted to the role of Care Services Manager.
I’m honoured to be working with a very dedicated team and amazing residents at Karuna Manor.

Before I arrived in the UK, I had the privilege of working in Sales and Marketing for almost four years, which has equipped me with excellent communication skills and the ability to maintain positive relationships with all the stakeholders.
In December 2022, I joined our sister care home Kailash Manor, as an Assistant Business Development Manager. During my tenure, I developed strong relationships with both the team and residents and provided support to other TLC homes as well. This experience has instilled in me a sense of responsibility towards the community and a desire to make a positive impact.
I am thrilled to have joined the team at Karuna Manor in August 2024, and I am confident that I will be able to establish good relationships with the residents and their families. I look forward to leveraging my skills and experience to contribute positively to the team’s success.

I later progressed to Kailash Manor Care Home as an Office Manager, where I gained hands-on experience supporting residents, families, and team members. This role strengthened my ability to build meaningful relationships and deepened my understanding of person-centred care within a residential setting.
In February 2026, I joined Karuna Manor Care Home as an HR and Finance Manager, taking on broader responsibilities including payroll, funding, and financial management. I am passionate about supporting both team members and residents, and I remain committed to contributing towards a positive, inclusive, and high-quality care environment.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Karuna Manor to verify any information. View our terms and conditions. Karuna Manor has an Enhanced Service -more info.
