Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

148 Graham Road, Malvern WR14 2HY
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9.5 40 Reviews
  • Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House), Malvern
Friends of the Elderly Malvern specialises in care for people with dementia and also residential and nursing care. Malvern’s three care homes Bradbury Court, Davenham and Perrins House are set in a picturesque location.

Rooms have en suite facilities overlooking the beautiful gardens with views of the Malvern Hills. Malvern has a number of communal areas where residents can enjoy the company of fellow residents, visiting family and friends, including bright and airy lounges, a sunroom, spacious dining rooms and an extensive library, as well as, a sensory garden. For moments of reflection and tranquillity, there is a galleried chapel.

Malvern’s dedicated and compassionate care team understand that each resident is different. Care planning is personalised and centred on each resident’s individual needs. This, coupled with the informal relaxed environment of the homes makes Malvern home from home for residents, families and friends alike.

Respite care packages are also available at Malvern for people who need everyday care and support when carers need a respite break, or for people who need extra care and support during a recuperation period after an illness or hospital discharge.
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Care Provided by Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 97 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1415 – £1705
  • Self-Funded Residential Dementia Care: £1560 – £1935
  • Self-Funded Nursing Care: £1655 – £2000
  • RESPITE Self-Funded Residential Care: £1557 – £1875
  • RESPITE Self-Funded Residential Dementia Care: £1716 – £2129
  • RESPITE Self-Funded Nursing Care: £1821 – £2200

These prices are only a guideline, please contact Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jo Bennett (General Manager)

Local Authority / Social Services

Admission Criteria

  • Younger service users may be accepted subject to assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (97)
  • Single Rooms with Ensuite Wet Room (15)

Visiting

  • The main reception is located within Davenham, also a secondary reception within Perrins House. Please visit reception on arrival.

Parking

  • Car park near main entrance, further parking is available at Perrins House Via Moorlands Road.

Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) Reviews (40)

9.5

Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) has a Review Score of 9.5 (9.505) out of 10, based on 18 reviews in the last 2 years.
Over all time Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) has 40 reviews.

Overall Experience
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Date Published
  • 40
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Reviewer Connection to Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)
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Total of 40, showing 21-40
Review from M R (Son of Resident) published on 5 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thank you for getting Bradbury Court back to what it was before covid, one member of the team has done a fantastic job and deserves a medal for getting the staff back happy and motivated after previous staff have departed.
A happy contented workforce reflects throughout the whole building and its now
returned, it got to the stage were I did not look forward to visits or going to the front door, my mother is now much happier as is the environment and staff, with even some staff returning, I know it's been hard with staffing and shortages of staff but those their have raised the bar and are doing a great job. Well Done.
Reply from Emily Blake, Unit Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you so much for your kind words, change is never easy for anyone but I am so pleased that everyone has adapted so well. Your mother is a pleasure to care for and I am glad that you have noticed a positive change in both your mother and Bradbury Court as a whole. We are very lucky to have such a fantastic team and I will pass your lovely comments on to the staff.

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Review from A B (Daughter of Resident) published on 13 January 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
We have removed our mother from Bradbury Court for the following reasons:
Loss of clothing and toiletries.
Poor oral hygiene, resulting in tooth loss, which was not noticed!
Being unable to contact her via both landline and the care home's mobile phone - they were constantly left unanswered.
Defensive,
unprofessional and aggressive attitude of manager - every issue raised was met with hostility and made out to be ours, or our mother's, fault.
There are many other issues. We have complained but have, so far, been left dissatisfied with the final response.
Reply from Jessica Stone, Head of Marketing and Communications at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for raising this issue with us. At Friends of the Elderly, we are committed to providing high-quality care and we take complaints very seriously. This is why the issue outlined was investigated by our Director of Standards and Performance, who has been in communication with you. If you would like to contact us again, please do not hesitate to email comms@fote.org.uk. Many thanks, Friends of the Elderly.

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Review from Fiona R (Daughter of Resident) published on 12 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We all know about the difficulties and challenges of the Covid pandemic and the negative press coverage of care homes. My story is different because throughout I had the peace of mind that my mum was cared for in the best way possible. Staff moved into the home went the extra mile to make sure our loved
ones were looked after. I trusted the manager and staff to keep me informed and make things the best they could be in an extremely challenging time. Very grateful to the Friends of the Elderly Malvern family of my mum.
Reply from Elaine Banks, Bradbury Court Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

We appreciate your kind review. The support you have given and continue to give has been wonderful. It is an honour to look after your mum and have you as a part of the Bradbury Court family.

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Review from Sue T (Daughter of Resident) published on 9 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to the pandemic, the past year has been very difficult for staff and residents at Perrins House, and of great concern for families. However, the level of care has been exemplary, which has been of much comfort. Led by a very competent management team, all the staff have remained cheerful and dedicated
to the residents. According to my mother, aged 95, nothing is too much trouble, and they provide companionship and support to everyone there. Importantly, relatives have been kept informed of developments such as visiting arrangements, and the staff went to a great deal of trouble installing both outdoor and indoor screened visiting areas. A new arrangement involving rapid flow tests and an indoor meeting room has recently been added, which is warmly welcomed. There is a great range of activities for the residents and lovely touches such as a seasonal display table and decorations. Mum is genuinely happy at Perrins House, and my brother and I are delighted that she is safe and well.
Reply from Rachel Knighton, Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for taking the time to complete this review and for your lovely comments. The last year has been a challenge and very difficult for families not being able to visit together. The team at Perrins House has worked hard and continues to work determinedly - putting people at the heart of all that we do, to protect our residents, staff, and volunteers from the Covid virus and, keep our residents, their families and friends connected. This, I believe has brought a lot of comfort to people and has helped ease concerns. It is a pleasure to know that your mother is genuinely happy here at Perrins House. Perrins House has had to adapt to new ways of working, and we are confident that we are Covid wise in how we work. Thank you once again for your lovely comments.

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Review from Christine M (Daughter of Resident) published on 5 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care Mum has received since we moved her here when she got 'too much for her previous Care Home, has been second to none. The way they have looked after her, during this dreadful pandemic, has been nothing but remarkable, with staff remaining on-site to protect the residents. We have been kept informed
at all times how and when the visiting could be done, if visiting wasn't possible then Facetime was offered which was so helpful. Although it's taken a year to be able to hold Mum's hand again, not once have I doubted that she was being given the care and support that she needed. All the staff are wonderful, always cheerful and treat Mum with dignity and humour (which she loves). The food is fresh and wholesome, the regular tea and cake is a special favourite of Mum's and all areas are kept spotlessly clean and smelling fresh. I would recommend this Care Home, it's a heartbreaking decision to make but we couldn't have chosen better.
Reply from Elaine Banks, Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for your review. It is a pleasure to look after your mum. Both you and your sister have been very supportive during the pandemic, and we are glad to have you as part of the Bradbury court family.

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Review from Mary P (Daughter of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum moved to Perrins House last October when she needed nursing care. She has settled in well and looks comfortable whenever I visit. The staff seem kind and caring and communications with family members are efficient. The past year has presented formidable challenges but it's reassuring to know that
Mum's being well cared for. Thank you.
Reply from Rachel Knighton, Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for your kind words, your mother has settled in well and it is always a pleasure to be able to ensure she is comfortable and content.

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Review from Jane B (Daughter of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Perrins House for over a year now and has been looked after so incredibly well and kindly by all her carers and the management team that she has literally been brought back to life... she has progressed from only having fluids to eating so much good food that she has had to have
a new wardrobe (once or twice over!). Every time I see or speak to any of the staff they let me know all the important things about mum... what she says to them, how she is responding to activities, tiny sensitive and honest details that make me have total confidence in how she is being cared for. The staff all understand the needs of both clients and relatives and every time I visit there is something happy to hear about or see. Every carer who takes mum back to her room has obviously got to know her and to respond to her sensitively and she lights up to see them, perfectly content. This all makes me feel sure that there could not be a better place than Perrins House for my mum.
Reply from Rachel Knighton, Registered Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for your kind words of appreciation, it's always a pleasure to care for your mother and I'm glad she has settled in so well. I will pass your comments on to the staff.

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Review from Helen P (Daughter of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Perrins for 4 years. She has been very happy and doesn’t complain. She is very well looked after. She has had Parkinson’s for over 20 years and is almost immobile and finds it hard to communicate. However, she joins in the activities and has made a few friends which
is wonderful now that her former friends are mostly too old to visit her. The last 12 months have been difficult for my brother and me as we are not local although we understand the Covid restrictions. Our mother has continued to be content despite very few visits from us. We have managed to visit her a few times in the garden and in the Covid safe room. Last week, I got to see her in person for the first time since last February. The nurses have given me updates on her health. This has meant that we haven’t had to worry about her. She has been so happy that she wants me to put my name down!
Reply from Rachel Knighton, Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for taking the time to add a review of Perrins House. It has been a difficult year for everyone, but in particular, the residents and their families. I’m pleased to hear that your mother is recommending us to everyone, even though Covid has had its effect.

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Review from Jon F (Son of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Perrins House have consistently been caring to mum's needs, and have gone above and beyond their duties to ensure she has felt safe and comfortable during lockdowns. As mum herself says she could not be in a better place.
Reply from Rachel Knighton, Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for your kind words, it is a pleasure to care for your mother. Lockdown has brought challenges but the team continue to put residents needs first. Looking forward to when we can resume some normality.

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Review from Sarah P (Daughter of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was discharged from hospital as the second wave of Covid infection got underway. She was not ready to return home. Perrins House was very helpful in enabling her discharge into their care following negative Covid tests and quarantining for two weeks in her room. I was initially unable to visit
and still have not been into the home. I have visited in a screened room. Whilst it is frustrating not being able to enter the home for five months, it has been reassuring to know how high the standards of Covid security are at Perrins House and that my mother is well cared for, well-fed and warm. She has also appreciated the personal care offered including showering, hair washing and her nails being cut and varnished!
Reply from Rachel Knighton, Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for your positive comments and I’m very happy we were able to help in providing care for your mother when she needed it. As you note, Covid security has been at the forefront of all we do whilst also providing the personal touch.

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Review from Patrick M (Son of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in Bradbury Court for close to 18 months, she suffers from Vascular Dementia, she's 83 years old and requires 24/7 care. So, over the past year, she has settled into her 'new home' and totally relishes the personal contact, interaction, activities, and love that the staff at Bradbury
Court provide. As her only son, I know she is genuinely cared for and actually has a better life today than the 'dark days' living alone when she was widowed 8 years ago and as her dementia increased. We are thrilled to have secured Mum's placement and despite COVID 19, we have managed Face Time calls, visits in the garden, visits behind a secure glass wall, and of course prior to the pandemic, regular visits within the home. Mum has never been so active and stimulated for ages, thanks to the team at Bradbury Court, they can make a normal mundane day into a party for their residents, fun, smiling, and caring. What more could we wish for? Thank you all.
Reply from Elaine Banks, Unit Manager Bradbury Court at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you so much for your kind words, it is a pleasure to care for your Mum. I will pass on your thanks to all of the staff team at Bradbury Court.

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Review from Fiona C (Daughter of Resident) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff consistently warm and welcoming on each and every visit I have made. The care I have observed them give to each and every resident in exceptional. They listen to each resident wishes patiently encourage them to join in with the activities and mobilise and explain what is
going on to those who are confused. My father settled in much quicker than I anticipated and this is largely due to the staff encouraging him and helping him to mix with other residents. As a relative, it is very reassuring to know that he is well cared for.
Reply from Elaine Banks, Unit Manager Bradbury Court at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for your wonderful review, it is a pleasure having your father with us at Bradbury Court. It is always comforting to hear how happy our residents and families are with the genuine quality care we provide. I will ensure your lovely comments are passed on to the team.

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Review from M J (Daughter of Resident) published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Bradbury Court for 6 months and it has given her a lot of life back.
She is well cared for and feels appreciated.
Reply from Elaine Banks, Unit Manager Bradbury Court at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for your lovely review and comment. It is a pleasure to have Mum here as part of our family at Bradbury Court.

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Review from Annie A (Daughter of Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best move we ever made! The care shown to my mum is second to none - she is healthier, happier and, although her dementia has deteriorated, who knows me again which means so much. The staff and manager are exceptional - food is amazing and fresh. The rooms are clean - no odours - and very comfortable.
I
do and have recommended this home and my friend's mother is now a resident and my friend's opinion is the same.
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Review from L C (Daughter of Resident) published on 4 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is happy and content at Friends of the Elderly Malvern. It is so helpful knowing that she is safe and well cared for in light and bright surroundings. Everyone is caring, not only to residents but also to family members.
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Review from W S (Husband of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has used the respite service in Bradbury Court. I cannot speak highly enough about the care that she received from the manager and her staff. She is a caring and compassionate person and this is reflected throughout the whole building, nothing is too much trouble and no effort is spared to make
everything comfortable. My wife has dementia and this is the only place that I know she is safe and secure outside her home.
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Review from Gillian G (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Perrins House for just over a year and it is truly excellent and she is extremely happy. The care is first rate and staff are faultless. The food is served in a suitable way with plenty of choices. Numerous activities she does exercise classes, French, board games, concerts, has
her hair done. The staff are always welcoming when I visit. Nothing is too much trouble. Lunch was provided for 12 family members.
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Review from Sam K (Son of Resident) published on 6 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Perrins House has been a wonderful care home for my mother for 7 years. The staff are very friendly and caring and the new management team is a great improvement.
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Review from E T (Friend of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bradbury Court provides a safe, caring, happy atmosphere. The staff are patient, good humoured and caring to the residents and always welcoming to visitors. They encourage residents to take part in activities, and they engage them in conversation. The rooms are kept clean and cheerful, and there
are safe, colourful outdoor areas. The residents always seem to be happy and confident and receive excellent care at all times.
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Review from M P (Resident) assisted by family/friend published on 8 June 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This was one of my best decisions to come here (my own decision) because the care is extremely good. The staff are helpful in every way and very helpful with a really caring attitude. They are always there for us and take us to our medical appointments. I feel very secure here and in safe hands. This
is just like being at home. The food varies from good to dreadful. I would like a better quality and variety.
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Current Review Score: 9.5 (9.505)

Overview of Review Score

The Review Score of 9.5 (9.505) out of 10 for Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.577 for Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) is calculated as follows: ( (139 Excellents x 5) + (51 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 208 Ratings = 4.577
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.928 Points relating to the number of positive Reviews for Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 97 registered maximum number of service users is 19.4. 18 Positive Reviews ÷ 19.4 = 0.928
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Jo

Jo Bennett

Job Title: General Manager

“I started my career working in the Motor Trade arena, in B2B (Business to Business) Customer Sales. My motivation to change careers and focus on care came from my loving Grandparents. My Nan lived with us for many years and was always there when I needed her. As Nan got older, as a family, we had first-hand experience of palliative care, which inspired me to pursue a healthcare career, so I too could ensure quality care for others.


I have now worked in the care industry for 16 years in a variety of roles across the sector. Most recently, I worked in regional operations for a number of large nursing homes.


My passion has always been to create a welcoming and inclusive community where people truly feel a sense of home. This belief directs me every day, and I am so proud to lead a team that holds our residents’ health, well-being and happiness at the heart of all we do.”

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