Birch Court Care Home, Warrington, Cheshire
Birch Court Care Home, Warrington, Cheshire
Birch Court Care Home, Warrington, Cheshire

Located in a peaceful suburb of Howley, near Warrington, Birch Court is a friendly care home that offers nursing, nursing dementia and residential dementia care. The home also provides respite, convalescence and palliative care are also provided.

The single storey home consists of five purpose-built, comfortably furnished houses, each with its own dining area and lounge. All bedrooms include single beds and a 24-hour call system, and some overlook the lovely landscaped gardens.

Pretty landscaped gardens and patios are the perfect spot to spend time with friends and family, and is happily looked after by some of the residents.

The carers and residents at Birch Court enjoy playing an important part in the local community. The home encourages an atmosphere of fun and inclusion and runs a weekly programme of events, which includes talks and demonstrations from local people willing to share their knowledge and talents.

The hospitality team prides itself on making mealtimes a special, stimulating part of each day. Meals are as much about providing nutritious, tasty food as they are about enjoying a social occasion.

Group: HC-One

Person in charge: Paul Bowman (Manager)

Local Authority / Social Services: Warrington Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 150 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 150

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Birch Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 Birch Court Care Home has a Review Score of 8.5 (8.517)

The Review Score of 8.5 (maximum of 10) for Birch Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Birch Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.317 for Birch Court Care Home is calculated as follows: ( (46 Excellents x 5) + (21 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 82 Ratings = 4.317

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.2 Points relating to the number of positive Reviews for Birch Court Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 30 positive Reviews (150 registered maximum number of service users ÷ 5). 6 Reviews ÷ 30 Target = 0.200

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Birch Court Care Home?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Birch Court Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My mother has lived at Birch Court for approximately 3 years, I have found the staff very friendly, caring and helpful in dealing with the challenging care of the Dementia and Alzheimer's residents. They carry out all their duties with good humour and care. The food, although adequate, is sometimes a bit soggy and unappealing. Other than this, I cannot find anything to complain about.

How likely would you be to recommend Birch Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I feel that the care home is lacking in staff. Also, breaks should be split so there are at least two carers in the lounge at one time.
Also, this is a very vulnerable unit and should have more carers on Waterside House.
No security at all - my grandson had his motorcycle taken in broad daylight. Security must be a priority for all!

How likely would you be to recommend Birch Court Care Home? Don't know

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Very Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Clare Sheehan, Care Advisor at Birch Court Care Home responded to this review on 21 Feb 2018:

Thank you for your review; we value all feedback as this allows us to improve our service where required. We were sorry to hear of the theft of a family member’s motorcycle, however, unfortunately, as with most car parks, vehicles are left at the owner's risk. Our home is staffed according to Residents needs and staffing levels are regularly reviewed. Waterside is staffed with 2 nurses, 4 carers and a hostess and staff breaks are split, with 2 out of 7 staff taking breaks at one time. Please don’t hesitate to liaise with management at the home, we are always happy to assist with any issues you may have.

My mum went into the Waterside Unit in Birch Court in August 2015 when she was in a bad way, since then she has come on fantastically. She now eats on her own and has calmed down a lot. She interacts with the staff and other residents alike. She has put on nearly 2 stone in weight which was needed, she was skin and bones because she refusing to eat. The staff are wonderful, patient and kind, so I would strongly recommend the Waterside Unit. Thank you so much from myself and the rest if my mum's family.

How likely would you be to recommend Birch Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to pass on my sincere thanks to the carers, nurses and managers of the residents in Fern House, who recently looked after our Dad during a two month stay. There was always a friendly atmosphere and myself and my family were made to feel very welcome when visiting. Thank you for looking after him so well. If the need ever arose again, I would be confident of his care in your hands.

How likely would you be to recommend Birch Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum resides at Birch Court Care Home Brook House. I found her care to be very good all the staff treat all the residents with exceptional care and attention. A well run "Brook House" with activities supplied by a very dedicated member of the team she recently hosted a garden party which was enjoyed by all. Thank you all the team at Birch Court Care Home a credit to you all

How likely would you be to recommend Birch Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Birch Court Care Home responded to this review on 15 Aug 2017:

Thank you for your review. I'm so glad that your mum is settled, happy and enjoying all that is on offer.

Great improvement since first visit everybody so friendly.

How likely would you be to recommend Birch Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at Birch Court Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and that the home had improved since your last visited, we appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

The care home has now purchased comfortable new chairs for the residents in the lounge and dining area. The lounge and hallways are much improved following the recent refurbishment, nice and clean. The staff work really hard and the improved environment is better for all!

How likely would you be to recommend Birch Court Care Home? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Don't Know

Jayne Duck, Customer services administrator at Birch Court Care Home responded to this review on 03 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Birch Court Care Home