Oaklands House is situated in a semi rural location on the outskirts of Southampton, near the village of West End. It has large attractive grounds which are extensively used in the summer and warmer weather. Oaklands House is easily accessible from the M27 and M3 and is situated 1.2 miles down Allington Lane from the A27.Local bus routes run to the end of Allington Lane. The home is easily accessible by car.
Professionals pride themselves on providing the best possible care in a friendly and homely atmosphere. The Home has been carefully equipped throughout to meet the special needs of all residents and to provide a safe and comfortable environment. The Home has a relaxed, friendly atmosphere with family visits welcomed at any time. Refreshments are available for visitors at all times and arrangements can be made for residents to eat their meals with their guests in private.
Oaklands offers the choice of single or double bedrooms depending on the availability. Each room is decorated and furnished to a high standard. Care workers encourage residents to bring their personal possessions to personalise their rooms and make them feel even more at home.
The home can cater for both long and short-term stays. Regular respite care can be arranged as often as you wish.
Group: LRH - Homes
Person in charge: Angie Lush (General Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 54 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 60+.
Single Rooms: 44
Shared Rooms: 5
Rooms with ensuite WC: 44
Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Oaklands House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Oaklands House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Oaklands House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.553 for Oaklands House is calculated as follows: ( (79 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 132 Ratings = 4.553
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.741 Points relating to the number of positive Reviews for Oaklands House is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10.8 Target = 0.741
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Oaklands House has a Review Score of 9.3 (9.294) from 11 Reviews
Review submitted from a Postal Card by Thomas B (Husband of Resident) on Wednesday 28 March 2018. Relates to February 2018.
This is a very well run care home. The staff are very efficient and friendly. The food is very good and varied. It is also kept very clean. My wife is very well looked after. The rooms are clean and comfortable. The security is good.
How likely would you be to recommend Oaklands House? Extremely Likely
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Review submitted from a Postal Card by W M (Son of Resident) on Tuesday 27 March 2018. Relates to February 2018.
The staff are very attentive and friendly. If ever I have a concern about my dad they are very approachable and will do what they can to address these concerns.
How likely would you be to recommend Oaklands House? Extremely Likely
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Review submitted from a Postal Card by J R (Wife of Resident) on Thursday 22 March 2018. Relates to March 2018.
Care staff very good, always polite and helpful. Food good, sometimes if served in bedroom it could be hotter but the manager is aware of this now.
I attended the residents' meeting which was informative.
How likely would you be to recommend Oaklands House? Extremely Likely
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Review submitted from a Postal Card by S T (Daughter of Resident) on Monday 5 March 2018. Relates to February 2018.
My mother moved to Oaklands House in September 2017 after an extremely difficult time in Hospital where her care left a great deal to be desired. The manager at Oaklands House worked closely with us to endure all our mother's needs were met and put a very good care plan in place. The staff have been excellent and the level of care is very good. Her room is always spotless and her dietary needs are taken into full account. The only area which could be improved is to ensure the night staff are as caring as the day staff, although we know how difficult it is in any home to find night time cover. I would thoroughly recommend this nursing home as well managed and run home due to the level of leadership from the manager. My mum is now very settled and much happier than she has been for a long time thanks to the manager and her staff.
How likely would you be to recommend Oaklands House? Extremely Likely
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Review submitted from a Postal Card by Edith H (Wife of Resident) on Thursday 22 February 2018. Relates to February 2018.
I am very happy with the care my husband receives at this home. The staff are very good and if there comes a time when I cannot manage I hope that I could go into this home, as I cannot fault at all. It is a lovely home, clean, bright and they are like one big happy family. I know my husband is getting the best care and that puts my mind at rest.
How likely would you be to recommend Oaklands House? Extremely Likely
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Review submitted from a Postal Card by Kenneth S (Friend of Resident) on Wednesday 24 January 2018. Relates to January 2018.
Generally, the home is well run and very friendly.
How likely would you be to recommend Oaklands House? Extremely Likely
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Review submitted from a Postal Card by Janet M (Husband of Resident) on Friday 22 December 2017. Relates to November 2017.
Excellent staff and services.
How likely would you be to recommend Oaklands House? Extremely Likely
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Review submitted from a Postal Card by James C (Son of Resident) on Tuesday 30 May 2017. Relates to May 2017.
My mother who as vascular dementia entered Oaklands in December 2016. She had not slept in a bed for some 2 years since my father passed away and as a consequence, she had to go to a nursing home as her legs had become swollen and had ulcers as her legs were never raised. It had taken a few months but with patience, decorum and gentle persuasion, the staff at Oaklands House have dealt with the ulcers with honey and have reduced the swellings and have coerced my mother into sleeping in her bed at night, enabling her to be alert in the daytime rather than sleeping especially missing visitors. The team have been excellent with their patience as my mother can be quite stubborn.
How likely would you be to recommend Oaklands House? Extremely Likely
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Review submitted from a Website Submission by Denise D (Daughter of Resident) on Monday 23 January 2017. Relates to January 2017.
I've been happy with the care provided to my mother during her time at Oaklands House. All staff have always been friendly, polite and caring. It is a beautiful home with efficient management. I would not hesitate to recommend it.
How likely would you be to recommend Oaklands House? Extremely Likely
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Review submitted from a Postal Card by Paul D (Son of Resident) on Wednesday 9 November 2016. Relates to September 2016.
Have no problems at all with Oaklands House or its staff and facilities. My father has been there from January - September 2016 and it was trying hard to get even better. They looked after him in a very kind and caring manner throughout his stay.
How likely would you be to recommend Oaklands House? Likely
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Review submitted from a Postal Card by Mary B (Husband of Resident) on Friday 4 December 2015. Relates to November 2015.
When ever I arrive at the home I'm always greeted nicely, most time offered tea and improved how my husband has been doing. The staff are polite, if I've had a problem its been sorted out. On our 60th Wedding Anniversary the staff decorated his room. Made a cake for us and wine in a bucket, and brought my husband a present to give me and a card. Even though he didn't understand this meant so much to me. The staff in turn came and congratulated us. What more could you ask for.
How likely would you be to recommend Oaklands House? Extremely Likely
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February 2018
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Oaklands House