Care Home Owned by Landona House Ltd in Tyne & Wear

the doctor and ensuring that all our concerns were listened to. It is our opinion that the timely and prompt actions of the nurses and the doctor prevented any need to go into hospital on this occasion.

is really wonderful and makes my day!
The first class manager and fabulous staff are professional in their caring roles and so friendly to all, it really is a wonderful place for residents and visitors alike. A recent addition to Stapleton House is the Mr Whippy ice cream machine, it's a huge success with my father-in-law! It's such a clever way to hydrate and get calories into residents who maybe don't have a good appetite, simply brilliant!
I am so thankful and grateful that my father-in-law lives here, it's such a home from home and he loves it here.

to upgrade facilities and freshen up all areas of the care home, I find this very pleasing knowing Mam is looked after and her needs are catered for to the best of there abilities.

and the whole family is beyond amazing. Everything from her care and medical needs and offering myself and my sister drinks, food, support and a shoulder to cry at all times of the day. They are amazing!!

has brought a renewed energy to Stapleton House and respect it is a pleasure to visit and see both Happy Staff. Happy Residents! On a very personal note what ever you are paying her she is worth her weight in Gold she cares about both staff and residents. Thank you to the manager we appreciate you.

say the meals were most acceptable.

highly recommend Stapleton House for consideration to anyone looking for a caring friendly and safe environment, for a loved one.

there appears to be low staff turnover, Mam was able to build relationships and trust with the people involved in looking after her, as did myself and Dad. The staff genuinely care about the residents and are friendly and approachable if there is a concern, or if you just need a listening ear and a cuppa.
I would definitely recommend Stapleton House. We will not forget the warmth, kindness and compassion shown by all of the staff to my mam and to our family.

outstanding. The nursing staff was always approachable and willing to discuss and explain Mam's treatment regime. All staff (nursing, care, admin, cleaning, chefs etc.) were kind and considerate to Mam, to our family and to our father who was finding life without his wife at home, after 70 years of marriage, very difficult. Mam's room was comfortable and she enjoyed a garden view. As Mam was a resident from January to May she enjoyed watching the garden come to life after the winter.

honestly say each and every member of staff is wonderful and made my dad's last few weeks of his life a positive experience for him.

staff went out of their way to make Mam and us feel welcome and supported from the moment Mam arrived.
Mam was treated with dignity, compassion, kindness, efficiency, and professionalism from everyone.
I have cared for Mam for many years but was finally confident enough in the staff to take a step back and allow others to 'care' for Mam. This allowed me to become my mam's daughter once again instead of worrying about her care. This provided quality time for Mam and myself which I cannot thank the staff enough for.
Ourselves as a family were supported and reassured at all times and there was a never-ending supply of tea and sympathy.
Even fellow residents were a delight.
Thank you!

permanent care, for which I am very grateful for. My mam spent the end of her life in Stapleton House. The staff were amazing. They gave Mam the best care they could. My mam was no longer mobile, so having a room with a garden view was very much appreciated. Management and staff made me feel very welcome. Mam loved to chat with staff and some of the mobile residents, who checked to see if she was ok. All the staff and Mam's GP made Mam comfortable to the very end of her life. I am truly grateful for everything.

as much time as we wanted with my mother. The staff encouraged us to decorate my mother's room with her own personal items, such as photographs. The staff were also very caring towards me and my mother's other visitors. Most of all, though, the care and compassion from the staff were tangible and also touched the close family members. My mother was cared for with dignity and respect in her final days. I will never forget this.

friendly and accommodating, especially during the various Covid restriction, which was beyond their control. We had no issues and would recommend Stapleton House.

put their minds at rest. The staff are caring and treat my dad with the respect he deserves. The place is clean and inviting, and the nursing staff are exceptional, and in that, I also include the management. He has settled in also, something I thought would not happen. As he is a loving family man who thrives with his family around him, but the staff comes a close second. I would like to give the catering staff a shout out as the food is also home cooked and delicious. Last but not least
I can close my eyes at night knowing he is in excellent hands.