Barchester Hilderstone Hall

Hilderstone Hall! Wow it's brilliant! My 100+ year-old aunt was so anxious about her move. She immediately felt at home and the welcoming staff and the continuing care staff are amazing with her. At 100 she deserves the care and attention she is getting. Well done Hildersone! Many thanks from the family.

Friendly and first class.
All our dreams came true finding a place like this for my Dad.

Our aunt seems very well cared for. She is always well dressed, including jewellery and looks comfortable. She is usually cheerful, though confused but content.

We find the staff very approachable and helpful. They treat my aunt with respect and are aware of her needs. She has a lovely room which is clean, well furnished and arranged.

I have found it to be very friendly, they are always here to help. My friend has no complaints so that's all that matters.

Hilderstone Hall is a care home I'd be happy to find myself in if and when the time comes. They are fortunate to have a warm and friendly long-term "welcomer" in the entrance hall. Staff are friendly too and helpful if needed. The rooms are always clean, comfortable and tidy.
I know only the friend I visit and take out weekly in my car. Pressure sore problems (inevitable with constant sitting) are well attended to. Contact with care staff, in my presence, has always been cheerful and encouraging towards my friend.
My only criticisms 1) He;s sometimes not been shaved. 2) His nails (as today when I "dealt with them") are often not cut.

My husband has been a resident under the care of the nursing staff for the past six and a half years. He has always been treated with dignity and respect by all members of staff.
His nursing care has been excellent as has the care given to him by the carers.

A marvellous care home with very dedicated staff. I would thoroughly recommend to everyone.

My mother has been at the care home for five months now and can only comment as the best home in the area. I have visited many homes and my mum had a short stay at another care home. The difference is unbelievable !! The main plus points starting in order are,
1, The excellent caring staff, the food, standards of cleanliness and location, I cannot fault anything about the home.
I go back again to the staff everyone I have met is doing the job because they care and want to do it and other care homes seem to employ temp staff that just go through the motions.

The staff at Hilderstone Hall are friendly and welcoming to relatives of their residents. They provide excellent activities and encourage residents to take part. Relatives are also invited to many of the activities and to accompany residents on some of the organised trips.

The menu offered is varied and nutritious, although the staff do not always remind residents that they can have alternatives to the menu if they would prefer.

Staff generally, but not always, pay great attention to the safety of the residents, sometimes forgetting to ensure that a buzzer is within reach, and that the motion-sensor mat is appropriately placed in bedrooms. There is not always a member of staff in communal areas.

Communication between members of staff is generally good, although occasionally relatives are not informed of visits and reports of outside agencies.
The staff are friendly to, and supportive of, residents, and help to make Hilderstone a home for all their residents.