Oaklands House Care Centre

Allington Lane, West End, Southampton SO30 3HP
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9.9 103 Reviews
  • Oaklands House Care Centre, Southampton
Oaklands House Care Centre is a well- established nursing home with a modern extension of 26 additional large rooms with en-suite facilities with personal showers.

The home is surrounded by countryside. Set in an ideal quiet location with landscaped gardens, the home offers a total of 72 spacious en-suite rooms, a wide range of facilities and 24-hour expert care.

Oaklands House Care Centre is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact Oaklands House Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Byron Nadgie (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)
  • Single Rooms with ensuite Wet Room (72)

Oaklands House Care Centre Reviews (103)

Total of 103, showing 21-40
9.9

Oaklands House Care Centre has a Review Score of 9.9 (9.885) out of 10, based on 41 reviews in the last 2 years. Over all time Oaklands House Care Centre has 103 reviews.

Overall Experience

  • 85
  • 17
  • 0
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Date Published

103
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41
62

Review from F E (Husband of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good, attentive, helpful and compassionate.
Nothing is too much for them, their care for the residents is first-class.
The room is always clean and tidy.
The menu is as good as any top restaurant.

Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care Centre

Thank you for your wonderful feedback about Oaklands House. We're thrilled to hear that our staff's care, attentiveness and compassion have made a positive impact.

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Review from Linda G (Civil Partner of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Kind, caring and friendly. Nothing too much trouble. Caring and comfortable. Carers are amazing. A great care home.

Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care Centre

Thank you for your fantastic feedback about Oaklands House Care Centre! We're thrilled to hear that you found our service excellent and our carers are kind, caring, and friendly. It's wonderful to know that you felt well cared for and comfortable. Your kind words mean a lot to us and inspire us to continue providing exceptional care.

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Review from Jade M (Granddaughter of Resident) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was discharged from hospital into Oaklands for rehabilitation after a fall. She was in hospital for 6 weeks and my family and I saw the toll it had taken on her mood, she was depressed, disengaged and honestly we thought she was going to give up. So you'll understand when I tell you that
my mum and I burst into floods of tears from pure relief when we visited the day she was moved into Oaklands to find her singing with everybody, shaking the maracas with the biggest, cheesiest grin we'd seen from her in years. We can't thank the staff at Oaklands enough, they go above and beyond every single day and it shows through my grandmother's newly found smile.

Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care Centre

Thank you for sharing such a heartfelt feedback. We're overjoyed to hear that your grandmother's mood and well-being have significantly improved since moving to Oaklands. It's wonderful to know that seeing her so happy and engaged brought relief and joy to you and your mum. Your gratitude means a great deal to us, and we're thrilled that our staff's dedication is reflected in your grandmother's newfound smile.

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Review from S W (Husband of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at Oaklands for just over two years, passing away peacefully in June 2024. She was in palliative care with late-stage multiple sclerosis and I could no longer care for her at home. All the Oaklands staff exemplified their values of care, comfort, compassion and credibility. I
am deeply grateful that I was able to entrust my wife to Oaklands and for the entire time she was there I had no concerns about her needs being met. I was also treated with the utmost respect and compassion. Thank you.

Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care Centre

Thank you for your deeply touching message. We're honoured to have cared for your wife and grateful for your trust during such a challenging time. It's heartwarming to hear that our staff provided the care and compassion you needed. Please remember that you can always reach out to us if you need support or simply want to talk. Thank you for your kind words.

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Review from Kev W (Son of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in the care home for about 9 months now and has received the very best of care.
This is his third home in under two years and I can honestly say it's been by far the best when it comes to taking care of his needs. Even when he gets agitated and doesn't want to do anything they take there
time until he is ready then try again. They actually do understand what dementia is and how to manage it.
All the staff make you feel welcome and when you need to speak to the management they are very helpful and supportive.
The best thing I could have done was move him here.

Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care Centre

Thank you for your heartfelt message. We're truly honoured to hear that, after moving your dad several times, you've found Oaklands House to be the best in meeting his needs. We're also glad to hear that you feel welcomed and supported by both the staff and management. Your positive feedback means a lot to us, and we're grateful you chose us for your dad's care.

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Review from L S (Granddaughter of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are amazing, the activities team work so hard the activities are fantastic, the care staff are really caring, the manager is approachable nothing is too much trouble, it is a pleasure to know my loved one is so well cared for. I love visiting her there.

Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care Centre

Thank you for your kind words about Oaklands House! We're thrilled to hear you find our staff amazing, appreciate the activities, and value the care and approachability of our team. It's wonderful to know that you enjoy visiting your loved one and feel they're well cared for. Your feedback means a lot to us!

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Review from R P (Husband of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at Oaklands for less than two weeks, having been transferred from hospital as an NHS continuing care patient. She was terminally ill and died peacefully on 13th May 2024.
During her brief stay, I and my family and friends were very impressed by the home and its staff and we could
not have chosen a more suitable place for her to end her life.
Everyone was so kind and attentive and they could not have done any more to make her comfortable. I would like to offer my grateful thanks to everyone at Oaklands. You were all superb.

Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care Centre

Thank you sincerely for sharing your experience and kind words about Oaklands House Care Centre during such a difficult time. We are deeply sorry for your loss and grateful that we could provide comfort and care to your wife in her final days. Our thoughts are with you and your family.

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Review from Carol B (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the way the care home operates. Looked after my mother very well for 14 months and made sure she was looked after and all her needs were met. Kind staff who kept us updated with what was going on.

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Review from Paul S (Son of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff and management. My mum even though she was suffering from Parkinson’s and cancer she was really enjoying her stay. The rooms were clean and very adequate for my mum's needs. The food was very good and Mum enjoyed most meals. All patients were in a nice secure environment
and I was always kept up to date with anything regarding Mum.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

Thank you for sharing your experience with Oaklands House Care Centre. We're glad to hear that the staff and management were friendly and helpful and that your mother enjoyed her stay despite health challenges. It's reassuring to know that the rooms were suitable for her needs, the food was enjoyable, and that communication regarding your mother's care was consistent. We appreciate your feedback and are committed to providing excellent care to all our residents.

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Review from Lynda C (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff works to the highest standards of care and professionalism - and always with a smile. Nothing is too much trouble. It's a happy, cheerful and colourful place with home-cooked, delicious food. The many activities/entertainments provided for the residents are wonderful. I cannot
rate Oaklands too highly.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

Thank you so much for your wonderful review of Oaklands House Care Centre! We're delighted to hear that our dedicated staff consistently uphold the highest standards of care and professionalism, all while maintaining a warm and welcoming atmosphere. It's fantastic to know that nothing is too much trouble for our team and that they always greet residents with a smile. We take great pride in providing delicious, home-cooked meals and creating a vibrant environment filled with various activities and entertainment options for our residents to enjoy. Your glowing recommendation means the world to us, and we're truly grateful for your kind words. Thank you for entrusting us with the care of your loved one at Oaklands House Care Centre!

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Review from Donna S (Friend of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oaklands is a very special place, an absolute gem of a care home. Our friend is really enjoying life here, engaging with all the wonderful range of stimulating activities offered every week. We have joined in with a few and they are all great fun. The lifestyles team are so enthusiastic and inventive,
engaging with everyone. Many activities and events are open to the whole family of the resident, and we are all made to feel part of the Oaklands family.
Indeed all staff members are very welcoming with ready smiles. There is an all-pervading sense of fun and happiness led by a deeply committed manager, whose door is always open. The staff are valued, with employee of the month awards.
The building is modern, light and airy, tastefully decorated and kept spotlessly clean.
Our friend’s ensuite room is large and comfortable. He enjoys all the home-cooked meals, and he can choose where he eats.
Oaklands is a joyful, life-enhancing place where our friend is living his very best life.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

Thank you for sharing your experience at Oaklands House Care Centre! We are thrilled to hear that your friend is enjoying life to the fullest and engaging in the stimulating activities. Our dedicated lifestyles team works tirelessly to create a vibrant and engaging environment for all our residents, and it's heartwarming to hear that you have found the activities to be great fun. We believe in the importance of fostering a sense of community and inclusivity, which is why many of our activities and events are open to the whole family of the resident. We're delighted to hear that you feel welcomed and valued as part of the Oaklands family. Recognising and valuing our staff is essential to maintaining a positive and supportive workplace environment, and we're pleased to offer employee of the month awards. It's great that your friend enjoys our home-cooked meals and can choose where to dine. Thank you for entrusting us with their care; we're honoured to be part of their journey at Oaklands.

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Review from Heather P (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was her for six weeks. She loved the home and was very happy. Staff have been amazing; they have shown empathy, compassion and dignity to Mum and the family. Mum passed away suddenly on the 2nd of January, and Oaklands has continued support and guidance to the family. We couldn't have asked for
a better care home. We will be eternally grateful for everything they did for us. Thank you, everyone at Oaklands, for making Mum's last six weeks of life comfortable and happy. Bless you all.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

We extend our heartfelt condolences on the passing of your mother, and we appreciate you taking the time to share your experience at Oaklands House Care Centre. It's truly touching to hear that your mother felt happy and loved during her time with us. Our team takes great pride in providing empathetic, compassionate, and dignified care, and we deeply value your kind acknowledgement. Being part of making your mother comfortable and happy was a privilege for us. Your gratitude means a great deal, and we offer our continued support during this difficult time.

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Review from Jamie R (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.
Humanity.
Responsible.
Respectful.
Caring.
Responsive.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

Thank you for your concise and positive feedback! We're pleased to hear that you associate Oaklands House Care Centre with excellence, humanity, responsibility, respect, care, and responsiveness. Your kind words are greatly appreciated, and we remain committed to upholding these values.

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Review from S N (Daughter-in-law of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall atmosphere of the Christmas Carol Service. Never had the chance to go to midnight mass as I'm always knackered, but had an absolutely wonderful time at the Christmas Carol Service with mince pies and mulled wine - what a treat it was. All the staff were fabulous, all the residents looked
so happy, and everyone joined; it was just so lovely to see at Christmas. Thank you all, and well done.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

Thank you so much for your heartwarming feedback regarding our Christmas Carol Service at Oaklands House Care Centre. We are thrilled to hear that you enjoyed the festive atmosphere and delicious treats. It's wonderful to know that our dedicated staff contributed to making the event fabulous and seeing all residents so happy brought joy to us all. Your kind words are greatly appreciated, and we look forward to continuing to create memorable moments for our residents.

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Review from Karen C (Daughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oaklands is an amazing care home and we feel so lucky my dad was placed here. Everyone is so welcoming, approachable, friendly and kind and the activities are second to none. The staff don't just do things for the residents but always have whole families in mind.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

Thank you for sharing your positive experience with Oaklands House Care Centre! We're delighted to hear that your father is well-placed and that you feel fortunate to have chosen our care home. Our team is dedicated to creating a welcoming and friendly environment for both residents and their families. We appreciate your kind words about our approachable staff and the variety of activities offered by our dedicated lifestyle team. Your feedback means a lot to us. Thank you again for your review.

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Review from Martin C (Husband of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly about the quality of care received at Oaklands. My wife has now been a resident there for more than a year and we have both been amazingly well supported. Every aspect of the home is excellent, from attentive nursing care to efficient management and administration, including
the production of an interesting and informative monthly newsletter. The staff are friendly and relational, their commitment to providing a quality programme of various activities is very high, and the overall ethos and atmosphere of Oaklands are superb! I have already decided that should I need residential care myself as I get older, Oaklands will be my first choice!

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

We are sincerely touched by your glowing review! It means the world to us that you both have experienced exceptional care at Oaklands House. Your kind words about our nursing care, management, and the dedication of our staff truly motivate us to continue providing the best service. We're thrilled to hear your positive feedback on the monthly newsletter and the variety of activities offered by our dedicated lifestyles team. Thank you again for such a positive review.

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Review from Claire B (Daughter of Resident) published on 29 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can’t praise the staff enough for their friendliness and care. Exceptional people ranging from reception/Health care assistants/Nurses/maintenance men and kitchen staff. My one and only criticism is the cleaning of the room. Sometimes a bit of a state as Mum couldn’t do this herself. Don’t like to
complain however this needs mentioning and addressing for future residents. Keep up the great work carers you are all fantastic!

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

Thank you for taking the time to share your positive experience at Oaklands House Care Centre. We appreciate your kind words about the friendliness and care provided by our dedicated staff across various roles. We also acknowledge your feedback regarding the room cleaning aspect. Your input is valuable, and we will certainly address this matter to ensure a more seamless experience for both current and future residents. We appreciate your understanding, and we're committed to continuous improvement. Our team is grateful for your encouragement, and we'll strive to maintain the high standards of care that you have highlighted. Thank you again for your review.

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Review from L H (Sister-in-law of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is based on one visit to my brother-in-law and from reading your monthly newsletter.
I was very impressed by the welcome received from all staff and the obvious care for the residents. The amount of work that goes into stimulating residents and the variety of activities provided is second
to none. I really enjoy reading about all these activities and seeing the photographs.
Such a lot of work goes into producing the newsletter which I really look forward to receiving, courtesy of my sister.
I find it very interesting to read staff journeys which display their passion for their work.
Their jobs are very demanding but they all seem to give their all.
Well done to you all. Keep up the good work.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

Thank you for your heartfelt review! We're truly touched by your kind words. It's a privilege to provide a caring and stimulating environment for our residents. Our varied activity programme helps to create a happy and friendly environment for residents and staff alike. Not only this but these activities are aimed to reflect the passions and interests of our residents, making each day more meaningful. We appreciate your recognition of the team's dedication and the efforts behind our newsletter. We'll continue to give our all to ensure the well-being of our residents. Your support means a lot to us.

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Review from Julie C (Granddaughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I dreaded Nan going into a care home but as soon as I stepped into Oaklands House Care Centre all my fears dispersed. The place is bright and welcoming with lots of activities for residents to get involved in.
Sadly Nan was only there a week before she passed away, but in that week the staff treated
her with care and dignity her every need was seen even sitting with her when she was alone. They were absolutely wonderful with her and me when I visited always checking I was ok and offering tea biscuits etc.
There are not enough words to express my gratitude to all at Oaklands House Care Centre for their care of my Nan. I know if I should ever need to go into care then Oaklands would be my number one choice.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

We appreciate your feedback about your experience with Oaklands House Care Centre. It's wonderful to hear that your initial fears dissipated upon entering and that the facility was bright and welcoming with a variety of activities for residents. While your grandmother's stay was short, it's heartwarming to know that she was treated with care and dignity, and her every need was addressed. Our staff's support for both her and you during your visits, along with their attentiveness, is commendable. Your gratitude is truly appreciated, and it's reassuring to know that Oaklands House Care Centre would be your first choice should the need arise. Thank you again for sharing your thoughts.

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Review from Derek W (Son of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that our mum is receiving at Oaklands Care Home. She is always clean and tidy and all of the staff are friendly and welcoming.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

We appreciate your feedback about the care your mother is receiving here at Oaklands House Care Centre. It's great to hear that she is well taken care of and always clean and tidy. The friendly and welcoming staff contribute to a positive atmosphere. Thank you for sharing your thoughts.

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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Oaklands House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Oaklands House Care Centre is calculated as follows: ( (433 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 485 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaklands House Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

Meet the Team (5)

Byron

Byron Nadgie

Job Title: Home Manager

I would like to take this opportunity to introduce myself, my name is Byron Nadgie and I am the manager at Oaklands House. I joined the Future Care Group because I passionately believe in their core values: Care, Comfort, Compassion and Credibility, which should always be at the centre of the way we work.


I started at Oaklands House 3 years ago, I have a wealth of knowledge and experience working within the care sector, having managed Nursing/Dementia and Residential homes, led management teams as a Regional and Managing Director, and finally became Head of Quality for the priory group south west and Wales, before moving to HC-0ne as a Quality Turnaround Lead Practitioner.


Starting out from the ground upwards, I first became a registered manager in 2002, and since then have enjoyed working within the care industry in management or senior management roles.


As a relative myself of a mum living in Nursing care, I strive to promote best practise, person-centred approaches and positive outcomes for all those who call Oaklands home.


I have a keen love of the outdoors, sitting in the sunshine and a passion for writing fantasy and fiction novels.


I look forward to meeting you personally, my door is always open, working with you to make a brighter future for your relative.

Sally

Sally Ware

Job Title: Administration Manager

Hi, I’m Sally, the administration manager.


I’ve been with the company for two years after a complete career change of 16 years in retail. I joined The Future Care Group as an HCA then progressed to a senior and now I’m the administration manager, over my time with the company I have built up relationships with families over their loved ones and now I’m the contact for them as they contact the home. My role is fast-paced and each day is different.

Martina

Martina Kerestanova

Job Title: Receptionist

Hello, I’m Martina, and I’d like to introduce myself. I’m a member of the Administration team, primarily stationed at our reception area. I’m typically the first point of contact when you visit Oaklands. I moved to the UK from Slovakia 16 years ago and joined Oaklands two and a half years ago as a night healthcare assistant. My passion for meeting new people and assisting families in maintaining their connections led me to make a career change and join the Administration team at Oaklands. I’m part of a three-person team under the leadership of Sally Ware.


It’s my pleasure to help you stay connected with your loved ones or guide you to other team members who can address your inquiries.

Erica

Erica Smith

Job Title: Lifestyle Lead

Joined: 2018

Hi, I'm Erica. I have been the Lifestyle Lead at Oaklands since December 2018. My team of 4 staff share a philosophy of engagement and fun. We love to hear residents laugh and are proud of how, irrespective of disability, all of our residents join in. We use a person-centred approach to enable people to have moments of joy and meaning.

Sarah

Sarah Barratt

Job Title: Head of Catering

Joined: 1998

I'm Sarah, the Head of Catering! I have been at Oaklands for 21 years, where I actually started as a Carer. I often helped in the kitchen where I was mentored by the chef and began to learn about food preparation, diet and nutrition. I progressed to Chef and now Head Chef, and I am proud of my achievement and running our team.


We are always looking for ways to make food interesting, irrespective of dietary need. As a keen Baker I love to try out new recipes. I have a team of 5 chefs and kitchen assistants all of which are focused on providing a positive meal time experience.

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