Oaklands House is situated in a semi rural location on the outskirts of Southampton, near the village of West End. It has large attractive grounds which are extensively used in the summer and warmer weather. Oaklands House is easily accessible from the M27 and M3 and is situated 1.2 miles down Allington Lane from the A27.Local bus routes run to the end of Allington Lane. The home is easily accessible by car.
Professionals pride themselves on providing the best possible care in a friendly and homely atmosphere. The Home has been carefully equipped throughout to meet the special needs of all residents and to provide a safe and comfortable environment. The Home has a relaxed, friendly atmosphere with family visits welcomed at any time. Refreshments are available for visitors at all times and arrangements can be made for residents to eat their meals with their guests in private.
Oaklands offers the choice of single or double bedrooms depending on the availability. Each room is decorated and furnished to a high standard. Care workers encourage residents to bring their personal possessions to personalise their rooms and make them feel even more at home.
The home can cater for both long and short-term stays. Regular respite care can be arranged as often as you wish.
Group: LRH - Homes
Person in charge: Angie Lush (General Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 54 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 60+.
Single Rooms: 44
Shared Rooms: 5
Rooms with ensuite WC: 44
Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Oaklands House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Oaklands House has a Review Score of 8 (8.028)
The Review Score of 8 (maximum of 10) for Oaklands House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Oaklands House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.25 for Oaklands House is calculated as follows: ( (16 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 48 Ratings = 4.25
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.778 Points relating to the number of positive Reviews for Oaklands House is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 3 Reviews ÷ 10.8 Target = 0.278
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by James C (Son of Resident) on Tuesday 30 May 2017. Relates to May 2017.
My mother who as vascular dementia entered Oaklands in December 2016. She had not slept in a bed for some 2 years since my father passed away and as a consequence, she had to go to a nursing home as her legs had become swollen and had ulcers as her legs were never raised. It had taken a few months but with patience, decorum and gentle persuasion, the staff at Oaklands House have dealt with the ulcers with honey and have reduced the swellings and have coerced my mother into sleeping in her bed at night, enabling her to be alert in the daytime rather than sleeping especially missing visitors. The team have been excellent with their patience as my mother can be quite stubborn.
How likely would you be to recommend Oaklands House? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Excellent
Review submitted from a Website Submission by Denise D (Daughter of Resident) on Monday 23 January 2017. Relates to January 2017.
I've been happy with the care provided to my mother during her time at Oaklands House. All staff have always been friendly, polite and caring. It is a beautiful home with efficient management. I would not hesitate to recommend it.
How likely would you be to recommend Oaklands House? Extremely Likely
Overall Standard: Good
Facilities: Excellent
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Good
Activities: Satisfactory
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by Paul D (Son of Resident) on Wednesday 9 November 2016. Relates to September 2016.
Have no problems at all with Oaklands House or its staff and facilities. My father has been there from January - September 2016 and it was trying hard to get even better. They looked after him in a very kind and caring manner throughout his stay.
How likely would you be to recommend Oaklands House? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Satisfactory
Value for Money: Good
Review submitted from a Postal Card by Mary B (Husband of Resident) on Friday 4 December 2015. Relates to November 2015.
When ever I arrive at the home I'm always greeted nicely, most time offered tea and improved how my husband has been doing. The staff are polite, if I've had a problem its been sorted out. On our 60th Wedding Anniversary the staff decorated his room. Made a cake for us and wine in a bucket, and brought my husband a present to give me and a card. Even though he didn't understand this meant so much to me. The staff in turn came and congratulated us. What more could you ask for.
How likely would you be to recommend Oaklands House? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Satisfactory
Rooms: Satisfactory
Value for Money: Good
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Oaklands House
