This staff's care and dignity they provide is excellent.Brian L(Husband of Resident/Service User)
This staff's care and dignity they provide is excellent.Brian L(Husband of Resident/Service User)
Florence Mill is an independent, family-run Care Home Village providing high-quality nursing, residential, dementia, intermediate and respite care for older people. The home is committed to delivering compassionate, person-centred care that is tailored to each resident's individual needs, from assistance with daily living to specialist 24-hour nursing and one-to-one support.
Combining traditional values of kindness, dignity and respect with evidence-based care practices, Florence Mill strives to create a warm, welcoming environment...
Florence Mill is an independent, family-run Care Home Village providing high-quality nursing, residential, dementia, intermediate and respite care for older people. The home is committed to delivering compassionate, person-centred care that is tailored to each resident's individual needs, from assistance with daily living to specialist 24-hour nursing and one-to-one support.
Combining traditional values of kindness, dignity and respect with evidence-based care practices, Florence Mill strives to create a warm, welcoming environment where residents feel safe, valued and supported. The team is dedicated to promoting independence, choice and wellbeing while respecting each person's privacy, beliefs and preferences.
Florence Mill provides an inclusive community where everyone is treated with fairness, compassion and respect. Its ambition is to be recognised as the leading care home in Warrington, delivering exceptional standards of care and enriching the lives of every resident through professionalism, empathy and a genuine family-centred approach.
Contact Florence Mill Care Home to confirm what's included and get a personalised quote:
Any fees will be discussed as part of initial enquiry stage
Florence Mill Care Home has a Review Score of 8.5 (8.514) out of 10, based on 11 reviews in the last 2 years.
Over all time Florence Mill Care Home has 91 reviews.
Had a special birthday to celebrate recently and staff were very helpful.
Had a special birthday to celebrate recently and staff were very helpful.
My father was a resident for the last three years and my mother for one year (2015) Both were cared for in Fern Unit. The care they both received was outstanding. The kindness and care shown were wonderful to see. The staff are hardworking, patient and genuinely caring, treating residents like one...
My father was a resident for the last three years and my mother for one year (2015) Both were cared for in Fern Unit. The care they both received was outstanding. The kindness and care shown were wonderful to see. The staff are hardworking, patient and genuinely caring, treating residents like one of their own. I highly recommend Fern Unit nursing and care staff.
Activities are excellent which my mum enjoys. The care staff and nurses are very caring and attentive. Rooms and communal areas are very clean.
Activities are excellent which my mum enjoys. The care staff and nurses are very caring and attentive. Rooms and communal areas are very clean.
My wife was cared for very well.
My wife was cared for very well.
They do such a wonderful job. Always a happy atmosphere. Very difficult job looking after so many people with complicated needs. Thank you.
They do such a wonderful job. Always a happy atmosphere. Very difficult job looking after so many people with complicated needs. Thank you.
No security at all - my grandson had his motorcycle taken in broad daylight....
No security at all - my grandson had his motorcycle taken in broad daylight. Security must be a priority for all!
Thank you for your review; we value all feedback as this allows us to improve our service where required. We were sorry to hear of the theft of a family member’s motorcycle, however, unfortunately, as with most car parks, vehicles are left at the owner's risk. Our home is staffed according to...
Thank you for your review; we value all feedback as this allows us to improve our service where required. We were sorry to hear of the theft of a family member’s motorcycle, however, unfortunately, as with most car parks, vehicles are left at the owner's risk. Our home is staffed according to Residents needs and staffing levels are regularly reviewed. Waterside is staffed with 2 nurses, 4 carers and a hostess and staff breaks are split, with 2 out of 7 staff taking breaks at one time. Please don’t hesitate to liaise with management at the home, we are always happy to assist with any issues you may have.
My mum went into the Waterside Unit in Birch Court in August 2015 when she was in a bad way, since then she has come on fantastically. She now eats on her own and has calmed down a lot. She interacts with the staff and other residents alike. She has put on nearly 2 stone in weight which was needed,...
My mum went into the Waterside Unit in Birch Court in August 2015 when she was in a bad way, since then she has come on fantastically. She now eats on her own and has calmed down a lot. She interacts with the staff and other residents alike. She has put on nearly 2 stone in weight which was needed, she was skin and bones because she refusing to eat. The staff are wonderful, patient and kind, so I would strongly recommend the Waterside Unit. Thank you so much from myself and the rest if my mum's family.
I would like to pass on my sincere thanks to the carers, nurses and managers of the residents in Fern House, who recently looked after our Dad during a two month stay. There was always a friendly atmosphere and myself and my family were made to feel very welcome when visiting. Thank you for looking...
I would like to pass on my sincere thanks to the carers, nurses and managers of the residents in Fern House, who recently looked after our Dad during a two month stay. There was always a friendly atmosphere and myself and my family were made to feel very welcome when visiting. Thank you for looking after him so well. If the need ever arose again, I would be confident of his care in your hands.
My mum resides at Birch Court Care Home Brook House. I found her care to be very good all the staff treat all the residents with exceptional care and attention. A well run "Brook House" with activities supplied by a very dedicated member of the team she recently hosted a garden party which was...
My mum resides at Birch Court Care Home Brook House. I found her care to be very good all the staff treat all the residents with exceptional care and attention. A well run "Brook House" with activities supplied by a very dedicated member of the team she recently hosted a garden party which was enjoyed by all. Thank you all the team at Birch Court Care Home a credit to you all
Thank you for your review. I'm so glad that your mum is settled, happy and enjoying all that is on offer.
Great improvement since first visit everybody so friendly.
Great improvement since first visit everybody so friendly.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and that the home had improved since your last visited, we appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
The care home has now purchased comfortable new chairs for the residents in the lounge and dining area. The lounge and hallways are much improved following the recent refurbishment, nice and clean. The staff work really hard and the improved environment is better for all!
The care home has now purchased comfortable new chairs for the residents in the lounge and dining area. The lounge and hallways are much improved following the recent refurbishment, nice and clean. The staff work really hard and the improved environment is better for all!
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Hello, my name is Kat, and I am delighted to introduce myself as one of the Registered Home Managers at Florence Mill Care Home.
As a qualified...
Hello, my name is Kat, and I am delighted to introduce myself as one of the Registered Home Managers at Florence Mill Care Home.
As a qualified nurse with many years of experience caring for others, it has always been at the heart of what I do. I feel incredibly proud to work in a home where kindness, dignity, and compassion are so highly valued. I have worked in the care sector for 8 years, supporting older people with a range of care needs, and throughout my career, I have always believed that every resident deserves to feel safe, respected, and truly at home.
For me, a care home is much more than a place to live — it should be a place where people feel comfortable, valued, and able to enjoy life in the way that matters most to them. I believe in taking the time to get to know each resident as an individual: learning about their interests, routines, preferences, and life stories so we can provide care that is personal and meaningful.
As Home Manager, my priority is to create a warm, welcoming environment where residents feel happy and supported, families feel reassured, and staff feel proud to provide the highest standard of care. I am passionate about building a strong sense of community and ensuring every person living here feels listened to and included.
Whether you are considering care for yourself or someone close to you, I understand that choosing a care home is an important decision. My team and I are here to answer any questions, offer support, and help make the process as comfortable as possible.
I look forward to welcoming you to Florence Mill and showing you everything our wonderful home has to offer.
I am a dedicated and compassionate Registered Nurse with over 15 years of diverse clinical experience in both the Philippines and the UK. My nursing...
I am a dedicated and compassionate Registered Nurse with over 15 years of diverse clinical experience in both the Philippines and the UK. My nursing career began in 2009 as a Nurse in the Philippines, where I developed strong foundations in outpatient care, health education, and preventive medicine. I also served as a Nurse in a corporate occupational health setting before relocating to the UK in 2019.
Since moving to the UK, I have steadily progressed in the adult social care sector – working as a Registered Nurse, Unit Manager, Clinical Lead, and most recently stepping into the role of Home Manager at Florence Mill Care Home in March 2025. In these roles, I have gained extensive experience in care planning, team leadership, and quality improvement. My leadership journey reflects a strong commitment to person-centred care, staff development, and operational excellence. I am passionate about providing high-quality, person-centred care and creating a supportive environment for both residents and staff.
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