Florence Mill Care Home

Call to enquire about a placement for mum. Spent a very informative 45 minutes with the manager. She was very helpful, understanding and very knowledgeable around the needs of sombody needing residential care.

I would like to thank the management team, and especially the staff on the Waterside Unit for their kind and considerate care they give to my wife. She has been there for 2 years now and is very happy and contented as we are we as a family. I would also like to say that the murals and paintings along the corridors have made a big improvement. Makes it feel more homely.

Dad has been at Florence Mill Care Home for over 2 years. We as a family are very happy with the consistency of care received and any issues with Dad's care are discussed & acted upon. All the individual carers interact wtih Dad and he enjoys the interaction & 'banter' as he calls it. We have been advised that there is a refurbishment programme across at units in the home which will be of great benefit. Recently, a deep clean of Dad's room was undertaken & the floor area is now looking new!

Amazing care home. Such lovely people who work there. They care so much about the residents. They always make the effort and make sure all residents feel at home. My grandad was giving the best possible care whilst he was in there. So glad he was cared for by wonderful careers and nursing staff. They are one in a million. Moss house is such a lovely unit. Anyone would be lucky to have their love ones cared for by then. Appreciate them all so much. They don't get the praise they deserve.

Friendly staff, compassionate and caring. Nothing is too much trouble. My mother was kept safe and was happy to be in the home because of the staff. They took the time to find out her needs and make sure she was very comfortable.

In general Dads Care has been satisfactory. Im happy with Dads Carer's and how willing they are to listen to any of our concerns and do what they can to help Dad live a comfortable happy life. As a family we are seeing Dad Safe and Comfortable in his later years. This service has been a God send.

Fantastic, professional, caring staff, the level of care offered to my mother and other residents is outstanding, their attention to detail is on another level, their patience and attentiveness are so pleasing to witness, couldn't praise them enough!

The staff have been amazing providing mum with 24hr care and 12hr after some really tough weeks and hospital visits. Mum is beginning to relax again and settle back down to her normal self. It's fantastic to see how much happier mum is and I just wish to thank all the team for the help and dedication to providing a great service.

The staff at the care home I cannot fault, they are caring and considerate and nothing is too much trouble. However the unit could really do with updating such as painting, new furniture and freshening up outside as well as cupboards and doors fixed in rooms. The kitchen could also be modernised and at the moment it doesn't even have a working light and the staff are using a lamp which is really unacceptable. Considering how much people pay to have their loved ones stay here then having nicer surroundings would bring greater comfort.

My grandma has been living here for a few months, she seems happy. The staff where she lives are good, they like to help and have a laugh with the residents. I've seen the management team in my grandma's home (there's a few homes on site), they seem lovely and always take time to speak to the people that live there, they speak to staff too, asking if their okay. They organise parties for people's birthdays and singers come in, some people who live with my grandma got up and were dancing. I would recommend Florence Mill to other people.

The staff on Waterside unit are very kind and caring, they work really hard ensuring the comfort of all the residents. They are constantly checking that the residents have everything they need be that food, drink or personal care.

The only small negative I would say, the rooms are a little tired, especially the one my dad is in! Fitted units a bit shabby and flooring needs replacing but curtains and bedding are lovely and always clean.

I've only put satisfactory for safety because when my dad first came here he said he felt a bit scared, however, he said he feels much better now.

The staff are great but once or twice had to have a word about things going missing. There was also an issue with an injury.

I would like it if other residents didn't walk into my grandmother's room at night as it really scares her and she seems frightened when I arrive. I also think that carers should be still doing there jobs when activities are on and not be pulled from pilar to post doing multiple things.

I am kept fully informed about Mum at all times and informed of any medical issues.

Worst place ever. Found my stepdad in bed with his coat on 4hrs after admission. Huge breaches of data protection, extremely poor management. Manager was rude and dismissive after I complained about a major incident that took place. Would never recommend this place.

My mum has been in Florence Mill Care Home since March 2023. After a few teething issues she has settled well and appears happy and well looked after. I live in Canada and have a regular weekly call with her. Any issues I may have had are dealt with professionally and speedily, especially by the care manager who has been an enormous support for me.

From mum arriving at the end of January, there has been nothing but care and attention to her needs and ours as a family. The staff are exceptional, from ensuring hygiene to dressing them in their own clothes, caring what the individual actually looks like, knowing what they like to eat and drink and having a general conversation with the individual. We feel mum is content, safe and cared for. To me superstars and thank you.

My experience has been mixed. Some of the staff are wonderful and some can be dismissive, we have asked on a number of occasions to give dad food he likes as he eats very little. The entertainment lady is excellent but some of the younger staff lack initiative. I have had some serious concerns that are apparently being addressed.