Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

148 Graham Road, Malvern WR14 2HY
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9.7 47 Reviews
  • Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House), Malvern
Friends of the Elderly Malvern specialises in care for people with dementia and also residential and nursing care. Malvern’s three care homes Bradbury Court, Davenham and Perrins House are set in a picturesque location.

Rooms have en suite facilities overlooking the beautiful gardens with views of the Malvern Hills. Malvern has a number of communal areas where residents can enjoy the company of fellow residents, visiting family and friends, including bright and airy lounges, a sunroom, spacious dining rooms and an extensive library, as well as, a sensory garden. For moments of reflection and tranquillity, there is a galleried chapel.

Malvern’s dedicated and compassionate care team understand that each resident is different. Care planning is personalised and centred on each resident’s individual needs. This, coupled with the informal relaxed environment of the homes makes Malvern home from home for residents, families and friends alike.

Respite care packages are also available at Malvern for people who need everyday care and support when carers need a respite break, or for people who need extra care and support during a recuperation period after an illness or hospital discharge.
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Care Provided by Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 97 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1470 – £1775
  • Self-Funded Residential Dementia Care: £1620 – £2010
  • Self-Funded Nursing Care: £1720 – £2080
  • RESPITE Self-Funded Residential Care: £1617 – £1953
  • RESPITE Self-Funded Residential Dementia Care: £1782 – £2211
  • RESPITE Self-Funded Nursing Care: £1892 – £2288
The price(s) shown are provided by the care home. Contact Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) for full pricing details and T&Cs.

Contact Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jo Bennett (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (97)
  • Single Rooms with Ensuite Wet Room (15)

Visiting

  • The main reception is located within Davenham, also a secondary reception within Perrins House. Please visit reception on arrival.

Parking

  • Car park near main entrance, further parking is available at Perrins House Via Moorlands Road.

Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) Reviews (47)

9.7

Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) has a Review Score of 9.7 (9.694) out of 10, based on 24 reviews in the last 2 years.
Over all time Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) has 47 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)
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Total of 47, showing 21-40
Review from Rose P (Daughter of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bradbury Court has given outstanding care to my late stepmum for the last 6 years. She had such a lovely, homely and spacious room with all her own things and beautiful views. The staff were extremely friendly and helpful and I found it a very relaxed place to be. I was welcome to visit anytime without
needing to make an appointment. My mum felt much loved and enjoyed helping the staff, she was very happy there and I always felt reassured that she was in excellent hands. In my experience with previous care homes, I consider it is far greater in comparison and I highly recommend Bradbury Court.
Reply from Jo Bennett, General Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)We really appreciate your review of Bradbury Court. Thank you so much for your kind words.
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Review from Peter K (Nephew of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided to my aunt over the 8 years she was a resident was superb. She had a wonderful room where she was very comfortable. Although she was a very private person she was so happy with the attention shown to her by all the staff. If I need to go into care in the years ahead I won't hesitate
to move into Davenham.
Reply from Jessica Dean, Head of Marketing and Communications at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)Thank you for taking the time to leave a review, it is greatly appreciated.
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Review from John F (Next of Kin) published on 9 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff at Devanham's for their care. Our time with Devanham's was short, so our experience was limited. The facilities looked well-kept. Visiting was easy and without prior notice. A particular thanks to Devanham's unit manager who was especially kind and communicative during the
difficult last days.
Reply from Jo Bennett, General Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)Thank you for taking the time to leave a review, it is greatly appreciated.
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Review from David H (Son of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident of Perrins House from December 2021 until she passed in May 2024. In the time she was at Perrins, my mum received excellent care throughout. Mum's room was lovely, overlooking the garden which she enjoyed so much. The staff were always friendly and helpful and kept the environment
clean, tidy and calm. Mum especially liked the wide range of activities on offer, particularly the singers who would regularly come and sing music from her era. Mum also loved the garden club and the staff were very helpful in enabling mum to attend her granddaughter's wedding which was wonderful.
Reply from Jo Bennett, General Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)Thank you for sharing your experience, it is greatly appreciated and it was an absolute pleasure to have your mum a part of our Perrins House family.
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Review from Christabel F (Wife of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had been in the hospital for three months with delirium following a fall. A nurse accompanied him to Perrnins House, and they made sure his room was redecorated with a new floor. The room also had a wonderful view of the magnificent garden. Lunch is served in a dining room, and he is collected
in a wheelchair. Guests are also welcome to join him for lunch at a small charge. There are excellent activities for residents, every weekday. All the staff, nurses and helpers are first class, have enormous patience and are very loving and fun. I could not recommend it more.
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Review from M C (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Davenham and its grounds are beautiful. There are lovely communal rooms and plenty of places to sit and chat. There are many kind staff that our relative has become close to and in whom we have confidence. However, in the few years they have been there, amongst the good things, there have been shortcomings.
The five stars given reflect very much the current situation as a new manager has taken over who is dynamic, approachable and knowledgeable with very high standards. She has quickly identified a number of the issues of concern and already made some very positive and encouraging changes with many more improvements on the horizon. We feel confident that The Davenham and its residents are in safe hands and that the home will go from strength to strength.
Reply from Maricel Biringquez, Unit Manager - Davenham at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)Thank you so much for taking the time to write this lovely review. We are pleased that you have noticed the positive changes at Davenham. Our general manager and Davenham team will continue to do our best to deliver the best care possible that the residents deserve.
It is a pleasure looking after your mother and being able to build a great relationship with her.
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Review from Fiona P (Sister of Resident) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Day-to-day care in Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) - very good - staff clearly felt a lot of sympathy for my sister and were very fond of her. We had no problem with the staff who appeared always to be concerned about her welfare. My last visit revealed an
accessible coffee lounge downstairs hitherto never mentioned. Another space to see our sister away from other people would have been welcome.
A more complex situation was that no POA for our sister's health affairs existed, restricting our entitlement to information about her health situation. Initially told her health problems, this changed as time progressed. No information about her physical health or care plan was forthcoming. (We were told by Social Services that the Care Plan was not up-to-date). This was a change from the beginning of her stay. None of the family were allowed any information.
Finally, another sister demanded information and refused to accept a negative reply based on the absence of a health and welfare POA on purely humanitarian grounds. Too late, as she then entered hospital for the last time.
I have two questions to be addressed - not with a simple answer but informing any similar future situation concerning other patients in your care.
1) I understand that the law with regard to POA needs to be obeyed but in fact, no one outside the care home was being informed about her health care apart from her new GP. How is that acceptable?
2) Why did the approach change during her stay at Bradbury?
I am aware of ongoing management problems but it appears that staff were not given clear guidelines on dealing with families nor walking a line between acknowledgement of family ties and obeying the letter of the law in terms of POAs.
Reply from Jessica Dean, Head of Marketing and Communications at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)Many thanks for taking the time to review Friends of the Elderly Malvern. We pride ourselves on providing excellent care at Friends of the Elderly and I was concerned to read your review. I understand that the care team worked with yourself and other members of your sister’s family, including her husband, and I would be keen to discuss your concerns with you in more detail. Would it be possible to contact me at comms@fote.org.uk with your details so that I can look into this further? Kind regards
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Review from S S (Husband of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I must say the new manager and the team at Bradbury court go above and beyond for my wife to make sure all her care needs are met with dignity and respect. I would recommend Bradbury Court to all my family and my friends for dementia care.
Reply from Emily Blake, Bradbury Court Unit Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)Thank you so much for your kind words, I will share them with the team. It is a pleasure to have your wife with us at Bradbury Court.
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Review from A B (Daughter of Resident) published on 13 January 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
We have removed our mother from Bradbury Court for the following reasons:
Loss of clothing and toiletries.
Poor oral hygiene, resulting in tooth loss, which was not noticed!
Being unable to contact her via both landline and the care home's mobile phone - they were constantly left unanswered.
Defensive,
unprofessional and aggressive attitude of manager - every issue raised was met with hostility and made out to be ours, or our mother's, fault.
There are many other issues. We have complained but have, so far, been left dissatisfied with the final response.
Reply from Jessica Stone, Head of Marketing and Communications at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)Thank you for raising this issue with us. At Friends of the Elderly, we are committed to providing high-quality care and we take complaints very seriously. This is why the issue outlined was investigated by our Director of Standards and Performance, who has been in communication with you. If you would like to contact us again, please do not hesitate to email comms@fote.org.uk. Many thanks, Friends of the Elderly.
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Review from Fiona R (Daughter of Resident) published on 12 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We all know about the difficulties and challenges of the Covid pandemic and the negative press coverage of care homes. My story is different because throughout I had the peace of mind that my mum was cared for in the best way possible. Staff moved into the home went the extra mile to make sure our loved
ones were looked after. I trusted the manager and staff to keep me informed and make things the best they could be in an extremely challenging time. Very grateful to the Friends of the Elderly Malvern family of my mum.
Reply from Elaine Banks, Bradbury Court Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)We appreciate your kind review. The support you have given and continue to give has been wonderful. It is an honour to look after your mum and have you as a part of the Bradbury Court family.
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Review from Sue T (Daughter of Resident) published on 9 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to the pandemic, the past year has been very difficult for staff and residents at Perrins House, and of great concern for families. However, the level of care has been exemplary, which has been of much comfort. Led by a very competent management team, all the staff have remained cheerful and dedicated
to the residents. According to my mother, aged 95, nothing is too much trouble, and they provide companionship and support to everyone there. Importantly, relatives have been kept informed of developments such as visiting arrangements, and the staff went to a great deal of trouble installing both outdoor and indoor screened visiting areas. A new arrangement involving rapid flow tests and an indoor meeting room has recently been added, which is warmly welcomed. There is a great range of activities for the residents and lovely touches such as a seasonal display table and decorations. Mum is genuinely happy at Perrins House, and my brother and I are delighted that she is safe and well.
Reply from Rachel Knighton, Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)Thank you for taking the time to complete this review and for your lovely comments. The last year has been a challenge and very difficult for families not being able to visit together. The team at Perrins House has worked hard and continues to work determinedly - putting people at the heart of all that we do, to protect our residents, staff, and volunteers from the Covid virus and, keep our residents, their families and friends connected. This, I believe has brought a lot of comfort to people and has helped ease concerns. It is a pleasure to know that your mother is genuinely happy here at Perrins House. Perrins House has had to adapt to new ways of working, and we are confident that we are Covid wise in how we work. Thank you once again for your lovely comments.
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Review from Christine M (Daughter of Resident) published on 5 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care Mum has received since we moved her here when she got 'too much for her previous Care Home, has been second to none. The way they have looked after her, during this dreadful pandemic, has been nothing but remarkable, with staff remaining on-site to protect the residents. We have been kept informed
at all times how and when the visiting could be done, if visiting wasn't possible then Facetime was offered which was so helpful. Although it's taken a year to be able to hold Mum's hand again, not once have I doubted that she was being given the care and support that she needed. All the staff are wonderful, always cheerful and treat Mum with dignity and humour (which she loves). The food is fresh and wholesome, the regular tea and cake is a special favourite of Mum's and all areas are kept spotlessly clean and smelling fresh. I would recommend this Care Home, it's a heartbreaking decision to make but we couldn't have chosen better.
Reply from Elaine Banks, Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)Thank you for your review. It is a pleasure to look after your mum. Both you and your sister have been very supportive during the pandemic, and we are glad to have you as part of the Bradbury court family.
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Review from Mary P (Daughter of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum moved to Perrins House last October when she needed nursing care. She has settled in well and looks comfortable whenever I visit. The staff seem kind and caring and communications with family members are efficient. The past year has presented formidable challenges but it's reassuring to know that
Mum's being well cared for. Thank you.
Reply from Rachel Knighton, Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)Thank you for your kind words, your mother has settled in well and it is always a pleasure to be able to ensure she is comfortable and content.
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Review from Jane B (Daughter of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Perrins House for over a year now and has been looked after so incredibly well and kindly by all her carers and the management team that she has literally been brought back to life... she has progressed from only having fluids to eating so much good food that she has had to have
a new wardrobe (once or twice over!). Every time I see or speak to any of the staff they let me know all the important things about mum... what she says to them, how she is responding to activities, tiny sensitive and honest details that make me have total confidence in how she is being cared for. The staff all understand the needs of both clients and relatives and every time I visit there is something happy to hear about or see. Every carer who takes mum back to her room has obviously got to know her and to respond to her sensitively and she lights up to see them, perfectly content. This all makes me feel sure that there could not be a better place than Perrins House for my mum.
Reply from Rachel Knighton, Registered Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)Thank you for your kind words of appreciation, it's always a pleasure to care for your mother and I'm glad she has settled in so well. I will pass your comments on to the staff.
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Review from Helen P (Daughter of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Perrins for 4 years. She has been very happy and doesn’t complain. She is very well looked after. She has had Parkinson’s for over 20 years and is almost immobile and finds it hard to communicate. However, she joins in the activities and has made a few friends which
is wonderful now that her former friends are mostly too old to visit her. The last 12 months have been difficult for my brother and me as we are not local although we understand the Covid restrictions. Our mother has continued to be content despite very few visits from us. We have managed to visit her a few times in the garden and in the Covid safe room. Last week, I got to see her in person for the first time since last February. The nurses have given me updates on her health. This has meant that we haven’t had to worry about her. She has been so happy that she wants me to put my name down!
Reply from Rachel Knighton, Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)Thank you for taking the time to add a review of Perrins House. It has been a difficult year for everyone, but in particular, the residents and their families. I’m pleased to hear that your mother is recommending us to everyone, even though Covid has had its effect.
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Review from Jon F (Son of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Perrins House have consistently been caring to mum's needs, and have gone above and beyond their duties to ensure she has felt safe and comfortable during lockdowns. As mum herself says she could not be in a better place.
Reply from Rachel Knighton, Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)Thank you for your kind words, it is a pleasure to care for your mother. Lockdown has brought challenges but the team continue to put residents needs first. Looking forward to when we can resume some normality.
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Review from Sarah P (Daughter of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was discharged from hospital as the second wave of Covid infection got underway. She was not ready to return home. Perrins House was very helpful in enabling her discharge into their care following negative Covid tests and quarantining for two weeks in her room. I was initially unable to visit
and still have not been into the home. I have visited in a screened room. Whilst it is frustrating not being able to enter the home for five months, it has been reassuring to know how high the standards of Covid security are at Perrins House and that my mother is well cared for, well-fed and warm. She has also appreciated the personal care offered including showering, hair washing and her nails being cut and varnished!
Reply from Rachel Knighton, Care Home Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)Thank you for your positive comments and I’m very happy we were able to help in providing care for your mother when she needed it. As you note, Covid security has been at the forefront of all we do whilst also providing the personal touch.
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Review from Patrick M (Son of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in Bradbury Court for close to 18 months, she suffers from Vascular Dementia, she's 83 years old and requires 24/7 care. So, over the past year, she has settled into her 'new home' and totally relishes the personal contact, interaction, activities, and love that the staff at Bradbury
Court provide. As her only son, I know she is genuinely cared for and actually has a better life today than the 'dark days' living alone when she was widowed 8 years ago and as her dementia increased. We are thrilled to have secured Mum's placement and despite COVID 19, we have managed Face Time calls, visits in the garden, visits behind a secure glass wall, and of course prior to the pandemic, regular visits within the home. Mum has never been so active and stimulated for ages, thanks to the team at Bradbury Court, they can make a normal mundane day into a party for their residents, fun, smiling, and caring. What more could we wish for? Thank you all.
Reply from Elaine Banks, Unit Manager Bradbury Court at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)Thank you so much for your kind words, it is a pleasure to care for your Mum. I will pass on your thanks to all of the staff team at Bradbury Court.
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Review from Fiona C (Daughter of Resident) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff consistently warm and welcoming on each and every visit I have made. The care I have observed them give to each and every resident in exceptional. They listen to each resident wishes patiently encourage them to join in with the activities and mobilise and explain what is
going on to those who are confused. My father settled in much quicker than I anticipated and this is largely due to the staff encouraging him and helping him to mix with other residents. As a relative, it is very reassuring to know that he is well cared for.
Reply from Elaine Banks, Unit Manager Bradbury Court at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)Thank you for your wonderful review, it is a pleasure having your father with us at Bradbury Court. It is always comforting to hear how happy our residents and families are with the genuine quality care we provide. I will ensure your lovely comments are passed on to the team.
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Review from M J (Daughter of Resident) published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Bradbury Court for 6 months and it has given her a lot of life back.
She is well cared for and feels appreciated.
Reply from Elaine Banks, Unit Manager Bradbury Court at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)Thank you for your lovely review and comment. It is a pleasure to have Mum here as part of our family at Bradbury Court.
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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.694 for Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) is calculated as follows: ( (213 Excellents x 5) + (50 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 281 Ratings = 4.694
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 97 registered maximum number of service users is 19.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

Jo

Jo Bennett

Job Title: General Manager

“I started my career working in the Motor Trade arena, in B2B (Business to Business) Customer Sales. My motivation to change careers and focus on care came from my loving Grandparents. My Nan lived with us for many years and was always there when I needed her. As Nan got older, as a family, we had first-hand experience of palliative care, which inspired me to pursue a healthcare career, so I too could ensure quality care for others.


I have now worked in the care industry for 16 years in a variety of roles across the sector. Most recently, I worked in regional operations for a number of large nursing homes.


My passion has always been to create a welcoming and inclusive community where people truly feel a sense of home. This belief directs me every day, and I am so proud to lead a team that holds our residents’ health, well-being and happiness at the heart of all we do.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) to verify any information. View our terms and conditions. Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) has an Enhanced Service - more info.