Friends of the Elderly Malvern (Davenham, Perrins, Bradbury)

148 Graham Road, Malvern WR14 2HY

Davenham, Bradbury Court and Perrins House are set in the beautiful Malvern countryside, Across the three homes specialist care is offered in dementia, residential, nursing and respite care. All rooms on the Malvernsite have en-suite facilities alongside beautiful communal areas for residents to enjoy. This includes bright and airy lounges, a sunroom, a spacious dining room, a hairdressing salon, a sensory garden and a galleried chapel.

The dedicated team understands that each resident is different and create a personalised care plan to ensure their needs are met staff are committed to making sure Malvern feels like home for every resident.

Malvern is a residence owned by the charity, Friends of the Elderly, whose mission it is to provide individual professional, dignified care services in a home from home setting.

Visit today or contact the team to find out more information.

Group: Friends of the Elderly Group

Person in charge: Samantha Corfield (General Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 97 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Huntington's Disease

Admission Information: Younger service users may be accepted subject to assessment. Ages 65+.

Single Rooms: 97

Rooms with ensuite WC: 93

Fees information:

Fees are based on an assessment of your individual care needs and will be calculated following a visit. Our fees at Friends of the Elderly Malvern start from £915 per week for residential care, £1,042 per week for nursing care ans £1,094 per week for dementia care.

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The main entrance is located on Graham Road, near the corner of Moorlands Road

Visiting:

The main reception is located within Davenham, there is also a secondary reception within Perrins House. Please visit reception on arrival.

Parking:

Car park near main entrance, further parking is available in Moorlands Road.

Latest Care Quality Commission* Report on Friends of the Elderly Malvern (Davenham, Perrins, Bradbury): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.6 (maximum of 10) for Friends of the Elderly Malvern (Davenham, Perrins, Bradbury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Friends of the Elderly Malvern (Davenham, Perrins, Bradbury) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.683 for Friends of the Elderly Malvern (Davenham, Perrins, Bradbury) is calculated as follows: ( (46 Excellents x 5) + (9 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 60 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.956 Points relating to the number of positive Reviews for Friends of the Elderly Malvern (Davenham, Perrins, Bradbury) is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 19.4 positive Reviews (97 registered maximum number of service users ÷ 5). 4 Reviews ÷ 19.4 Target = 0.206

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Friends of the Elderly Malvern (Davenham, Perrins, Bradbury) has a Review Score of 8.6 (8.639) from 5 Reviews


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Friends of the Elderly Malvern (Davenham, Perrins, Bradbury)?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Friends of the Elderly Malvern (Davenham, Perrins, Bradbury)

  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • more

My wife has used the respite service in Bradbury Court. I cannot speak highly enough about the care that she received from the manager and her staff. She is a caring and compassionate person and this is reflected throughout the whole building, nothing is too much trouble and no effort is spared to make everything comfortable. My wife has dementia and this is the only place that I know she is safe and secure outside her home.

How likely would you be to recommend Friends of the Elderly Malvern (Davenham, Perrins, Bradbury)? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

My mother has been in Perrins House for just over a year and it is truly excellent and she is extremely happy. The care is first rate and staff are faultless. The food is served in a suitable way with plenty of choices. Numerous activities she does exercise classes, French, board games, concerts, has her hair done. The staff are always welcoming when I visit. Nothing is too much trouble. Lunch was provided for 12 family members.

How likely would you be to recommend Friends of the Elderly Malvern (Davenham, Perrins, Bradbury)? Extremely Likely

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Average Rating:   4.8 out of 5

Perrins House has been a wonderful care home for my mother for 7 years. The staff are very friendly and caring and the new management team is a great improvement.

How likely would you be to recommend Friends of the Elderly Malvern (Davenham, Perrins, Bradbury)? Extremely Likely

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Average Rating:   4.4 out of 5

Bradbury Court provides a safe, caring, happy atmosphere. The staff are patient, good humoured and caring to the residents and always welcoming to visitors. They encourage residents to take part in activities, and they engage them in conversation. The rooms are kept clean and cheerful, and there are safe, colourful outdoor areas. The residents always seem to be happy and confident and receive excellent care at all times.

How likely would you be to recommend Friends of the Elderly Malvern (Davenham, Perrins, Bradbury)? Extremely Likely

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Average Rating:   5 out of 5

This was one of my best decisions to come here (my own decision) because the care is extremely good. The staff are helpful in every way and very helpful with a really caring attitude. They are always there for us and take us to our medical appointments. I feel very secure here and in safe hands. This is just like being at home. The food varies from good to dreadful. I would like a better quality and variety.

How likely would you be to recommend Friends of the Elderly Malvern (Davenham, Perrins, Bradbury)? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

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Safety / Security

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Value for Money

Average Rating:   4.2 out of 5

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