Florence Mill Care Home

Pleased with the time and care that the staff give to residents.

I’ve not seen my mum sing in years!

Thank you again, the staff of Waterside.

After being assessed as requiring residential care, my father was placed wrongly on a dementia unit when all he needed was help with mobility and personal care. His mental health suffered and I moved him after a week. In the 7 days he was there he was moved several times. Very badly managed.

Due to Covid restrictions and my husband only just becoming a resident. I have not been into Waterside House, however, all the staff I have met both inside and outdoors are all very friendly, helpful, cheerful and kind.

My aunt is living on Brook House at Birch Court Care Home. They do an amazing job. My aunt is well cared for, they show her kindness and they treat her like she is one of their own family. The staff always have smiles on their faces even though it's such a difficult time during Covid. The house manager is wonderful always happy, smiling and polite and always very helpful. He deals with queries or worries very efficiently and he has put my mind at rest in the past. I know my aunt must be missing her family but shes in the best place. I would recommend Birch Court to anyone looking for a care home.

I am very pleased with the loving care my mother has received in Birch Court Care Home. The staff has gone above and beyond to make Mum's stay as comfortable as possible. I can not thank them enough as we are all going through these bad times at the moment. It is a comfort to myself knowing Mum is being taken care of. Thank you.

Dad moved in approximately 4 weeks ago and over this time has started to settle in well. He is blind and lacks capacity and so needs constant care. The social interaction with care staff is critical for what is left of his quality of life and I am delighted with how he is enjoying his chats. The home is clean and the food is very good and this is a huge relief for us after caring for him at home for two years.

I cannot recommend Birch Court nursing home more highly, especially all the staff in Moss House who took care of my father in his final weeks. Staff are caring, compassionate and take the time to get to know the residents. My father was cared for with dignity and respect. I cannot thank them enough. Truly wonderful and caring people.

I was very concerned about my husband going into a care home, but after the first weeks, I realised this is the best place for him to be. The staff are wonderful, caring and friendly and also happy to help with any concerns. Birch Court gives me peace of mind knowing that my husband is well cared for and well-fed (he loves his food).

Staff very friendly and attentive to the patients. Food first class.

The environment was clean and tidy and the food I did see looked appetising with a good choice. The nursing care was excellent. As a family, we ask a lot of questions and asked the nurses to sort out some issues with the GP. Each request was dealt with in a supportive and timely manner. Although it may seem a small thing, the lovely comments a nurse made that she could see how well my mum had been caring for my dad really touched us and certainly will stay with Mum. Thank you.

Care is good. My Mum's physical needs are met and she is starting to settle. I would like to see more activities for the residents.

The staff are all friendly and helpful. My only criticism is the fact that his clothes seem to be going missing and he is wearing other peoples clothes.

We are extremely satisfied with our choice that our wife/mother is being really well looked after. This staff's care and dignity they provide is excellent. All aspects of accommodation, activities and food for specific requirements are well catered for. We would not hesitate in recommending Birch Court.

All the staff and nurses at the home gave my dying father exemplary nursing care with stellar kindness and compassion. You touched our hearts and comforted our spirits during the darkest moment of our lives. You made sure my father was comfortable. You treated him with respect. You let him die with dignity.

Great place to visit. Our friend is looking really well.

Excellent, friendly people, well looked after, residents always interacting with them, put the stability and routine back into their lives.

Made my grandmother more active, happy and in a great routine. Staff superb.

Welcoming, caring and compassionate staff. Treated as an individual. Every effort made to assess his needs and likes/dislikes. The staff do an amazing job. Thank you.