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Barchester Hilderstone Hall

Hall Lane, Hilderstone, Stone, Staffordshire ST15 8SQ
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Barchester Hilderstone Hall, Stone
Barchester Hilderstone Hall, Stone
Barchester Hilderstone Hall, Stone

Hilderstone Hall care home provides care in a magnificent Grade II listed building set in nine acres of breathtaking grounds. They provide first-class 24-hour nursing and residential care alongside expert care for people with dementia in their Memory Lane Community. They are proud to be accredited as part of Barchester’s 10-60-06 Dementia Care Programme, reflecting the enhanced dementia care and improved quality of life experienced by residents here at Hilderstone...  

Care Provided by Barchester Hilderstone Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,120N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Hilderstone Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Charlotte Lownds (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (17)

Barchester Hilderstone Hall Reviews (115)

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9.4

Barchester Hilderstone Hall has a Review Score of 9.4 (9.420) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Hilderstone Hall has 115 reviews.

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Showing 115 reviews matching selected criteria
Review from Chris B (Son of Resident) published on 30 November 2022 Submitted via Postal Card
Overall Experience

Looked after Mum in her final weeks with incredible compassion and care. She was in the very best place when she passed away. All of the staff were so kind and genuinely upset. They supported me throughout and I will never forget their kindness. The team at Hilderstone Hall are brilliant. Thank you for everything.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Hilderstone Hall

Condolences to you and the family at this difficult time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Kathryn M (Daughter of Resident) published on 24 November 2022 Submitted via Website
Overall Experience
The team at Hilderstone Hall care home are simply outstanding!
They go above and beyond to care for our mum who has dementia but has always been fiercely independent and has a lovely sense of humour and loved the outdoors, particularly running. She ran the Great North run when she was 70! They encourage her to remain as independent as possible, there is always a laugh and a cheeky giggle which mum loves. The team take the time to take her out walking/running in the beautiful gardens. She likes her own space but is always gently encouraged to engage in the multiple activities they offer. The whole team genuinely seem to understand her individual unique needs and does their utmost to see that these are fulfilled. Our particular thanks go to the Hostess and the Senior Carer. The hostess has been our rock with her care, compassion and sense of humour with mum. She genuinely gives 110%.

The senior Carer keeps us updated on a regular basis regarding all of Mum's care needs.This is so appreciated. They are both absolute gems!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Hilderstone Hall

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Keith P (Husband of Resident) published on 15 November 2022 Submitted via Postal Card
Overall Experience

The building is excellently presented and organised. The rooms and corridors are very well presented. The equipment is all up to date, clean and used with care and knowledge. The staff are happy and welcoming and enjoy their work. The food is excellent and well-presented. Entertainment every day.

Reply from Rachel Magenheimer, Customer Relationship Manager at Barchester Hilderstone Hall

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J C (Daughter of Resident) published on 1 November 2022 Submitted via Postal Card
Overall Experience

Whilst it is sad to think my parents have had to move to a care home, it is comforting to know they are happy and well looked after. The regular activities keep them active and engaged. My dad especially enjoys the meals! The regular nursing review/input gives me peace of mind.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Hilderstone Hall

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Rachael G (Daughter of Resident) published on 31 May 2022 Submitted via Website
Overall Experience
My mum has been at Hilderstone for 21-months. Staff are amazing, kind, caring, respectful and always treat Mum with dignity. I feel that the staff genuinely love my mum, and I’m so very grateful for their care.
The food is fantastic, and Mum enjoys a glass of wine with lunch.
Activities such as singers, bingo and quizzes are regular, but it will be nice to see day trips out start up again.
Over the last 21-months throughout Covid, Hilderstone staff have managed well, keeping residents safe following all protocols and keeping infections here to a minimum, but supporting relatives to keep in touch via window visits, pod visits, Skype and telephone calls - a little better communication regards the protocol changes throughout the time would, however, have been useful.

A huge thanks to all the staff from me and my mum.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Hilderstone Hall

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from M W (Respite Resident) published on 3 May 2022 Submitted via Postal Card
Overall Experience

I had a wonderful welcome to this beautiful home. Clean and with wonderful staff. Good food was out of this world. I thought I was at The Ritz in London. I was a resident for 2 weeks rest, I was very happy and well-rested. Thank you, Hilderstone Hall

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Hilderstone Hall

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from G B (Resident / Service User) published on 13 April 2022 Submitted via Postal Card
Overall Experience

This home was recommended to me by a friend who used to be in management in the NHS. who retired to look after her mother and father and she was tight. The care is second to none in the country.

Reply from Rachel Magenheimer, Customer Relationship Manager at Barchester Hilderstone Hall

Thank you for your review, it has been our pleasure to know you and we are delighted that you chose to stay at Hilderstone Hall. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J W (Respite Resident) published on 10 March 2022 Submitted via Website
Overall Experience

Excellent service, foods up to standard, the room is a nice size bathroom is all up to standard. Carers are all helpful and all the staff are very friendly. The dining room is lovely and up to standard, all staff are very lovely and caring.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Hilderstone Hall

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Katrina D (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card
Overall Experience

Very welcoming and warm. My mum came in for emergency respite care following discharge from hospital. It was a very stressful time, but everyone here was extremely caring and supportive. Mum is really happy here.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Hilderstone Hall

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from L P (Resident / Service User) published on 25 February 2022 Submitted via Postal Card
Overall Experience
Difficult to tick 1 box with confidence owing to inconsistency. I am happy overall with the food and welcome alternatives if necessary but rather disappointing when other staff have to step in. Need additional activities coordinator to ensure 7 days per week are covered. Still lacking sufficient exercises for all residents and mine on a 1 to 1 daily basis. Frequently not ready early enough on a daily basis as stipulated in my care plan. Staff need to be supplemented by agency staff, some of whom lack training and manhandling. use appropriate behaviour, communication or what their remit entails. More established staff are hard-working, polite, willing, helpful and pleasant including household and hospitality teams. Staff morale generally has improved since the appointment of the current manager the deputy manager have been welcomed by both staff and residents.

I have no intention whatsoever of leaving here, for positive reasons given [particularly the safety and security in the current climate. However, would welcome more consistency and communication overall with staff at all levels.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Hilderstone Hall

Thank you for taking the time to provide us with this review. We value all feedback and it’s really good to read your positive comments regarding some of our longer-standing staff and meals. It will mean a lot to our team at Hilderstone, and I will make sure those compliments are passed onto the...  

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Review from M M (Brother-in-law of Resident) published on 8 September 2021 Submitted via Postal Card
Overall Experience

I have visited 3 times to see my brother-in-law who is being well looked after. The hall is clean and fresh if a little too warm. The welcome is excellent from the lady who has to carry out Covid tests each time because of our poor IT skills.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Hilderstone Hall

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from L P (Sister-in-law of Resident) published on 7 September 2021 Submitted via Postal Card
Overall Experience

The staff seem very caring and considerate. My brother-in-law is being well looked after. He is enjoying the food although he is still low in spirit.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Hilderstone Hall

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Joyce B (Wife of Resident) published on 31 August 2021 Submitted via Website
Overall Experience
After nearly three years of caring for my husband, it was with great sorrow that I had to resort to a nursing home for some respite care for myself. I chose Hilderstone because I had been to an open day there some 2.5yrs ago and was impressed with what I saw. It cost £2600 for two weeks.

How wrong can one be. I was horrified by what happened. The first 48 hrs he was given no medicines because of wrong information given to me. The nurses had no bedside manner whatsoever. He was left to eat a meal with a dirty open commode at his side and dishes left from the night before. On an outside visit, he was brought out to me in unsuitable clothing on a bitterly cold day. I was blatantly lied to, and the final straw was two bruised and taped fingers which no one had any idea of how it had happened. After eight days I removed him. It took 60 days to get my money back with still unanswered questions. I honestly believe if I had left him there it would have been disastrous. Please don’t be fooled.

Reply from The Customer Feedback Team, The Customer Feedback Team at Barchester Hilderstone Hall

Dear Joyce, We are really sorry again to hear of your experiences with Hilderstone. We would like to reassure you, as we did throughout the formal complaints process, that all your concerns were treated very seriously. We value any feedback we receive and would like to confirm again that lessons...  

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Review from M M (Son of Resident) published on 20 July 2021 Submitted via Postal Card
Overall Experience

Some staff are excellent. Minimizing use of agency staff would improve this. The home gardens are unkept and neglected. Covid protocols are good - most staff appear to understand them. Telephone answering is always slow. All the above should be addressed. Overall there is a sense of a warm/caring environment.

Reply from Rachel Magenheimer, Customer Relationship Manager at Barchester Hilderstone Hall

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. We are working hard to improve the gardens this summer and thank you for your feedback in this area. I will pass on your feedback to the team.

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Review from Stewart M (Next of Kin) published on 28 May 2021 Submitted via Website
Overall Experience

My cousin is currently under your care. I have ordered a jig-saw board for her which was delivered to the home on the 27th March 2021. To date, my cousin states that she has not received this board to which she was really looking forward to using. I have repeatedly asked members of staff to try and find out the whereabouts of the board, some promise to find out but no response is forthcoming, and one even told me that she has received the board! I am most annoyed and disappointed that this home cannot provide me with a straight answer to what has happened to, what is a rather expensive item for me, and an essential enjoyment for my cousin. I look forward to hearing your response.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Hilderstone Hall

Thank you for your review, we value all feedback as this helps us to improve our service where required. This has been located and delivered to your cousin and I will pass on your feedback to the team. Should you have any problems our General Manager operates an open door policy.

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Review from Melissa M (Granddaughter of Resident) published on 28 April 2021 Submitted via Postal Card
Overall Experience

Staff are always on hand and willing to help. There is a great atmosphere of happy enthusiasm. Concerns and suggestions are taken seriously and where necessary action is taken. Overall, I am very happy with the standard of care that my beloved and quite particular grandma receives.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Hilderstone Hall

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Sally E (Daughter of Resident) published on 20 April 2021 Submitted via Website
Overall Experience
On paper, it sounds great but in practice, it feels grossly lacking! The grounds could be beautiful but with broken and loose paving it made it hazardous to go in the garden, no summer planting and looks drab and uninviting. Sewerage was often overflowing the manhole cover just outside my mother's room and up through her en suite toilet. We were told this would all be fixed within a few months of arriving but then head office rescinded the funding so it went on for years.
My mother and other residents plus staff members had to endure nearly a year of physical and mental abuse from another resident. My mother lived in fear! Management should have protected them and sorted the problem in much less time.
The Manager in place for most of Mums time gave us no confidence. We were forced to move mum to another care facility as many members of staff were leaving due to low staff morale.

We felt the owners were not interested and we feared it may close down at any point.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Hilderstone Hall

Thank you for your review, we value all feedback as this helps us to improve our service where required. I will pass on your feedback to the team.

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Treated with Dignity
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Review from Patricia L (Wife of Resident) published on 2 November 2020 Submitted via Postal Card
Overall Experience

In 2019 my daughter and I visited Hilderstone Hall, we were shown around the hall and were very impressed. My husband came to stay in the Hall for 2 weeks respite. From the telephone calls I made to them they said he was doing very well and joining in the activities which I believe he enjoyed. As he was in memory lane I think he was comfortable. So I can only say his respite was satisfactory. I can only go on what the staff have told me.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Hilderstone Hall

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Joanne P (Granddaughter of Resident) published on 22 September 2020 Submitted via Website
Overall Experience

My Gorgeous Grandma has been living at Hilderstone Hall for the past 5 years. She is 103 years old and loves to sing. Grandma came into the home very poorly and through the dedication, love, care and attention of all the staff, she has thrived, enjoyed her time and feels very cared for. This has been even more apparent during Covid-19. Living 200 miles away and not being able to visit has been very hard for me but I have had regular FaceTime ‘Visits’. She is bed-bound and unable to have window/garden visits so I have a huge Thank you to the staff for sorting out special permission for me to visit grandma while I was up in the area. I had not seen grandma since February and being able to see her face to face meant the world to both of us. She is still my gorgeous Grandma and it was clearly evident that the staff have really looked after her, kept her well, happy and still singing. Thank you, it has been a weight off my shoulders knowing she is so well cared for and very much loved by you all.

Reply from Elizabeth Walsh, General Manager at Barchester Hilderstone Hall

Thank you for your review. Thank you also for your positive comments regarding my team who work hard to deliver high standards of quality care at all times. We are so pleased the visit went well. I will pass your feedback back to my team. Thank you again.

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Review from P C (Resident / Service User) published on 17 June 2020 Submitted via Postal Card
Overall Experience

The staff are very nice and helpful.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Hilderstone Hall

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 28 Jan 2025

    To mark the 80th anniversary of the liberation of Auschwitz and in commemoration of the victims, Residents took part in activities and moments of reflection. We started the day reading...

  • 28 Jan 2025

    To celebrate International Flower Day Residents took part in a flower arranging workshop. We are super lucky that our Activities Co-ordinator, Ellie is also a qualified florist. Just look at...

  • 28 Jan 2025

    Created by our Residents and their families, our Getting to Know me Booklets are a tool that allows us to understand the likes and dislikes of the people we care...

Upcoming Events

There are no upcoming events for Barchester Hilderstone Hall.

Awards / Recognitions (19)

Accreditations

There are no accreditations posted yet for Barchester Hilderstone Hall.

Meet the Team (7)

Charlotte Lownds
Charlotte LowndsJob Title:General ManagerJoined: 2024

Hello, I'm Charlotte, the Acting General Manager at Hilderstone Hall.

I joined the home in early 2024, initially as a Bank Nurse before progressing into the post of Deputy Manager and now acting General Manager. I had previously visited Hilderstone Hall when working for the NHS as a Community Nurse and Practice Nurse, and I was delighted to have the opportunity to work here. The home is stunning. I was drawn to the beautiful countryside setting, and the residents and staff here are remarkable.

I am a Registered General Nurse and have additional qualifications alongside my nursing degree in disease management, specialising in diabetes and respiratory conditions. I am passionate about encouraging and promoting high standards for the delivery of person-centred, holistic care.

Outside of work, I am kept busy with my family, my two pooches, and I am a lover of holidays – I always make sure the next one is in the planning!

I look forward to welcoming you and your family to Hilderstone. The team and I are always here to help.

Carrie-Anne Howard
Carrie-Anne HowardJob Title:Home AdministratorJoined: 2023

Hello, my name is Carrie, I have been in the care sector as a Home Administrator since 2006.

I joined Hilderstone Hall in April 2023, with a wealth of experience in administration roles including completing a NVQ Level 3 in Business Administration.

My duties are the day-to-day running of the home, payroll, invoicing and contracts. I enjoy meeting and greeting relatives, residents and professionals, making time for everyone as I have an open-door policy.

The staff at Hilderstone Hall are all very welcoming and strive to give the best possible care which I am very proud to be a part of.

Tania Lane
Tania LaneJob Title:Head of HousekeepingJoined: 2016

Hi, my name is Tania Lane, I joined Barchester in 2016. I started as a housekeeper and worked my way up to the position of Head Housekeeper. I take great pride in my work, I am so happy when residents really like how their rooms look and feel. I also love to talk to the residents while I’m cleaning their rooms. I aim to help residents remain as independent as possible. I also especially enjoy facilitating new families and future residents' show-around so that they can experience the home before moving in.

Lyle Mitchell
Lyle MitchellJob Title:Head of MaintenanceJoined: 2022

Hi, my name is Lyle and I joined the team at Hilderstone Hall in 2022 as Head of Maintenance.

Most of all I love the interaction and variety my role provides and I feel privileged to be able to make a difference in people’s lives by ensuring their home is maintained and presented to a high standard. Before joining the Hilderstone team, I worked in the theatre world.

Cheznath Montero
Cheznath MonteroJob Title:Registered NurseJoined: 2023

Hi, my name is Cheznath and I am a Registered Nurse here at Hilderstone Hall.

Brenda Jones
Brenda JonesJob Title:Senior Care AssistantJoined: 2022

Hi, my name is Brenda. I have worked at Hilderstone Hall for 2 and a half years on memory lane. I have worked in the care industry for 30 years in a range of different sectors. My hobbies include gardening, which I encourage the residents every year to plant seeds and grow veg. I also enjoy sewing, making bags, and aprons and attending local craft fairs. I have 3 grown-up children and many grandchildren.

Joanne Macari
Joanne MacariJob Title:HostessJoined: 2014

Hi, my name is Joanne and I joined the home in 2014. Within my role as a Hospitality Host, I strive to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve.

We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, we have an important part to play in making sure that happens. In particular, we provide a friendly, engaging and helpful service in our dining room and bar areas. It’s a fulfilling role that will give me a real opportunity to enhance the lives of all our residents and one which I enjoy!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Hilderstone Hall to verify any information. View our terms and conditions. Barchester Hilderstone Hall has an Enhanced Service -more info.