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Care Home Owned by Landona House Ltd in Durham

9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Landona House Ltd in Durham

Only the locations & reviews in Durham for Landona House Ltd are showing below.

View the details of all 9 locations (with 648 reviews) owned by Landona House Ltd

Landona House Ltd Locations in Durham (1)

 
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1 Care Home owned by Landona House Ltd in Durham
Bishopsgate Lodge Care Home

15 Hexham Street, Bishop Auckland DL14 7PU 

9.7 61 reviews
"Dad really enjoyed his restbite stay. He said everybody was really nice and he'd be happy to come back again…"   Read all 61 reviews
Location Type Care Home

Nestled within the peaceful residential area of Bishop Auckland, Bishopsgate Lodge Care Home offers personalised residential and nursing care to older people. At Bishopsgate Lodge, residents benefit from a range of lovely dining areas where they… Read more about Bishopsgate Lodge Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 51 Rooms from £1,180 / week

Landona House Ltd Reviews in Durham (61)

9.4
Landona House Ltd has a Group Review Score of 9.4 (9.420) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Landona House Ltd must have a Review Score.

Overall Experience

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Review of

Bishopsgate Lodge Care Home

from Carolyn T (Daughter of Resident) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad really enjoyed his restbite stay. He said everybody was really nice and he'd be happy to come back again

Reply from Dan Rigden, Home Manager at Bishopsgate Lodge Care Home

Hi Carolyn, I am pleased your Dad enjoyed his stay at Bishopsgate Lodge and that he would be happy to come back, your feedback is much appreciated

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Review of

Bishopsgate Lodge Care Home

from James D (Respite Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff here at Bishopgate Lodge have shown me great care and attention during my stay here at the lodge. I will be back in the future.

Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Thank you for the great review, Im glad you enjoyed your your stay at Bishopsgate Lodge and look forward to seeing you again

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Review of

Bishopsgate Lodge Care Home

from Margaret B (Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers excellent. Look after you well no complaints about carers. If you want anything and they can get it for your food. Excellent. Looked after very well.

Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Thank you for the lovely review, I am pleased that you enjoy your stay at Bishopsgate Lodge

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Review of

Bishopsgate Lodge Care Home

from June T (Resident) published on 25 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy about the care I received. Staff are highly caring and respectful. Regular exercise has made my legs better, which I am very pleased.

Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Hi June, Thank you for the great review. I am pleased that you are happy with the care you receive at Bishopsgate Lodge

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Review of

Bishopsgate Lodge Care Home

from Lilian G (Sister of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I travel a distance of 20+ miles to visit and on my first time I was offered a cup of tea and sat with my sister while she had her lunch. I always find the staff very accomodating and pleasant, easy to talk to. I have seen the meals presented and I feel they are well cooked and suitable for my sisters
needs, meat is tender and sliced thinly, veg is or looks fresh not frozen. Care is excellent and although she doesn't avail herself of entertainment and activities she is encouraged to do so.

Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Thank you for the review. I'm pleased to hear that you are happy with the care your sister receives at Bishopsgate Lodge Care Home. We truly appreciate your feedback,

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Review of

Bishopsgate Lodge Care Home

from J H (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for several months and my review really is based upon this in general. My mother has Parkinson's disease/dementia which has left her with poor short term memory. The home itself is good and Mam has been cared for with dignity and respect. The care staff are compassionate/caring,
and endeavour to meet Mam's needs. However, on some occasions and due to inadequate staffing levels on Mam's floor I feel this is not the case, and consequently it doesn't happen. (I.e. long time in responding to nurse call/toileting).

Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Thank you for the review. I'm pleased to hear that you are happy with the care your mum receives at Bishopsgate Lodge Care Home. We truly appreciate your feedback, we are constantly looking for ways to improve the care we offer.

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Review of

Bishopsgate Lodge Care Home

from N R (Respite Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family were on holiday, so I spent a week in this care home. The operative word is care. All the staff were genuinely caring people.. Nothing was too much trouble. They even changed the position of my bed for me at ten in the evening..Activities were many and varied. Individual needs were catered
for.

Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Thank you for taking the time to review Bishopsgate Lodge, we are pleased you enjoyed your stay and hope to see you again soon,

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Review of

Bishopsgate Lodge Care Home

from J J (Niece of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was admitted to Bishopsgate Lodge Care Home as were not happy with the home she was previously in. The care, support and dignity she received was amazing. The staff were exceptional. On the passing my auntie, the staff were very kind and considerate to myself and other family members. I could
not speak more highly of the home and staff.

Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Thank you for your lovely review of Bishopsgate Lodge. It was an absolute pleasure to care for your auntie.

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Review of

Bishopsgate Lodge Care Home

from Margaret H (Niece of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my auntie to Bishopsgate Lodge Care Home after a horrible experience at a different care home. I found staff and the home itself clean, friendly and were very helpful and kind during a terrible time in our lives. I cannot thank them enough for looking after my auntie in her last few weeks. Passed
peacefully and with dignity and loving care.

Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Thank you for your lovely review of Bishopsgate Lodge. It was an absolute pleasure to care for your auntie.

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Review of

Bishopsgate Lodge Care Home

from Jayne B (Resident) published on 3 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean and friendly place, the staff are amazing, never eaten so much, chef is fab.

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Review of

Bishopsgate Lodge Care Home

from J F (Respite Resident) published on 24 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had her respite care for a week in Bishopsgate Lodge she loved it. They made her feel welcome and comfortable kept her safe even managed to get her to do activities her room was clean and comfortable made friends and the manager and staff were excellent would recommend this home for their
loved one's care needs.

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Review of

Bishopsgate Lodge Care Home

from A S (Daughter of Resident) published on 26 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents are both in the care home. Mum has been in for eight months and Dad for two months. They are both very happy and very settled. Every member of staff we come into contact with is so nice, and they go way beyond their call of duty. As a family, we know Mum and Dad are very well looked after.
We can't thank the staff enough.

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Review of

Bishopsgate Lodge Care Home

from Pat H (Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well supported when needed. Well supplied with comfortable lounges, superb views from the dining room and several bedrooms. The food is really good and well cooked. The staff are all really caring and helpful. The downside is too many agency staff, lack of knowledge of residents' requirements. Pills
at night often late and past bedtime. Allowed to have our own bedding, a plus is the laundry facilities are excellent.

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Review of

Bishopsgate Lodge Care Home

from S S (Daughter of Resident) published on 9 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father settled in here and has progressed well since his arrival. He receives good care and is very well-fed. The socialising and activities are excellent and has helped him greatly as he is far less depressed. I would recommend this home to anyone needing care.

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Review of

Bishopsgate Lodge Care Home

from A S (Daughter of Resident) published on 9 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident since April 2023 and I am very happy with his care. He is safe and very well cared for by hardworking staff who treat him and my family with kindness, respect and dignity. In particular, a senior carer has always gone above and beyond for my dad and my family. She really is
a caring and compassionate person.

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Review of

Bishopsgate Lodge Care Home

from C F (Daughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an exceptionally well-managed care home. Staff are wonderful, kind, thoughtful and genuinely caring, always going beyond our expectations. The food is excellent, with a resident chef who will prepare meals to suit individual preferences. It's always clean and smells of lemon flash. Could not
wish for a better experience for my mother.

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Review of

Bishopsgate Lodge Care Home

from Graham P (Next of Kin) published on 10 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but praise. From the moment we stepped through the door to look around for my dad, it just felt right. Spacious, friendly relaxed atmosphere, nothing too much to ask, caring, very helpful. All the staff were brilliant, would recommend. Unfortunately, Dad was limited to using a lot of the facilities,
would have if was well enough. Thanks a million for Dad's care even though it wasn't for long.

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Review of

Bishopsgate Lodge Care Home

from B B (Daughter of Resident) published on 11 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, friendly atmosphere with staff who care about the needs of each individual. Mum was always made welcome and listened to on every occasion. A small covid outbreak in the building did affect staff numbers, but they all work so hard and Mum was still looked after to the best level they could
manage.

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Review of

Bishopsgate Lodge Care Home

from Michael P (Son of Resident) published on 15 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot ask for any better care for my dad. All the staff are lovely, they all go beyond their duties. All the meals are fantastic. I can say, hand on heart, that this place is the best care home in the area. Five-star rating.

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Review of

Bishopsgate Lodge Care Home

from Gill H (Daughter of Resident) published on 28 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam recently moved into Bishopsgate Lodge Care Home and from the moment she arrived she has been treated with respect and kindness by all members of staff. Staff have gone out of their way to make adaptions, listen to her views and meet her needs. They are determined to help her to feel safe, comfortable
and happy. Thank you to all staff for making her transition from home to care home as smooth as possible for both Mum and our family.

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Awards / Recognitions (0)

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