Barchester Hilderstone Hall

Would highly recommend.

It's a pleasure for me to visit him at Hilderstone.

My Mum has been living at Hilderstone Hall for over two years, during the times I have visted her, I have noticed how patient and caring all the staff are, the building is very clean, no dirt, dust or mould anywhere. The food is excellent quality. Mum has severe dementia and is deaf, so verbal communication is difficult, I can tell by her body language and general demeanour that she is content in her surroundings, settled and happy. The only thing stopping me giving 5* for everything is the lack of an activities co- ordinator, but one has been appointed.

My sister has now been at the home for two and a half years. She is always cared for and looked after by all staff. It's nice to know that they all know her. Her changing needs are catered for and I'm always informed when decisions have to be made. Looking forward to meeting the new activities coordinator.

Dad has been here for 2 weeks and during that time has been well cared for. On the second day dad told me he was very impressed with how responsive the night staff were. I have never felt a problem to any of the staff. For example, we wheeled Dad around the garden, and a staff member cleaned the wheels for us when we came back in. There is a lot of flexibility; we have shared a meal with Dad, which was great. He has been referred to OT, and we met the ANP.

Please find elsewhere. X

My mother has been in the home for 4 weeks respite and she has been very happy. The home is run like a 5star hotel, the rooms are beautiful, everywhere is spotlessly clean, the choice, variety and quality of the food is excellent. Lastly but most importantly the staff are fabulous, they are all so professional but so kind and helpful. There is so much available for the residents to join in with if they wish. A big bonus for mum was that she could have a bath for the first time in a long time which was such a treat for her( she has daily showers)! I'm not sure is mum wants to come out - we will see!

I can 100% recommend Hilderstone Hall to anyones loved one in the future.

The staff have become like family. They are so very kind, conscientious and hardworking, and importantly have been the same people over the past 15 months. There is a lot of laughter and good cheer and the decor is that of a fancy hotel! My mum is very happy and settled and has made friends. We can drop in anytime of day or night and are always welcome.

The building and gardens provide a beautiful serene environment to sit and watch the birds and changing of the seasons and is equally as beautiful indoors the lounges and dining rooms are spacious and comfortable.

Overall I'm impressed with Barchester HQ and Hilderstone Hall. Polite and professional staff, nice home in pleasant grounds. Proactive engagement from initial enquiry through to moving in and now with ongoing care. Lots of interactive activities and the staff get to know those in their care is very apparent. There'll always be some issues, it goes with the territory, but I've found the staff to be forward leaning and helpful and my Aunt appears settled and happy and cared for, which is something we are obviously pleased with. Thank-you

Thank you, thank you, thank you for the amazing work you do!

Undoubtedly, a well above average experience, especially in view that is based on a comparison with a previous care home (residential) for which I paid the same amount. All staff, management, nurses, carers etc. pass the test with flying colours with the exception of one individual which I am not allowed to mention but should not be employed in this superb establishment but should be sacked.

Mum has lived at Hilderstone Hall Nursing Home for the past 18 months as a resident and the last few weeks in Memory Lane. The care from all staff has been outstanding. The warmth, kindness and quality of care is excellent and I always felt I could pop in anytime to see Mum. Mum participated in events, meals out and celebrations at the home and always had a smile. Mum kept thanking me for choosing Hilderstone Hall.

My father and I visited 2 of the residents, one of whom was an old University friend of my father. We received a warm welcome from all of the staff at the home and they kindly arranged for us to join the resident for lunch. The lunch was very good and it was nice to be able to have more time to chat.

The environment is lovely and good for walking rehabilitation.

With such a wide range of physical and mental disabilities, I appreciate the organising of appropriate activities presents many difficulties. However, the programme of individual and small group activities for games, artwork with paints and felt pens and cookery preparation etc. has improved. The musical programme with outside performers has been well appreciated.

Everyone employed here, and I mean everyone, is so friendly, helpful and caring, nothing is too much trouble. All being patient, caring and understanding. It just takes a smile to make you feel good and I have received plenty of those, especially if I am having a bad day. The last place I ever wanted to be was in a care home. Things happened so suddenly after I unexpectedly lost my husband, we had been together for more than sixty years. I am happy and content here.

Thank you everyone.

My family and I would like to say a big thank you to all the staff at Hilderstone Hall for their hard work in caring for my wife, restoring her confidence and returning her sense of humour enabling her to return home. My family and I appreciate all the hard work carried out at the home and wish you all the best for the future keep up the good work much appreciated.