Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Maesbrook Nursing Home

stars
stars 08 May 2025
Staff, having up to date information board in entrance regarding meals / activities/ alarm testing/ is a great help. Social media posts from activities co-ordinators are a fabulous way of keeping up to date when you are not able to attend with your loved one. The staff make it a real home from home. The improvements made are making the home very welcoming. Well done Maesbrook.
Review from S S (Daughter of Resident/Service User)
stars
stars 07 May 2025
Just attended the second meeting with the manager and other relatives. I have been very pleased with the improvements made it shows that they have listened to family members + initiated and implemented changes to improve the experience for residents for example, they have built a smoking shelter, changed shift patterns to provide better coverage + recruited permanent staff giving consistency and quality the attitude of staff is much improved now we have a permanent staff well done. we are very pleased.
Review from S R (Daughter of Resident/Service User)
stars
stars 03 April 2025
Generally good staff and overall cleanliness is satisfactory although some improvement in various areas would be welcome. Management/nursing communication has improved, but could be made sooner with family members, when illness occurs (LPA reps of Alzheimer resident). The ladies who organise activities are brilliant! The food is traditional and home cooked using fresh produce. The atmosphere in the home is pleasant and staff are generally very attentive when called upon for help. The pressure of rising costs may reflect changes in the future, but as of today the home is serving our mother well.
Review from Pauline S (Daughter of Resident/Service User)