Florence Mill Care Home

Egerton Street, Howley, Warrington WA1 2DF
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8.4 86 Reviews
  • Florence Mill Care Home, Warrington
Set in the area of Howley, near Warrington, Florence Mill Care Home offers nursing, nursing dementia and residential dementia care. The home also provides respite, convalescence and palliative care.

Residents can take part in a range of activities organised by the friendly and professional care team, including gardening, chess and reminiscence. Regular entertainment is also provided, as well as pet therapy with dogs visiting the home.

A varied and nutritional menu is served, and the kitchen team are happy to cater for dietary requirements and preferences.

All rooms are spacious and homely, with access to the outside gardens where residents can relax or take a walk.

The team work hard to ensure that all residents feel at home, and a personalised, bespoke care plan is developed for every person, making sure that care provision is centred around the individual needs, requirements and preferences of each resident and their loved ones.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1180 – £1300
  • Self-Funded Residential Dementia Care: £1180 – £1300
  • Self-Funded Nursing Care: £1180 – £1300
  • Self-Funded Nursing Dementia Care: £1180 – £1300
  • RESPITE Self-Funded Residential Care: £1180 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1180 – £1300

Any fees will be discussed as part of initial enquiry stage

These prices are only a guideline, please contact Florence Mill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Gladys Gervacio (Home Manager)

Local Authority / Social Services

Admission Criteria

  • The Care Centre is able to admit over a 24 hour period, Able to admit residential, residential dementia and Nursing
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (150)

Visiting

  • No restrictions to visiting

Parking

  • The home offers onsite parking

Florence Mill Care Home Reviews (86)

8.4

Florence Mill Care Home has a Review Score of 8.4 (8.367) out of 10, based on 12 reviews in the last 2 years.
Over all time Florence Mill Care Home has 86 reviews.

Overall Experience
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Date Published
  • 86
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Reviewer Connection to Florence Mill Care Home
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Total of 86, showing 1-20
Review from A B (Son of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Florence Mill staff continue to provide a high degree of care to my Dad & all staff engage with him positively. The Management team are visible and is responsive to any issues that may arise. There are improvements in the pipeline to all units, which should benefit all staff & residents.
Reply from Gladys Gervacio, Home Manager at Florence Mill Care Home

Thank you so much for your thoughtful review. We are truly grateful for your kind words about our staff and the management team. It is wonderful to hear that your dad is receiving the positive, attentive care we strive to provide every day. We are also excited about the upcoming improvements across all units and are confident they will further enhance the experience for both residents and staff. Your support means a great deal to us.

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Review from Keith F (Son of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic, professional, caring staff, the level of care offered to my mother and other residents is outstanding, their attention to detail is on another level, their patience and attentiveness are so pleasing to witness, couldn't praise them enough!
Reply from Katrine Simm, Home manager at Florence Mill Care Home

Thank you so much for your kind words, we really do appreciate all feedback. The staff at Moss House will be so pleased to hear what you think of their patience, their attentiveness, their professionalism and the level of care they provide. As a manager, I could not be more proud of our staff. Thank you so much for taking the time to review Florence Mill, it is very much appreciated.

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Review from Paul Y (Son of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff have been amazing providing mum with 24hr care and 12hr after some really tough weeks and hospital visits. Mum is beginning to relax again and settle back down to her normal self. It's fantastic to see how much happier mum is and I just wish to thank all the team for the help and dedication
to providing a great service.
Reply from Katrine Simm, Home manager at Florence Mill Care Home

Thank you for your lovely, kind words. The staff at Bank House will be really pleased to hear this. It has been an absolute pleasure to look after your mum, and we're all so happy that she is returning to her usual, beautiful self. We take great pleasure in seeing her beaming smile, she really is one of a kind. Thank you for taking the time to leave us a review. it is much appreciated.

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Review from A D (Daughter of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at the care home I cannot fault, they are caring and considerate and nothing is too much trouble. However the unit could really do with updating such as painting, new furniture and freshening up outside as well as cupboards and doors fixed in rooms. The kitchen could also be modernised and
at the moment it doesn't even have a working light and the staff are using a lamp which is really unacceptable. Considering how much people pay to have their loved ones stay here then having nicer surroundings would bring greater comfort.
Reply from Gladys Gervacio, Home Manager at Florence Mill Care Home

Thank you for your review and kind words you shared about our staff.Regarding your comments on the facilities, we want to assure you that the provider is already aware of the areas that need improvement. Plans are currently in place, and steps are being taken to address these concerns and enhance the overall experience for everyone. We appreciate your patience and understanding as these improvements are being carried out, and we will keep you posted on the progress.

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Review from E T (Granddaughter of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has been living here for a few months, she seems happy. The staff where she lives are good, they like to help and have a laugh with the residents. I've seen the management team in my grandma's home (there's a few homes on site), they seem lovely and always take time to speak to the people
that live there, they speak to staff too, asking if their okay. They organise parties for people's birthdays and singers come in, some people who live with my grandma got up and were dancing. I would recommend Florence Mill to other people.
Reply from Katrine Simm, Home manager at Florence Mill Care Home

Thank you so much for your lovely words, I will inform our staff of your kinds words and let them know how much they are appreciated by the management team and yourself. We do appreciate all reviews, so, once again, thank you.

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Review from K M (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff on Waterside unit are very kind and caring, they work really hard ensuring the comfort of all the residents. They are constantly checking that the residents have everything they need be that food, drink or personal care.
Reply from Catrina Smith, Registered Manager at Florence Mill Care Home

Thank you so much for taking the time to share such lovely feedback about the staff. I will share this lovely review with the team.

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Review from Gwynne B (Daughter of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time my dad has been in the care of Florence Mill Care Home, I can only give positive feedback. From day one, we were made very welcome and I feel that the staff looking after my dad in 'Moss' are excellent. It has a very warm, family vibe and my dad seems happy.
Unfortunately, my dad
is bed-bound so unable to sit in the lounge and enjoy the company of other residents and daily activities that take place but staff are always popping into his room just to have a little chat and to check his needs! Which is reassuring to me and my mum.
The food is always lovely, my dad says, and varied, well suited to Dad's situation (has to be fed).
The only small negative I would say, the rooms are a little tired, especially the one my dad is in! Fitted units a bit shabby and flooring needs replacing but curtains and bedding are lovely and always clean.
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Review from L R (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I've only put satisfactory for safety because when my dad first came here he said he felt a bit scared, however, he said he feels much better now.
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Review from P H (Friend of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are great but once or twice had to have a word about things going missing. There was also an issue with an injury.
Reply from Catrina Smith, Registered Manager at Florence Mill Care Home

Thank you for taking the time to leave a review for Florence Mill.

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Review from C S (Grandson of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like it if other residents didn't walk into my grandmother's room at night as it really scares her and she seems frightened when I arrive. I also think that carers should be still doing there jobs when activities are on and not be pulled from pilar to post doing multiple things.
Reply from Catrina Smith, Registered Manager at Florence Mill Care Home

Thank you for taking the time to leave a review for Florence Mill. I know these issues have now been resolved but our door is always open if you want to raise anything in the future. I will share your kind words with the staff on the unit.

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Review from J B (Son of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well cared for and has settled in well. She has now been in Waterside House for almost a year and she is safe and well-cared for.
I am kept fully informed about Mum at all times and informed of any medical issues.
Reply from Catrina Smith, Registered Manager at Florence Mill Care Home

Thank you so much for taking the time to share your review it is really appreciated. We are so happy your mum has settled at Florence Mill. I will share the lovely feedback with the team.

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Review from C R (Relative of Resident) published on 28 December 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Worst place ever. Found my stepdad in bed with his coat on 4hrs after admission. Huge breaches of data protection, extremely poor management. Manager was rude and dismissive after I complained about a major incident that took place. Would never recommend this place.
Reply from Catrina Smith, Registered Manager at Florence Mill Care Home

Thank you for taking the time to leave a review, we welcome all feedback. We have looked into this matter and have already taken measures from your previous correspondence.

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Review from Jillian T (Daughter of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mum has been in Florence Mill Care Home since March 2023. After a few teething issues she has settled well and appears happy and well looked after. I live in Canada and have a regular weekly call with her. Any issues I may have had are dealt with professionally and speedily, especially by the care
manager who has been an enormous support for me.
Reply from Catrina Smith, Registered Manager at Florence Mill Care Home

Thank you so much for taking the time to share your positive feedback it is greatly appreciated, and I will share it with the Team. We are so happy your mum has settled here at Florence Mill.

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Review from C H (Daughter of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From mum arriving at the end of January, there has been nothing but care and attention to her needs and ours as a family. The staff are exceptional, from ensuring hygiene to dressing them in their own clothes, caring what the individual actually looks like, knowing what they like to eat and drink and
having a general conversation with the individual. We feel mum is content, safe and cared for. To me superstars and thank you.
Reply from Radhika Sisodia, Owner at Florence Mill Care Home

Thank you so much. It’s nice to have your mum be part of our family at Florence Mill.

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Review from S M (Daughter of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My experience has been mixed. Some of the staff are wonderful and some can be dismissive, we have asked on a number of occasions to give dad food he likes as he eats very little. The entertainment lady is excellent but some of the younger staff lack initiative. I have had some serious concerns that
are apparently being addressed.
Reply from Radhika Sisodia, Owner at Florence Mill Care Home

Hi, we will address these issues as a matter of urgency. Thank you for your feedback.

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Review from L A (Daughter of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleased with the time and care that the staff give to residents.
Reply from Radhika Sisodia, Owner at Florence Mill Care Home

Thank you so much for your time to review us. This means a lot to our team.

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Review from R C (Son of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Florence Mill Care Home have made my mum feel comfortable, safe and secure.
They take great pride in making Florence Mill a ‘home’ away from home and treat their guests with dignity, respect and understanding.
I’ve not seen my mum sing in years!
Reply from Radhika Sisodia, Owner at Florence Mill Care Home

Thank you so much for your kind message. We as a team will do our best for your mum.

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Review from Deborah J (Daughter of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to write this review as a big thank you to the staff of Waterside, Florence Mill Care Home.
They work so hard and it doesn't go unnoticed how they have helped my mum over the past years. It has been a difficult few years but I take some comfort that they do their very best for her and
accommodate her needs.
Thank you again, the staff of Waterside.
Reply from Radhika Sisodia, Owner at Florence Mill Care Home

Thank you so much for your kind comments. We will pass this message on to our staff.

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Review from L P (Daughter of Resident) published on 29 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
After being assessed as requiring residential care, my father was placed wrongly on a dementia unit when all he needed was help with mobility and personal care. His mental health suffered and I moved him after a week. In the 7 days he was there he was moved several times. Very badly managed.
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Review from L J (Wife of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to Covid restrictions and my husband only just becoming a resident. I have not been into Waterside House, however, all the staff I have met both inside and outdoors are all very friendly, helpful, cheerful and kind.
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Current Review Score: 8.4 (8.367)

Overview of Review Score

The Review Score of 8.4 (8.367) out of 10 for Florence Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.000 for Florence Mill Care Home is calculated as follows: ( (55 Excellents x 5) + (52 Goods x 4) + (20 Satisfactorys x 3) + (4 Poors x 2) + (9 Very Poors x 1) ) ÷ 140 Ratings = 4
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.367 Points relating to the number of positive Reviews for Florence Mill Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 11 Positive Reviews ÷ 30 = 0.367
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Mar 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

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Katrine Simm

Job Title: Nursing Home Manager Joined: 2022

Commenced as Nursing Home Manager of Florence Mill on March 25.

Glady

Glady Gervacio-Ardivilla

Job Title: Nursing Home Manager

I am a dedicated and compassionate Registered Nurse with over 15 years of diverse clinical experience in both the Philippines and the UK. My nursing career began in 2009 as a Nurse in the Philippines, where I developed strong foundations in outpatient care, health education, and preventive medicine. I also served as a Nurse in a corporate occupational health setting before relocating to the UK in 2019.


Since moving to the UK, I have steadily progressed in the adult social care sector – working as a Registered Nurse, Unit Manager, Clinical Lead, and most recently stepping into the role of Home Manager at Florence Mill Care Home in March 2025. In these roles, I have gained extensive experience in care planning, team leadership, and quality improvement. My leadership journey reflects a strong commitment to person-centred care, staff development, and operational excellence. I am passionate about providing high-quality, person-centred care and creating a supportive environment for both residents and staff.

Frequently Asked Questions about Florence Mill Care Home

What types of Care is Florence Mill Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Florence Mill Care Home have?

There are 150 Single Rooms.

What are the Facilities & Services at Florence Mill Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Florence Mill Care Home to the centre of Warrington?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence Mill Care Home to verify any information. View our terms and conditions. Florence Mill Care Home has an Enhanced Service - more info.