Florence Mill Care Home

Egerton Street, Howley, Warrington WA1 2DF
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8.6 91 Reviews
  • Florence Mill Care Home, Warrington
Set in the area of Howley, near Warrington, Florence Mill Care Home offers nursing, nursing dementia and residential dementia care. The home also provides respite, convalescence and palliative care.

Residents can take part in a range of activities organised by the friendly and professional care team, including gardening, chess and reminiscence. Regular entertainment is also provided, as well as pet therapy with dogs visiting the home.

A varied and nutritional menu is served, and the kitchen team are happy to cater for dietary requirements and preferences.

All rooms are spacious and homely, with access to the outside gardens where residents can relax or take a walk.

The team work hard to ensure that all residents feel at home, and a personalised, bespoke care plan is developed for every person, making sure that care provision is centred around the individual needs, requirements and preferences of each resident and their loved ones.
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Care Provided by Florence Mill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1180 – £1300
  • Self-Funded Residential Dementia Care: £1180 – £1300
  • Self-Funded Nursing Care: £1180 – £1300
  • Self-Funded Nursing Dementia Care: £1180 – £1300
  • RESPITE Self-Funded Residential Care: £1180 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1180 – £1300

Any fees will be discussed as part of initial enquiry stage

The price(s) shown are provided by the care home. Contact Florence Mill Care Home for full pricing details and T&Cs.

Contact Florence Mill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Florence Mill Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Katrine Simm (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (150)

Visiting

  • No restrictions to visiting

Parking

  • The home offers onsite parking

Florence Mill Care Home Reviews (91)

8.6

Florence Mill Care Home has a Review Score of 8.6 (8.569) out of 10, based on 12 reviews in the last 2 years.
Over all time Florence Mill Care Home has 91 reviews.

Overall Experience
  • 36
  • 45
  • 8
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Date Published
  • 91
  • 4
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  • 12
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Reviewer Connection to Florence Mill Care Home
  • 42
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  • 6
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  • 4
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  • 2
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  • 1
  • 1
  • 1
  • 1
  • 1
Total of 91, showing 21-40
Review from L A (Daughter of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleased with the time and care that the staff give to residents.
Reply from Radhika Sisodia, Owner at Florence Mill Care HomeThank you so much for your time to review us. This means a lot to our team.
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Review from R C (Son of Resident) published on 12 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Florence Mill Care Home have made my mum feel comfortable, safe and secure.
They take great pride in making Florence Mill a ‘home’ away from home and treat their guests with dignity, respect and understanding.
I’ve not seen my mum sing in years!
Reply from Radhika Sisodia, Owner at Florence Mill Care HomeThank you so much for your kind message. We as a team will do our best for your mum.
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Review from Deborah J (Daughter of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to write this review as a big thank you to the staff of Waterside, Florence Mill Care Home.
They work so hard and it doesn't go unnoticed how they have helped my mum over the past years. It has been a difficult few years but I take some comfort that they do their very best for her and
accommodate her needs.
Thank you again, the staff of Waterside.
Reply from Radhika Sisodia, Owner at Florence Mill Care HomeThank you so much for your kind comments. We will pass this message on to our staff.
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Review from L P (Daughter of Resident) published on 29 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
After being assessed as requiring residential care, my father was placed wrongly on a dementia unit when all he needed was help with mobility and personal care. His mental health suffered and I moved him after a week. In the 7 days he was there he was moved several times. Very badly managed.
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Review from L J (Wife of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to Covid restrictions and my husband only just becoming a resident. I have not been into Waterside House, however, all the staff I have met both inside and outdoors are all very friendly, helpful, cheerful and kind.
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Review from Mary K (Niece of Resident) published on 18 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt is living on Brook House at Birch Court Care Home. They do an amazing job. My aunt is well cared for, they show her kindness and they treat her like she is one of their own family. The staff always have smiles on their faces even though it's such a difficult time during Covid. The house manager
is wonderful always happy, smiling and polite and always very helpful. He deals with queries or worries very efficiently and he has put my mind at rest in the past. I know my aunt must be missing her family but shes in the best place. I would recommend Birch Court to anyone looking for a care home.
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Review from L Y (Daughter of Resident) published on 4 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the loving care my mother has received in Birch Court Care Home. The staff has gone above and beyond to make Mum's stay as comfortable as possible. I can not thank them enough as we are all going through these bad times at the moment. It is a comfort to myself knowing Mum is being
taken care of. Thank you.
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Review from N D (Son of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad moved in approximately 4 weeks ago and over this time has started to settle in well. He is blind and lacks capacity and so needs constant care. The social interaction with care staff is critical for what is left of his quality of life and I am delighted with how he is enjoying his chats. The home
is clean and the food is very good and this is a huge relief for us after caring for him at home for two years.
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Review from J D (Daughter of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend Birch Court nursing home more highly, especially all the staff in Moss House who took care of my father in his final weeks. Staff are caring, compassionate and take the time to get to know the residents. My father was cared for with dignity and respect. I cannot thank them enough.
Truly wonderful and caring people.
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Review from Barbara M (Wife of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very concerned about my husband going into a care home, but after the first weeks, I realised this is the best place for him to be. The staff are wonderful, caring and friendly and also happy to help with any concerns. Birch Court gives me peace of mind knowing that my husband is well cared for
and well-fed (he loves his food).
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Review from C D (Daughter of Resident) published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very friendly and attentive to the patients. Food first class.
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Review from Sara (Daughter of Resident) published on 5 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Due to a rapid deterioration in my dad's illness, we required a week's respite whilst we made appropriate arrangements at home at short notice. A very difficult time for us as it was not what he or we wanted. All the staff were kind, caring and compassionate. My dad was cared for with dignity and kindness.
The staff tried hard to encourage him to eat and drink and offered a range of anything they could provide to support this. They also stored his preferred drinks and ice lollies for us in the fridge/freezer.
The environment was clean and tidy and the food I did see looked appetising with a good choice. The nursing care was excellent. As a family, we ask a lot of questions and asked the nurses to sort out some issues with the GP. Each request was dealt with in a supportive and timely manner. Although it may seem a small thing, the lovely comments a nurse made that she could see how well my mum had been caring for my dad really touched us and certainly will stay with Mum. Thank you.
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Review from J M (Daughter of Resident) published on 16 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care is good. My Mum's physical needs are met and she is starting to settle. I would like to see more activities for the residents.
Reply from Tracy Hardy, Careline Team Leader at Florence Mill Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your kind comments, we are delighted your Mother is well settled at Birch Court and you are happy with the care provision. We have an activities programme available and would welcome the opportunity to arrange a meeting for you with one of our Wellbeing Coordinators who can share this with you and discuss any specific activities your Mother might enjoy.
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Review from Jean T (Wife of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all friendly and helpful. My only criticism is the fact that his clothes seem to be going missing and he is wearing other peoples clothes.
Reply from Clare Sheehan, TBC at Florence Mill Care HomeThank you for your kind comments about our team here at Birch Court. We have some fantastic colleagues and I am pleased to hear that you have found them to be polite and helpful. I am, however, sorry to hear about your concerns around our laundry provision, our laundry team work hard to provide a high quality service and have a process in place to minimise issues of this sort, we would welcome the opportunity to meet with you to discuss this further.
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Review from Brian L (Husband of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After visiting several care homes for dementia nursing requirements the family chose Birch Court.
We are extremely satisfied with our choice that our wife/mother is being really well looked after. This staff's care and dignity they provide is excellent. All aspects of accommodation, activities and
food for specific requirements are well catered for. We would not hesitate in recommending Birch Court.
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Review from Chris W (Son of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff and nurses at the home gave my dying father exemplary nursing care with stellar kindness and compassion. You touched our hearts and comforted our spirits during the darkest moment of our lives. You made sure my father was comfortable. You treated him with respect. You let him die with
dignity.
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Review from Barbara R (Friend of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great place to visit. Our friend is looking really well.
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Review from Carolyn L (Daughter of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, friendly people, well looked after, residents always interacting with them, put the stability and routine back into their lives.
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Review from Dawn H (Granddaughter of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Made my grandmother more active, happy and in a great routine. Staff superb.
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Review from Laura G (Daughter of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcoming, caring and compassionate staff. Treated as an individual. Every effort made to assess his needs and likes/dislikes. The staff do an amazing job. Thank you.
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Current Review Score: 8.6 (8.569)

Overview of Review Score

The Review Score of 8.6 (8.569) out of 10 for Florence Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.369 for Florence Mill Care Home is calculated as follows: ( (81 Excellents x 5) + (35 Goods x 4) + (21 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 141 Ratings = 4.369
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.2 Points relating to the number of positive Reviews for Florence Mill Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 12 Positive Reviews ÷ 30 = 0.4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Mar 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Katrine

Katrine Simm

Job Title: Nursing Home Manager Joined: 2022

Hello, my name is Kat, and I am delighted to introduce myself as one of the Registered Home Managers at Florence Mill Care Home.


As a qualified nurse with many years of experience of caring for others and it has always been at the heart of what I do, I feel incredibly proud to work in a home where kindness, dignity, and compassion are so highly valued. I have worked in the care sector for 8 years, supporting older people with a range of care needs, and throughout my career, I have always believed that every resident deserves to feel safe, respected, and truly at home.


For me, a care home is much more than a place to live — it should be a place where people feel comfortable, valued, and able to enjoy life in the way that matters most to them. I believe in taking the time to get to know each resident as an individual: learning about their interests, routines, preferences, and life stories so we can provide care that is personal and meaningful.


As Home Manager, my priority is to create a warm, welcoming environment where residents feel happy and supported, families feel reassured, and staff feel proud to provide the highest standard of care. I am passionate about building a strong sense of community and ensuring every person living here feels listened to and included.


Whether you are considering care for yourself or someone close to you, I understand that choosing a care home is an important decision. My team and I are here to answer any questions, offer support, and help make the process as comfortable as possible.


I look forward to welcoming you to Florence Mill and showing you everything our wonderful home has to offer.

Glady

Glady Gervacio-Ardivilla

Job Title: Nursing Home Manager

I am a dedicated and compassionate Registered Nurse with over 15 years of diverse clinical experience in both the Philippines and the UK. My nursing career began in 2009 as a Nurse in the Philippines, where I developed strong foundations in outpatient care, health education, and preventive medicine. I also served as a Nurse in a corporate occupational health setting before relocating to the UK in 2019.


Since moving to the UK, I have steadily progressed in the adult social care sector – working as a Registered Nurse, Unit Manager, Clinical Lead, and most recently stepping into the role of Home Manager at Florence Mill Care Home in March 2025. In these roles, I have gained extensive experience in care planning, team leadership, and quality improvement. My leadership journey reflects a strong commitment to person-centred care, staff development, and operational excellence. I am passionate about providing high-quality, person-centred care and creating a supportive environment for both residents and staff.

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