
This staff's care and dignity they provide is excellent.Brian L(Husband of Resident/Service User)



This staff's care and dignity they provide is excellent.Brian L(Husband of Resident/Service User)



Florence Mill is an independent, family-run Care Home Village providing high-quality nursing, residential, dementia, intermediate and respite care for older people. The home is committed to delivering compassionate, person-centred care that is tailored to each resident's individual needs, from assistance with daily living to specialist 24-hour nursing and one-to-one support.
Combining traditional values of kindness, dignity and respect with evidence-based care practices, Florence Mill strives to create a warm, welcoming environment...
Care Provided by Florence Mill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 150 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Any fees will be discussed as part of initial enquiry stage
Contact Florence Mill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Landona House Ltd
- Private Owned
Person in charge
- Katrine Simm(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2026
- Number of floors: 1
Room Information
- Single Rooms (150)
Visiting
- No restrictions to visiting
Parking
- The home offers onsite parking
Florence Mill Care Home Reviews (91)
Florence Mill Care Home has a Review Score of 8.6 (8.569) out of 10, based on 12 reviews in the last 2 years.
Over all time Florence Mill Care Home has 91 reviews.
Call to enquire about a placement for mum. Spent a very informative 45 minutes with the manager. She was very helpful, understanding and very knowledgeable around the needs of sombody needing residential care.
I wish you every success in finding the right placement for your mum and hope you feel reassured in...
I would like to thank the management team, and especially the staff on the Waterside Unit for their kind and considerate care they give to my wife. She has been there for 2 years now and is very happy and contented as we are we as a family. I would also like to say that the murals and paintings along the corridors have made a big improvement. Makes it feel more homely.
Thank you for your lovely feedback. We are delighted to hear that your wife is happy and content on Waterside House, and that you and your family feel supported and reassured by the care provided. Your words mean a great deal to the team and will be shared with everyone. We are also delighted that...
Dad has been at Florence Mill Care Home for over 2 years. We as a family are very happy with the consistency of care received and any issues with Dad's care are discussed & acted upon. All the individual carers interact wtih Dad and he enjoys the interaction & 'banter' as he calls it. We have been advised that there is a refurbishment programme across at units in the home which will be of great benefit. Recently, a deep clean of Dad's room was undertaken & the floor area is now looking new!
As mentioned, we have a full refurbishment programme planned across all five houses at...
Amazing care home. Such lovely people who work there. They care so much about the residents. They always make the effort and make sure all residents feel at home. My grandad was giving the best possible care whilst he was in there. So glad he was cared for by wonderful careers and nursing staff. They are one in a million. Moss house is such a lovely unit. Anyone would be lucky to have their love ones cared for by then. Appreciate them all so much. They don't get the praise they deserve.
Thank you so much for your very kind words - they truly mean a great deal to us. I will be more than happy to pass them on to our wonderful staff on Moss House. The team speak very fondly of your grandad and of you, and we are incredibly grateful for your thoughtful and generous donations of...
Friendly staff, compassionate and caring. Nothing is too much trouble. My mother was kept safe and was happy to be in the home because of the staff. They took the time to find out her needs and make sure she was very comfortable.
Thank you so much for taking the time to leave Florence Mill a review, we appreciate your kind words. Your mum was very much loved on Moss House and she will be sadly missed.
In general Dads Care has been satisfactory. Im happy with Dads Carer's and how willing they are to listen to any of our concerns and do what they can to help Dad live a comfortable happy life. As a family we are seeing Dad Safe and Comfortable in his later years. This service has been a God send.
Thank you so much for your honest review, as you know, as a management team, we are very approachable, happy to help and will always act in the best interest of our residents. It is an absolute pleasure to care for your dad, thank you for choosing Florence Mill.
Fantastic, professional, caring staff, the level of care offered to my mother and other residents is outstanding, their attention to detail is on another level, their patience and attentiveness are so pleasing to witness, couldn't praise them enough!
Thank you so much for your kind words, we really do appreciate all feedback. The staff at Moss House will be so pleased to hear what you think of their patience, their attentiveness, their professionalism and the level of care they provide. As a manager, I could not be more proud of our staff. Thank you so much for taking the time to review Florence Mill, it is very much appreciated.
The staff have been amazing providing mum with 24hr care and 12hr after some really tough weeks and hospital visits. Mum is beginning to relax again and settle back down to her normal self. It's fantastic to see how much happier mum is and I just wish to thank all the team for the help and dedication to providing a great service.
Thank you for your lovely, kind words. The staff at Bank House will be really pleased to hear this. It has been an absolute pleasure to look after your mum, and we're all so happy that she is returning to her usual, beautiful self. We take great pleasure in seeing her beaming smile, she really is one of a kind. Thank you for taking the time to leave us a review. it is much appreciated.
The staff at the care home I cannot fault, they are caring and considerate and nothing is too much trouble. However the unit could really do with updating such as painting, new furniture and freshening up outside as well as cupboards and doors fixed in rooms. The kitchen could also be modernised and at the moment it doesn't even have a working light and the staff are using a lamp which is really unacceptable. Considering how much people pay to have their loved ones stay here then having nicer surroundings would bring greater comfort.
Thank you for your review and kind words you shared about our staff.Regarding your comments on the facilities, we want to assure you that the provider is already aware of the areas that need improvement. Plans are currently in place, and steps are being taken to address these concerns and enhance...
My grandma has been living here for a few months, she seems happy. The staff where she lives are good, they like to help and have a laugh with the residents. I've seen the management team in my grandma's home (there's a few homes on site), they seem lovely and always take time to speak to the people that live there, they speak to staff too, asking if their okay. They organise parties for people's birthdays and singers come in, some people who live with my grandma got up and were dancing. I would recommend Florence Mill to other people.
Thank you so much for your lovely words, I will inform our staff of your kinds words and let them know how much they are appreciated by the management team and yourself. We do appreciate all reviews, so, once again, thank you.
The staff on Waterside unit are very kind and caring, they work really hard ensuring the comfort of all the residents. They are constantly checking that the residents have everything they need be that food, drink or personal care.
Thank you so much for taking the time to share such lovely feedback about the staff. I will share this lovely review with the team.
Unfortunately, my dad is bed-bound so unable to sit in the lounge and enjoy the company of other residents and daily activities that take place but staff are always popping into his room just to have a little chat and to check his needs! Which is reassuring to me and my mum.
The food is always lovely, my dad says, and varied, well suited to Dad's situation (has to be fed).
The only small negative I would say, the rooms are a little tired, especially the one my dad is in! Fitted units a bit shabby and flooring needs replacing but curtains and bedding are lovely and always clean.
I've only put satisfactory for safety because when my dad first came here he said he felt a bit scared, however, he said he feels much better now.
The staff are great but once or twice had to have a word about things going missing. There was also an issue with an injury.
Thank you for taking the time to leave a review for Florence Mill.
I would like it if other residents didn't walk into my grandmother's room at night as it really scares her and she seems frightened when I arrive. I also think that carers should be still doing there jobs when activities are on and not be pulled from pilar to post doing multiple things.
Thank you for taking the time to leave a review for Florence Mill. I know these issues have now been resolved but our door is always open if you want to raise anything in the future. I will share your kind words with the staff on the unit.
I am kept fully informed about Mum at all times and informed of any medical issues.
Thank you so much for taking the time to share your review it is really appreciated. We are so happy your mum has settled at Florence Mill. I will share the lovely feedback with the team.
Worst place ever. Found my stepdad in bed with his coat on 4hrs after admission. Huge breaches of data protection, extremely poor management. Manager was rude and dismissive after I complained about a major incident that took place. Would never recommend this place.
Thank you for taking the time to leave a review, we welcome all feedback. We have looked into this matter and have already taken measures from your previous correspondence.
My mum has been in Florence Mill Care Home since March 2023. After a few teething issues she has settled well and appears happy and well looked after. I live in Canada and have a regular weekly call with her. Any issues I may have had are dealt with professionally and speedily, especially by the care manager who has been an enormous support for me.
Thank you so much for taking the time to share your positive feedback it is greatly appreciated, and I will share it with the Team. We are so happy your mum has settled here at Florence Mill.
From mum arriving at the end of January, there has been nothing but care and attention to her needs and ours as a family. The staff are exceptional, from ensuring hygiene to dressing them in their own clothes, caring what the individual actually looks like, knowing what they like to eat and drink and having a general conversation with the individual. We feel mum is content, safe and cared for. To me superstars and thank you.
Thank you so much. It’s nice to have your mum be part of our family at Florence Mill.
My experience has been mixed. Some of the staff are wonderful and some can be dismissive, we have asked on a number of occasions to give dad food he likes as he eats very little. The entertainment lady is excellent but some of the younger staff lack initiative. I have had some serious concerns that are apparently being addressed.
Hi, we will address these issues as a matter of urgency. Thank you for your feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 March 2024Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Florence Mill Care Home.
There are no upcoming events for Florence Mill Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Florence Mill Care Home.
Accreditations
There are no accreditations posted yet for Florence Mill Care Home.
Meet the Team (2)

Hello, my name is Kat, and I am delighted to introduce myself as one of the Registered Home Managers at Florence Mill Care Home.
As a qualified nurse with many years of experience caring for others, it has always been at the heart of what I do. I feel incredibly proud to work in a home where kindness, dignity, and compassion are so highly valued. I have worked in the care sector for 8 years, supporting older people with a range of care needs, and throughout my career, I have always believed that every resident deserves to feel safe, respected, and truly at home.
For me, a care home is much more than a place to live — it should be a place where people feel comfortable, valued, and able to enjoy life in the way that matters most to them. I believe in taking the time to get to know each resident as an individual: learning about their interests, routines, preferences, and life stories so we can provide care that is personal and meaningful.
As Home Manager, my priority is to create a warm, welcoming environment where residents feel happy and supported, families feel reassured, and staff feel proud to provide the highest standard of care. I am passionate about building a strong sense of community and ensuring every person living here feels listened to and included.
Whether you are considering care for yourself or someone close to you, I understand that choosing a care home is an important decision. My team and I are here to answer any questions, offer support, and help make the process as comfortable as possible.
I look forward to welcoming you to Florence Mill and showing you everything our wonderful home has to offer.

I am a dedicated and compassionate Registered Nurse with over 15 years of diverse clinical experience in both the Philippines and the UK. My nursing career began in 2009 as a Nurse in the Philippines, where I developed strong foundations in outpatient care, health education, and preventive medicine. I also served as a Nurse in a corporate occupational health setting before relocating to the UK in 2019.
Since moving to the UK, I have steadily progressed in the adult social care sector – working as a Registered Nurse, Unit Manager, Clinical Lead, and most recently stepping into the role of Home Manager at Florence Mill Care Home in March 2025. In these roles, I have gained extensive experience in care planning, team leadership, and quality improvement. My leadership journey reflects a strong commitment to person-centred care, staff development, and operational excellence. I am passionate about providing high-quality, person-centred care and creating a supportive environment for both residents and staff.
Frequently Asked Questions about Florence Mill Care Home
What types of Care is Florence Mill Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Florence Mill Care Home have?
There are 150 Single Rooms.
What are the Facilities & Services at Florence Mill Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Florence Mill Care Home to the centre of Warrington?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence Mill Care Home to verify any information. View our terms and conditions. Florence Mill Care Home has an Enhanced Service -more info.