Submit a Review for Bishopsgate Lodge Care Home
15 Hexham Street, Bishop Auckland, DL14 7PU
View Full Details of Bishopsgate Lodge Care HomeLatest Reviews for Bishopsgate Lodge Care Home
09 September 2025
I would reccommend Bishopgate lodge for your loved ones care needs ,my mother is so well cared for and happy when she goes in for her respite holidays .All staff are all so friendly and make my mother feel loved she enjoys her time in bishopgate lodge and i know she is safe and well looked after . My mother at moment is not at her best health with Dementia and cancer but the smile on her face when she sees the friendly staff, seeing her smile makes me feel happy she is being cared for whilst im away . Thankyou to all at Bishopgate lodge .
17 June 2025
Dad really enjoyed his restbite stay. He said everybody was really nice and he'd be happy to come back again
16 May 2025
All of the staff here at Bishopgate Lodge have shown me great care and attention during my stay here at the lodge. I will be back in the future.
29 April 2025
Carers excellent. Look after you well no complaints about carers. If you want anything and they can get it for your food. Excellent. Looked after very well.
25 April 2025
I am very happy about the care I received. Staff are highly caring and respectful. Regular exercise has made my legs better, which I am very pleased.
08 April 2025
I travel a distance of 20+ miles to visit and on my first time I was offered a cup of tea and sat with my sister while she had her lunch. I always find the staff very accomodating and pleasant, easy to talk to. I have seen the meals presented and I feel they are well cooked and suitable for my sisters needs, meat is tender and sliced thinly, veg is or looks fresh not frozen. Care is excellent and although she doesn't avail herself of entertainment and activities she is encouraged to do so.
11 March 2025
My mother has been a resident for several months and my review really is based upon this in general. My mother has Parkinson's disease/dementia which has left her with poor short term memory. The home itself is good and Mam has been cared for with dignity and respect. The care staff are compassionate/caring, and endeavour to meet Mam's needs. However, on some occasions and due to inadequate staffing levels on Mam's floor I feel this is not the case, and consequently it doesn't happen. (I.e. long time in responding to nurse call/toileting).
06 March 2025
My family were on holiday, so I spent a week in this care home. The operative word is care. All the staff were genuinely caring people.. Nothing was too much trouble. They even changed the position of my bed for me at ten in the evening..Activities were many and varied. Individual needs were catered for.
20 January 2025
My auntie was admitted to Bishopsgate Lodge Care Home as were not happy with the home she was previously in. The care, support and dignity she received was amazing. The staff were exceptional. On the passing my auntie, the staff were very kind and considerate to myself and other family members. I could not speak more highly of the home and staff.
20 January 2025
I moved my auntie to Bishopsgate Lodge Care Home after a horrible experience at a different care home. I found staff and the home itself clean, friendly and were very helpful and kind during a terrible time in our lives. I cannot thank them enough for looking after my auntie in her last few weeks. Passed peacefully and with dignity and loving care.
03 June 2024
Lovely clean and friendly place, the staff are amazing, never eaten so much, chef is fab.
26 April 2024
Our parents are both in the care home. Mum has been in for eight months and Dad for two months. They are both very happy and very settled. Every member of staff we come into contact with is so nice, and they go way beyond their call of duty. As a family, we know Mum and Dad are very well looked after. We can't thank the staff enough.
11 April 2024
Well supported when needed. Well supplied with comfortable lounges, superb views from the dining room and several bedrooms. The food is really good and well cooked. The staff are all really caring and helpful. The downside is too many agency staff, lack of knowledge of residents' requirements. Pills at night often late and past bedtime. Allowed to have our own bedding, a plus is the laundry facilities are excellent.
09 April 2024
My father settled in here and has progressed well since his arrival. He receives good care and is very well-fed. The socialising and activities are excellent and has helped him greatly as he is far less depressed. I would recommend this home to anyone needing care.
09 April 2024
My dad has been a resident since April 2023 and I am very happy with his care. He is safe and very well cared for by hardworking staff who treat him and my family with kindness, respect and dignity. In particular, a senior carer has always gone above and beyond for my dad and my family. She really is a caring and compassionate person.
31 January 2024
This is an exceptionally well-managed care home. Staff are wonderful, kind, thoughtful and genuinely caring, always going beyond our expectations. The food is excellent, with a resident chef who will prepare meals to suit individual preferences. It's always clean and smells of lemon flash. Could not wish for a better experience for my mother.
10 August 2023
Nothing but praise. From the moment we stepped through the door to look around for my dad, it just felt right. Spacious, friendly relaxed atmosphere, nothing too much to ask, caring, very helpful. All the staff were brilliant, would recommend. Unfortunately, Dad was limited to using a lot of the facilities, would have if was well enough. Thanks a million for Dad's care even though it wasn't for long.
11 April 2023
A lovely, friendly atmosphere with staff who care about the needs of each individual. Mum was always made welcome and listened to on every occasion. A small covid outbreak in the building did affect staff numbers, but they all work so hard and Mum was still looked after to the best level they could manage.
15 February 2023
I cannot ask for any better care for my dad. All the staff are lovely, they all go beyond their duties. All the meals are fantastic. I can say, hand on heart, that this place is the best care home in the area. Five-star rating.
28 September 2022
My mam recently moved into Bishopsgate Lodge Care Home and from the moment she arrived she has been treated with respect and kindness by all members of staff. Staff have gone out of their way to make adaptions, listen to her views and meet her needs. They are determined to help her to feel safe, comfortable and happy. Thank you to all staff for making her transition from home to care home as smooth as possible for both Mum and our family.
Latest Reviews for Bishopsgate Lodge Care Home
09 September 2025
I would reccommend Bishopgate lodge for your loved ones care needs ,my mother is so well cared for and happy when she goes in for her respite holidays .All staff are all so friendly and make my mother feel loved she enjoys her time in bishopgate lodge and i know she is safe and well looked after . My mother at moment is not at her best health with Dementia and cancer but the smile on her face when she sees the friendly staff, seeing her smile makes me feel happy she is being cared for whilst im away . Thankyou to all at Bishopgate lodge .
17 June 2025
Dad really enjoyed his restbite stay. He said everybody was really nice and he'd be happy to come back again
16 May 2025
All of the staff here at Bishopgate Lodge have shown me great care and attention during my stay here at the lodge. I will be back in the future.
29 April 2025
Carers excellent. Look after you well no complaints about carers. If you want anything and they can get it for your food. Excellent. Looked after very well.
25 April 2025
I am very happy about the care I received. Staff are highly caring and respectful. Regular exercise has made my legs better, which I am very pleased.
08 April 2025
I travel a distance of 20+ miles to visit and on my first time I was offered a cup of tea and sat with my sister while she had her lunch. I always find the staff very accomodating and pleasant, easy to talk to. I have seen the meals presented and I feel they are well cooked and suitable for my sisters needs, meat is tender and sliced thinly, veg is or looks fresh not frozen. Care is excellent and although she doesn't avail herself of entertainment and activities she is encouraged to do so.
11 March 2025
My mother has been a resident for several months and my review really is based upon this in general. My mother has Parkinson's disease/dementia which has left her with poor short term memory. The home itself is good and Mam has been cared for with dignity and respect. The care staff are compassionate/caring, and endeavour to meet Mam's needs. However, on some occasions and due to inadequate staffing levels on Mam's floor I feel this is not the case, and consequently it doesn't happen. (I.e. long time in responding to nurse call/toileting).
06 March 2025
My family were on holiday, so I spent a week in this care home. The operative word is care. All the staff were genuinely caring people.. Nothing was too much trouble. They even changed the position of my bed for me at ten in the evening..Activities were many and varied. Individual needs were catered for.
20 January 2025
My auntie was admitted to Bishopsgate Lodge Care Home as were not happy with the home she was previously in. The care, support and dignity she received was amazing. The staff were exceptional. On the passing my auntie, the staff were very kind and considerate to myself and other family members. I could not speak more highly of the home and staff.
20 January 2025
I moved my auntie to Bishopsgate Lodge Care Home after a horrible experience at a different care home. I found staff and the home itself clean, friendly and were very helpful and kind during a terrible time in our lives. I cannot thank them enough for looking after my auntie in her last few weeks. Passed peacefully and with dignity and loving care.
03 June 2024
Lovely clean and friendly place, the staff are amazing, never eaten so much, chef is fab.
26 April 2024
Our parents are both in the care home. Mum has been in for eight months and Dad for two months. They are both very happy and very settled. Every member of staff we come into contact with is so nice, and they go way beyond their call of duty. As a family, we know Mum and Dad are very well looked after. We can't thank the staff enough.
11 April 2024
Well supported when needed. Well supplied with comfortable lounges, superb views from the dining room and several bedrooms. The food is really good and well cooked. The staff are all really caring and helpful. The downside is too many agency staff, lack of knowledge of residents' requirements. Pills at night often late and past bedtime. Allowed to have our own bedding, a plus is the laundry facilities are excellent.
09 April 2024
My father settled in here and has progressed well since his arrival. He receives good care and is very well-fed. The socialising and activities are excellent and has helped him greatly as he is far less depressed. I would recommend this home to anyone needing care.
09 April 2024
My dad has been a resident since April 2023 and I am very happy with his care. He is safe and very well cared for by hardworking staff who treat him and my family with kindness, respect and dignity. In particular, a senior carer has always gone above and beyond for my dad and my family. She really is a caring and compassionate person.
31 January 2024
This is an exceptionally well-managed care home. Staff are wonderful, kind, thoughtful and genuinely caring, always going beyond our expectations. The food is excellent, with a resident chef who will prepare meals to suit individual preferences. It's always clean and smells of lemon flash. Could not wish for a better experience for my mother.
10 August 2023
Nothing but praise. From the moment we stepped through the door to look around for my dad, it just felt right. Spacious, friendly relaxed atmosphere, nothing too much to ask, caring, very helpful. All the staff were brilliant, would recommend. Unfortunately, Dad was limited to using a lot of the facilities, would have if was well enough. Thanks a million for Dad's care even though it wasn't for long.
11 April 2023
A lovely, friendly atmosphere with staff who care about the needs of each individual. Mum was always made welcome and listened to on every occasion. A small covid outbreak in the building did affect staff numbers, but they all work so hard and Mum was still looked after to the best level they could manage.
15 February 2023
I cannot ask for any better care for my dad. All the staff are lovely, they all go beyond their duties. All the meals are fantastic. I can say, hand on heart, that this place is the best care home in the area. Five-star rating.
28 September 2022
My mam recently moved into Bishopsgate Lodge Care Home and from the moment she arrived she has been treated with respect and kindness by all members of staff. Staff have gone out of their way to make adaptions, listen to her views and meet her needs. They are determined to help her to feel safe, comfortable and happy. Thank you to all staff for making her transition from home to care home as smooth as possible for both Mum and our family.