Karuna Manor

Christchurch Avenue, Harrow HA3 5BD
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Top 20 carehome certificate
10 108 Reviews
  • Karuna Manor, Harrow
Karuna Manor is a luxurious and award-winning care home in Harrow, rated ‘Outstanding’ by the Care Quality Commission (November 2023). Combining exceptional care with cultural richness and spiritual wellbeing, the home offers residential, nursing, dementia and respite care within a warm and inclusive environment.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Designed with elegance and attention to detail, Karuna Manor provides a five-star experience. Every private bedroom is en suite and beautifully appointed. Residents enjoy peaceful landscaped gardens, a boutique shop, hair and beauty salon, a Japanese water garden and a comfortable in-house cinema. A magnificent on-site temple and Yagna Shala reflect the home’s deep commitment to spirituality and community.

Purpose-built to support the vegetarian community, in-house chefs prepare fresh, authentic and award-winning Gujarati cuisine daily, ensuring variety and nourishment. English, Gujarati and Hindi are spoken to facilitate excellent communication and comfort for residents and families.

The dedicated care team, comprising experienced carers, nurses, hospitality staff and wellbeing professionals, delivers tailored, person-centred care with dignity, kindness and respect. Whether requiring light daily support or complex nursing, the team provides a seamless and adaptable care pathway.

Daily life is vibrant and fulfilling, with a rich programme of activities, cultural events and spiritual practices supporting physical and emotional wellbeing. Residents are encouraged to maintain independence, enjoy interests and build meaningful connections in a truly homely setting.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1800
  • Self-Funded Residential Dementia Care: £1900 – £1900
  • Self-Funded Nursing Care: £1900 – £1900
  • Self-Funded Nursing Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Residential Care: £1800 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Kindly note all the above fees are subject to health assessment.

These prices are only a guideline, please contact Karuna Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Payal Chhabra (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Limited parking available on site.

Karuna Manor Reviews (108)

Total of 108, showing 41-60
10

Karuna Manor has a Review Score of 10 (9.996) out of 10, based on 19 reviews in the last 2 years. Over all time Karuna Manor has 108 reviews.

Overall Experience

  • 96
  • 12
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Date Published

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Review from Sangita C (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy and satisfied with my mum's care. Although mum misses home, she has been loving her time at Karuna Manor. She loves the mandir and the activities and that you celebrated her birthday. The staff are taking care of her with compassion and love.
Also, with having the in-house nurse
you’ve been able to care for all her needs. The team gets back pretty quickly too and couldn’t do without the video calls at this time of lockdown
Thank you! I would highly recommend.

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Review from R S (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Karuna Manor is a wonderful place, caring and compassionate. I have no concerns about my mum being here, it gives us peace of mind. All the staff are friendly and give detailed updates. I am so happy to have found Karuna Manor.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Many thanks for taking the time to submit a review. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.

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Review from Amritlal S (Uncle of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and always give service which is second to none. The location is nice and the home is spotlessly clean. The receptionist is welcoming with a smile and answers all queries in a positive manner. Karuna Manor has strong, positive vibrations. Tea, coffee, cakes and biscuits
are served all day.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.

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Review from Vinod P (Nephew of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my uncle at Karuna Manor on 4th September 2019. I have found from parking to reception, park, temple, kitchen, cinema hall, rooms, building, staff from top to bottom - everyone is nice and everything is excellent. I recommend this beautiful place and all people to spend time in this perfect
place before the end of life.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing. Thank you for your kind comments.

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Review from A S (Grandson of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have not seen my grandmother do anything other than smile.
The room is always clean the staff are great and the activities organised for residents.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Many thanks for taking the time to submit a review. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.

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Review from Pohini P (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and friendly environment. Staff are very caring. My Mum is well looked after. There are lots of activities taking place which she enjoys. She enjoys visiting The Temple and taking full part in singing Bhajans.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Many thanks for taking the time to submit a review. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.

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Review from Kalpana M (Niece of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mama is very happy here and can not say more about how wonderful the staff are, especially the lady on reception. She is always mindful and smiling and helpful! Thank you for all the love and care you show to our family members here.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.

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Review from Azra M (Granddaughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always making my grandmother feel at home and nothing is too much. I feel calmer with her being safe and among excellent care.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you so much for such fantastic feedback. We are glad to hear you have got peace of mind knowing your grandmother is well looked after and we will all make sure we continue supporting your loved once. Thank you once again.

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Review from Ashvin P (Son of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first day when my mum was admitted in Karuna care, the general care, the staff, cleanliness, and every aspect of care has been excellent. I highly recommend Karuna Care for anyone who requires their loved ones to be looked after.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Many thanks for taking the time to submit a review. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.

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Review from I H (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home very clean, all staff very friendly and helpful. Never worry that my mother is not safe or being cared for. She's always clean and looking healthy.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we would continue doing our best. Thank you once again.

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Review from Hansdev P (Son of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The real asset of this wonderful home is the staff. From the receptionist to the person delivering the laundry, every one of them exudes a caring and friendly persona. My mum is extremely happy with the care and love she receives from all the staff at Karuna Manor.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing. We are pleased you have chosen Karuna Manor to take care of your mum. Thank you for your kind comments.

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Review from B K (Daughter of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful caring environment.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Many thanks for taking the time to submit a review. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.

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Review from C F (Friend of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought the setting was beautiful.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for taking the time to write a lovely review. I am so pleased that you found our setting beautiful. Thank you once again for your wonderful feedback.

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Review from Gita P (Sister of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Karuna Manor is the appropriate name for this home as it has 'Karuna' for the residents whose needs are met fully and make the residents feel at home with the care and support given throughout their stay. Excellent home, wish you success and all the luck.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we will continue doing our best. Thank you once again.

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Review from Jittu S (Brother of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely a fantastic place.
Clean and tidy.
Excellent care home but more of a home. Food offered is restaurant style, home cooked.
You need to come here to believe what people say about it.
This place has offered a new life to our sister.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we will continue doing our best. Thank you once again.

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Review from Meena K (Sister of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is disabled and has never lived away from home. Karuna has provided her love care and friends. She is so happy and I know I made the right choice.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we will continue doing our best. Thank you once again.

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Review from Chandra P (Brother of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Karuna Manor is more than a care home. It is home to all its residents. The ambience is, together with the atmosphere, very soothing and attractive. The high quality of care is something that is most reassuring to the residents and their families.
The staff are very friendly and well-trained and always
eager to please and assist.
The food is excellent. The provision of Temple services with the resident Priest is a feather in the cap for Karuna Manor.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we will continue doing our best. Thank you once again.

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Review from D N (Son of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are genuine and ready to help at all times.


The manager is very caring and approachable at all times and makes every effort to resolve any issues immediately.


All nursing staff monitor residents regularly and report any concerns immediately.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we will continue doing our best. Thank you once again.

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Review from Vasudev M (Husband of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to Karuna Manor in February 2018, when she was discharged from hospital following a massive stroke. She needs total nursing and 24-hour care. Since moving to Karuna Manor her overall well being has improved and she is very happy here.
This is due to the excellent care she receives from
the compassionate and caring staff. This home is managed very well.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we will continue doing our best. Thank you once again.

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Review from R F (Daughter of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, loving care. Never needed to worry about mum. She ate well and the food was delicious and when she felt well enough, took part in activities.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we would continue doing our best. Thank you once again.

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Current Review Score: 10.0 (9.996)

Overview of Review Score

The Review Score of 10 (9.996) out of 10 for Karuna Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.996 for Karuna Manor is calculated as follows: ( (227 Excellents x 5) + (1 Goods x 4) ) ÷ 228 Ratings = 4.996

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Karuna Manor is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Nov 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (21)

Meet the Team (5)

Payal

Payal Chhabra

Job Title: Home Manager

Joined: 2019

Payal Chhabra has been an accomplished professional in the healthcare sector since 2005, with over 18 years of experience in delivering high-quality care and leading teams to success. She joined TLC in 2019 and has since become a valued and respected member of the organisation, known for her strong leadership, strategic vision, and unwavering commitment to resident well-being.


For the past five years, Payal has served as Home Manager at Karuna Manor, where she was instrumental in driving the home to achieve an Outstanding rating. Under her leadership, the home flourished through her focus on exceptional care standards, robust team development, and meaningful engagement with families and the wider community. Her ability to balance operational excellence with compassion has consistently set her apart as an inspiring leader in the sector.


We are delighted to welcome Payal back to TLC. Her proven expertise, dedication, and track record of success will undoubtedly continue to make a positive and lasting impact on our residents, colleagues, and families, while further strengthening TLC’s commitment to excellence in care.

Ravi

Ravi Joshi

Job Title: Business Development Manager

Joined: 2024

Before I arrived in the UK, I had the privilege of working in Sales and Marketing for almost four years, which has equipped me with excellent communication skills and the ability to maintain positive relationships with all the stakeholders.


In December 2022, I joined our sister care home Kailash Manor, as an Assistant Business Development Manager. During my tenure, I developed strong relationships with both the team and residents and provided support to other TLC homes as well. This experience has instilled in me a sense of responsibility towards the community and a desire to make a positive impact.


I am thrilled to have joined the team at Karuna Manor in August 2024, and I am confident that I will be able to establish good relationships with the residents and their families. I look forward to leveraging my skills and experience to contribute positively to the team’s success.

Rian

Rian Era

Job Title: Care Services Manager

Joined: 2020

After graduating with a bachelor’s degree in Nursing in 2003. I have worked in various departments in both medical and surgical settings, gaining over 18 years of experience along the way.


I joined the TLC family in 2015 and am pleased to say that I have been promoted to the role of Care Services Manager.


I’m honoured to be working with a very dedicated team and amazing residents at Karuna Manor.

Jihan

Jihan Al Dalhami

Job Title: HR & Finance Manager

Joined: 2024

I have 3 years of experience working in the care sector and am pleased to be a part of the team here at Karuna Manor.


As the Administration and Finance Manager, I support families and team members with all administrative matters, and I enjoy building relationships with our residents and their families. I enjoy working closely with our team and families and am committed to my role and the support it provides to those around me.

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Ashish Bhatt

Job Title: Hotel Services Manager

Joined: 2025

Ashish Bhatt brings a wealth of experience from the hotel industry, where he developed a strong background in hospitality, customer service, and operational management. He has successfully transitioned his expertise into the healthcare sector, joining Karuna Manor as Hotel Services Manager.


In his role, Ashish oversees key aspects of the home’s hotel services, ensuring that residents and their families experience the highest standards of comfort, dining, and service. His hospitality-driven approach enhances the overall resident experience, creating a warm, welcoming, and well-managed environment.


Ashish’s commitment to excellence, attention to detail, and dedication to service make him a valued member of the Karuna Manor leadership team, contributing to the home’s reputation for outstanding care and quality.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Karuna Manor to verify any information. View our terms and conditions. Karuna Manor has an Enhanced Service - more info.