
This staff's care and dignity they provide is excellent.Brian L(Husband of Resident/Service User)



This staff's care and dignity they provide is excellent.Brian L(Husband of Resident/Service User)



Florence Mill is an independent, family-run Care Home Village providing high-quality nursing, residential, dementia, intermediate and respite care for older people. The home is committed to delivering compassionate, person-centred care that is tailored to each resident's individual needs, from assistance with daily living to specialist 24-hour nursing and one-to-one support.
Combining traditional values of kindness, dignity and respect with evidence-based care practices, Florence Mill strives to create a warm, welcoming environment...
Care Provided by Florence Mill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 150 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Any fees will be discussed as part of initial enquiry stage
Contact Florence Mill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Landona House Ltd
- Private Owned
Person in charge
- Katrine Simm(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2026
- Number of floors: 1
Room Information
- Single Rooms (150)
Visiting
- No restrictions to visiting
Parking
- The home offers onsite parking
Florence Mill Care Home Reviews (91)
Florence Mill Care Home has a Review Score of 8.6 (8.569) out of 10, based on 12 reviews in the last 2 years.
Over all time Florence Mill Care Home has 91 reviews.
Very happy with the way Mum is being cared for. Staff are lovely. Best home and facilities.
We're happy with her care.
Since becoming a resident at the care home, my mum is much happier and more settled emotionally.
Staff are very friendly. The place is clean, the food is very good.
Staff are very good and care for the residents extremely well.
Being able to pop in to see Mum any time is invaluable.
Always a calm atmosphere.
I feel very stressed sometimes. What I call multitasking, the care workers really work very hard. All day the buzzer is going and they are in demand. We have a man shouting all the time. The unit is very efficiently run and very clean. I am hoping to settle down soon.
Have not visited enough to form an opinion, but on this visit, my brother-in-law seems quite happy.
All the staff show care and consideration at all times.
Happy with the service my nan receives.
She seems happy and enjoys the activities that they do daily.
The menu always looks excellent.
Mostly you see the same staff, giving you the feeling of continuity of care.
There seems to be ample food with a wide variety of choices, beautifully cooked and well presented to the client.
The clients who cannot feed themselves always get help and are never left.
I went to see Mum at tea time. Mum was sat there happy eating away. Staff were busy as always tending to their needs always a smile and time to chat. My mother is well looked after and clean. If anything is wrong I get a phone call to keep me informed, nice and secure with lovely gardens and lots of activities.
My review of Birch Court Care Home is that it seems a nice friendly place. Mum says the food here is very tasty and the rooms are kept clean and tidy. I would recommend this place to others.
I enjoy visiting the home. They are very friendly and answer anything you want to know. The staff are pleasant and caring, it's clean and tidy.
I find the staff friendly and caring, they keep me well informed about my mother's health and well being.
The staff are always very kind and caring.
Having seen many care homes, this is highly recommended. Not only does Brook Court provide a safe and secure environment, it is fun and sociable, with always something going on.
Fantastic staff who provide individual care based on needs. Lots of activity and noise! Rooms are fit for purpose. It would be nice to have a quiet area to be able to sit in.
Nothing is too much trouble, could do with a little updating.
Dad settled very quickly, after initial reluctance with the help of excellent carers. Nothing is too much trouble. Great atmosphere where visitors are welcomed. Residents are treated with respect and dignity.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 March 2024Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Florence Mill Care Home.
There are no upcoming events for Florence Mill Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Florence Mill Care Home.
Accreditations
There are no accreditations posted yet for Florence Mill Care Home.
Meet the Team (2)

Hello, my name is Kat, and I am delighted to introduce myself as one of the Registered Home Managers at Florence Mill Care Home.
As a qualified nurse with many years of experience caring for others, it has always been at the heart of what I do. I feel incredibly proud to work in a home where kindness, dignity, and compassion are so highly valued. I have worked in the care sector for 8 years, supporting older people with a range of care needs, and throughout my career, I have always believed that every resident deserves to feel safe, respected, and truly at home.
For me, a care home is much more than a place to live — it should be a place where people feel comfortable, valued, and able to enjoy life in the way that matters most to them. I believe in taking the time to get to know each resident as an individual: learning about their interests, routines, preferences, and life stories so we can provide care that is personal and meaningful.
As Home Manager, my priority is to create a warm, welcoming environment where residents feel happy and supported, families feel reassured, and staff feel proud to provide the highest standard of care. I am passionate about building a strong sense of community and ensuring every person living here feels listened to and included.
Whether you are considering care for yourself or someone close to you, I understand that choosing a care home is an important decision. My team and I are here to answer any questions, offer support, and help make the process as comfortable as possible.
I look forward to welcoming you to Florence Mill and showing you everything our wonderful home has to offer.

I am a dedicated and compassionate Registered Nurse with over 15 years of diverse clinical experience in both the Philippines and the UK. My nursing career began in 2009 as a Nurse in the Philippines, where I developed strong foundations in outpatient care, health education, and preventive medicine. I also served as a Nurse in a corporate occupational health setting before relocating to the UK in 2019.
Since moving to the UK, I have steadily progressed in the adult social care sector – working as a Registered Nurse, Unit Manager, Clinical Lead, and most recently stepping into the role of Home Manager at Florence Mill Care Home in March 2025. In these roles, I have gained extensive experience in care planning, team leadership, and quality improvement. My leadership journey reflects a strong commitment to person-centred care, staff development, and operational excellence. I am passionate about providing high-quality, person-centred care and creating a supportive environment for both residents and staff.
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