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Barchester Hilderstone Hall

Hall Lane, Hilderstone, Stone, Staffordshire ST15 8SQ
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Barchester Hilderstone Hall, Stone
Barchester Hilderstone Hall, Stone
Barchester Hilderstone Hall, Stone

Hilderstone Hall care home provides care in a magnificent Grade II listed building set in nine acres of breathtaking grounds. They provide first-class 24-hour nursing and residential care alongside expert care for people with dementia in their Memory Lane Community. They are proud to be accredited as part of Barchester’s 10-60-06 Dementia Care Programme, reflecting the enhanced dementia care and improved quality of life experienced by residents here at Hilderstone...  

Care Provided by Barchester Hilderstone Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,120N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Hilderstone Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Charlotte Lownds (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (17)

Barchester Hilderstone Hall Reviews (115)

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9.4

Barchester Hilderstone Hall has a Review Score of 9.4 (9.420) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Hilderstone Hall has 115 reviews.

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Showing 115 reviews matching selected criteria
Review from Alison M (Daughter of Resident) published on 30 May 2018 Submitted via Website
Overall Experience

Mum has been a resident at the home for nearly 3 years. It has a warm, welcoming atmosphere with polite and attentive staff. There have been several changes in management/staff as well as major refurbishments recently. I believe it now provides a much more consistent level of care than previously. Communication/dialogue with care/nursing staff has improved and as a family, we feel more included in Mum’s care. The most important part of her care is that she is cared for with dignity. She has advanced Alzheimer’s and cannot verbally communicate her needs or wishes. She relies on care staff to meet those needs in a caring, safe and effective way. Staff try their very best to meet her needs. I would like to see more activities/stimulation for those nursed in their rooms as this would enhance their quality of life, at least for short periods. We welcome the improvements and hope that the consistency of care we have recently experienced continues.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you so much for your feedback, we really appreciate you taking the time to do this. We are always looking at new ways to enhance the social life of our residents and would welcome any suggestions that you feel that we could incorporate into our programme. The feeling of inclusion in the home is important for all of our residents and I welcome your comments.

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Review from D S (Friend of Resident) published on 21 May 2018 Submitted via Postal Card
Overall Experience
We have been visiting our friend on a weekly basis ever since he entered about 6 years ago. The staff are always friendly and helpful and under the recent new management seem to be more attentive.
The home has always been a bit run down in appearance and the major works going on just now should correct this.

The garden needs a lot of attention to restore them to some of their former glory.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for taking the time to give feedback on our home, it is very much appreciated. The refurbishment is making a huge difference and we have now started on the gardens so the residents, families and friends will be able to enjoy the beautiful grounds once more.

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Review from Ruth T (Daughter-in-law of Resident) published on 7 December 2017 Submitted via Postal Card
Overall Experience

My father-in-law arrived here in August 2017 after his previous home was suddenly closed. Best thing that ever happened. The care here is first class, beautiful surroundings and such a friendly lot.

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Review from Nicola O (Friend of Resident) published on 17 November 2017 Submitted via Website
Overall Experience

This is a lovely place, in beautiful surroundings. Highly recommended for a loved one, there is so much space. Lots going on and enough room to have friends and family to visit!

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Review from P C (Husband of Resident) published on 27 October 2017 Submitted via Postal Card
Overall Experience

Friendly welcome, staff very helpful. No issues.

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Review from Carole B (Friend of Resident) published on 24 October 2017 Submitted via Postal Card
Overall Experience

Very nice clean place lovely staff, friendly and very helpful.

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Review from K E (Nephew of Resident) published on 25 September 2017 Submitted via Postal Card
Overall Experience

Hilderstone Hall! Wow it's brilliant! My 100+ year-old aunt was so anxious about her move. She immediately felt at home and the welcoming staff and the continuing care staff are amazing with her. At 100 she deserves the care and attention she is getting. Well done Hildersone! Many thanks from the family.

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Review from David T (Son of Resident) published on 13 September 2017 Submitted via Postal Card
Overall Experience
Friendly and first class.

All our dreams came true finding a place like this for my Dad.

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Review from A W (Nephew of Resident) published on 12 September 2017 Submitted via Postal Card
Overall Experience

Our aunt seems very well cared for. She is always well dressed, including jewellery and looks comfortable. She is usually cheerful, though confused but content.

We find the staff very approachable and helpful. They treat my aunt with respect and are aware of her needs. She has a lovely room which is clean, well furnished and arranged.

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Review from E S (Friend of Resident) published on 28 June 2017 Submitted via Postal Card
Overall Experience

I have found it to be very friendly, they are always here to help. My friend has no complaints so that's all that matters.

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Review from E N (Friend of Resident) published on 9 June 2017 Submitted via Postal Card
Overall Experience
Hilderstone Hall is a care home I'd be happy to find myself in if and when the time comes. They are fortunate to have a warm and friendly long-term "welcomer" in the entrance hall. Staff are friendly too and helpful if needed. The rooms are always clean, comfortable and tidy.
I know only the friend I visit and take out weekly in my car. Pressure sore problems (inevitable with constant sitting) are well attended to. Contact with care staff, in my presence, has always been cheerful and encouraging towards my friend.

My only criticisms 1) He;s sometimes not been shaved. 2) His nails (as today when I "dealt with them") are often not cut.

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Review from Kate B (Wife of Resident) published on 7 June 2017 Submitted via Postal Card
Overall Experience
My husband has been a resident under the care of the nursing staff for the past six and a half years. He has always been treated with dignity and respect by all members of staff.

His nursing care has been excellent as has the care given to him by the carers.

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Review from R C (Son of Resident) published on 23 May 2017 Submitted via Postal Card
Overall Experience

A marvellous care home with very dedicated staff. I would thoroughly recommend to everyone.

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Review from Michael R (Son of Resident) published on 18 January 2017 Submitted via Postal Card
Overall Experience
My mother has been at the care home for five months now and can only comment as the best home in the area. I have visited many homes and my mum had a short stay at another care home. The difference is unbelievable !! The main plus points starting in order are,
1, The excellent caring staff, the food, standards of cleanliness and location, I cannot fault anything about the home.

I go back again to the staff everyone I have met is doing the job because they care and want to do it and other care homes seem to employ temp staff that just go through the motions.

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Review from Leslie L (Daughter of Resident) published on 21 March 2016 Submitted via Website
Overall Experience

The staff at Hilderstone Hall are friendly and welcoming to relatives of their residents. They provide excellent activities and encourage residents to take part. Relatives are also invited to many of the activities and to accompany residents on some of the organised trips.

The menu offered is varied and nutritious, although the staff do not always remind residents that they can have alternatives to the menu if they would prefer.

Staff generally, but not always, pay great attention to the safety of the residents, sometimes forgetting to ensure that a buzzer is within reach, and that the motion-sensor mat is appropriately placed in bedrooms. There is not always a member of staff in communal areas.

Communication between members of staff is generally good, although occasionally relatives are not informed of visits and reports of outside agencies.

The staff are friendly to, and supportive of, residents, and help to make Hilderstone a home for all their residents.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 28 Jan 2025

    To mark the 80th anniversary of the liberation of Auschwitz and in commemoration of the victims, Residents took part in activities and moments of reflection. We started the day reading...

  • 28 Jan 2025

    To celebrate International Flower Day Residents took part in a flower arranging workshop. We are super lucky that our Activities Co-ordinator, Ellie is also a qualified florist. Just look at...

  • 28 Jan 2025

    Created by our Residents and their families, our Getting to Know me Booklets are a tool that allows us to understand the likes and dislikes of the people we care...

Upcoming Events

There are no upcoming events for Barchester Hilderstone Hall.

Awards / Recognitions (19)

Accreditations

There are no accreditations posted yet for Barchester Hilderstone Hall.

Meet the Team (7)

Charlotte Lownds
Charlotte LowndsJob Title:General ManagerJoined: 2024

Hello, I'm Charlotte, the Acting General Manager at Hilderstone Hall.

I joined the home in early 2024, initially as a Bank Nurse before progressing into the post of Deputy Manager and now acting General Manager. I had previously visited Hilderstone Hall when working for the NHS as a Community Nurse and Practice Nurse, and I was delighted to have the opportunity to work here. The home is stunning. I was drawn to the beautiful countryside setting, and the residents and staff here are remarkable.

I am a Registered General Nurse and have additional qualifications alongside my nursing degree in disease management, specialising in diabetes and respiratory conditions. I am passionate about encouraging and promoting high standards for the delivery of person-centred, holistic care.

Outside of work, I am kept busy with my family, my two pooches, and I am a lover of holidays – I always make sure the next one is in the planning!

I look forward to welcoming you and your family to Hilderstone. The team and I are always here to help.

Carrie-Anne Howard
Carrie-Anne HowardJob Title:Home AdministratorJoined: 2023

Hello, my name is Carrie, I have been in the care sector as a Home Administrator since 2006.

I joined Hilderstone Hall in April 2023, with a wealth of experience in administration roles including completing a NVQ Level 3 in Business Administration.

My duties are the day-to-day running of the home, payroll, invoicing and contracts. I enjoy meeting and greeting relatives, residents and professionals, making time for everyone as I have an open-door policy.

The staff at Hilderstone Hall are all very welcoming and strive to give the best possible care which I am very proud to be a part of.

Tania Lane
Tania LaneJob Title:Head of HousekeepingJoined: 2016

Hi, my name is Tania Lane, I joined Barchester in 2016. I started as a housekeeper and worked my way up to the position of Head Housekeeper. I take great pride in my work, I am so happy when residents really like how their rooms look and feel. I also love to talk to the residents while I’m cleaning their rooms. I aim to help residents remain as independent as possible. I also especially enjoy facilitating new families and future residents' show-around so that they can experience the home before moving in.

Lyle Mitchell
Lyle MitchellJob Title:Head of MaintenanceJoined: 2022

Hi, my name is Lyle and I joined the team at Hilderstone Hall in 2022 as Head of Maintenance.

Most of all I love the interaction and variety my role provides and I feel privileged to be able to make a difference in people’s lives by ensuring their home is maintained and presented to a high standard. Before joining the Hilderstone team, I worked in the theatre world.

Cheznath Montero
Cheznath MonteroJob Title:Registered NurseJoined: 2023

Hi, my name is Cheznath and I am a Registered Nurse here at Hilderstone Hall.

Brenda Jones
Brenda JonesJob Title:Senior Care AssistantJoined: 2022

Hi, my name is Brenda. I have worked at Hilderstone Hall for 2 and a half years on memory lane. I have worked in the care industry for 30 years in a range of different sectors. My hobbies include gardening, which I encourage the residents every year to plant seeds and grow veg. I also enjoy sewing, making bags, and aprons and attending local craft fairs. I have 3 grown-up children and many grandchildren.

Joanne Macari
Joanne MacariJob Title:HostessJoined: 2014

Hi, my name is Joanne and I joined the home in 2014. Within my role as a Hospitality Host, I strive to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve.

We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, we have an important part to play in making sure that happens. In particular, we provide a friendly, engaging and helpful service in our dining room and bar areas. It’s a fulfilling role that will give me a real opportunity to enhance the lives of all our residents and one which I enjoy!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Hilderstone Hall to verify any information. View our terms and conditions. Barchester Hilderstone Hall has an Enhanced Service -more info.