Florence Mill Care Home

Egerton Street, Howley, Warrington WA1 2DF
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8.4 86 Reviews
  • Florence Mill Care Home, Warrington
Set in the area of Howley, near Warrington, Florence Mill Care Home offers nursing, nursing dementia and residential dementia care. The home also provides respite, convalescence and palliative care.

Residents can take part in a range of activities organised by the friendly and professional care team, including gardening, chess and reminiscence. Regular entertainment is also provided, as well as pet therapy with dogs visiting the home.

A varied and nutritional menu is served, and the kitchen team are happy to cater for dietary requirements and preferences.

All rooms are spacious and homely, with access to the outside gardens where residents can relax or take a walk.

The team work hard to ensure that all residents feel at home, and a personalised, bespoke care plan is developed for every person, making sure that care provision is centred around the individual needs, requirements and preferences of each resident and their loved ones.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1180 – £1300
  • Self-Funded Residential Dementia Care: £1180 – £1300
  • Self-Funded Nursing Care: £1180 – £1300
  • Self-Funded Nursing Dementia Care: £1180 – £1300
  • RESPITE Self-Funded Residential Care: £1180 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1180 – £1300

Any fees will be discussed as part of initial enquiry stage

These prices are only a guideline, please contact Florence Mill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Gladys Gervacio (Home Manager)

Local Authority / Social Services

Admission Criteria

  • The Care Centre is able to admit over a 24 hour period, Able to admit residential, residential dementia and Nursing
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (150)

Visiting

  • No restrictions to visiting

Parking

  • The home offers onsite parking

Florence Mill Care Home Reviews (86)

8.4

Florence Mill Care Home has a Review Score of 8.4 (8.367) out of 10, based on 12 reviews in the last 2 years.
Over all time Florence Mill Care Home has 86 reviews.

Overall Experience
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Date Published
  • 86
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Reviewer Connection to Florence Mill Care Home
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Total of 86, showing 61-80
Review from Susan M (Daughter of Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into the Birch Court Nursing Home three years ago. She was in a pretty bad state, since then she has gained over 12kg. She has always presented a happy and calm face.
The staff are amazing. I have nothing but praise and commendation for their dedicated care of my mother and God forgive
if I developed dementia, Birch Court would be at the top of the list for my eventual care needs.
Keep up the fantastic job you are all doing, you have become my friends.
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Review from A C (Son of Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum is comfortable and has settled into this home now.
Staff are friendly and seem to care about her. We were concerned that she had been unwell after staff let her have 5 blankets on during a heatwave and she over-heated. Someone should have taken them off her.
Facilities are basic, especially bedrooms.
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Review from J S (Daughter of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Individual carers are kind and relate well to Mom. She is improving each time we visit. Food adequate but attention should be given to fluid intake.
Similarly, some aspects of personal care seem to be missed; teeth and nails rarely cleaned. No evidence of activities for residents.
Room clean and comfortable.
Reply from Clare Sheehan, Careline Advisor at Florence Mill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are very sorry that there are certain aspects of our service which you are concerned about. Please do liaise with home management so that these can be immediately addressed. We aim to deliver kind quality care at all times as the happiness and wellbeing of our Residents is of paramount importance to us.

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Review from Jean M (Niece of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Find very good, apart from the laundry i.e. things are getting lost and she is wearing other people's stuff. Do not like that when she has got clothes and shoes of her own. Also, I do not like the clothes parties. We like to buy her clothes ourselves as we don't know what to buy her for birthdays and
Christmas.
Reply from Clare Sheehan, Careline Advisor at Florence Mill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Please feel free to speak with the Home Manager about your concerns regarding the laundry. We do hold regular clothes parties which the Residents enjoy; the happiness and wellbeing of all our Residents is of paramount importance to us.

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Review from G H (Son of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall, care is satisfactory. Although there was an incident on one occasion that I was really not happy about and reported the matter to the nurse in charge. It has not happened since.
Reply from Clare Sheehan, Careline Advisor at Florence Mill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for reporting your concerns to the nurse in charge; we are pleased this has been resolved.

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Review from Janet C (Daughter of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sometimes there are not enough staff on duty. Why?
There are no activities at all, nothing to stimulate the mind, just left in front of the TV mainly to fall asleep. Why?
There should be a separate family room for visitors, instead of sitting with other residents which can be distressful.
We have
yet to meet with any management after 6 months. Why?
Staff are brilliant, could not be more pleased.
Reply from Clare Sheehan, Careline Advisor at Florence Mill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your kind comments regarding our staff team, they work hard to deliver kind quality care. Our staffing levels are regularly reviewed to ensure we have sufficient staff to meet the individual needs of all our Residents. We have taken on board your concerns regarding the lack of a family room. Family meetings are held regularly by the Home Manager and everybody is welcome to attend. Alternatively the Manager has an open door policy and is happy to help to resolve any concerns you may have.

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Review from Janet P (Daughter of Resident) published on 27 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum likes privacy. The door to bedroom always locked. Mum often sits alone in corridors (if a chair is available). Old-time music being played in the lounge would be good. Often the TV os on with modern day music or sport. A table in mum's room for her to have her meals from would be appreciated.
Last three visits I have had to cook for one. Clothing often missing. Mum's nails often unclean. The skin on feet very dry.
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Review from Aileen Mae K (Relative of Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the service to be excellent from the home, staff very supportive and helpful. Nurse in charge very helpful and listen well to what I recommend for my family.
They have encouraged independence and treated my family with dignity at all times.
The overall standard is excellent and the care
worker with the activities lovers her post. You can see it in the way she supports the service user.
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Review from Trevor E (Husband of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family, we find the staff in Fern House in Birch Court, to be most helpful and caring.
On the administrative side, we are disappointed with some of the nursing staff.
On two occasions, when routine hospital visits were needed, the paperwork passed to us for use by the hospital staff were returned
to your staff but then on subsequent hospital visits, they could not find them.
Reply from Clare Sheehan, Careline Advisor at Florence Mill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your words of praise regarding our staff team although we are disappointed you have encountered these issues around hospital visits. Upon investigation, I believe this misunderstanding was rectified at the time and the hospital appointment went ahead. As a result, staff are now double-checking that all appointment letters are available and that appointment details are entered in the diary in order to book transport.

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Review from Anthony C (Nephew of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very nice care home. Staff very caring. Not long been refurbished. All seemed OK.
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Review from G F (Daughter of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved into Birch Court in July. I am very pleased with the level of care, the staff have not only cared for mum, they have welcomed the rest of the family and involved me from day 1. Mum appears to have settled in and seems very happy and content. I am sure this is due to the staff.
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Review from Anthony S (Son of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff friendly, caring and helpful to residents and visitors alike. From managers and carers to cleaning staff. As for the carers, they genuinely care about the residents and nothing is ever too much trouble. A really nice place with really nice staff.
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Review from Gail H (Daughter of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall happy with the level of care.
Sometimes feel mum left on her own too long as she is bed bound and seems at times upset and realises something is not right.
In an ideal world, it would be nice for someone sitting with her and holding her hand as reassurance. Realise the practicality of this
may not be possible.
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Review from D P (Son of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and friendly home and looked after my mother in a caring and professional manner.
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Review from Andrew C (Son of Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home appears clean, well maintained and organised. The staff are always friendly and interact with all the residents.
My mother seems to be happy at the home, staff have been most helpful on the occasions we have taken my mother for a day out.
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Review from Garry N (Nephew of Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff work very hard to look after residents which is very difficult with all their different problems.
Had a special birthday to celebrate recently and staff were very helpful.
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Review from Linda K (Daughter of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was a resident for the last three years and my mother for one year (2015) Both were cared for in Fern Unit. The care they both received was outstanding. The kindness and care shown were wonderful to see. The staff are hardworking, patient and genuinely caring, treating residents like one of
their own. I highly recommend Fern Unit nursing and care staff.
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Review from Keith B (Son of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Activities are excellent which my mum enjoys. The care staff and nurses are very caring and attentive. Rooms and communal areas are very clean.
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Review from Kenneth R (Husband of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was cared for very well.
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Review from Tim H (Son of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They do such a wonderful job. Always a happy atmosphere. Very difficult job looking after so many people with complicated needs. Thank you.
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Current Review Score: 8.4 (8.367)

Overview of Review Score

The Review Score of 8.4 (8.367) out of 10 for Florence Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.000 for Florence Mill Care Home is calculated as follows: ( (55 Excellents x 5) + (52 Goods x 4) + (20 Satisfactorys x 3) + (4 Poors x 2) + (9 Very Poors x 1) ) ÷ 140 Ratings = 4
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.367 Points relating to the number of positive Reviews for Florence Mill Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 11 Positive Reviews ÷ 30 = 0.367
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Mar 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

No image found

Katrine Simm

Job Title: Nursing Home Manager Joined: 2022

Commenced as Nursing Home Manager of Florence Mill on March 25.

Glady

Glady Gervacio-Ardivilla

Job Title: Nursing Home Manager

I am a dedicated and compassionate Registered Nurse with over 15 years of diverse clinical experience in both the Philippines and the UK. My nursing career began in 2009 as a Nurse in the Philippines, where I developed strong foundations in outpatient care, health education, and preventive medicine. I also served as a Nurse in a corporate occupational health setting before relocating to the UK in 2019.


Since moving to the UK, I have steadily progressed in the adult social care sector – working as a Registered Nurse, Unit Manager, Clinical Lead, and most recently stepping into the role of Home Manager at Florence Mill Care Home in March 2025. In these roles, I have gained extensive experience in care planning, team leadership, and quality improvement. My leadership journey reflects a strong commitment to person-centred care, staff development, and operational excellence. I am passionate about providing high-quality, person-centred care and creating a supportive environment for both residents and staff.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence Mill Care Home to verify any information. View our terms and conditions. Florence Mill Care Home has an Enhanced Service - more info.