Hall Lane, Hilderstone, Stone ST15 8SQ
Hilderstone Hall care home provides care in a magnificent Grade II listed building set in nine acres of breathtaking grounds. They provide first-class 24-hour nursing and residential care alongside expert care for people with dementia in their Memory Lane Community.
A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.
Activities Co-ordinators are working with Help the Aged to plan fun and interesting activities for residents. Please feel free to pop in, have a go on the Nintendo Wii or take a stroll in the fresh air on the outdoor walkway.
Group: Barchester Healthcare Ltd
Person in charge: Karen Badger (Home Manager)
Local Authority / Social Services: Staffordshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 51 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 47
Shared Rooms: 1
Rooms with ensuite WC: 48
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room
Latest CQC* Report on Barchester Hilderstone Hall: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Barchester Hilderstone Hall has a Review Score of 7.9 (7.904)
The Review Score of 7.9 (maximum of 10) for Barchester Hilderstone Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Barchester Hilderstone Hall in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.458 for Barchester Hilderstone Hall is calculated as follows: ( (13 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 24 Ratings = 4.458
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.446 Points relating to the number of positive Reviews for Barchester Hilderstone Hall is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 10.2 positive Reviews (51 registered beds ÷ 5). 2 Reviews ÷ 10.2 Target = 0.196
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Barchester Hilderstone Hall?
Reviewer Connection to Barchester Hilderstone Hall
Submitted from a Postal Card by Michael R on Wednesday 18 January 2017. Relates to January 2017.
My mother has been at the care home for five months now and can only comment as the best home in the area. I have visited many homes and my mum had a short stay at another care home. The difference is unbelievable !! The main plus points starting in order are,
1, The excellent caring staff, the food, standards of cleanliness and location, I cannot fault anything about the home.
I go back again to the staff everyone I have met is doing the job because they care and want to do it and other care homes seem to employ temp staff that just go through the motions.
How likely would you be to recommend Barchester Hilderstone Hall? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Good
Submitted from a Website Submission by Leslie L on Friday 4 March 2016. Relates to March 2016.
The staff at Hilderstone Hall are friendly and welcoming to relatives of their residents. They provide excellent activities and encourage residents to take part. Relatives are also invited to many of the activities and to accompany residents on some of the organised trips.
The menu offered is varied and nutritious, although the staff do not always remind residents that they can have alternatives to the menu if they would prefer.
Staff generally, but not always, pay great attention to the safety of the residents, sometimes forgetting to ensure that a buzzer is within reach, and that the motion-sensor mat is appropriately placed in bedrooms. There is not always a member of staff in communal areas.
Communication between members of staff is generally good, although occasionally relatives are not informed of visits and reports of outside agencies.
The staff are friendly to, and supportive of, residents, and help to make Hilderstone a home for all their residents.
How likely would you be to recommend Barchester Hilderstone Hall? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Satisfactory
Value for Money: Satisfactory
Job Title: General Manager
Elaine joined the team at Hilderstone in 1998 and has gained many qualifications during this time including an NVQ level 4 and a Registered Managers Award. She supports Stella in the day to day management of the home. She enjoys her role as Home Trainer and has specialises in Dementia Care Matters. Elaine also enjoys hosting cake decorating sessions with the assistance of the Activities Team.
Job Title: Home Administrator
Lindsey joined Barchester in November 2013, and has a background in finance and administration. She works closely with the General Manager, Stella, to ensure the smooth and efficient running of the finance and administration system within the home.
Each Friday she invites the residents to join her in Reception for a cup of tea or coffee, a cake and a chat.
There are currently no Care Home Idol entrants who have performed at Barchester Hilderstone Hall