
This staff's care and dignity they provide is excellent.Brian L(Husband of Resident/Service User)



This staff's care and dignity they provide is excellent.Brian L(Husband of Resident/Service User)



Florence Mill is an independent, family-run Care Home Village providing high-quality nursing, residential, dementia, intermediate and respite care for older people. The home is committed to delivering compassionate, person-centred care that is tailored to each resident's individual needs, from assistance with daily living to specialist 24-hour nursing and one-to-one support.
Combining traditional values of kindness, dignity and respect with evidence-based care practices, Florence Mill strives to create a warm, welcoming environment...
Care Provided by Florence Mill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 150 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Any fees will be discussed as part of initial enquiry stage
Contact Florence Mill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Landona House Ltd
- Private Owned
Person in charge
- Katrine Simm(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2026
- Number of floors: 1
Room Information
- Single Rooms (150)
Visiting
- No restrictions to visiting
Parking
- The home offers onsite parking
Florence Mill Care Home Reviews (91)
Florence Mill Care Home has a Review Score of 8.6 (8.569) out of 10, based on 12 reviews in the last 2 years.
Over all time Florence Mill Care Home has 91 reviews.
Pleased with the time and care that the staff give to residents.
Thank you so much for your time to review us. This means a lot to our team.
They take great pride in making Florence Mill a ‘home’ away from home and treat their guests with dignity, respect and understanding.
I’ve not seen my mum sing in years!
Thank you so much for your kind message. We as a team will do our best for your mum.
They work so hard and it doesn't go unnoticed how they have helped my mum over the past years. It has been a difficult few years but I take some comfort that they do their very best for her and accommodate her needs.
Thank you again, the staff of Waterside.
Thank you so much for your kind comments. We will pass this message on to our staff.
After being assessed as requiring residential care, my father was placed wrongly on a dementia unit when all he needed was help with mobility and personal care. His mental health suffered and I moved him after a week. In the 7 days he was there he was moved several times. Very badly managed.
Due to Covid restrictions and my husband only just becoming a resident. I have not been into Waterside House, however, all the staff I have met both inside and outdoors are all very friendly, helpful, cheerful and kind.
My aunt is living on Brook House at Birch Court Care Home. They do an amazing job. My aunt is well cared for, they show her kindness and they treat her like she is one of their own family. The staff always have smiles on their faces even though it's such a difficult time during Covid. The house manager is wonderful always happy, smiling and polite and always very helpful. He deals with queries or worries very efficiently and he has put my mind at rest in the past. I know my aunt must be missing her family but shes in the best place. I would recommend Birch Court to anyone looking for a care home.
I am very pleased with the loving care my mother has received in Birch Court Care Home. The staff has gone above and beyond to make Mum's stay as comfortable as possible. I can not thank them enough as we are all going through these bad times at the moment. It is a comfort to myself knowing Mum is being taken care of. Thank you.
Dad moved in approximately 4 weeks ago and over this time has started to settle in well. He is blind and lacks capacity and so needs constant care. The social interaction with care staff is critical for what is left of his quality of life and I am delighted with how he is enjoying his chats. The home is clean and the food is very good and this is a huge relief for us after caring for him at home for two years.
I cannot recommend Birch Court nursing home more highly, especially all the staff in Moss House who took care of my father in his final weeks. Staff are caring, compassionate and take the time to get to know the residents. My father was cared for with dignity and respect. I cannot thank them enough. Truly wonderful and caring people.
I was very concerned about my husband going into a care home, but after the first weeks, I realised this is the best place for him to be. The staff are wonderful, caring and friendly and also happy to help with any concerns. Birch Court gives me peace of mind knowing that my husband is well cared for and well-fed (he loves his food).
Staff very friendly and attentive to the patients. Food first class.
The environment was clean and tidy and the food I did see looked appetising with a good choice. The nursing care was excellent. As a family, we ask a lot of questions and asked the nurses to sort out some issues with the GP. Each request was dealt with in a supportive and timely manner. Although it may seem a small thing, the lovely comments a nurse made that she could see how well my mum had been caring for my dad really touched us and certainly will stay with Mum. Thank you.
Care is good. My Mum's physical needs are met and she is starting to settle. I would like to see more activities for the residents.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your kind comments, we are delighted your Mother is well settled at Birch Court and you are happy with the care provision. We have an activities programme available and would...
The staff are all friendly and helpful. My only criticism is the fact that his clothes seem to be going missing and he is wearing other peoples clothes.
Thank you for your kind comments about our team here at Birch Court. We have some fantastic colleagues and I am pleased to hear that you have found them to be polite and helpful. I am, however, sorry to hear about your concerns around our laundry provision, our laundry team work hard to provide a...
We are extremely satisfied with our choice that our wife/mother is being really well looked after. This staff's care and dignity they provide is excellent. All aspects of accommodation, activities and food for specific requirements are well catered for. We would not hesitate in recommending Birch Court.
All the staff and nurses at the home gave my dying father exemplary nursing care with stellar kindness and compassion. You touched our hearts and comforted our spirits during the darkest moment of our lives. You made sure my father was comfortable. You treated him with respect. You let him die with dignity.
Great place to visit. Our friend is looking really well.
Excellent, friendly people, well looked after, residents always interacting with them, put the stability and routine back into their lives.
Made my grandmother more active, happy and in a great routine. Staff superb.
Welcoming, caring and compassionate staff. Treated as an individual. Every effort made to assess his needs and likes/dislikes. The staff do an amazing job. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 March 2024Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Florence Mill Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Florence Mill Care Home.
Accreditations
There are no accreditations posted yet for Florence Mill Care Home.
Meet the Team (2)

Hello, my name is Kat, and I am delighted to introduce myself as one of the Registered Home Managers at Florence Mill Care Home.
As a qualified nurse with many years of experience caring for others, it has always been at the heart of what I do. I feel incredibly proud to work in a home where kindness, dignity, and compassion are so highly valued. I have worked in the care sector for 8 years, supporting older people with a range of care needs, and throughout my career, I have always believed that every resident deserves to feel safe, respected, and truly at home.
For me, a care home is much more than a place to live — it should be a place where people feel comfortable, valued, and able to enjoy life in the way that matters most to them. I believe in taking the time to get to know each resident as an individual: learning about their interests, routines, preferences, and life stories so we can provide care that is personal and meaningful.
As Home Manager, my priority is to create a warm, welcoming environment where residents feel happy and supported, families feel reassured, and staff feel proud to provide the highest standard of care. I am passionate about building a strong sense of community and ensuring every person living here feels listened to and included.
Whether you are considering care for yourself or someone close to you, I understand that choosing a care home is an important decision. My team and I are here to answer any questions, offer support, and help make the process as comfortable as possible.
I look forward to welcoming you to Florence Mill and showing you everything our wonderful home has to offer.

I am a dedicated and compassionate Registered Nurse with over 15 years of diverse clinical experience in both the Philippines and the UK. My nursing career began in 2009 as a Nurse in the Philippines, where I developed strong foundations in outpatient care, health education, and preventive medicine. I also served as a Nurse in a corporate occupational health setting before relocating to the UK in 2019.
Since moving to the UK, I have steadily progressed in the adult social care sector – working as a Registered Nurse, Unit Manager, Clinical Lead, and most recently stepping into the role of Home Manager at Florence Mill Care Home in March 2025. In these roles, I have gained extensive experience in care planning, team leadership, and quality improvement. My leadership journey reflects a strong commitment to person-centred care, staff development, and operational excellence. I am passionate about providing high-quality, person-centred care and creating a supportive environment for both residents and staff.
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