Barchester Hilderstone Hall, Stone, Staffordshire
Barchester Hilderstone Hall, Stone, Staffordshire
Barchester Hilderstone Hall, Stone, Staffordshire

Hilderstone Hall care home provides care in a magnificent Grade II listed building set in nine acres of breathtaking grounds. They provide first-class 24-hour nursing and residential care alongside expert care for people with dementia in their Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Activities Co-ordinators are working with Help the Aged to plan fun and interesting activities for residents. Please feel free to pop in, have a go on the Nintendo Wii or take a stroll in the fresh air on the outdoor walkway.

Group: Barchester Healthcare Ltd

Person in charge: Anita Horton (General Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 49

Shared Rooms: 1

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Barchester Hilderstone Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 04 Dec 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.7 Barchester Hilderstone Hall has a Review Score of 9.7 (9.736)

The Review Score of 9.7 (maximum of 10) for Barchester Hilderstone Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Barchester Hilderstone Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.736 for Barchester Hilderstone Hall is calculated as follows: ( (111 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 148 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Hilderstone Hall is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 12 Reviews ÷ 10.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Hilderstone Hall?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Hilderstone Hall

  • Friend of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Nephew of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

My father-in-law arrived here in August 2017 after his previous home was suddenly closed. Best thing that ever happened. The care here is first class, beautiful surroundings and such a friendly lot.

How likely would you be to recommend Barchester Hilderstone Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a lovely place, in beautiful surroundings. Highly recommended for a loved one, there is so much space. Lots going on and enough room to have friends and family to visit!

How likely would you be to recommend Barchester Hilderstone Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly welcome, staff very helpful. No issues.

How likely would you be to recommend Barchester Hilderstone Hall? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very nice clean place lovely staff, friendly and very helpful.

How likely would you be to recommend Barchester Hilderstone Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Staff: Excellent

Safety / Security: Excellent

Rooms: Excellent

Hilderstone Hall! Wow it's brilliant! My 100+ year-old aunt was so anxious about her move. She immediately felt at home and the welcoming staff and the continuing care staff are amazing with her. At 100 she deserves the care and attention she is getting. Well done Hildersone! Many thanks from the family.

How likely would you be to recommend Barchester Hilderstone Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly and first class.
All our dreams came true finding a place like this for my Dad.

How likely would you be to recommend Barchester Hilderstone Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our aunt seems very well cared for. She is always well dressed, including jewellery and looks comfortable. She is usually cheerful, though confused but content.

We find the staff very approachable and helpful. They treat my aunt with respect and are aware of her needs. She has a lovely room which is clean, well furnished and arranged.

How likely would you be to recommend Barchester Hilderstone Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found it to be very friendly, they are always here to help. My friend has no complaints so that's all that matters.

How likely would you be to recommend Barchester Hilderstone Hall? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Hilderstone Hall is a care home I'd be happy to find myself in if and when the time comes. They are fortunate to have a warm and friendly long-term "welcomer" in the entrance hall. Staff are friendly too and helpful if needed. The rooms are always clean, comfortable and tidy.
I know only the friend I visit and take out weekly in my car. Pressure sore problems (inevitable with constant sitting) are well attended to. Contact with care staff, in my presence, has always been cheerful and encouraging towards my friend.
My only criticisms 1) He;s sometimes not been shaved. 2) His nails (as today when I "dealt with them") are often not cut.

How likely would you be to recommend Barchester Hilderstone Hall? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

My husband has been a resident under the care of the nursing staff for the past six and a half years. He has always been treated with dignity and respect by all members of staff.
His nursing care has been excellent as has the care given to him by the carers.

How likely would you be to recommend Barchester Hilderstone Hall? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A marvellous care home with very dedicated staff. I would thoroughly recommend to everyone.

How likely would you be to recommend Barchester Hilderstone Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been at the care home for five months now and can only comment as the best home in the area. I have visited many homes and my mum had a short stay at another care home. The difference is unbelievable !! The main plus points starting in order are,
1, The excellent caring staff, the food, standards of cleanliness and location, I cannot fault anything about the home.
I go back again to the staff everyone I have met is doing the job because they care and want to do it and other care homes seem to employ temp staff that just go through the motions.

How likely would you be to recommend Barchester Hilderstone Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff at Hilderstone Hall are friendly and welcoming to relatives of their residents. They provide excellent activities and encourage residents to take part. Relatives are also invited to many of the activities and to accompany residents on some of the organised trips.

The menu offered is varied and nutritious, although the staff do not always remind residents that they can have alternatives to the menu if they would prefer.

Staff generally, but not always, pay great attention to the safety of the residents, sometimes forgetting to ensure that a buzzer is within reach, and that the motion-sensor mat is appropriately placed in bedrooms. There is not always a member of staff in communal areas.

Communication between members of staff is generally good, although occasionally relatives are not informed of visits and reports of outside agencies.
The staff are friendly to, and supportive of, residents, and help to make Hilderstone a home for all their residents.

How likely would you be to recommend Barchester Hilderstone Hall? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

February 2016

10 Year Service

Recipient: Barchester Hilderstone Hall

Date: Thursday 27 Feb 2014

more details

November 2013

Level 3 Developing

Recipient: Barchester Hilderstone Hall

Date: Thursday 21 Nov 2013

more details

September 2012

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Hilderstone Hall