Barchester Strachan House Care Home

93 Craigcrook Road, Edinburgh EH4 3PE

Strachan House is situated near Craigcrook Castle and all the amenities of Edinburgh city centre. This purpose built home benefits from a high standard of decor, spacious courtyard, and beautifully landscaped gardens. The home provides first-class 24-hour nursing care alongside expert care for people with dementia in the dedicated Memory Lane unit. Care for people with MS, Parkinsons Disease and many other medical conditions is also provided.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in cooking, hospitality and regular music therapy sessions.

Services at Strachan House include daily activities, daily physiotherapy, visiting Health & Wellbeing therapists, on site hairdresser and visiting chiropodist.

Group: Barchester Healthcare Ltd

Person in charge: Jane Aitken (Senior General Manager)

Local Authority / Social Services: Edinburgh City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 82 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Segregated dementia unit. Ages 65+.

Single Rooms: 82

Shared Rooms: 0

Rooms with ensuite WC: 82

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Barchester Strachan House Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.2 (maximum of 10) for Barchester Strachan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Barchester Strachan House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.633 for Barchester Strachan House Care Home is calculated as follows: ( (178 Excellents x 5) + (54 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 251 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.61 Points relating to the number of positive Reviews for Barchester Strachan House Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.4 positive Reviews (82 registered maximum number of service users ÷ 5). 10 Reviews ÷ 16.4 Target = 0.610

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Barchester Strachan House Care Home has a Review Score of 9.2 (9.243) from 21 Reviews


Average Ratings

  • Excellent
    14
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Strachan House Care Home?

  • Extremely LIKELY
    18
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Strachan House Care Home

  • Daughter of Resident/Service User
    10
  • Wife of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Resident / Service User
    2
  • Husband of Resident/Service User
    1
  • more

I have found the staff very friendly and extremely supportive since my father was admitted. There is a wide range of activities each day from the excellent activity team who encourage residents to participate as much as possible.
There is a varied choice of meals and an alternative menu is available when needed. The gardens are well cared for and have a beautiful selection of trees, shrubs and flowers.
There are plenty of areas for sitting or walking outside the home which are easily accessible.

How likely would you be to recommend Barchester Strachan House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very good, very caring, very pleasant staff, very good food.

How likely would you be to recommend Barchester Strachan House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband has been at Strachan for 3 weeks and has been treated with kindness and respect in every way. The staff have helped him cope with a new unfamiliar place, full of complete strangers and although this is a difficult transition, he is showing signs of settling in and a large part of this is due to the lovely food he's enjoying every day. He will improve once he's included in outings.

How likely would you be to recommend Barchester Strachan House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I was at the end of my tether in caring for my mother and did not think it would be possible to settle her in a care home. When that became the only option, my first visit to you gave me some hope. The homely atmosphere, confident, caring attitude of the staff and of course the gardens let me think she might settle one distant day but you managed it in two months, enabling her to feel safe and to be as happy as I have seen her in a dozen year.

How likely would you be to recommend Barchester Strachan House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jane Aitkin, Senior General Manager at Barchester Strachan House Care Home responded to this review on 12 Mar 2018:

Thank you very much for your kind words, David.

My mother is very much at ease in the home. She suffers from Dementia and the staff are excellent.
There has been a massive improvement in the common cares, with décor specifically for Dementia sufferers.
The staff are very helpful and caring, they understand my mother and what she needs.

How likely would you be to recommend Barchester Strachan House Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Strachan House sets the standard to which all care homes should aspire - at every level. Strong leadership is evident and all staff, without exception, are truly amazing. The environment is full of fun and laughter, and the staff work together as a highly effective team; their top priority being the exceptional care and quality of life of the residents. The rapport, engagement, love, kindness and respect shown to our dad are way beyond our family's expectations. The 'Memory Lane' team here have become part of our family and our dad, a part of theirs. For us, Strachan House is absolute peace of mind, and our Dad's very happy home.

How likely would you be to recommend Barchester Strachan House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I regularly visit my wife at Strachan House, but at random hours. The latter presents no problem at all to the care home who welcome visits at any time. Although public transport is available nearby, on the adjacent street, I visit normally by car and very rarely have to park beyond the car parking provided on the grounds.

The approach to the domestically styled accommodation is a via a very well set up, and maintained, bright and fresh garden. The interiors also are fresh, clean, tasteful, well maintained, and renewed regularly, to a high standard.

The staff are always purposefully busy but equally are always welcoming. They will take the time to chat away and keep me updated on anything and everything happening. They also offer tea, coffee, cakes, biscuits etc regularly. This permeates the atmosphere at all times, an ambience of gentle and thoroughly professional caring. This makes my visits not stressful, but pleasant and reassures me constantly that my wife is getting the very best of care possible for her current condition.

How likely would you be to recommend Barchester Strachan House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother took a little while to settle as she has Alzheimer's disease but everyone at the care home was loving and caring and now my mother is happier than she has been for a few years.
She loves music and dancing and there is always something for her to get involved in.

How likely would you be to recommend Barchester Strachan House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Quite astonishing level of care. The sympathy, generosity, friendliness and patience, let alone professionalism, of every member of staff from the very top through every level of care and support staff, including cleaning and maintenance staff, was quite humbling. One could not have asked for or even dreamed of more and we will be eternally grateful to every one of the staff.

How likely would you be to recommend Barchester Strachan House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

The special management and whole team are first class, professional and friendly. They provide in this daily work a wonderful environment and ambience. In one word homely and nothing seems too much trouble for them. I have probably been a little hard in some of my answers but have tried to stick to the right balance of my impressions. For example, how do you compare the food to a top class restaurant? In summing up, my mother is extremely happy residing in Strachan House and the care provided when she took ill most likely saved her life. Thank you, the family are very happy and grateful.

How likely would you be to recommend Barchester Strachan House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

As a family, we cannot praise Strachan House highly enough. My mother has now been a resident for 6 weeks and we are delighted with the care that she is getting. The staff have gone to great lengths to get to know her personally and work out how best to care for her to minimise any distress or agitation. The communication with the family is impressive and staff discuss all aspects of Mum's well-being and listen and act upon our suggestions. All staff greet us with a smile and are very supportive of my father and all the family during what has been a difficult time for everyone. All care homes should be like Strachan House!

How likely would you be to recommend Barchester Strachan House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The staff at Memory Lane in Strachan House are simply excellent. My Mother has been a resident at Strachan House for almost 1 year. In that time, the nurses, carers and all the staff have got to know her extremely well. Nothing is too much trouble. I am happy that she is so well cared for. When I visit, I too am treated as part of the family. This is important to me as I miss my Mother.

How likely would you be to recommend Barchester Strachan House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

This is Dad's first week at Strachan House - having moved from another care home in Edinburgh. The atmosphere is strikingly different. Here there is a real buzz.

The staff are happy and extremely caring and welcoming. Dad has high falls risk but is fiercely independent and the staff watch him from a distance and give Dad as much independence as his condition allows, and treat him with real dignity.

On day 1 Dad said he would like to see The Kelpies and the care home are planning a residents trip to see them. The staff engage with Dad so well - immediately grasping his likes, dislikes and life history. They have sourced a low bed and Dad's mobility has improved already as he is encouraged to mobilise and walk, assisted by staff.

I think Dad will be happy here.

How likely would you be to recommend Barchester Strachan House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been here for one year and we haver had nothing to complain about. The staff are very professional, caring, helpful and friendly.

How likely would you be to recommend Barchester Strachan House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Warm, welcoming care home surrounded by well-kept gardens and caring and loving staff. Residents are treated with dignity and respect. The nurses and management are visible and approachable at all times. I am confident that my husband's care needs, which are complex, are being fulfilled in a caring environment.

How likely would you be to recommend Barchester Strachan House Care Home? Likely

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Average Rating:   4.3 out of 5

Although my aunt has only been in Barchester Strachan House Care Home for approx: 7 weeks. It has been obvious that the staff are well trained, they are friendly without condescending. Efficient without being obtrusive and seem genuinely keen to assist the residents. The home is clean and fresh. The nursing staff are caring and firm. I am delighted to have found such a place for anybody who needs 24/7 care.

How likely would you be to recommend Barchester Strachan House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff at Strachan House gave my husband excellent care throughout his stay of more than three years. I am particularly grateful for the great care taken in the last few weeks of his life. It is one of the good qualities of the staff that they are always polite to the residents. Any minor inconveniences only affected me and never him. No home could have provided better treatment, I firmly believe.

How likely would you be to recommend Barchester Strachan House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I can't praise the staff at Strachan House highly enough. They are all caring and thoughtful to residents and helpful and friendly to their family members. The facilities are comfortable and welcoming and there are lots of activities and trips out for residents. My father enjoys his meals and always looks happy and content when we visit.

How likely would you be to recommend Barchester Strachan House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Being of 'sound mind' but not body I have answered the ratings as best I can. I get very frustrated at times but play scrabble once a week, bingo (for a mars bar) twice a week. I have joined the book group (which has only met once) and the classical music group (which has met twice).
I read a lot in my room, knit for the cat and dog home and for the premature baby unit. Food could be improved, nursing care is good - dispensing pills. Occupational therapists are excellent. Carers - not enough of them, but good on the whole.

How likely would you be to recommend Barchester Strachan House Care Home? Likely

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Average Rating:   4 out of 5

The family is pleased with husbands placement.

How likely would you be to recommend Barchester Strachan House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Home has not been the same since last manager left, staffing levels are not as good, although the staff that are there just now are excellent with my relative. I have never seen the manager on the floor. Website needs updating, I have never seen or met any of the staff on the website working on my relatives floor, some of the staff on the website have now left.

How likely would you be to recommend Barchester Strachan House Care Home? Likely

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Average Rating:   4.2 out of 5

Jane Aitken, General Manager at Barchester Strachan House Care Home responded to this review on 29 Mar 2016:

Thank you for taking the time to complete and share your review of Strachan House. Care Inspectorate, the independent regulator of all health and social care services in Scotland, have recently inspected our home and we are pleased to say that we received a “Very Good” rating from them on Quality of Management and Leadership and “Very Good” for our Quality of Staffing. We meet and often exceed the required staffing levels within our home as recommended by both the Care Inspectorate and by Barchester Healthcare’s own care specialists. We are always open to comments and suggestions and my door is always open to families.

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Bed Vacancies

1 Bed Vacancy

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

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February 2016

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Care Home Idol 2016

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