Submit a Review for Oaklands House Care Centre
Allington Lane, West End, Southampton, SO30 3HP
View full details of Oaklands House Care CentreLatest Reviews for Oaklands House Care Centre
29 January 2026
My husband was cared for at Oaklands House Care Centre for 2 years until his death. During this time he was treated with care and dignity. I know at times his dementia made him very difficult but the staff knew how to help him through these times. During the day the variety of activities provided by
the excellent lifestyles team were second to none. From quizzes and word games to singalongs and visiting entertainers there was something for everyone. When it came to end of life care we were cared for as a family. During all this time the staff of Oaklands House Care Centre became like a second family. I got to know many of the other residents so the obvious thing for me to do after his death was to volunteer. I love spending time with the residents one day a week. Whether it's making a cup of tea, having a chat, cleaning musical instruments or enjoying listening to a visiting singer my day is busy but enjoyable. I get as much out of my day as I'm able to give to the residents.
30 September 2025
I was sceptical at first when seeing the home, however the staff are really on the ball with all residents and their families.
Nothing is ever to much even for the visitors they go above and beyond to look out for the residents in their care.
I have to single out Terri as someone who takes the
time to listen to any concerns and also addresses them when we visit my grandmother 3-4 times a week.
The manager Byron is always smiling and welcoming everyone with a positive attitude,
He leads a very well oiled machine.
If you need a place for a relative or friend this should be your first choice.
21 August 2025
During the time my husband has been living at Oaklands he has received exemplary care. The home is spotlessly clean always and the food smells and looks delicious.
The entertainment is well thought out and the residents join in and have a happy time.
The staff make visitors welcome and
comfortable in Oaklands.
Despite my husbands reticence when he first arrived here he has since settled down, is now sitting with others to enjoy his meals and talking to residents.
I feel confident and happy with the care, kindness and comfort given to my husband and couldn't ask for anything more.
03 July 2025
My mother had her 91st birthday at the home's cafe which is especially decorated like a tearoom and able to accommodate a number of guests for celebrations. My mum was thrilled with the service the Lifestyle team provided for her family party. The food was excellent and plentiful, the team had
decorated the room with pictures and a happy birthday banner, they really had thought of everything and were all very engaging on the day. Nothing was too much trouble and everyone was so kind and helpful. My sister and I continue to feel extremely fortunate that our Mum is at Oaklands and receiving such wonderful care.
03 July 2025
The very first time I walked into Oaklands House I felt the warmth in the building. I knew that it was the place I wanted my husband to be. He is very happy. I can not speak highly enough of all the staff, from day one he has been 100% looked after and cared for nothing is too much trouble from
every member of staff, my husband and I celebrated our diamond wedding anniversary in the beautiful vintage cafe. The food was amazing, the cake was outstanding. The staff did a wonderful job decorating the room it was really lovely.
13 June 2025
What a lovely tea party in the Parisian Room made Mum relive her days in the New Forest having a cream tea in the little tea rooms.
Staff always so lovely and nothing is too much trouble.
14 May 2025
The time is very friendly and everyone makes you feel at ease when you arrive. The team at Oaklands clearly have a good bond which makes them so great to be around. My mum seemed settled in her new home and happy, which is the most important thing to us as a family. What a lovely, caring home.
07 March 2025
Mum seems to have settled in better than we thought she would. Her whole life has changed drastically but the staff all seem to be really thoughtful and caring and although she forgets most things she doesn't forget how kind everyone is. Her room is always clean and tidy and her clothes are clean.
She also tells me that the staff who wash her are also very kind.
07 February 2025
Without prejudice. They comment, it's not our job. It should have been done by housekeeping. Said loudly in front of visitors.
How my wife got ringworm brings cleanliness into question? Thankfully now under control.
21 January 2025
My parents are both in Oaklands House Care Centre, arriving at different times. They are care for with the utmost respect. Their rooms are beautifully clean, and looked after by all the staff. The food is freshly prepared and the choice always available. The best thing is that my parents are safe,
well cared for, warm and content. The worry we had has gone and we can now enjoy our visits.
17 January 2025
All of the staff are kind, considerate, helpful and patient. Not only with the client, but with us, as a family visiting.
Our brother has been challenging at times with the staff but they have accepted this with love, humor and patience. Very much appreciated.
17 January 2025
Oaklands House Care Centre is a wonderful home. My mother needs are taken care of. Any concerns I may have are always addressed and resolved. My mum has been a resident for 4 years 4 months and is now on end of life care where she is kept comfortable and peaceful. All the Oakland Team are such
amazing people. Compassionate, caring patient and so very kind. I couldn't wish for a better home for my mum.
17 January 2025
In my 4 months experience of my mum being cared for in Oaklands, I find the staff all kind and caring to the residents and feel they all go above and beyond towards the residents and their families whilst visiting.
16 January 2025
Oakland's staff are friendly and helpful. Mum had a scrumptious afternoon tea in the vintage tea room for her birthday, cake, balloons etc. Definitely making it a special day. There are always lots of activities to get involved in and sometimes Mum really does have a lot of fun. Thank you everyone
at the 'Oakland's Family' you are very much appreciated.
03 December 2024
I would like to thank everyone at Oakland House care home for looking after my Dad.
The care and support were excellent and the staff were so very caring, nothing was too much trouble.
Dad was there was about 3 months and it was so reassuring for us as a family that he was being well looked
after.
21 November 2024
The care and support was excellent. The staff were so caring.
16 September 2024
Mum and I had a wonderful afternoon tea in your cafe. It was so lovely meeting some of the other residents and their relatives. The cafe is decorated so beautifully like an old-fashioned tea room. The ambience was just right and the food was perfect. What a lovely treat! Thank you.
12 September 2024
What an amazing summer fete we attended in July. The activities team and staff were amazing. My mum was enjoying herself so much she forgot she had family there. The fete had something for everyone including grandchildren. These events are so good at helping make sure amazing memories with our loved
ones. Best decision ever was my mum becoming a permanent resident at Oaklands. Thank you for these memories.
03 September 2024
My mum arrived at Oaklands for respite care in January 2024 after being extremely ill at Christmas and being admitted to the hospital. As soon as I arrived prior to Mum's admission I was greeted with a warm welcome from all the staff. The Centre is extremely clean and smells lovely. Mum has
settled in so well that she is now a permanent resident as she needs 24-hour care. When Mum first arrived she was very shy and just wanted to be in her room but over time the staff have encouraged her to come out of her room. She has now made some lovely friends and is eating with the other residents which is lovely to see. The activity team are also brilliant with activities scheduled for 7 days per week which my mum really enjoys. I went yesterday for afternoon tea with Mum and other residents/family, we all had a lovely time and the food was delicious.
I'm now her daughter again and not her carer anymore. I can now sleep at night not worrying about her. I would highly recommend this centre.
20 August 2024
Just want to give a big thank you to the carers and team for arranging the lovely cream tea in the Vintage Cafe room for Dad's birthday. We thoroughly enjoyed it. Dad came into the home in November last year for end-of-life care. You wouldn't believe it by looking at him now. He has improved
dramatically since being here, this is all due to the wonderful care and attention of the team at Oaklands. We are so glad that we were able to choose Oaklands as Dad is doing so well. Thanks again.
Latest Reviews for Oaklands House Care Centre
29 January 2026
My husband was cared for at Oaklands House Care Centre for 2 years until his death. During this time he was treated with care and dignity. I know at times his dementia made him very difficult but the staff knew how to help him through these times. During the day the variety of activities provided by
the excellent lifestyles team were second to none. From quizzes and word games to singalongs and visiting entertainers there was something for everyone. When it came to end of life care we were cared for as a family. During all this time the staff of Oaklands House Care Centre became like a second family. I got to know many of the other residents so the obvious thing for me to do after his death was to volunteer. I love spending time with the residents one day a week. Whether it's making a cup of tea, having a chat, cleaning musical instruments or enjoying listening to a visiting singer my day is busy but enjoyable. I get as much out of my day as I'm able to give to the residents.
30 September 2025
I was sceptical at first when seeing the home, however the staff are really on the ball with all residents and their families.
Nothing is ever to much even for the visitors they go above and beyond to look out for the residents in their care.
I have to single out Terri as someone who takes the
time to listen to any concerns and also addresses them when we visit my grandmother 3-4 times a week.
The manager Byron is always smiling and welcoming everyone with a positive attitude,
He leads a very well oiled machine.
If you need a place for a relative or friend this should be your first choice.
21 August 2025
During the time my husband has been living at Oaklands he has received exemplary care. The home is spotlessly clean always and the food smells and looks delicious.
The entertainment is well thought out and the residents join in and have a happy time.
The staff make visitors welcome and
comfortable in Oaklands.
Despite my husbands reticence when he first arrived here he has since settled down, is now sitting with others to enjoy his meals and talking to residents.
I feel confident and happy with the care, kindness and comfort given to my husband and couldn't ask for anything more.
03 July 2025
My mother had her 91st birthday at the home's cafe which is especially decorated like a tearoom and able to accommodate a number of guests for celebrations. My mum was thrilled with the service the Lifestyle team provided for her family party. The food was excellent and plentiful, the team had
decorated the room with pictures and a happy birthday banner, they really had thought of everything and were all very engaging on the day. Nothing was too much trouble and everyone was so kind and helpful. My sister and I continue to feel extremely fortunate that our Mum is at Oaklands and receiving such wonderful care.
03 July 2025
The very first time I walked into Oaklands House I felt the warmth in the building. I knew that it was the place I wanted my husband to be. He is very happy. I can not speak highly enough of all the staff, from day one he has been 100% looked after and cared for nothing is too much trouble from
every member of staff, my husband and I celebrated our diamond wedding anniversary in the beautiful vintage cafe. The food was amazing, the cake was outstanding. The staff did a wonderful job decorating the room it was really lovely.
13 June 2025
What a lovely tea party in the Parisian Room made Mum relive her days in the New Forest having a cream tea in the little tea rooms.
Staff always so lovely and nothing is too much trouble.
14 May 2025
The time is very friendly and everyone makes you feel at ease when you arrive. The team at Oaklands clearly have a good bond which makes them so great to be around. My mum seemed settled in her new home and happy, which is the most important thing to us as a family. What a lovely, caring home.
07 March 2025
Mum seems to have settled in better than we thought she would. Her whole life has changed drastically but the staff all seem to be really thoughtful and caring and although she forgets most things she doesn't forget how kind everyone is. Her room is always clean and tidy and her clothes are clean.
She also tells me that the staff who wash her are also very kind.
07 February 2025
Without prejudice. They comment, it's not our job. It should have been done by housekeeping. Said loudly in front of visitors.
How my wife got ringworm brings cleanliness into question? Thankfully now under control.
21 January 2025
My parents are both in Oaklands House Care Centre, arriving at different times. They are care for with the utmost respect. Their rooms are beautifully clean, and looked after by all the staff. The food is freshly prepared and the choice always available. The best thing is that my parents are safe,
well cared for, warm and content. The worry we had has gone and we can now enjoy our visits.
17 January 2025
All of the staff are kind, considerate, helpful and patient. Not only with the client, but with us, as a family visiting.
Our brother has been challenging at times with the staff but they have accepted this with love, humor and patience. Very much appreciated.
17 January 2025
Oaklands House Care Centre is a wonderful home. My mother needs are taken care of. Any concerns I may have are always addressed and resolved. My mum has been a resident for 4 years 4 months and is now on end of life care where she is kept comfortable and peaceful. All the Oakland Team are such
amazing people. Compassionate, caring patient and so very kind. I couldn't wish for a better home for my mum.
17 January 2025
In my 4 months experience of my mum being cared for in Oaklands, I find the staff all kind and caring to the residents and feel they all go above and beyond towards the residents and their families whilst visiting.
16 January 2025
Oakland's staff are friendly and helpful. Mum had a scrumptious afternoon tea in the vintage tea room for her birthday, cake, balloons etc. Definitely making it a special day. There are always lots of activities to get involved in and sometimes Mum really does have a lot of fun. Thank you everyone
at the 'Oakland's Family' you are very much appreciated.
03 December 2024
I would like to thank everyone at Oakland House care home for looking after my Dad.
The care and support were excellent and the staff were so very caring, nothing was too much trouble.
Dad was there was about 3 months and it was so reassuring for us as a family that he was being well looked
after.
21 November 2024
The care and support was excellent. The staff were so caring.
16 September 2024
Mum and I had a wonderful afternoon tea in your cafe. It was so lovely meeting some of the other residents and their relatives. The cafe is decorated so beautifully like an old-fashioned tea room. The ambience was just right and the food was perfect. What a lovely treat! Thank you.
12 September 2024
What an amazing summer fete we attended in July. The activities team and staff were amazing. My mum was enjoying herself so much she forgot she had family there. The fete had something for everyone including grandchildren. These events are so good at helping make sure amazing memories with our loved
ones. Best decision ever was my mum becoming a permanent resident at Oaklands. Thank you for these memories.
03 September 2024
My mum arrived at Oaklands for respite care in January 2024 after being extremely ill at Christmas and being admitted to the hospital. As soon as I arrived prior to Mum's admission I was greeted with a warm welcome from all the staff. The Centre is extremely clean and smells lovely. Mum has
settled in so well that she is now a permanent resident as she needs 24-hour care. When Mum first arrived she was very shy and just wanted to be in her room but over time the staff have encouraged her to come out of her room. She has now made some lovely friends and is eating with the other residents which is lovely to see. The activity team are also brilliant with activities scheduled for 7 days per week which my mum really enjoys. I went yesterday for afternoon tea with Mum and other residents/family, we all had a lovely time and the food was delicious.
I'm now her daughter again and not her carer anymore. I can now sleep at night not worrying about her. I would highly recommend this centre.
20 August 2024
Just want to give a big thank you to the carers and team for arranging the lovely cream tea in the Vintage Cafe room for Dad's birthday. We thoroughly enjoyed it. Dad came into the home in November last year for end-of-life care. You wouldn't believe it by looking at him now. He has improved
dramatically since being here, this is all due to the wonderful care and attention of the team at Oaklands. We are so glad that we were able to choose Oaklands as Dad is doing so well. Thanks again.