Bishopsgate Lodge Care Home

15 Hexham Street, Bishop Auckland DL14 7PU
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9.7 61 Reviews
  • Bishopsgate Lodge Care Home, Bishop Auckland
Nestled within the peaceful residential area of Bishop Auckland, Bishopsgate Lodge Care Home offers personalised residential and nursing care to older people.

At Bishopsgate Lodge, residents benefit from a range of lovely dining areas where they can relax and enjoy dining with family and friends. The catering team strives to make sure mealtimes are an enjoyable experience for all residents and visiting loved ones.

By getting to know each individual resident at Bishopsgate Lodge, the team take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Bishopsgate Lodge and the team is dedicated to supporting residents in building strong relationships in the Bishop Auckland neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at the home. The experienced and friendly Home Manager leads the team at Bishopsgate Lodge to provide the kindest care possible to all residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1180 – £1300
  • Self-Funded Residential Dementia Care: £1180 – £1300
  • Self-Funded Nursing Care: £1180 – £1300
  • RESPITE Self-Funded Residential Care: £1180 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1180 – £1300

These prices are only a guideline, please contact Bishopsgate Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Dan Rigden (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (10)

Bishopsgate Lodge Care Home Reviews (61)

9.7

Bishopsgate Lodge Care Home has a Review Score of 9.7 (9.722) out of 10, based on 16 reviews in the last 2 years.
Over all time Bishopsgate Lodge Care Home has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bishopsgate Lodge Care Home
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Total of 61, showing 1-20
Review from J F (Daughter of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would reccommend Bishopgate lodge for your loved ones care needs ,my mother is so well cared for and happy when she goes in for her respite holidays .All staff are all so friendly and make my mother feel loved she enjoys her time in bishopgate lodge and i know she is safe and well looked after . My
mother at moment is not at her best health with Dementia and cancer but the smile on her face when she sees the friendly staff, seeing her smile makes me feel happy
she is being cared for whilst im away .
Thankyou to all at Bishopgate lodge .
Reply from Joanne Robson, Manager at Bishopsgate Lodge Care Home

Thank you, we look forward to welcoming her back in the future

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Review from Carolyn T (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad really enjoyed his restbite stay. He said everybody was really nice and he'd be happy to come back again
Reply from Dan Rigden, Home Manager at Bishopsgate Lodge Care Home

Hi Carolyn, I am pleased your Dad enjoyed his stay at Bishopsgate Lodge and that he would be happy to come back, your feedback is much appreciated

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Review from James D (Respite Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff here at Bishopgate Lodge have shown me great care and attention during my stay here at the lodge. I will be back in the future.
Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Thank you for the great review, Im glad you enjoyed your your stay at Bishopsgate Lodge and look forward to seeing you again

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Review from Margaret B (Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers excellent. Look after you well no complaints about carers. If you want anything and they can get it for your food. Excellent. Looked after very well.
Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Thank you for the lovely review, I am pleased that you enjoy your stay at Bishopsgate Lodge

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Review from June T (Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy about the care I received. Staff are highly caring and respectful. Regular exercise has made my legs better, which I am very pleased.
Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Hi June, Thank you for the great review. I am pleased that you are happy with the care you receive at Bishopsgate Lodge

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Review from Lilian G (Sister of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I travel a distance of 20+ miles to visit and on my first time I was offered a cup of tea and sat with my sister while she had her lunch. I always find the staff very accomodating and pleasant, easy to talk to. I have seen the meals presented and I feel they are well cooked and suitable for my sisters
needs, meat is tender and sliced thinly, veg is or looks fresh not frozen. Care is excellent and although she doesn't avail herself of entertainment and activities she is encouraged to do so.
Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Thank you for the review. I'm pleased to hear that you are happy with the care your sister receives at Bishopsgate Lodge Care Home. We truly appreciate your feedback,

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Review from J H (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for several months and my review really is based upon this in general. My mother has Parkinson's disease/dementia which has left her with poor short term memory. The home itself is good and Mam has been cared for with dignity and respect. The care staff are compassionate/caring,
and endeavour to meet Mam's needs. However, on some occasions and due to inadequate staffing levels on Mam's floor I feel this is not the case, and consequently it doesn't happen. (I.e. long time in responding to nurse call/toileting).
Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Thank you for the review. I'm pleased to hear that you are happy with the care your mum receives at Bishopsgate Lodge Care Home. We truly appreciate your feedback, we are constantly looking for ways to improve the care we offer.

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Review from N R (Respite Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family were on holiday, so I spent a week in this care home. The operative word is care. All the staff were genuinely caring people.. Nothing was too much trouble. They even changed the position of my bed for me at ten in the evening..Activities were many and varied. Individual needs were catered
for.
Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Thank you for taking the time to review Bishopsgate Lodge, we are pleased you enjoyed your stay and hope to see you again soon,

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Review from J J (Niece of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie was admitted to Bishopsgate Lodge Care Home as were not happy with the home she was previously in. The care, support and dignity she received was amazing. The staff were exceptional. On the passing my auntie, the staff were very kind and considerate to myself and other family members. I could
not speak more highly of the home and staff.
Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Thank you for your lovely review of Bishopsgate Lodge. It was an absolute pleasure to care for your auntie.

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Review from Margaret H (Niece of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my auntie to Bishopsgate Lodge Care Home after a horrible experience at a different care home. I found staff and the home itself clean, friendly and were very helpful and kind during a terrible time in our lives. I cannot thank them enough for looking after my auntie in her last few weeks. Passed
peacefully and with dignity and loving care.
Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Thank you for your lovely review of Bishopsgate Lodge. It was an absolute pleasure to care for your auntie.

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Review from Jayne B (Resident) published on 3 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely clean and friendly place, the staff are amazing, never eaten so much, chef is fab.
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Review from A S (Daughter of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our parents are both in the care home. Mum has been in for eight months and Dad for two months. They are both very happy and very settled. Every member of staff we come into contact with is so nice, and they go way beyond their call of duty. As a family, we know Mum and Dad are very well looked after.
We can't thank the staff enough.
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Review from Pat H (Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well supported when needed. Well supplied with comfortable lounges, superb views from the dining room and several bedrooms. The food is really good and well cooked. The staff are all really caring and helpful. The downside is too many agency staff, lack of knowledge of residents' requirements. Pills
at night often late and past bedtime. Allowed to have our own bedding, a plus is the laundry facilities are excellent.
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Review from S S (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father settled in here and has progressed well since his arrival. He receives good care and is very well-fed. The socialising and activities are excellent and has helped him greatly as he is far less depressed. I would recommend this home to anyone needing care.
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Review from A S (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident since April 2023 and I am very happy with his care. He is safe and very well cared for by hardworking staff who treat him and my family with kindness, respect and dignity. In particular, a senior carer has always gone above and beyond for my dad and my family. She really is
a caring and compassionate person.
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Review from C F (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an exceptionally well-managed care home. Staff are wonderful, kind, thoughtful and genuinely caring, always going beyond our expectations. The food is excellent, with a resident chef who will prepare meals to suit individual preferences. It's always clean and smells of lemon flash. Could not
wish for a better experience for my mother.
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Review from Graham P (Next of Kin) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nothing but praise. From the moment we stepped through the door to look around for my dad, it just felt right. Spacious, friendly relaxed atmosphere, nothing too much to ask, caring, very helpful. All the staff were brilliant, would recommend. Unfortunately, Dad was limited to using a lot of the facilities,
would have if was well enough. Thanks a million for Dad's care even though it wasn't for long.
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Review from B B (Daughter of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely, friendly atmosphere with staff who care about the needs of each individual. Mum was always made welcome and listened to on every occasion. A small covid outbreak in the building did affect staff numbers, but they all work so hard and Mum was still looked after to the best level they could
manage.
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Review from Michael P (Son of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot ask for any better care for my dad. All the staff are lovely, they all go beyond their duties. All the meals are fantastic. I can say, hand on heart, that this place is the best care home in the area. Five-star rating.
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Review from Gill H (Daughter of Resident) published on 28 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam recently moved into Bishopsgate Lodge Care Home and from the moment she arrived she has been treated with respect and kindness by all members of staff. Staff have gone out of their way to make adaptions, listen to her views and meet her needs. They are determined to help her to feel safe, comfortable
and happy. Thank you to all staff for making her transition from home to care home as smooth as possible for both Mum and our family.
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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Bishopsgate Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.722 for Bishopsgate Lodge Care Home is calculated as follows: ( (144 Excellents x 5) + (34 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 187 Ratings = 4.722
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bishopsgate Lodge Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Joanne Robson

Job Title: Nursing Home Manager Joined: 2023

Started Bishopsgate Lodge on July 25 - Transfer from a Landona House Care Home.

Frequently Asked Questions about Bishopsgate Lodge Care Home

What types of Care is Bishopsgate Lodge Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bishopsgate Lodge Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Bishopsgate Lodge Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bishopsgate Lodge Care Home to the centre of Bishop Auckland?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bishopsgate Lodge Care Home to verify any information. View our terms and conditions. Bishopsgate Lodge Care Home has an Enhanced Service - more info.