
From the manager, nurses, carers and support staff - I received nothing but warmth and careGeoff M(Son of Resident/Service User)



From the manager, nurses, carers and support staff - I received nothing but warmth and careGeoff M(Son of Resident/Service User)



Nestled within the peaceful residential area of Bishop Auckland, Bishopsgate Lodge Care Home offers personalised residential and nursing care to older people.
At Bishopsgate Lodge, residents benefit from a range of lovely dining areas where they can relax and enjoy dining with family and friends. The catering team strives to make sure mealtimes are an enjoyable experience for all residents and visiting loved ones.
By getting to know each individual...
Care Provided by Bishopsgate Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Bishopsgate Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Landona House Ltd
- Private Owned
Person in charge
- Joanne Robson(Home Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 100
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (10)
Bishopsgate Lodge Care Home Reviews (67)
Bishopsgate Lodge Care Home has a Review Score of 9.6 (9.577) out of 10, based on 17 reviews in the last 2 years.
Over all time Bishopsgate Lodge Care Home has 67 reviews.
Staff very caring try hard to accomadate all requests. Facilities not ideal no en-suite-toilet wrong corridor etc. Visiting places lacking badly garden covered in weeds! However what it lacks in amenities it makes up for with good staff at all levels
Thank you for taking the time to provide feedback . We have begun work on addressing the garden as we did not have Gardner in place for some time and are currently undergoing building & refurbishment which will update & improve some of our facilities .
Do not have any problems with residence
We also appreciate...
I personally have worked in the care sector for over 33 years so I know a good home with good standards from a bad one and I can say without a shadow of a doubt she is getting the best standards of f care I could possibly wish for the staff on the floor are fantastic and very friendly and caring and sensitive to my mam's needs and the nursing staff are some of the best I have ever encountered in all my years in this field especially Lisa the chief nurse who goes above and beyond for the residents with a caring and down to earth manner everyone treats the families of the residents with the up most respect.
The rooms are clean and well maintained and the food is of a high quality standard as is the range of activities provided for everyone. in a day where care standards are slipping this is shining.
Thank you for your lovely review. Your mum is a pleasure to look after
Overall, my Granda received fantastic care whilst he was a resident. His time wasn't without some teething issues, but he always said how happy and safe he felt at the home. The family felt as if most staff treat my Granda as if he was the only person they had to look after. And on the day he died the staff could not have done more for me and my family, and my Granda, when we needed them the most.
Thank you, your words mean a lot to us. I'm glad you had a positive experience when your grandad was with us
My dad was a resident in Bishopsgate Lodge from April 2023 until he passed away in December 2025. During the final few weeks of his life, all of the staff were incredibly kind and compassionate. The kindness, dignity and respect shown to my dad and my family has been exemplary, especially on the day he passed away. Nothing was too much trouble and everything that needed to be sorted out was done so with efficiency and effectiveness. We will never forget anyone here.
Thank you for allowing us to care for your loved one and we truly appreciate you sharing your experience, it is lovely to know our teams compassionate approach towards your loved one and the family made a difference how you all felt. We would like to thank you for choosing our care home to support your loved one. We will share these lovely and thoughtful comments with our team members.
My relative sadly passed in December and we had to say farewell.......three years ago we arrived as strangers......we left them as our 'other family' and you simply cannot put a price on that...thank you simply isn't enough.....
Your kind words mean so much to all of us , he is missed by al
I traveled about 125 miles to visit mum and on most occasions was asked if I wanted lunch , but normally I would have packed myself up. I normally had a cup of tea while mum ate her lunch which always looks a nice healthy meal.The staff always appear chatty and friendly and ready to assist if needed. Mum was always kept very busy with activities and looked forward to what was going to be on offer that day .She loved to be involved in what was happening and wanted to feel like she had something to look forward to and people to talk to .
Thank you so much, your lovely feedback means such a lot to staff
she is being cared for whilst im away .
Thankyou to all at Bishopgate lodge .
Thank you, we look forward to welcoming her back in the future
Dad really enjoyed his restbite stay. He said everybody was really nice and he'd be happy to come back again
Hi Carolyn, I am pleased your Dad enjoyed his stay at Bishopsgate Lodge and that he would be happy to come back, your feedback is much appreciated
All of the staff here at Bishopgate Lodge have shown me great care and attention during my stay here at the lodge. I will be back in the future.
Thank you for the great review, Im glad you enjoyed your your stay at Bishopsgate Lodge and look forward to seeing you again
Carers excellent. Look after you well no complaints about carers. If you want anything and they can get it for your food. Excellent. Looked after very well.
Thank you for the lovely review, I am pleased that you enjoy your stay at Bishopsgate Lodge
I am very happy about the care I received. Staff are highly caring and respectful. Regular exercise has made my legs better, which I am very pleased.
Hi June, Thank you for the great review. I am pleased that you are happy with the care you receive at Bishopsgate Lodge
I travel a distance of 20+ miles to visit and on my first time I was offered a cup of tea and sat with my sister while she had her lunch. I always find the staff very accomodating and pleasant, easy to talk to. I have seen the meals presented and I feel they are well cooked and suitable for my sisters needs, meat is tender and sliced thinly, veg is or looks fresh not frozen. Care is excellent and although she doesn't avail herself of entertainment and activities she is encouraged to do so.
Thank you for the review. I'm pleased to hear that you are happy with the care your sister receives at Bishopsgate Lodge Care Home. We truly appreciate your feedback,
My mother has been a resident for several months and my review really is based upon this in general. My mother has Parkinson's disease/dementia which has left her with poor short term memory. The home itself is good and Mam has been cared for with dignity and respect. The care staff are compassionate/caring, and endeavour to meet Mam's needs. However, on some occasions and due to inadequate staffing levels on Mam's floor I feel this is not the case, and consequently it doesn't happen. (I.e. long time in responding to nurse call/toileting).
Thank you for the review. I'm pleased to hear that you are happy with the care your mum receives at Bishopsgate Lodge Care Home. We truly appreciate your feedback, we are constantly looking for ways to improve the care we offer.
My family were on holiday, so I spent a week in this care home. The operative word is care. All the staff were genuinely caring people.. Nothing was too much trouble. They even changed the position of my bed for me at ten in the evening..Activities were many and varied. Individual needs were catered for.
Thank you for taking the time to review Bishopsgate Lodge, we are pleased you enjoyed your stay and hope to see you again soon,
My auntie was admitted to Bishopsgate Lodge Care Home as were not happy with the home she was previously in. The care, support and dignity she received was amazing. The staff were exceptional. On the passing my auntie, the staff were very kind and considerate to myself and other family members. I could not speak more highly of the home and staff.
Thank you for your lovely review of Bishopsgate Lodge. It was an absolute pleasure to care for your auntie.
I moved my auntie to Bishopsgate Lodge Care Home after a horrible experience at a different care home. I found staff and the home itself clean, friendly and were very helpful and kind during a terrible time in our lives. I cannot thank them enough for looking after my auntie in her last few weeks. Passed peacefully and with dignity and loving care.
Thank you for your lovely review of Bishopsgate Lodge. It was an absolute pleasure to care for your auntie.
Lovely clean and friendly place, the staff are amazing, never eaten so much, chef is fab.
Our parents are both in the care home. Mum has been in for eight months and Dad for two months. They are both very happy and very settled. Every member of staff we come into contact with is so nice, and they go way beyond their call of duty. As a family, we know Mum and Dad are very well looked after. We can't thank the staff enough.
Well supported when needed. Well supplied with comfortable lounges, superb views from the dining room and several bedrooms. The food is really good and well cooked. The staff are all really caring and helpful. The downside is too many agency staff, lack of knowledge of residents' requirements. Pills at night often late and past bedtime. Allowed to have our own bedding, a plus is the laundry facilities are excellent.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Bishopsgate Lodge Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Bishopsgate Lodge Care Home.
Meet the Team (1)

Started Bishopsgate Lodge on July 25 - Transfer from a Landona House Care Home.
Frequently Asked Questions about Bishopsgate Lodge Care Home
What types of Care is Bishopsgate Lodge Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Bishopsgate Lodge Care Home have?
There are 51 Single Rooms.
What are the Facilities & Services at Bishopsgate Lodge Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Bishopsgate Lodge Care Home to the centre of Bishop Auckland?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bishopsgate Lodge Care Home to verify any information. View our terms and conditions. Bishopsgate Lodge Care Home has an Enhanced Service -more info.