EDINBURGH CARE HOME CELEBRATES EXCEPTIONAL CUSTOMER FEEDBACK

Staff and residents at Strachan House on Craigcrook Road in Edinburgh are celebrating receiving exceptional feedback in the home’s customer satisfaction survey. Everyone is as proud as can be after the home scored incredibly highly in all aspects of the survey.

Each year Barchester Healthcare, who own Strachan House, conduct a mammoth customer survey to collate feedback from their 13,800 residents and patients, and their loved ones. The survey is an opportunity to gather the opinions of the people living in Barchester’s homes and hospitals, along with those of their families and loved ones, in order to learn and improve. Every single piece of feedback given in the survey is considered and acted upon. This year the survey received over 13,000 individual pieces of feedback, all of which are passed on to the relevant home.

An impressive 84% of the residents at Strachan House stated that they would recommend the home to a friend. In the six different areas of the survey covering people, care, environment, activities, dining and communication, the home consistently scored over 80%. The home’s top score out of the six areas was for the calibre of its staff at 92%, followed by the home’s environment at 89%, and the quality of the care delivered at 88%. All team members are thrilled to have received such brilliant scores.

The report contained many glowing quotes from residents and their loved ones including: “From the start, we been nothing but impressed by the home and the way our dad is cared for” and “the carers' positive outlook and energy never fails to amaze me. They are all wonderful!” The staff are all over the moon with the comments they received which mean so much.

Frances Fisher, General Manager at Strachan House, said: “We are delighted that Strachan House received such excellent feedback from our residents and their loved ones. The team at Strachan House always strive to provide the best quality person-centred care for everyone who lives here continually going above and beyond to ensure all our residents lead the most fulfilling lives possible. They are all superstars and it is wonderful to see their dedication recognised.”

Strachan House care home is run by Barchester Healthcare, one of the UK’s largest care providers, which is committed to delivering personalised care across its care homes and hospitals. Strachan House provides residential, nursing and dementia care, from respite breaks to long term stays.

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