Bishopsgate Lodge Care Home

15 Hexham Street, Bishop Auckland DL14 7PU

Bishopsgate Lodge Care Home is located within the heart of a residential community in Bishop Auckland, County Durham, and is purpose built accommodation offering residential, nursing and residential dementia care.

At Bishopsgate Lodge Care Home residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some of which have fantastic views overlooking the Wear Valley.

Chefs at Bishopsgate Lodge pride themselves in knowing the tastes of residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs.

Group: HC-One

Person in charge: Paul Burn (Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 51

Rooms with ensuite WC: 16

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises

Latest Care Quality Commission* Report on Bishopsgate Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Bishopsgate Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Bishopsgate Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.701 for Bishopsgate Lodge Care Home is calculated as follows: ( (214 Excellents x 5) + (79 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 298 Ratings = 4.701

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bishopsgate Lodge Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 12 Reviews ÷ 10.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Bishopsgate Lodge Care Home has a Review Score of 9.7 (9.701) from 25 Reviews


Average Ratings

  • Excellent
    20
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bishopsgate Lodge Care Home?

  • Extremely LIKELY
    22
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Bishopsgate Lodge Care Home

  • Resident / Service User
    12
  • Daughter of Resident/Service User
    4
  • Brother of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • more

As a family, we are more than impressed. The care that is taken with my aunt is superb.
Staff are very professional, so friendly and caring. In fact, compared to our past experiences with other care homes, there are not enough stars that can be given to Bishopsgate.
So from our family, thank you. You have given us peace of mind that my aunt is in good and caring hands.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

I think the home is very good. The staff are nice. I can't fault anything about this place. The food is good and I feel safe and would not go anywhere else.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I think the staff are very kind and I like living here and the new flooring looks better. I feel safe in the home, the staff won't let any harm come to me.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

I like getting my hair done on a Wednesday. I like the staff and enjoy watching T.V in my room. I join in on some of the exercise classes and activities.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

I could not wish for a more wonderful home than this.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I am happy here and I have made friends with staff and residents. The meals are very good. There are plenty of activities which I enjoy joining in with, we have a good laugh. I love my bedroom - nice and spacious. Views are good from all around the home. I get plenty of visitors and they are made welcome.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Everything is satisfactory.

How likely would you be to recommend Bishopsgate Lodge Care Home? Unlikely

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Average Rating:   4.2 out of 5

I get looked after well. Staff are good, meals are alright. I like my room. I like to watch my TV in my room.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   4 out of 5

My mum is happy at Bishopsgate Lodge Care Home. We have no experience of care homes but have found it to be a very friendly place to be. The staff are excellent and are helpful and mum says she is being very well cared for and spoilt. She enjoys the meals and we feel that she has improved considerably since being there. She joins in activities, has her hair done every week and likes being there.
Thank you for everything you have done for her.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

The staff are lovely and look after me very well.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Everything is good

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

We are happy with the care my father receives at Bishopgate Lodge. The staff are friendly and approachable. Visitors are made very welcome. My father is happy there and all of his needs are met.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I found the staff were really good, very friendly and professional. I find you can approach anyone with any questions you may have.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have no complaints at all.
The care and consideration of the staff is second to none.

How likely would you be to recommend Bishopsgate Lodge Care Home? Likely

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Average Rating:   4.8 out of 5

My sister came to Bishopsgate Lodge Care Home in April 2016. She has latter stage Huntingdon's disease. She is difficult to care for but the management and staff give her the best care. Most of them go that extra mile to make sure she is happy. I cannot fault the care home.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very caring staff.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Accommodation, food and service are first class. This is helped by an exceptional staff. Everything is the best and I would recommend to anybody!

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I find it very nice living here, the staff look after me very well and are very nice.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

As a family, we are very happy with the care and activities provided by the staff.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Very good home, friendly staff. An excellent place to stay.

How likely would you be to recommend Bishopsgate Lodge Care Home? Likely

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Average Rating:   4.4 out of 5

I couldn't fault the care that mum receives in Bishopsgate Lodge Care Home. Her personal and emotional needs are met in a professional, dignified and yet friendly way.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Can't praise the staff here enough. Caring, thoughtful and pleasant. Mam couldn't be better looked after and it's a comfort to us to be sure of this.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My sister moved into Bishopsgate Lodge two weeks ago. She suffers from Huntingdon's disease, can't walk, needs mashed food because she has difficulty swallowing, drinks have to be thickened. The staff and management are excellent and the care they provide is fantastic. My sister is thriving under their care. I can't praise them enough

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

The standard of care in Bishopgate Lodge is extremely high. Nothing is too much trouble, the staff and management go that extra mile to ensure that high standard. Visitors are made very welcome and kept up to date with changes.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

A warm friendly place. The care given has visibly improved my mothers well being. Without the care given by all in this care home i could not contemplate the outcome.

How likely would you be to recommend Bishopsgate Lodge Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Paul

Paul Burn

Job Title: Home Manager

Joined: 2014

Description:

“I believe that kindness means caring for others as you would want to be cared for; I think it’s important to be kind because you want to, not because you have to.”

Paul is a Registered Nurse with a wide range of experience in providing care and support for older people to enrich their lives. He is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Paul joined Bishopsgate Lodge as Home Manager as he shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Bishopsgate Lodge.

When asked what he enjoys most about his role, Paul:

“It has to be the time I spend with Residents, it is their home and I dedicate myself to ensuring we provide them with the best possible care.”

Outside of work, Paul enjoys a wide variety of hobbies and interests including caving, science, reading and nature.

If you would like to find out more information about Bishopsgate Lodge, Paul has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bishopsgate Lodge Care Home