Submit a Review for Bishopsgate Lodge Care Home
15 Hexham Street, Bishop Auckland, DL14 7PU
View full details of Bishopsgate Lodge Care HomeLatest Reviews for Bishopsgate Lodge Care Home
21 January 2026
Overall, my Granda received fantastic care whilst he was a resident. His time wasn't without some teething issues, but he always said how happy and safe he felt at the home. The family felt as if most staff treat my Granda as if he was the only person they had to look after. And on the day he died
the staff could not have done more for me and my family, and my Granda, when we needed them the most.
19 January 2026
My dad was a resident in Bishopsgate Lodge from April 2023 until he passed away in December 2025. During the final few weeks of his life, all of the staff were incredibly kind and compassionate. The kindness, dignity and respect shown to my dad and my family has been exemplary, especially on the
day he passed away. Nothing was too much trouble and everything that needed to be sorted out was done so with efficiency and effectiveness. We will never forget anyone here.
19 January 2026
How do I put into words the care and compassion of the care staff in this home? Thank you will NEVER cover my thanks to these people. Their care and compassion shown to my relative over the last three years has been exemplary. They not only looked after him but also us. They stepped up to provide
care for the hours that we were not there.
My relative sadly passed in December and we had to say farewell.......three years ago we arrived as strangers......we left them as our 'other family' and you simply cannot put a price on that...thank you simply isn't enough.....
24 October 2025
I traveled about 125 miles to visit mum and on most occasions was asked if I wanted lunch , but normally I would have packed myself up. I normally had a cup of tea while mum ate her lunch which always looks a nice healthy meal.The staff always appear chatty and friendly and ready to assist if
needed. Mum was always kept very busy with activities and looked forward to what was going to be on offer that day .She loved to be involved in what was happening and wanted to feel like she had something to look forward to and people to talk to .
09 September 2025
I would reccommend Bishopgate lodge for your loved ones care needs ,my mother is so well cared for and happy when she goes in for her respite holidays .All staff are all so friendly and make my mother feel loved she enjoys her time in bishopgate lodge and i know she is safe and well looked after .
My mother at moment is not at her best health with Dementia and cancer but the smile on her face when she sees the friendly staff, seeing her smile makes me feel happy
she is being cared for whilst im away .
Thankyou to all at Bishopgate lodge .
17 June 2025
Dad really enjoyed his restbite stay. He said everybody was really nice and he'd be happy to come back again
16 May 2025
All of the staff here at Bishopgate Lodge have shown me great care and attention during my stay here at the lodge. I will be back in the future.
29 April 2025
Carers excellent. Look after you well no complaints about carers. If you want anything and they can get it for your food. Excellent. Looked after very well.
25 April 2025
I am very happy about the care I received. Staff are highly caring and respectful. Regular exercise has made my legs better, which I am very pleased.
08 April 2025
I travel a distance of 20+ miles to visit and on my first time I was offered a cup of tea and sat with my sister while she had her lunch. I always find the staff very accomodating and pleasant, easy to talk to. I have seen the meals presented and I feel they are well cooked and suitable for my
sisters needs, meat is tender and sliced thinly, veg is or looks fresh not frozen. Care is excellent and although she doesn't avail herself of entertainment and activities she is encouraged to do so.
11 March 2025
My mother has been a resident for several months and my review really is based upon this in general. My mother has Parkinson's disease/dementia which has left her with poor short term memory. The home itself is good and Mam has been cared for with dignity and respect. The care staff are
compassionate/caring, and endeavour to meet Mam's needs. However, on some occasions and due to inadequate staffing levels on Mam's floor I feel this is not the case, and consequently it doesn't happen. (I.e. long time in responding to nurse call/toileting).
06 March 2025
My family were on holiday, so I spent a week in this care home. The operative word is care. All the staff were genuinely caring people.. Nothing was too much trouble. They even changed the position of my bed for me at ten in the evening..Activities were many and varied. Individual needs were catered
for.
20 January 2025
My auntie was admitted to Bishopsgate Lodge Care Home as were not happy with the home she was previously in. The care, support and dignity she received was amazing. The staff were exceptional. On the passing my auntie, the staff were very kind and considerate to myself and other family members. I
could not speak more highly of the home and staff.
20 January 2025
I moved my auntie to Bishopsgate Lodge Care Home after a horrible experience at a different care home. I found staff and the home itself clean, friendly and were very helpful and kind during a terrible time in our lives. I cannot thank them enough for looking after my auntie in her last few weeks.
Passed peacefully and with dignity and loving care.
03 June 2024
Lovely clean and friendly place, the staff are amazing, never eaten so much, chef is fab.
26 April 2024
Our parents are both in the care home. Mum has been in for eight months and Dad for two months. They are both very happy and very settled. Every member of staff we come into contact with is so nice, and they go way beyond their call of duty. As a family, we know Mum and Dad are very well looked
after. We can't thank the staff enough.
11 April 2024
Well supported when needed. Well supplied with comfortable lounges, superb views from the dining room and several bedrooms. The food is really good and well cooked. The staff are all really caring and helpful. The downside is too many agency staff, lack of knowledge of residents' requirements. Pills
at night often late and past bedtime. Allowed to have our own bedding, a plus is the laundry facilities are excellent.
09 April 2024
My father settled in here and has progressed well since his arrival. He receives good care and is very well-fed. The socialising and activities are excellent and has helped him greatly as he is far less depressed. I would recommend this home to anyone needing care.
31 January 2024
This is an exceptionally well-managed care home. Staff are wonderful, kind, thoughtful and genuinely caring, always going beyond our expectations. The food is excellent, with a resident chef who will prepare meals to suit individual preferences. It's always clean and smells of lemon flash. Could not
wish for a better experience for my mother.
10 August 2023
Nothing but praise. From the moment we stepped through the door to look around for my dad, it just felt right. Spacious, friendly relaxed atmosphere, nothing too much to ask, caring, very helpful. All the staff were brilliant, would recommend. Unfortunately, Dad was limited to using a lot of the
facilities, would have if was well enough. Thanks a million for Dad's care even though it wasn't for long.
Latest Reviews for Bishopsgate Lodge Care Home
21 January 2026
Overall, my Granda received fantastic care whilst he was a resident. His time wasn't without some teething issues, but he always said how happy and safe he felt at the home. The family felt as if most staff treat my Granda as if he was the only person they had to look after. And on the day he died
the staff could not have done more for me and my family, and my Granda, when we needed them the most.
19 January 2026
My dad was a resident in Bishopsgate Lodge from April 2023 until he passed away in December 2025. During the final few weeks of his life, all of the staff were incredibly kind and compassionate. The kindness, dignity and respect shown to my dad and my family has been exemplary, especially on the
day he passed away. Nothing was too much trouble and everything that needed to be sorted out was done so with efficiency and effectiveness. We will never forget anyone here.
19 January 2026
How do I put into words the care and compassion of the care staff in this home? Thank you will NEVER cover my thanks to these people. Their care and compassion shown to my relative over the last three years has been exemplary. They not only looked after him but also us. They stepped up to provide
care for the hours that we were not there.
My relative sadly passed in December and we had to say farewell.......three years ago we arrived as strangers......we left them as our 'other family' and you simply cannot put a price on that...thank you simply isn't enough.....
24 October 2025
I traveled about 125 miles to visit mum and on most occasions was asked if I wanted lunch , but normally I would have packed myself up. I normally had a cup of tea while mum ate her lunch which always looks a nice healthy meal.The staff always appear chatty and friendly and ready to assist if
needed. Mum was always kept very busy with activities and looked forward to what was going to be on offer that day .She loved to be involved in what was happening and wanted to feel like she had something to look forward to and people to talk to .
09 September 2025
I would reccommend Bishopgate lodge for your loved ones care needs ,my mother is so well cared for and happy when she goes in for her respite holidays .All staff are all so friendly and make my mother feel loved she enjoys her time in bishopgate lodge and i know she is safe and well looked after .
My mother at moment is not at her best health with Dementia and cancer but the smile on her face when she sees the friendly staff, seeing her smile makes me feel happy
she is being cared for whilst im away .
Thankyou to all at Bishopgate lodge .
17 June 2025
Dad really enjoyed his restbite stay. He said everybody was really nice and he'd be happy to come back again
16 May 2025
All of the staff here at Bishopgate Lodge have shown me great care and attention during my stay here at the lodge. I will be back in the future.
29 April 2025
Carers excellent. Look after you well no complaints about carers. If you want anything and they can get it for your food. Excellent. Looked after very well.
25 April 2025
I am very happy about the care I received. Staff are highly caring and respectful. Regular exercise has made my legs better, which I am very pleased.
08 April 2025
I travel a distance of 20+ miles to visit and on my first time I was offered a cup of tea and sat with my sister while she had her lunch. I always find the staff very accomodating and pleasant, easy to talk to. I have seen the meals presented and I feel they are well cooked and suitable for my
sisters needs, meat is tender and sliced thinly, veg is or looks fresh not frozen. Care is excellent and although she doesn't avail herself of entertainment and activities she is encouraged to do so.
11 March 2025
My mother has been a resident for several months and my review really is based upon this in general. My mother has Parkinson's disease/dementia which has left her with poor short term memory. The home itself is good and Mam has been cared for with dignity and respect. The care staff are
compassionate/caring, and endeavour to meet Mam's needs. However, on some occasions and due to inadequate staffing levels on Mam's floor I feel this is not the case, and consequently it doesn't happen. (I.e. long time in responding to nurse call/toileting).
06 March 2025
My family were on holiday, so I spent a week in this care home. The operative word is care. All the staff were genuinely caring people.. Nothing was too much trouble. They even changed the position of my bed for me at ten in the evening..Activities were many and varied. Individual needs were catered
for.
20 January 2025
My auntie was admitted to Bishopsgate Lodge Care Home as were not happy with the home she was previously in. The care, support and dignity she received was amazing. The staff were exceptional. On the passing my auntie, the staff were very kind and considerate to myself and other family members. I
could not speak more highly of the home and staff.
20 January 2025
I moved my auntie to Bishopsgate Lodge Care Home after a horrible experience at a different care home. I found staff and the home itself clean, friendly and were very helpful and kind during a terrible time in our lives. I cannot thank them enough for looking after my auntie in her last few weeks.
Passed peacefully and with dignity and loving care.
03 June 2024
Lovely clean and friendly place, the staff are amazing, never eaten so much, chef is fab.
26 April 2024
Our parents are both in the care home. Mum has been in for eight months and Dad for two months. They are both very happy and very settled. Every member of staff we come into contact with is so nice, and they go way beyond their call of duty. As a family, we know Mum and Dad are very well looked
after. We can't thank the staff enough.
11 April 2024
Well supported when needed. Well supplied with comfortable lounges, superb views from the dining room and several bedrooms. The food is really good and well cooked. The staff are all really caring and helpful. The downside is too many agency staff, lack of knowledge of residents' requirements. Pills
at night often late and past bedtime. Allowed to have our own bedding, a plus is the laundry facilities are excellent.
09 April 2024
My father settled in here and has progressed well since his arrival. He receives good care and is very well-fed. The socialising and activities are excellent and has helped him greatly as he is far less depressed. I would recommend this home to anyone needing care.
31 January 2024
This is an exceptionally well-managed care home. Staff are wonderful, kind, thoughtful and genuinely caring, always going beyond our expectations. The food is excellent, with a resident chef who will prepare meals to suit individual preferences. It's always clean and smells of lemon flash. Could not
wish for a better experience for my mother.
10 August 2023
Nothing but praise. From the moment we stepped through the door to look around for my dad, it just felt right. Spacious, friendly relaxed atmosphere, nothing too much to ask, caring, very helpful. All the staff were brilliant, would recommend. Unfortunately, Dad was limited to using a lot of the
facilities, would have if was well enough. Thanks a million for Dad's care even though it wasn't for long.