Oaklands House Care Centre

Allington Lane, West End, Southampton SO30 3HP
Review Us
9.8 107 Reviews
  • Oaklands House Care Centre, Southampton
Oaklands House Care Centre is a well- established nursing home with a modern extension of 26 additional large rooms with en-suite facilities with personal showers.

The home is surrounded by countryside. Set in an ideal quiet location with landscaped gardens, the home offers a total of 72 spacious en-suite rooms, a wide range of facilities and 24-hour expert care.

Oaklands House Care Centre is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.
Show Oaklands House Care Centre on the Map

Care Provided by Oaklands House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Oaklands House Care Centre to find out the exact price for your requirements.

Contact Oaklands House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Oaklands House Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Byron Nadgie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (72)

Oaklands House Care Centre Reviews (107)

9.8

Oaklands House Care Centre has a Review Score of 9.8 (9.828) out of 10, based on 34 reviews in the last 2 years.
Over all time Oaklands House Care Centre has 107 reviews.

Overall Experience
  • 88
  • 17
  • 1
  • 1
  • 0
Date Published
  • 107
  • 5
  • 10
  • 34
  • 73
Reviewer Connection to Oaklands House Care Centre
  • 47
  • 20
  • 12
  • 5
  • 4
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 107, showing 21-40
Review from Julie M (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an amazing summer fete we attended in July. The activities team and staff were amazing. My mum was enjoying herself so much she forgot she had family there. The fete had something for everyone including grandchildren. These events are so good at helping make sure amazing memories with our loved
ones. Best decision ever was my mum becoming a permanent resident at Oaklands. Thank you for these memories.
Reply from Stuart Lamacraft, Marketing Assistant at Oaklands House Care CentreThank you for your thoughtful review! We're so happy to hear that you and your family enjoyed the summer fete and that your mum had such a great time. It's heartwarming to know that the event created special memories for everyone. We're grateful for your kind words and are thrilled that Oaklands feels like the right home for your mum. Thank you for being a part of our community!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claire S (Daughter of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived at Oaklands for respite care in January 2024 after being extremely ill at Christmas and being admitted to the hospital. As soon as I arrived prior to Mum's admission I was greeted with a warm welcome from all the staff. The Centre is extremely clean and smells lovely. Mum has settled
in so well that she is now a permanent resident as she needs 24-hour care. When Mum first arrived she was very shy and just wanted to be in her room but over time the staff have encouraged her to come out of her room. She has now made some lovely friends and is eating with the other residents which is lovely to see. The activity team are also brilliant with activities scheduled for 7 days per week which my mum really enjoys. I went yesterday for afternoon tea with Mum and other residents/family, we all had a lovely time and the food was delicious.
I'm now her daughter again and not her carer anymore. I can now sleep at night not worrying about her. I would highly recommend this centre.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cheryl B (Daughter of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just want to give a big thank you to the carers and team for arranging the lovely cream tea in the Vintage Cafe room for Dad's birthday. We thoroughly enjoyed it. Dad came into the home in November last year for end-of-life care. You wouldn't believe it by looking at him now. He has improved dramatically
since being here, this is all due to the wonderful care and attention of the team at Oaklands. We are so glad that we were able to choose Oaklands as Dad is doing so well. Thanks again.
Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care CentreThank you for your kind words. We're thrilled to hear that you enjoyed the cream tea in the Vintage Caf for Dad's birthday. It's wonderful to know how much he has improved since joining us for end-of-life care last November, thanks to the dedication of our team. We're grateful that you chose Oaklands and are so pleased with the progress Dad has made.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Daughter-in-law of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been in Oaklands for 2 years, during this time he and the family have been treated with the utmost respect. Our experience has been a positive one and nothing is too much trouble for anything our father/dad-in-law needs, his care and wellbeing is at the forefront of everyone's mind
who works at Oaklands, the family are always made to feel very welcome and our input is very valued. The activities, parties, singers, entertainment, summer fetes food, etc. are amazing and such a lovely way to involve the residents and their families, we really enjoy them and they put a smile on everyone's faces, love a good sing-song. It is such a bonus to be able to use the vintage cafe and the upstairs function rooms for special family occasions, it means the wider family, grandchildren, great-grandchildren etc. can all spend time together with Dad-in-law. The hard work and effort that is put in by all staff when we have this function is admirable. Thank you Oaklands
Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care CentreThank you so much for your heartfelt review. We're delighted to hear that you and your father-in-law have had such a positive experience at Oaklands. It's wonderful to know that our team's dedication to care and respect, along with our activities and facilities, have made a meaningful difference for your family. We truly appreciate your kind words and are thrilled that the vintage caf and function rooms have been a special part of your family gatherings. Your feedback means a lot to us - thank you for taking the time to share your experience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J A (Daughter of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother receives excellent care from the always very helpful, cheerful staff, over and above. Great activities, meals etc.
Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care CentreThank you for your kind words about Oaklands House. We're delighted to hear that your mother is receiving excellent care from our dedicated staff. It's wonderful to know she's enjoying the activities and meals as well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F E (Husband of Resident) published on 13 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are very good, attentive, helpful and compassionate.
Nothing is too much for them, their care for the residents is first-class.
The room is always clean and tidy.
The menu is as good as any top restaurant.
Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care CentreThank you for your wonderful feedback about Oaklands House. We're thrilled to hear that our staff's care, attentiveness and compassion have made a positive impact.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda G (Civil Partner of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Kind, caring and friendly. Nothing too much trouble. Caring and comfortable. Carers are amazing. A great care home.
Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care CentreThank you for your fantastic feedback about Oaklands House Care Centre! We're thrilled to hear that you found our service excellent and our carers are kind, caring, and friendly. It's wonderful to know that you felt well cared for and comfortable. Your kind words mean a lot to us and inspire us to continue providing exceptional care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jade M (Granddaughter of Resident) published on 19 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother was discharged from hospital into Oaklands for rehabilitation after a fall. She was in hospital for 6 weeks and my family and I saw the toll it had taken on her mood, she was depressed, disengaged and honestly we thought she was going to give up. So you'll understand when I tell you that
my mum and I burst into floods of tears from pure relief when we visited the day she was moved into Oaklands to find her singing with everybody, shaking the maracas with the biggest, cheesiest grin we'd seen from her in years. We can't thank the staff at Oaklands enough, they go above and beyond every single day and it shows through my grandmother's newly found smile.
Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care CentreThank you for sharing such a heartfelt feedback. We're overjoyed to hear that your grandmother's mood and well-being have significantly improved since moving to Oaklands. It's wonderful to know that seeing her so happy and engaged brought relief and joy to you and your mum. Your gratitude means a great deal to us, and we're thrilled that our staff's dedication is reflected in your grandmother's newfound smile.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Husband of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was a resident at Oaklands for just over two years, passing away peacefully in June 2024. She was in palliative care with late-stage multiple sclerosis and I could no longer care for her at home. All the Oaklands staff exemplified their values of care, comfort, compassion and credibility. I
am deeply grateful that I was able to entrust my wife to Oaklands and for the entire time she was there I had no concerns about her needs being met. I was also treated with the utmost respect and compassion. Thank you.
Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care CentreThank you for your deeply touching message. We're honoured to have cared for your wife and grateful for your trust during such a challenging time. It's heartwarming to hear that our staff provided the care and compassion you needed. Please remember that you can always reach out to us if you need support or simply want to talk. Thank you for your kind words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kev W (Son of Resident) published on 9 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in the care home for about 9 months now and has received the very best of care.
This is his third home in under two years and I can honestly say it's been by far the best when it comes to taking care of his needs. Even when he gets agitated and doesn't want to do anything they take there
time until he is ready then try again. They actually do understand what dementia is and how to manage it.
All the staff make you feel welcome and when you need to speak to the management they are very helpful and supportive.
The best thing I could have done was move him here.
Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care CentreThank you for your heartfelt message. We're truly honoured to hear that, after moving your dad several times, you've found Oaklands House to be the best in meeting his needs. We're also glad to hear that you feel welcomed and supported by both the staff and management. Your positive feedback means a lot to us, and we're grateful you chose us for your dad's care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L S (Granddaughter of Resident) published on 9 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff are amazing, the activities team work so hard the activities are fantastic, the care staff are really caring, the manager is approachable nothing is too much trouble, it is a pleasure to know my loved one is so well cared for. I love visiting her there.
Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care CentreThank you for your kind words about Oaklands House! We're thrilled to hear you find our staff amazing, appreciate the activities, and value the care and approachability of our team. It's wonderful to know that you enjoy visiting your loved one and feel they're well cared for. Your feedback means a lot to us!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R P (Husband of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was a resident at Oaklands for less than two weeks, having been transferred from hospital as an NHS continuing care patient. She was terminally ill and died peacefully on 13th May 2024.
During her brief stay, I and my family and friends were very impressed by the home and its staff and we could
not have chosen a more suitable place for her to end her life.
Everyone was so kind and attentive and they could not have done any more to make her comfortable. I would like to offer my grateful thanks to everyone at Oaklands. You were all superb.
Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care CentreThank you sincerely for sharing your experience and kind words about Oaklands House Care Centre during such a difficult time. We are deeply sorry for your loss and grateful that we could provide comfort and care to your wife in her final days. Our thoughts are with you and your family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol B (Daughter of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the way the care home operates. Looked after my mother very well for 14 months and made sure she was looked after and all her needs were met. Kind staff who kept us updated with what was going on.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul S (Son of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff and management. My mum even though she was suffering from Parkinson’s and cancer she was really enjoying her stay. The rooms were clean and very adequate for my mum's needs. The food was very good and Mum enjoyed most meals. All patients were in a nice secure environment
and I was always kept up to date with anything regarding Mum.
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care CentreThank you for sharing your experience with Oaklands House Care Centre. We're glad to hear that the staff and management were friendly and helpful and that your mother enjoyed her stay despite health challenges. It's reassuring to know that the rooms were suitable for her needs, the food was enjoyable, and that communication regarding your mother's care was consistent. We appreciate your feedback and are committed to providing excellent care to all our residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynda C (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of staff works to the highest standards of care and professionalism - and always with a smile. Nothing is too much trouble. It's a happy, cheerful and colourful place with home-cooked, delicious food. The many activities/entertainments provided for the residents are wonderful. I cannot
rate Oaklands too highly.
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care CentreThank you so much for your wonderful review of Oaklands House Care Centre! We're delighted to hear that our dedicated staff consistently uphold the highest standards of care and professionalism, all while maintaining a warm and welcoming atmosphere. It's fantastic to know that nothing is too much trouble for our team and that they always greet residents with a smile. We take great pride in providing delicious, home-cooked meals and creating a vibrant environment filled with various activities and entertainment options for our residents to enjoy. Your glowing recommendation means the world to us, and we're truly grateful for your kind words. Thank you for entrusting us with the care of your loved one at Oaklands House Care Centre!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Donna S (Friend of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oaklands is a very special place, an absolute gem of a care home. Our friend is really enjoying life here, engaging with all the wonderful range of stimulating activities offered every week. We have joined in with a few and they are all great fun. The lifestyles team are so enthusiastic and inventive,
engaging with everyone. Many activities and events are open to the whole family of the resident, and we are all made to feel part of the Oaklands family.
Indeed all staff members are very welcoming with ready smiles. There is an all-pervading sense of fun and happiness led by a deeply committed manager, whose door is always open. The staff are valued, with employee of the month awards.
The building is modern, light and airy, tastefully decorated and kept spotlessly clean.
Our friend’s ensuite room is large and comfortable. He enjoys all the home-cooked meals, and he can choose where he eats.
Oaklands is a joyful, life-enhancing place where our friend is living his very best life.
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care CentreThank you for sharing your experience at Oaklands House Care Centre! We are thrilled to hear that your friend is enjoying life to the fullest and engaging in the stimulating activities. Our dedicated lifestyles team works tirelessly to create a vibrant and engaging environment for all our residents, and it's heartwarming to hear that you have found the activities to be great fun. We believe in the importance of fostering a sense of community and inclusivity, which is why many of our activities and events are open to the whole family of the resident. We're delighted to hear that you feel welcomed and valued as part of the Oaklands family. Recognising and valuing our staff is essential to maintaining a positive and supportive workplace environment, and we're pleased to offer employee of the month awards. It's great that your friend enjoys our home-cooked meals and can choose where to dine. Thank you for entrusting us with their care; we're honoured to be part of their journey at Oaklands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Heather P (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was her for six weeks. She loved the home and was very happy. Staff have been amazing; they have shown empathy, compassion and dignity to Mum and the family. Mum passed away suddenly on the 2nd of January, and Oaklands has continued support and guidance to the family. We couldn't have asked for
a better care home. We will be eternally grateful for everything they did for us. Thank you, everyone at Oaklands, for making Mum's last six weeks of life comfortable and happy. Bless you all.
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care CentreWe extend our heartfelt condolences on the passing of your mother, and we appreciate you taking the time to share your experience at Oaklands House Care Centre. It's truly touching to hear that your mother felt happy and loved during her time with us. Our team takes great pride in providing empathetic, compassionate, and dignified care, and we deeply value your kind acknowledgement. Being part of making your mother comfortable and happy was a privilege for us. Your gratitude means a great deal, and we offer our continued support during this difficult time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jamie R (Son of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent.
Humanity.
Responsible.
Respectful.
Caring.
Responsive.
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care CentreThank you for your concise and positive feedback! We're pleased to hear that you associate Oaklands House Care Centre with excellence, humanity, responsibility, respect, care, and responsiveness. Your kind words are greatly appreciated, and we remain committed to upholding these values.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S N (Daughter-in-law of Resident) published on 9 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The overall atmosphere of the Christmas Carol Service. Never had the chance to go to midnight mass as I'm always knackered, but had an absolutely wonderful time at the Christmas Carol Service with mince pies and mulled wine - what a treat it was. All the staff were fabulous, all the residents looked
so happy, and everyone joined; it was just so lovely to see at Christmas. Thank you all, and well done.
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care CentreThank you so much for your heartwarming feedback regarding our Christmas Carol Service at Oaklands House Care Centre. We are thrilled to hear that you enjoyed the festive atmosphere and delicious treats. It's wonderful to know that our dedicated staff contributed to making the event fabulous and seeing all residents so happy brought joy to us all. Your kind words are greatly appreciated, and we look forward to continuing to create memorable moments for our residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen C (Daughter of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oaklands is an amazing care home and we feel so lucky my dad was placed here. Everyone is so welcoming, approachable, friendly and kind and the activities are second to none. The staff don't just do things for the residents but always have whole families in mind.
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care CentreThank you for sharing your positive experience with Oaklands House Care Centre! We're delighted to hear that your father is well-placed and that you feel fortunate to have chosen our care home. Our team is dedicated to creating a welcoming and friendly environment for both residents and their families. We appreciate your kind words about our approachable staff and the variety of activities offered by our dedicated lifestyle team. Your feedback means a lot to us. Thank you again for your review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Oaklands House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.828 for Oaklands House Care Centre is calculated as follows: ( (346 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 401 Ratings = 4.828
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oaklands House Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (111)

Meet the Team (1)

No image found

Byron Nadjie

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oaklands House Care Centre to verify any information. View our terms and conditions. Oaklands House Care Centre has an Enhanced Service - more info.