32 Borough Road, Jarrow NE32 5BL
"Mam now has a permanent placement at Stapleton House, having been in respite care since May. Her room overlooks the garden and we have…" Read all 30 reviews
Stapleton House Care Centre, in Tyne & Wear, offers a range of skilled nursing packages for varying needs, as well as taking on respite requirements of the local community. CQC rated Good (December 2017). The health and nutrition of residents is a… Read more about Stapleton House Care Centre
St Michael's Road, Ditton, Widnes WA8 8TF
"I found all the staff to be very helpful and caring. Their attitude to people, they were caring for was genuine and thoughtful. The home…" Read all 78 reviews
Nestled within the pleasant area of Ditton in Widnes, Ferndale Mews care home offers personalised dementia care to older people. This purpose-built, friendly home is tastefully decorated with specially-designed furnishings for maximum comfort. The… Read more about Ferndale Mews Care Home
15 Hexham Street, Bishop Auckland DL14 7PU
"My family were on holiday, so I spent a week in this care home. The operative word is care. All the staff were genuinely caring people..…" Read all 59 reviews
Nestled within the peaceful residential area of Bishop Auckland, Bishopsgate Lodge Care Home offers personalised residential and nursing care to older people. At Bishopsgate Lodge, residents benefit from a range of lovely dining areas where they… Read more about Bishopsgate Lodge Care Home
Delamere Road, Park End, Middlesbrough TS3 7EB
"All the staff here are fantastic, giving us total confidence that mum is in safe hands. We value that the rooms are always clean and tidy,…" Read all 27 reviews
Delamere Lodge Care Home in Middlesbrough is registered to give care and support to a maximum of 41 people. Trained staff support people with dementia, learning disabilities, physical disabilities, sensory impairments and injuries. Tasty meals… Read more about Delamere Lodge Care Home
Landona House, Love Lane, Wem, Shrewsbury SY4 5QP
"I feel my husband is happy and in a very safe environment. He is very well cared for, he enjoys taking part in quizzes etc. Now he is a…" Read all 49 reviews
Landona House, in Shrewsbury, supports a wide range of care requirements, for example long-term and intermediate residential care, as well as dementia care and respite. CQC rated Good in all Categories and Infection Control (March 2021). A converted… Read more about Landona House Ltd
1 Slip Inn Bank, Ladgate Lane, Middlesbrough TS8 9EJ
"My auntie spent the last four days of her life at Tollesby Hall and was cared for exceptionally well. The staff were all so kind and…" Read all 122 reviews
Located in Middlesbrough is a purpose-built 55 bedded facility offering nursing and residential care and care for people with physical disabilities, short-term respite and specialist end of life care. At Tollesby Hall residents have a choice of… Read more about Tollesby Hall Care Home
St Michael's Road, Widnes WA8 8TF
"I cannot thank the staff at Ferndale enough for providing excellent care for my mum - it was a very hard decision for us as a family to let…" Read all 74 reviews
Situated in the Ditton area of Widnes, Ferndale Court is a spacious and purpose-built home, offering personalised residential, nursing and residential dementia care to older people. Tastefully decorated, all living and dining areas contain simple… Read more about Ferndale Court Care Home
Lapwing Grove, Palacefields, Runcorn WA7 2TP
"My uncle entered Beechcroft in September 2024 after a lengthy time in hospital. At 97 years of age he had become increasingly frail. The…" Read all 97 reviews
Beechcroft Care Home, located in a quiet area of Palacefields in Runcorn, offers residential and nursing care in a homely and welcoming setting. The home welcomes up to 67 residents who will each receive the highest quality of care from the experienced… Read more about Beechcroft Care Home
Egerton Street, Howley, Warrington WA1 2DF
"My grandma has been living here for a few months, she seems happy. The staff where she lives are good, they like to help and have a laugh…" Read all 86 reviews
Set in the area of Howley, near Warrington, Florence Mill Care Home offers nursing, nursing dementia and residential dementia care. The home also provides respite, convalescence and palliative care. Residents can take part in a range of activities… Read more about Florence Mill Care Home
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Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home
Thank you for the lovely review, I am pleased that you enjoy your stay at Bishopsgate Lodge
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Reply from Katrine Simm, Home manager at Florence Mill Care Home
Thank you for your lovely, kind words. The staff at Bank House will be really pleased to hear this. It has been an absolute pleasure to look after your mum, and we're all so happy that she is returning to her usual, beautiful self. We take great pleasure in seeing her beaming smile, she really is one of a kind. Thank you for taking the time to leave us a review. it is much appreciated.
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Reply from Sarah Mann, Home Manager at Delamere Lodge Care Home
Thank you so much for your kind words, it's been a pleasure getting to know your father and your family. Your kind words mean a lot to us here at Delamere and truly reflect the hard work and dedication of our team. We also appreciate the support your father receives from you and other family members. We are pleased to hear that your experience is positive.
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Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you so much for taking the time to share your feedback about your nan's care with us. It truly makes our day to hear that she is happy and healthy in our community! Keeping families informed and "in the loop" is something we take pride in, as we consider you an essential part of your nan's care team. Your kind words about our staff being "amazing" will be shared with the entire team - positive feedback like yours motivates us all to continue providing the best possible care for your nan and all our residents.
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Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you so much for taking the time to share your experience regarding your grandmother's care at our facility. We're delighted to hear that she is happy, healthy, and receiving the attentive care she deserves.Your feedback about our staff being "amazing" means the world to us. Our team works hard to maintain consistency in care and to keep our person-centered approach at the heart of everything we do.We particularly appreciate your acknowledgment of our transparency and communication. We believe that keeping families informed and involved is essential to providing the best possible care for your loved ones. Please don't hesitate to reach out if there's ever anything we can do to make her experience even better.
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Submitted via Postal Card • Report
Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home
Hi June, Thank you for the great review. I am pleased that you are happy with the care you receive at Bishopsgate Lodge
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Reply from Virgie Santiago, Manager at Landona House Ltd
On behalf of the whole Landona House team, thank you so much for your great review. Our team commitment to caring for all the people in the home is both a privilege and a joy for us each and every day to the best care and compassion for each and every person at Landona House is shown through their dignity, respect and tireless work, helping each and every resident day and night. Your kind words and support means a lot to all of us.
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Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you for taking the time to share such a positive review. We understand that your wife's illness can present difficulties, and we are so glad that our team's dedication and willingness to go the extra mile have made a difference. Knowing that you feel she is closely monitored and that her best interests are always at heart is very reassuring to us. We are committed to continuing to provide the highest level of care.
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Reply from Kevin Robinson-Husband, Director of Operations at Delamere Lodge Care Home
Thank you for your review and your kind words, it is a real pleasure to see that you are happy with the care and support provided. We will ensure that the team are made aware of these lovely comments.
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Submitted via Website • Report
Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you for this wonderful review! Knowing that your mum is happy and well looked after at Beechcroft is the best feedback we could receive. We are particularly pleased that you highlighted the dignity and respect with which she is treated, as well as the friendliness and caring nature of our staff. Thank you again for your trust and supportit means a great deal to all of us.
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Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you so much for sharing thisit really means a lot to us. Were so glad to hear your mum is feeling more settled and starting to build trust with the team. That kind of connection is something we truly work hard to build, and its so rewarding to know its making a difference. We know were not perfect, but we always do our very best to meet our residents needs with the highest standard of care. Your kind words mean the world to us.
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Submitted via Website • Report
Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you so much for your lovely messageit really means a lot to us. We always do our best to make life as comfortable and happy as possible for our residents, and its so nice to hear that its being felt. The whole team here at Beechcroft cares deeply about what they do, and your kind words will definitely put a smile on their faces. We'll be sure to share them!
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Submitted via Website • Report
Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you so much for sharing this it really means a lot to all of us here at Beechcroft.Its lovely to hear that the hospital nurse had such kind words about your mums care. We always do our best to make sure our residents are safe, comfortable, and well looked after, so hearing that there were no signs of pressure sores is such reassuring feedback. Its something we take very seriously, and were so glad it was noticed.We know were not perfect, but we truly care and always try to give our very best. Thats why feedback like this is so meaningful it reminds us that our efforts make a difference.Were also really happy to hear that your mum is happy here and that you feel the staff are doing a great job. It means the world to the team to hear that.
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Submitted via Postal Card • Report
Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home
Thank you for this lovely review and your lovely kind words, we are really pleased that your aunt was cared for with a high level of dignity and compassion, we will share this review with our staff teams has the team works really hard.
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Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home
Thank you for this lovely comment, It is lovely to see that you dad was cared for to the highest standards and you and the family were happy with the care and support provided. We will share these lovely comments with our staff teams.
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Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home
Thank you for the review. I'm pleased to hear that you are happy with the care your sister receives at Bishopsgate Lodge Care Home. We truly appreciate your feedback,
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Submitted via Postal Card • Report
Reply from Virgie Santiago, Manager at Landona House Ltd
On behalf of the whole Landona House team, thank you so much for writing this review. Our team commitment to caring for all the people in the home is both a privilege and a joy for us each and every day to the best care and compassion for each and every person at Landona House is shown through their dignity, respect and tireless work, helping each and every resident day and night, together with the person-centered approach shown each and every day. I will pass on your generous words to everyone at Landona House and again thank you for your kind words in your review.
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Reply from Gladys Gervacio, Home Manager at Florence Mill Care Home
Thank you for your review and kind words you shared about our staff.Regarding your comments on the facilities, we want to assure you that the provider is already aware of the areas that need improvement. Plans are currently in place, and steps are being taken to address these concerns and enhance the overall experience for everyone. We appreciate your patience and understanding as these improvements are being carried out, and we will keep you posted on the progress.
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Submitted via Postal Card • Report
Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home
Thank you for your kind review. The home takes on board family feedback at looking for improvements.
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Submitted via Website • Report
Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home
Thank you for your lovely review and comments, We are pleased that the care and support in which your loved one received was to a high standard. Reviews and Comments help us to continue to stride for improvement - We will share these comments with our staff teams within the service.
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