Submit a Review for Barchester Hilderstone Hall
Hall Lane, Hilderstone, Stone, ST15 8SQ
View full details of Barchester Hilderstone HallLatest Reviews for Barchester Hilderstone Hall
28 January 2026
Mother in law was treated so disrespectfully that she ended up in hospital very poorly.
Bone idle staff and understaffed quite a few times.
GDPR broken constantly at front desk.
When you complain its lock down and cover ups.
Lies told to cover themselves and to shut families up.
Her bedroom/
was near left in such a disgusting state that I took my own cleaning products in and cleaned myself when I visited.
Please read the small print before signing as they love to overcharge.
Some kind staff, not many.
It's a wonderful first meeting show around with the ambience of the building, but the cracks start to show rather soon. That , they promise everything would be sorted out asap. They didn't.
Its hard to believe this is how they conduct themselves.
Clothes go missing and someone else are put in the place.
Security was hit and miss with vulnerable residents going for walk abouts without being noticed.
It was a nighmare getting MIL out, with the rules and regulation.
Please find elsewhere. X
16 December 2025
My mother has been in the home for 4 weeks respite and she has been very happy. The home is run like a 5star hotel, the rooms are beautiful, everywhere is spotlessly clean, the choice, variety and quality of the food is excellent. Lastly but most importantly the staff are fabulous, they are all so
professional but so kind and helpful. There is so much available for the residents to join in with if they wish. A big bonus for mum was that she could have a bath for the first time in a long time which was such a treat for her( she has daily showers)! I'm not sure is mum wants to come out - we will see!
19 September 2025
After a prolonged stay in hospital with little or no mental or physical interaction, my father was accepted as a permanent resident to Hilderstone Hall. Within weeks he became "Dad" again, laughing and integrating thanks to the care, compassion and respect he received from all of the staff.
I
cannot commend the staff highly enough, always attending to his needs infact he thought he was living in a "Hotel".
Sadly Dad passed away peacefully in Hilderstone Hall a few weeks ago. When I attended to see him for the last time, the care assistant knocked on the door to his room, called his name and announced that I was there. "RESPECT" even though he had passed away earlier.
I can 100% recommend Hilderstone Hall to anyones loved one in the future.
08 April 2025
Hilderstone Hall is my mum's home now. It was a difficult decision for our family to make; to place my mum into the care of others but we were struggling to meet her needs and she needed more care than we were able to provide.
We chose Hilderstone Hall because we liked the Manager and the
atmosphere of the home immediately just felt right. We made the right decision.
The staff have become like family. They are so very kind, conscientious and hardworking, and importantly have been the same people over the past 15 months. There is a lot of laughter and good cheer and the decor is that of a fancy hotel! My mum is very happy and settled and has made friends. We can drop in anytime of day or night and are always welcome.
19 March 2025
Fantastic caring staff my Dad is very settled and happy. They accommodate his specific requests and facilitate regular communication for all of family
The building and gardens provide a beautiful serene environment to sit and watch the birds and changing of the seasons and is equally as beautiful
indoors the lounges and dining rooms are spacious and comfortable.
13 March 2025
Overall I'm impressed with Barchester HQ and Hilderstone Hall. Polite and professional staff, nice home in pleasant grounds. Proactive engagement from initial enquiry through to moving in and now with ongoing care. Lots of interactive activities and the staff get to know those in their care is very
apparent. There'll always be some issues, it goes with the territory, but I've found the staff to be forward leaning and helpful and my Aunt appears settled and happy and cared for, which is something we are obviously pleased with. Thank-you
19 September 2024
Called to see my sister today who has dementia, straight away I was greeted with a smile and when I said who I was here to see she said 'ohh birthday girl today', what a lovely touch! Then another lady said 'oh yes she's up, dressed and ready for her birthday do you know where to go?' There was a
balloon and a banner on her bedroom door and they said the chef was baking her a birthday cake. I then met a carer, what a lovely caring person, and another, both so pleasant and really interacted with my sister. She also speaks highly of another one of the other carers.
I really can't praise Barchester Hilderstone Hall and the wonderful staff enough. It's not nice having to put a family member in a home but I feel so happy knowing that she's cared for and so well looked after.
Thank you, thank you, thank you for the amazing work you do!
22 July 2024
Undoubtedly, a well above average experience, especially in view that is based on a comparison with a previous care home (residential) for which I paid the same amount. All staff, management, nurses, carers etc. pass the test with flying colours with the exception of one individual which I am not
allowed to mention but should not be employed in this superb establishment but should be sacked.
07 June 2024
Mum has lived at Hilderstone Hall Nursing Home for the past 18 months as a resident and the last few weeks in Memory Lane. The care from all staff has been outstanding. The warmth, kindness and quality of care is excellent and I always felt I could pop in anytime to see Mum. Mum participated in
events, meals out and celebrations at the home and always had a smile. Mum kept thanking me for choosing Hilderstone Hall.
23 May 2024
My father and I visited 2 of the residents, one of whom was an old University friend of my father. We received a warm welcome from all of the staff at the home and they kindly arranged for us to join the resident for lunch. The lunch was very good and it was nice to be able to have more time to
chat.
22 May 2024
Living alone and unable to care for myself after having hip revision surgery, I chose to come here for respite care until I felt safe enough to go home.
My stay has been a pleasure - due to the caring nature of every member of staff who has treated me with dignity, understanding and respect.
The
environment is lovely and good for walking rehabilitation.
16 May 2024
I have been a resident in Barchester Hilderstone Hall Care Home for six months. During that time, I have received excellent care and treatment for all my medical and physical conditions, together with kindness, respect and good humour. The staff have obviously received good training and respond well
to all of my requests for assistance.
The visiting doctor, nurses and physiotherapist have also provided me with good treatment and care.
My daughter is also a resident here as she was diagnosed with Alzheimer's years ago. She has received similar good care and treatment.
The accommodation is very comfortable, spacious and well cared for by the staff. The food is well prepared with suitable choices.
The monthly residents' meeting provides an opportunity for discussion of suggestions and they received responses and some appropriate action.
With such a wide range of physical and mental disabilities, I appreciate the organising of appropriate activities presents many difficulties. However, the programme of individual and small group activities for games, artwork with paints and felt pens and cookery preparation etc. has improved. The musical programme with outside performers has been well appreciated.
14 May 2024
Everyone employed here, and I mean everyone, is so friendly, helpful and caring, nothing is too much trouble. All being patient, caring and understanding. It just takes a smile to make you feel good and I have received plenty of those, especially if I am having a bad day. The last place I ever
wanted to be was in a care home. Things happened so suddenly after I unexpectedly lost my husband, we had been together for more than sixty years. I am happy and content here.
26 April 2024
Barchester Hilderstone Hall is a godsend for my mum, my family and me.
The staff are very kind, caring, professional and provide a genuine home-from-home environment for elderly people.
My mum did not want to come into care and me and my family did not want it either. However, the outstanding care
given has enabled her to settle well and for us, as a family, to feel reassured that she is in the best place.
Thank you everyone.
08 March 2024
My family and I would like to say a big thank you to all the staff at Hilderstone Hall for their hard work in caring for my wife, restoring her confidence and returning her sense of humour enabling her to return home. My family and I appreciate all the hard work carried out at the home and wish you
all the best for the future keep up the good work much appreciated.
19 February 2024
I was very impressed with the whole experience of having someone I loved being in care.
The staff were excellent and the rooms were always clean and pleasant.
The activities were of good interest and varied. One of the staff helping with activities formed a good relationship with my friend and
always listened to her.
I would have no hesitation recommending Barchester Hilderstone Hall and my experience was a comfort for someone I loved.
07 December 2023
It is always a pleasure to visit the home. There is always a pleasant atmosphere, and the staff are always very welcoming.
07 December 2023
My sister, who has advanced dementia, is obviously very well cared for and is included in activities. I always find the staff kind, caring and understanding of me as well as her! I can't fault the care, and I would recommend Hilderstone Hall to anyone.
30 November 2023
Mum was cared for with dignity and respect. She enjoyed her time and was involved in some of the daily activities. The staff provided excellent care during Mum's last hours.
12 September 2023
Hilderstone have been brilliant, they managed to get both of my parents into a room together on the day they were both been discharged from hospital. My parents spent 4 weeks together, when my father became very poorly, the home provided my mum with transport to see my father and offered to let him
come back for his final few days, but unfortunately he was too poorly to travel, so they helped Mum to visit and when my father passed away we had the funeral go from the hall. The staff were amazing, they helped to console my mum and to be fair a lot of the family too. I really don’t know how we would have coped without them. For us, a lot of things happened very quickly and totally unexpected, but they were completely amazing and continue to be.
Latest Reviews for Barchester Hilderstone Hall
28 January 2026
Mother in law was treated so disrespectfully that she ended up in hospital very poorly.
Bone idle staff and understaffed quite a few times.
GDPR broken constantly at front desk.
When you complain its lock down and cover ups.
Lies told to cover themselves and to shut families up.
Her bedroom/
was near left in such a disgusting state that I took my own cleaning products in and cleaned myself when I visited.
Please read the small print before signing as they love to overcharge.
Some kind staff, not many.
It's a wonderful first meeting show around with the ambience of the building, but the cracks start to show rather soon. That , they promise everything would be sorted out asap. They didn't.
Its hard to believe this is how they conduct themselves.
Clothes go missing and someone else are put in the place.
Security was hit and miss with vulnerable residents going for walk abouts without being noticed.
It was a nighmare getting MIL out, with the rules and regulation.
Please find elsewhere. X
16 December 2025
My mother has been in the home for 4 weeks respite and she has been very happy. The home is run like a 5star hotel, the rooms are beautiful, everywhere is spotlessly clean, the choice, variety and quality of the food is excellent. Lastly but most importantly the staff are fabulous, they are all so
professional but so kind and helpful. There is so much available for the residents to join in with if they wish. A big bonus for mum was that she could have a bath for the first time in a long time which was such a treat for her( she has daily showers)! I'm not sure is mum wants to come out - we will see!
19 September 2025
After a prolonged stay in hospital with little or no mental or physical interaction, my father was accepted as a permanent resident to Hilderstone Hall. Within weeks he became "Dad" again, laughing and integrating thanks to the care, compassion and respect he received from all of the staff.
I
cannot commend the staff highly enough, always attending to his needs infact he thought he was living in a "Hotel".
Sadly Dad passed away peacefully in Hilderstone Hall a few weeks ago. When I attended to see him for the last time, the care assistant knocked on the door to his room, called his name and announced that I was there. "RESPECT" even though he had passed away earlier.
I can 100% recommend Hilderstone Hall to anyones loved one in the future.
08 April 2025
Hilderstone Hall is my mum's home now. It was a difficult decision for our family to make; to place my mum into the care of others but we were struggling to meet her needs and she needed more care than we were able to provide.
We chose Hilderstone Hall because we liked the Manager and the
atmosphere of the home immediately just felt right. We made the right decision.
The staff have become like family. They are so very kind, conscientious and hardworking, and importantly have been the same people over the past 15 months. There is a lot of laughter and good cheer and the decor is that of a fancy hotel! My mum is very happy and settled and has made friends. We can drop in anytime of day or night and are always welcome.
19 March 2025
Fantastic caring staff my Dad is very settled and happy. They accommodate his specific requests and facilitate regular communication for all of family
The building and gardens provide a beautiful serene environment to sit and watch the birds and changing of the seasons and is equally as beautiful
indoors the lounges and dining rooms are spacious and comfortable.
13 March 2025
Overall I'm impressed with Barchester HQ and Hilderstone Hall. Polite and professional staff, nice home in pleasant grounds. Proactive engagement from initial enquiry through to moving in and now with ongoing care. Lots of interactive activities and the staff get to know those in their care is very
apparent. There'll always be some issues, it goes with the territory, but I've found the staff to be forward leaning and helpful and my Aunt appears settled and happy and cared for, which is something we are obviously pleased with. Thank-you
19 September 2024
Called to see my sister today who has dementia, straight away I was greeted with a smile and when I said who I was here to see she said 'ohh birthday girl today', what a lovely touch! Then another lady said 'oh yes she's up, dressed and ready for her birthday do you know where to go?' There was a
balloon and a banner on her bedroom door and they said the chef was baking her a birthday cake. I then met a carer, what a lovely caring person, and another, both so pleasant and really interacted with my sister. She also speaks highly of another one of the other carers.
I really can't praise Barchester Hilderstone Hall and the wonderful staff enough. It's not nice having to put a family member in a home but I feel so happy knowing that she's cared for and so well looked after.
Thank you, thank you, thank you for the amazing work you do!
22 July 2024
Undoubtedly, a well above average experience, especially in view that is based on a comparison with a previous care home (residential) for which I paid the same amount. All staff, management, nurses, carers etc. pass the test with flying colours with the exception of one individual which I am not
allowed to mention but should not be employed in this superb establishment but should be sacked.
07 June 2024
Mum has lived at Hilderstone Hall Nursing Home for the past 18 months as a resident and the last few weeks in Memory Lane. The care from all staff has been outstanding. The warmth, kindness and quality of care is excellent and I always felt I could pop in anytime to see Mum. Mum participated in
events, meals out and celebrations at the home and always had a smile. Mum kept thanking me for choosing Hilderstone Hall.
23 May 2024
My father and I visited 2 of the residents, one of whom was an old University friend of my father. We received a warm welcome from all of the staff at the home and they kindly arranged for us to join the resident for lunch. The lunch was very good and it was nice to be able to have more time to
chat.
22 May 2024
Living alone and unable to care for myself after having hip revision surgery, I chose to come here for respite care until I felt safe enough to go home.
My stay has been a pleasure - due to the caring nature of every member of staff who has treated me with dignity, understanding and respect.
The
environment is lovely and good for walking rehabilitation.
16 May 2024
I have been a resident in Barchester Hilderstone Hall Care Home for six months. During that time, I have received excellent care and treatment for all my medical and physical conditions, together with kindness, respect and good humour. The staff have obviously received good training and respond well
to all of my requests for assistance.
The visiting doctor, nurses and physiotherapist have also provided me with good treatment and care.
My daughter is also a resident here as she was diagnosed with Alzheimer's years ago. She has received similar good care and treatment.
The accommodation is very comfortable, spacious and well cared for by the staff. The food is well prepared with suitable choices.
The monthly residents' meeting provides an opportunity for discussion of suggestions and they received responses and some appropriate action.
With such a wide range of physical and mental disabilities, I appreciate the organising of appropriate activities presents many difficulties. However, the programme of individual and small group activities for games, artwork with paints and felt pens and cookery preparation etc. has improved. The musical programme with outside performers has been well appreciated.
14 May 2024
Everyone employed here, and I mean everyone, is so friendly, helpful and caring, nothing is too much trouble. All being patient, caring and understanding. It just takes a smile to make you feel good and I have received plenty of those, especially if I am having a bad day. The last place I ever
wanted to be was in a care home. Things happened so suddenly after I unexpectedly lost my husband, we had been together for more than sixty years. I am happy and content here.
26 April 2024
Barchester Hilderstone Hall is a godsend for my mum, my family and me.
The staff are very kind, caring, professional and provide a genuine home-from-home environment for elderly people.
My mum did not want to come into care and me and my family did not want it either. However, the outstanding care
given has enabled her to settle well and for us, as a family, to feel reassured that she is in the best place.
Thank you everyone.
08 March 2024
My family and I would like to say a big thank you to all the staff at Hilderstone Hall for their hard work in caring for my wife, restoring her confidence and returning her sense of humour enabling her to return home. My family and I appreciate all the hard work carried out at the home and wish you
all the best for the future keep up the good work much appreciated.
19 February 2024
I was very impressed with the whole experience of having someone I loved being in care.
The staff were excellent and the rooms were always clean and pleasant.
The activities were of good interest and varied. One of the staff helping with activities formed a good relationship with my friend and
always listened to her.
I would have no hesitation recommending Barchester Hilderstone Hall and my experience was a comfort for someone I loved.
07 December 2023
It is always a pleasure to visit the home. There is always a pleasant atmosphere, and the staff are always very welcoming.
07 December 2023
My sister, who has advanced dementia, is obviously very well cared for and is included in activities. I always find the staff kind, caring and understanding of me as well as her! I can't fault the care, and I would recommend Hilderstone Hall to anyone.
30 November 2023
Mum was cared for with dignity and respect. She enjoyed her time and was involved in some of the daily activities. The staff provided excellent care during Mum's last hours.
12 September 2023
Hilderstone have been brilliant, they managed to get both of my parents into a room together on the day they were both been discharged from hospital. My parents spent 4 weeks together, when my father became very poorly, the home provided my mum with transport to see my father and offered to let him
come back for his final few days, but unfortunately he was too poorly to travel, so they helped Mum to visit and when my father passed away we had the funeral go from the hall. The staff were amazing, they helped to console my mum and to be fair a lot of the family too. I really don’t know how we would have coped without them. For us, a lot of things happened very quickly and totally unexpected, but they were completely amazing and continue to be.