
This staff's care and dignity they provide is excellent.Brian L(Husband of Resident/Service User)



This staff's care and dignity they provide is excellent.Brian L(Husband of Resident/Service User)



Florence Mill is an independent, family-run Care Home Village providing high-quality nursing, residential, dementia, intermediate and respite care for older people. The home is committed to delivering compassionate, person-centred care that is tailored to each resident's individual needs, from assistance with daily living to specialist 24-hour nursing and one-to-one support.
Combining traditional values of kindness, dignity and respect with evidence-based care practices, Florence Mill strives to create a warm, welcoming environment...
Care Provided by Florence Mill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 150 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Any fees will be discussed as part of initial enquiry stage
Contact Florence Mill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Landona House Ltd
- Private Owned
Person in charge
- Katrine Simm(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2026
- Number of floors: 1
Room Information
- Single Rooms (150)
Visiting
- No restrictions to visiting
Parking
- The home offers onsite parking
Florence Mill Care Home Reviews (91)
Florence Mill Care Home has a Review Score of 8.6 (8.569) out of 10, based on 12 reviews in the last 2 years.
Over all time Florence Mill Care Home has 91 reviews.
Needs a little updating in places.
We are very grateful for the care our father received at Birch Court during the last months of his life. The staff were kind, compassionate and caring. We were able to stay very involved in my father's life and appreciated the conscientiousness way all things relating to my dad were reported to us. Thank you.
We were welcomed as family and felt very at home visiting dad.
My husband has been in the home now for 9 months and his care has been second to none. The carers and staff are excellent and have shown him respect and treated him with dignity. We are very satisfied with all aspects of my care and I have no complaints.
I was very impressed that the care home had arranged a visit from staff of the Safari park who came with some of their house friendly animals to entertain the residents. The whole unit was buzzing with lively talk and everyone was fascinated by the visitors. It was really great to see the residents so involved. Well done to Birch Court and to the Safari park for arranging such an informative, amusing and absorbing visit.
The staff are amazing. I have nothing but praise and commendation for their dedicated care of my mother and God forgive if I developed dementia, Birch Court would be at the top of the list for my eventual care needs.
Keep up the fantastic job you are all doing, you have become my friends.
Staff are friendly and seem to care about her. We were concerned that she had been unwell after staff let her have 5 blankets on during a heatwave and she over-heated. Someone should have taken them off her.
Facilities are basic, especially bedrooms.
Similarly, some aspects of personal care seem to be missed; teeth and nails rarely cleaned. No evidence of activities for residents.
Room clean and comfortable.
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are very sorry that there are certain aspects of our service which you are concerned about. Please do liaise with home management so that these can be immediately addressed. We aim to...
Find very good, apart from the laundry i.e. things are getting lost and she is wearing other people's stuff. Do not like that when she has got clothes and shoes of her own. Also, I do not like the clothes parties. We like to buy her clothes ourselves as we don't know what to buy her for birthdays and Christmas.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Please feel free to speak with the Home Manager about your concerns regarding the laundry. We do hold regular clothes parties which the Residents enjoy; the happiness and wellbeing of all our Residents is of paramount importance to us.
Overall, care is satisfactory. Although there was an incident on one occasion that I was really not happy about and reported the matter to the nurse in charge. It has not happened since.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for reporting your concerns to the nurse in charge; we are pleased this has been resolved.
There are no activities at all, nothing to stimulate the mind, just left in front of the TV mainly to fall asleep. Why?
There should be a separate family room for visitors, instead of sitting with other residents which can be distressful.
We have yet to meet with any management after 6 months. Why?
Staff are brilliant, could not be more pleased.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your kind comments regarding our staff team, they work hard to deliver kind quality care. Our staffing levels are regularly reviewed to ensure we have sufficient staff to meet the...
My mum likes privacy. The door to bedroom always locked. Mum often sits alone in corridors (if a chair is available). Old-time music being played in the lounge would be good. Often the TV os on with modern day music or sport. A table in mum's room for her to have her meals from would be appreciated. Last three visits I have had to cook for one. Clothing often missing. Mum's nails often unclean. The skin on feet very dry.
They have encouraged independence and treated my family with dignity at all times.
The overall standard is excellent and the care worker with the activities lovers her post. You can see it in the way she supports the service user.
On the administrative side, we are disappointed with some of the nursing staff.
On two occasions, when routine hospital visits were needed, the paperwork passed to us for use by the hospital staff were returned to your staff but then on subsequent hospital visits, they could not find them.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your words of praise regarding our staff team although we are disappointed you have encountered these issues around hospital visits. Upon investigation, I believe this...
Very nice care home. Staff very caring. Not long been refurbished. All seemed OK.
My mother moved into Birch Court in July. I am very pleased with the level of care, the staff have not only cared for mum, they have welcomed the rest of the family and involved me from day 1. Mum appears to have settled in and seems very happy and content. I am sure this is due to the staff.
All staff friendly, caring and helpful to residents and visitors alike. From managers and carers to cleaning staff. As for the carers, they genuinely care about the residents and nothing is ever too much trouble. A really nice place with really nice staff.
Sometimes feel mum left on her own too long as she is bed bound and seems at times upset and realises something is not right.
In an ideal world, it would be nice for someone sitting with her and holding her hand as reassurance. Realise the practicality of this may not be possible.
Very caring and friendly home and looked after my mother in a caring and professional manner.
My mother seems to be happy at the home, staff have been most helpful on the occasions we have taken my mother for a day out.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 March 2024Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Florence Mill Care Home.
There are no upcoming events for Florence Mill Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Florence Mill Care Home.
Accreditations
There are no accreditations posted yet for Florence Mill Care Home.
Meet the Team (2)

Hello, my name is Kat, and I am delighted to introduce myself as one of the Registered Home Managers at Florence Mill Care Home.
As a qualified nurse with many years of experience caring for others, it has always been at the heart of what I do. I feel incredibly proud to work in a home where kindness, dignity, and compassion are so highly valued. I have worked in the care sector for 8 years, supporting older people with a range of care needs, and throughout my career, I have always believed that every resident deserves to feel safe, respected, and truly at home.
For me, a care home is much more than a place to live — it should be a place where people feel comfortable, valued, and able to enjoy life in the way that matters most to them. I believe in taking the time to get to know each resident as an individual: learning about their interests, routines, preferences, and life stories so we can provide care that is personal and meaningful.
As Home Manager, my priority is to create a warm, welcoming environment where residents feel happy and supported, families feel reassured, and staff feel proud to provide the highest standard of care. I am passionate about building a strong sense of community and ensuring every person living here feels listened to and included.
Whether you are considering care for yourself or someone close to you, I understand that choosing a care home is an important decision. My team and I are here to answer any questions, offer support, and help make the process as comfortable as possible.
I look forward to welcoming you to Florence Mill and showing you everything our wonderful home has to offer.

I am a dedicated and compassionate Registered Nurse with over 15 years of diverse clinical experience in both the Philippines and the UK. My nursing career began in 2009 as a Nurse in the Philippines, where I developed strong foundations in outpatient care, health education, and preventive medicine. I also served as a Nurse in a corporate occupational health setting before relocating to the UK in 2019.
Since moving to the UK, I have steadily progressed in the adult social care sector – working as a Registered Nurse, Unit Manager, Clinical Lead, and most recently stepping into the role of Home Manager at Florence Mill Care Home in March 2025. In these roles, I have gained extensive experience in care planning, team leadership, and quality improvement. My leadership journey reflects a strong commitment to person-centred care, staff development, and operational excellence. I am passionate about providing high-quality, person-centred care and creating a supportive environment for both residents and staff.
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