The Green, Trysull, Wolverhampton, WV5 7HW
View Full Details of Woodford House Nursing HomeWoodford house has been home for my dad for three years and words cannot describe what a wonderful place it is, to show how happy we are with the care it became my uncle's home eighteen months later and he remained there until his death. The care they show not only to the residents but to us as family is amazing. They threw a little party for my mums birthday earlier in the year and for my recent birthday they sent me a card from my dad complete with his fingerprints. Putting a loved one in a care home is one of the most difficult decisions to make but the peace of mind that comes when you know they are so well cared for is unparalleled. The staff are truly amazing and we couldn't be more grateful for the care they give.
Recently attended an event at the home to remember residents who have passed away. On the day the weather was perfect allowing both staff residents and relatives to enjoy the garden together with live music a tombola and raffle. Thanks also to the kitchen staff providing food and drinks. The staff worked extremely hard to make this event a most enjoyable afternoon while remembering those no longer here. Well done to everyone!
I find Woodford House Nursing Home meets current government legislation and guidelines for the care of the residents in their care. However, I find a major problem with communication between some management and staff. Also following up and providing feedback on complaints is very ad-hoc I find there is confusion when booking appointments for visitors or hospital consultations and errors regarding paperwork. When I have complained formally regarding this I received a corporate verbal apology not written and an assurance this will not happen again. It does happen again and yet another apology. I have concerns regarding health and safety in certain areas and have addressed these concerns with the manager. I feel the building and security is reminiscent of a 1980s institutional centre and has not really come onto the 21st century regarding vision, scope and development for the future needs of the residents and client needs.
My husband has been a resident at Woodford House for several years with complex needs. All the staff, nurses, carers, reception, catering staff, cleaners, laundry staff and handyman all work hard to make Woodford a happy, caring environment for our loved ones to live in, under very difficult circumstances at times. The home manager and staff member who deals with the dementia pathways, who works between another home in the group and Woodford do an excellent job in explaining and sorting out any problems that arise. Calls are made to me to inform me of any problems or issues that arise with my husband, which I find very reassuring. The well-being team work well with the residents with music, walks and various activity programs. No home is perfect but everyone at Woodford tries their best to make this a happy loving home for our loved ones. I have to admit for myself an open and honest relationship with the management team is a bonus.
Woodford house has been home for my dad for three years and words cannot describe what a wonderful place it is, to show how happy we are with the care it became my uncle's home eighteen months later and he remained there until his death. The care they show not only to the residents but to us as family is amazing. They threw a little party for my mums birthday earlier in the year and for my recent birthday they sent me a card from my dad complete with his fingerprints. Putting a loved one in a care home is one of the most difficult decisions to make but the peace of mind that comes when you know they are so well cared for is unparalleled. The staff are truly amazing and we couldn't be more grateful for the care they give.
Recently attended an event at the home to remember residents who have passed away. On the day the weather was perfect allowing both staff residents and relatives to enjoy the garden together with live music a tombola and raffle. Thanks also to the kitchen staff providing food and drinks. The staff worked extremely hard to make this event a most enjoyable afternoon while remembering those no longer here. Well done to everyone!
I find Woodford House Nursing Home meets current government legislation and guidelines for the care of the residents in their care. However, I find a major problem with communication between some management and staff. Also following up and providing feedback on complaints is very ad-hoc I find there is confusion when booking appointments for visitors or hospital consultations and errors regarding paperwork. When I have complained formally regarding this I received a corporate verbal apology not written and an assurance this will not happen again. It does happen again and yet another apology. I have concerns regarding health and safety in certain areas and have addressed these concerns with the manager. I feel the building and security is reminiscent of a 1980s institutional centre and has not really come onto the 21st century regarding vision, scope and development for the future needs of the residents and client needs.
My husband has been a resident at Woodford House for several years with complex needs. All the staff, nurses, carers, reception, catering staff, cleaners, laundry staff and handyman all work hard to make Woodford a happy, caring environment for our loved ones to live in, under very difficult circumstances at times. The home manager and staff member who deals with the dementia pathways, who works between another home in the group and Woodford do an excellent job in explaining and sorting out any problems that arise. Calls are made to me to inform me of any problems or issues that arise with my husband, which I find very reassuring. The well-being team work well with the residents with music, walks and various activity programs. No home is perfect but everyone at Woodford tries their best to make this a happy loving home for our loved ones. I have to admit for myself an open and honest relationship with the management team is a bonus.