Florence Mill Care Home

Egerton Street, Howley, Warrington WA1 2DF
Review Us
8.4 86 Reviews
  • Florence Mill Care Home, Warrington
Set in the area of Howley, near Warrington, Florence Mill Care Home offers nursing, nursing dementia and residential dementia care. The home also provides respite, convalescence and palliative care.

Residents can take part in a range of activities organised by the friendly and professional care team, including gardening, chess and reminiscence. Regular entertainment is also provided, as well as pet therapy with dogs visiting the home.

A varied and nutritional menu is served, and the kitchen team are happy to cater for dietary requirements and preferences.

All rooms are spacious and homely, with access to the outside gardens where residents can relax or take a walk.

The team work hard to ensure that all residents feel at home, and a personalised, bespoke care plan is developed for every person, making sure that care provision is centred around the individual needs, requirements and preferences of each resident and their loved ones.
Show Florence Mill Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1180 – £1300
  • Self-Funded Residential Dementia Care: £1180 – £1300
  • Self-Funded Nursing Care: £1180 – £1300
  • Self-Funded Nursing Dementia Care: £1180 – £1300
  • RESPITE Self-Funded Residential Care: £1180 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1180 – £1300

Any fees will be discussed as part of initial enquiry stage

These prices are only a guideline, please contact Florence Mill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Gladys Gervacio (Home Manager)

Local Authority / Social Services

Admission Criteria

  • The Care Centre is able to admit over a 24 hour period, Able to admit residential, residential dementia and Nursing
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (150)

Visiting

  • No restrictions to visiting

Parking

  • The home offers onsite parking

Florence Mill Care Home Reviews (86)

8.4

Florence Mill Care Home has a Review Score of 8.4 (8.367) out of 10, based on 12 reviews in the last 2 years.
Over all time Florence Mill Care Home has 86 reviews.

Overall Experience
  • 33
  • 43
  • 8
  • 0
  • 2
Date Published
  • 86
  • 4
  • 6
  • 12
  • 74
Reviewer Connection to Florence Mill Care Home
  • 41
  • 15
  • 6
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 86, showing 41-60
Review from C I (Daughter of Resident) published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being able to pop in to see Mum any time is invaluable.


Always a calm atmosphere.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah C (Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel very stressed sometimes. What I call multitasking, the care workers really work very hard. All day the buzzer is going and they are in demand. We have a man shouting all the time. The unit is very efficiently run and very clean. I am hoping to settle down soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Sister-in-law of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Have not visited enough to form an opinion, but on this visit, my brother-in-law seems quite happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Raymond A (Husband of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff show care and consideration at all times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephanie C (Granddaughter of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the service my nan receives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Daughter of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum came in March 2018, she's settled in quite quickly.
She seems happy and enjoys the activities that they do daily.
The menu always looks excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R L (Sister of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On visiting the home the staff are very welcoming, friendly and caring to their clients.
Mostly you see the same staff, giving you the feeling of continuity of care.
There seems to be ample food with a wide variety of choices, beautifully cooked and well presented to the client.
The clients who cannot
feed themselves always get help and are never left.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra H (Daughter of Resident) published on 1 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to see Mum at tea time. Mum was sat there happy eating away. Staff were busy as always tending to their needs always a smile and time to chat. My mother is well looked after and clean. If anything is wrong I get a phone call to keep me informed, nice and secure with lovely gardens and lots of
activities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen P (Daughter of Resident) published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My review of Birch Court Care Home is that it seems a nice friendly place. Mum says the food here is very tasty and the rooms are kept clean and tidy. I would recommend this place to others.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathleen B (Wife of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoy visiting the home. They are very friendly and answer anything you want to know. The staff are pleasant and caring, it's clean and tidy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Edith O (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff friendly and caring, they keep me well informed about my mother's health and well being.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marie C (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very kind and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janice K (Daughter of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having seen many care homes, this is highly recommended. Not only does Brook Court provide a safe and secure environment, it is fun and sociable, with always something going on.


Fantastic staff who provide individual care based on needs. Lots of activity and noise! Rooms are fit for purpose. It would

be nice to have a quiet area to be able to sit in.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S P (Sister-in-law of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very helpful, friendly and very caring.
Nothing is too much trouble, could do with a little updating.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie J (Daughter of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad settled very quickly, after initial reluctance with the help of excellent carers. Nothing is too much trouble. Great atmosphere where visitors are welcomed. Residents are treated with respect and dignity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M P (Brother of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall good.
Needs a little updating in places.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Z M (Daughter of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very grateful for the care our father received at Birch Court during the last months of his life. The staff were kind, compassionate and caring. We were able to stay very involved in my father's life and appreciated the conscientiousness way all things relating to my dad were reported to us.
Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S S (Daughter of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad was well looked after. The staff were kind (it seemed like the staff have a vocation to work there - it wasn't just a job). What impressed us was how swift the staff were to recognise health issues that needed hospitalisation. This happened twice.
We were welcomed as family and felt very at
home visiting dad.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Krysha T (Wife of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in the home now for 9 months and his care has been second to none. The carers and staff are excellent and have shown him respect and treated him with dignity. We are very satisfied with all aspects of my care and I have no complaints.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin H (Husband of Resident) published on 4 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was very impressed that the care home had arranged a visit from staff of the Safari park who came with some of their house friendly animals to entertain the residents. The whole unit was buzzing with lively talk and everyone was fascinated by the visitors. It was really great to see the residents
so involved. Well done to Birch Court and to the Safari park for arranging such an informative, amusing and absorbing visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.4 (8.367)

Overview of Review Score

The Review Score of 8.4 (8.367) out of 10 for Florence Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.000 for Florence Mill Care Home is calculated as follows: ( (55 Excellents x 5) + (52 Goods x 4) + (20 Satisfactorys x 3) + (4 Poors x 2) + (9 Very Poors x 1) ) ÷ 140 Ratings = 4
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.367 Points relating to the number of positive Reviews for Florence Mill Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 11 Positive Reviews ÷ 30 = 0.367
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Mar 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (2)

No image found

Katrine Simm

Job Title: Nursing Home Manager Joined: 2022

Commenced as Nursing Home Manager of Florence Mill on March 25.

Glady

Glady Gervacio-Ardivilla

Job Title: Nursing Home Manager

I am a dedicated and compassionate Registered Nurse with over 15 years of diverse clinical experience in both the Philippines and the UK. My nursing career began in 2009 as a Nurse in the Philippines, where I developed strong foundations in outpatient care, health education, and preventive medicine. I also served as a Nurse in a corporate occupational health setting before relocating to the UK in 2019.


Since moving to the UK, I have steadily progressed in the adult social care sector – working as a Registered Nurse, Unit Manager, Clinical Lead, and most recently stepping into the role of Home Manager at Florence Mill Care Home in March 2025. In these roles, I have gained extensive experience in care planning, team leadership, and quality improvement. My leadership journey reflects a strong commitment to person-centred care, staff development, and operational excellence. I am passionate about providing high-quality, person-centred care and creating a supportive environment for both residents and staff.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence Mill Care Home to verify any information. View our terms and conditions. Florence Mill Care Home has an Enhanced Service - more info.