Submit a Review for Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)
148 Graham Road, Malvern, WR14 2HY
View Full Details of Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)Latest Reviews for Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)
08 August 2025
My husband was cared for following a fall that resulted in a hospital stay. What a relief to find the wonderful care he received upon leaving the hospital for respite/rehabilitation, which gave me such peace of mind. He had a lovely en-suite room that was ideal for someone with Dementia, including a bell that sounded when he got out of bed to give a warning to the staff. The lounge/dining area is well furnished with comfortable chairs and tables Most of all it was lovely to see the loving care the staff were giving to the residents. The grounds with their trees and flowers are a credit to the gardener, so tranquil, my husband even went to feed the ducks! The whole area was spotlessly clean. During my husband's stay, it was our Diamond Wedding Anniversary the manager kindly said we could make use of the coffee lounge for a small get together of friends. I wouldn't hesitate to recommend this home.
05 June 2025
My father has resided at Davenhams for 6 years now & is well settled. He knows most of the staff who attend to him & they know him with his little quirks. I live in London, so my link is long distance, but I try to visit as often as I can. My father is bedridden & the carers feed him & turn him regularly due to bedsores. He says to me he's content, but has said to his carers on several occasions that he wants to 'go', but his body won't let him. Overall, as far as I can tell from my too infrequent visits, I'm happy with the care he's receiving, including from the local community nurses.
05 June 2025
Perrin's is very comfortable. Staff are very helpful and very reliable.
15 May 2025
A truely remarkable place run by first class people. It's steeped in history and stunning period features. A friendly, professional and caring enviroment which I would highly recommend to anyone. First class all round.
11 April 2025
The house and grounds are beautiful. My relative's room is quite large and comfortable with lovely views of the common. The staff are kind and attentive and his needs are well met. The team have gone out of their way to provide his room with more home comforts to help him settle in. Overall I am very impressed with the home and the care provided.
11 April 2025
My dad's spent three weeks in Davenham so far and is likely to stay for longer. It's a lovely old house with a beautiful garden and the staff have been excellent - kind, caring and patient without being patronising in any way. Highly recommended!
20 November 2024
The whole process of getting mum into a suitable home for respite, used as a transition from hospital back to her home, has been a pleasant experience. From the initial assessment in hospital to the discharge back to mum's home. The whole team have been responsive and shown care and compassion. Fun and respectful. Thanks.
18 November 2024
I have recently visited my friends at Bradbury. There was a really nice positive friendly atmosphere. Plenty of staff around chatting and attending to the residents.
01 October 2024
As a family, we are immensely grateful for everything the staff at Bradbury Court did for our mum and how they cared for her with such dignity and love. The staff went over and above for mum and treated everyone in my family as part of 'their family'. Nothing was ever too much and the care they gave her was outstanding. Thank you to every member of staff at that amazing place - a 'home' for my mum in her last year
18 September 2024
Bradbury Court has given outstanding care to my late stepmum for the last 6 years. She had such a lovely, homely and spacious room with all her own things and beautiful views. The staff were extremely friendly and helpful and I found it a very relaxed place to be. I was welcome to visit anytime without needing to make an appointment. My mum felt much loved and enjoyed helping the staff, she was very happy there and I always felt reassured that she was in excellent hands. In my experience with previous care homes, I consider it is far greater in comparison and I highly recommend Bradbury Court.
09 August 2024
The care provided to my aunt over the 8 years she was a resident was superb. She had a wonderful room where she was very comfortable. Although she was a very private person she was so happy with the attention shown to her by all the staff. If I need to go into care in the years ahead I won't hesitate to move into Davenham.
09 July 2024
Thank you to all the staff at Devanham's for their care. Our time with Devanham's was short, so our experience was limited. The facilities looked well-kept. Visiting was easy and without prior notice. A particular thanks to Devanham's unit manager who was especially kind and communicative during the difficult last days.
27 June 2024
My mum was a resident of Perrins House from December 2021 until she passed in May 2024. In the time she was at Perrins, my mum received excellent care throughout. Mum's room was lovely, overlooking the garden which she enjoyed so much. The staff were always friendly and helpful and kept the environment clean, tidy and calm. Mum especially liked the wide range of activities on offer, particularly the singers who would regularly come and sing music from her era. Mum also loved the garden club and the staff were very helpful in enabling mum to attend her granddaughter's wedding which was wonderful.
15 May 2024
My husband had been in the hospital for three months with delirium following a fall. A nurse accompanied him to Perrnins House, and they made sure his room was redecorated with a new floor. The room also had a wonderful view of the magnificent garden. Lunch is served in a dining room, and he is collected in a wheelchair. Guests are also welcome to join him for lunch at a small charge. There are excellent activities for residents, every weekday. All the staff, nurses and helpers are first class, have enormous patience and are very loving and fun. I could not recommend it more.
27 February 2024
The Davenham and its grounds are beautiful. There are lovely communal rooms and plenty of places to sit and chat. There are many kind staff that our relative has become close to and in whom we have confidence. However, in the few years they have been there, amongst the good things, there have been shortcomings. The five stars given reflect very much the current situation as a new manager has taken over who is dynamic, approachable and knowledgeable with very high standards. She has quickly identified a number of the issues of concern and already made some very positive and encouraging changes with many more improvements on the horizon. We feel confident that The Davenham and its residents are in safe hands and that the home will go from strength to strength.
06 February 2024
Day-to-day care in Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) - very good - staff clearly felt a lot of sympathy for my sister and were very fond of her. We had no problem with the staff who appeared always to be concerned about her welfare. My last visit revealed an accessible coffee lounge downstairs hitherto never mentioned. Another space to see our sister away from other people would have been welcome. A more complex situation was that no POA for our sister's health affairs existed, restricting our entitlement to information about her health situation. Initially told her health problems, this changed as time progressed. No information about her physical health or care plan was forthcoming. (We were told by Social Services that the Care Plan was not up-to-date). This was a change from the beginning of her stay. None of the family were allowed any information. Finally, another sister demanded information and refused to accept a negative reply based on the absence of a health and welfare POA on purely humanitarian grounds. Too late, as she then entered hospital for the last time. I have two questions to be addressed - not with a simple answer but informing any similar future situation concerning other patients in your care. 1) I understand that the law with regard to POA needs to be obeyed but in fact, no one outside the care home was being informed about her health care apart from her new GP. How is that acceptable? 2) Why did the approach change during her stay at Bradbury? I am aware of ongoing management problems but it appears that staff were not given clear guidelines on dealing with families nor walking a line between acknowledgement of family ties and obeying the letter of the law in terms of POAs.
26 December 2022
Whenever I go to see my brother the staff are always on hand and take time to chat with every resident. Not only are they there for residents but their caring extends to the families of the resident too. My brother is very settled. Bradbury Court and much loved by all the staff who show endless patience and understanding to us all whenever we visit. I couldn't wish for my brother to be in a better care home - I would recommend it to anyone.
01 November 2022
I must say the new manager and the team at Bradbury court go above and beyond for my wife to make sure all her care needs are met with dignity and respect. I would recommend Bradbury Court to all my family and my friends for dementia care.
05 July 2022
Thank you for getting Bradbury Court back to what it was before covid, one member of the team has done a fantastic job and deserves a medal for getting the staff back happy and motivated after previous staff have departed. A happy contented workforce reflects throughout the whole building and its now returned, it got to the stage were I did not look forward to visits or going to the front door, my mother is now much happier as is the environment and staff, with even some staff returning, I know it's been hard with staffing and shortages of staff but those their have raised the bar and are doing a great job. Well Done.
13 January 2022
We have removed our mother from Bradbury Court for the following reasons: Loss of clothing and toiletries. Poor oral hygiene, resulting in tooth loss, which was not noticed! Being unable to contact her via both landline and the care home's mobile phone - they were constantly left unanswered. Defensive, unprofessional and aggressive attitude of manager - every issue raised was met with hostility and made out to be ours, or our mother's, fault. There are many other issues. We have complained but have, so far, been left dissatisfied with the final response.
Latest Reviews for Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)
08 August 2025
My husband was cared for following a fall that resulted in a hospital stay. What a relief to find the wonderful care he received upon leaving the hospital for respite/rehabilitation, which gave me such peace of mind. He had a lovely en-suite room that was ideal for someone with Dementia, including a bell that sounded when he got out of bed to give a warning to the staff. The lounge/dining area is well furnished with comfortable chairs and tables Most of all it was lovely to see the loving care the staff were giving to the residents. The grounds with their trees and flowers are a credit to the gardener, so tranquil, my husband even went to feed the ducks! The whole area was spotlessly clean. During my husband's stay, it was our Diamond Wedding Anniversary the manager kindly said we could make use of the coffee lounge for a small get together of friends. I wouldn't hesitate to recommend this home.
05 June 2025
My father has resided at Davenhams for 6 years now & is well settled. He knows most of the staff who attend to him & they know him with his little quirks. I live in London, so my link is long distance, but I try to visit as often as I can. My father is bedridden & the carers feed him & turn him regularly due to bedsores. He says to me he's content, but has said to his carers on several occasions that he wants to 'go', but his body won't let him. Overall, as far as I can tell from my too infrequent visits, I'm happy with the care he's receiving, including from the local community nurses.
05 June 2025
Perrin's is very comfortable. Staff are very helpful and very reliable.
15 May 2025
A truely remarkable place run by first class people. It's steeped in history and stunning period features. A friendly, professional and caring enviroment which I would highly recommend to anyone. First class all round.
11 April 2025
The house and grounds are beautiful. My relative's room is quite large and comfortable with lovely views of the common. The staff are kind and attentive and his needs are well met. The team have gone out of their way to provide his room with more home comforts to help him settle in. Overall I am very impressed with the home and the care provided.
11 April 2025
My dad's spent three weeks in Davenham so far and is likely to stay for longer. It's a lovely old house with a beautiful garden and the staff have been excellent - kind, caring and patient without being patronising in any way. Highly recommended!
20 November 2024
The whole process of getting mum into a suitable home for respite, used as a transition from hospital back to her home, has been a pleasant experience. From the initial assessment in hospital to the discharge back to mum's home. The whole team have been responsive and shown care and compassion. Fun and respectful. Thanks.
18 November 2024
I have recently visited my friends at Bradbury. There was a really nice positive friendly atmosphere. Plenty of staff around chatting and attending to the residents.
01 October 2024
As a family, we are immensely grateful for everything the staff at Bradbury Court did for our mum and how they cared for her with such dignity and love. The staff went over and above for mum and treated everyone in my family as part of 'their family'. Nothing was ever too much and the care they gave her was outstanding. Thank you to every member of staff at that amazing place - a 'home' for my mum in her last year
18 September 2024
Bradbury Court has given outstanding care to my late stepmum for the last 6 years. She had such a lovely, homely and spacious room with all her own things and beautiful views. The staff were extremely friendly and helpful and I found it a very relaxed place to be. I was welcome to visit anytime without needing to make an appointment. My mum felt much loved and enjoyed helping the staff, she was very happy there and I always felt reassured that she was in excellent hands. In my experience with previous care homes, I consider it is far greater in comparison and I highly recommend Bradbury Court.
09 August 2024
The care provided to my aunt over the 8 years she was a resident was superb. She had a wonderful room where she was very comfortable. Although she was a very private person she was so happy with the attention shown to her by all the staff. If I need to go into care in the years ahead I won't hesitate to move into Davenham.
09 July 2024
Thank you to all the staff at Devanham's for their care. Our time with Devanham's was short, so our experience was limited. The facilities looked well-kept. Visiting was easy and without prior notice. A particular thanks to Devanham's unit manager who was especially kind and communicative during the difficult last days.
27 June 2024
My mum was a resident of Perrins House from December 2021 until she passed in May 2024. In the time she was at Perrins, my mum received excellent care throughout. Mum's room was lovely, overlooking the garden which she enjoyed so much. The staff were always friendly and helpful and kept the environment clean, tidy and calm. Mum especially liked the wide range of activities on offer, particularly the singers who would regularly come and sing music from her era. Mum also loved the garden club and the staff were very helpful in enabling mum to attend her granddaughter's wedding which was wonderful.
15 May 2024
My husband had been in the hospital for three months with delirium following a fall. A nurse accompanied him to Perrnins House, and they made sure his room was redecorated with a new floor. The room also had a wonderful view of the magnificent garden. Lunch is served in a dining room, and he is collected in a wheelchair. Guests are also welcome to join him for lunch at a small charge. There are excellent activities for residents, every weekday. All the staff, nurses and helpers are first class, have enormous patience and are very loving and fun. I could not recommend it more.
27 February 2024
The Davenham and its grounds are beautiful. There are lovely communal rooms and plenty of places to sit and chat. There are many kind staff that our relative has become close to and in whom we have confidence. However, in the few years they have been there, amongst the good things, there have been shortcomings. The five stars given reflect very much the current situation as a new manager has taken over who is dynamic, approachable and knowledgeable with very high standards. She has quickly identified a number of the issues of concern and already made some very positive and encouraging changes with many more improvements on the horizon. We feel confident that The Davenham and its residents are in safe hands and that the home will go from strength to strength.
06 February 2024
Day-to-day care in Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) - very good - staff clearly felt a lot of sympathy for my sister and were very fond of her. We had no problem with the staff who appeared always to be concerned about her welfare. My last visit revealed an accessible coffee lounge downstairs hitherto never mentioned. Another space to see our sister away from other people would have been welcome. A more complex situation was that no POA for our sister's health affairs existed, restricting our entitlement to information about her health situation. Initially told her health problems, this changed as time progressed. No information about her physical health or care plan was forthcoming. (We were told by Social Services that the Care Plan was not up-to-date). This was a change from the beginning of her stay. None of the family were allowed any information. Finally, another sister demanded information and refused to accept a negative reply based on the absence of a health and welfare POA on purely humanitarian grounds. Too late, as she then entered hospital for the last time. I have two questions to be addressed - not with a simple answer but informing any similar future situation concerning other patients in your care. 1) I understand that the law with regard to POA needs to be obeyed but in fact, no one outside the care home was being informed about her health care apart from her new GP. How is that acceptable? 2) Why did the approach change during her stay at Bradbury? I am aware of ongoing management problems but it appears that staff were not given clear guidelines on dealing with families nor walking a line between acknowledgement of family ties and obeying the letter of the law in terms of POAs.
26 December 2022
Whenever I go to see my brother the staff are always on hand and take time to chat with every resident. Not only are they there for residents but their caring extends to the families of the resident too. My brother is very settled. Bradbury Court and much loved by all the staff who show endless patience and understanding to us all whenever we visit. I couldn't wish for my brother to be in a better care home - I would recommend it to anyone.
01 November 2022
I must say the new manager and the team at Bradbury court go above and beyond for my wife to make sure all her care needs are met with dignity and respect. I would recommend Bradbury Court to all my family and my friends for dementia care.
05 July 2022
Thank you for getting Bradbury Court back to what it was before covid, one member of the team has done a fantastic job and deserves a medal for getting the staff back happy and motivated after previous staff have departed. A happy contented workforce reflects throughout the whole building and its now returned, it got to the stage were I did not look forward to visits or going to the front door, my mother is now much happier as is the environment and staff, with even some staff returning, I know it's been hard with staffing and shortages of staff but those their have raised the bar and are doing a great job. Well Done.
13 January 2022
We have removed our mother from Bradbury Court for the following reasons: Loss of clothing and toiletries. Poor oral hygiene, resulting in tooth loss, which was not noticed! Being unable to contact her via both landline and the care home's mobile phone - they were constantly left unanswered. Defensive, unprofessional and aggressive attitude of manager - every issue raised was met with hostility and made out to be ours, or our mother's, fault. There are many other issues. We have complained but have, so far, been left dissatisfied with the final response.