"My Dad was in Tollesby hall for a short time. All the staff were amazing. The care he received was outstanding. We as a family were also…"
Read all 133 reviews
from £1,100 / week
55 Rooms
Location Type
Care Home
Located in Middlesbrough is a purpose-built 55 bedded facility offering nursing and residential care and care for people with physical disabilities, short-term respite and specialist end of life ... Read more
"My partner Roy was admitted into Delamere lodge for some respite stay but Roy has become a permanent resident. The home is very friendly…"
Read all 36 reviews
from £1,180 / week
41 Rooms
Location Type
Care Home
Delamere Lodge Care Home in Middlesbrough is registered to give care and support to a maximum of 41 people.
Trained staff support people with dementia, learning disabilities, physical ... Read more
"My husband has lived here since January, he came after being in hospital and then another care home. Since then my husband has settled…"
Read all 8 reviews
from £1,133 / week
30 Rooms
Location Type
Care Home
Moorlands Nursing Home is easily accessible, situated in Guisborough town centre. There are 30 bedrooms, 10 of which are en suites and the conservatory and patio area is a peaceful place for ... Read more
"My mother settled here so well, thanks to the incredible staff. They go above and beyond for all residents and their families, too.…"
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from £1,100 / week
20 Rooms
Location Type
Care Home
Hawthorns Lodge and Residential Home is spilt into two buildings. Hawthorns Lodge is 20-bedded ground floor care home which was built in 2007. Hawthorns Residential Home is a 15-bedded unit which has ... Read more
Hawthorns Lodge and Residential Home is spilt into two buildings. Hawthorns Lodge is 20-bedded ground floor care home which was built in 2007. Hawthorns Residential Home is a 15-bedded unit which has ... Read more
Older Person CarePermanent CareRespite Care
Residential Care
Dementia Residential Care
Landona House Ltd Reviews in Cleveland & Teesside (178)
9.2
Landona House Ltd has a Group Review Score of 9.2 (9.185) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Landona House Ltd must have a Review Score.
from Margaret H (Friend of Resident) published on 27 May 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My friend came to Tollesby Hall as there was a rehabilition bed.
Positive - the staff were al very kind and thoughtful - nothing was too much trouble - great laundry service lovely garden space.
Negative - food was very variable - range from excellent to just ok. Rooms basic poor bedding. Building
from C M (Daughter of Resident) published on 19 May 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother settled here so well, thanks to the incredible staff. They go above and beyond for all residents and their families, too. Hawthorns is always welcoming and so very clean. My mother really enjoys the food, for which there is always a good choice on menu.
from Katie T (Wife of Resident) published on 14 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My husband has lived here since January, he came after being in hospital and then another care home. Since then my husband has settled really well and says he likes it here, I myself are happy because he has settled and think the home is outstanding it's very homely and friendly, the residents are well
cared for and nothing is too much trouble for the staff, they listen to what you have to say and act accordingly.I personally think it's the best home in the area.
Reply from Jane Sayer, Manager at Moorlands Nursing HomeThank you so much for the lovely feedback. Always a pleasure
from Kath G (Partner of Resident) published on 27 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My partner Roy was admitted into Delamere lodge for some respite stay but Roy has become a permanent resident. The home is very friendly with a welcoming atmosphere and bedroom are clean and tidy. Roy loves all members of staff and always tells me he is very well looked after
from Dennis C (Son of Resident) published on 31 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
A fantastic team who are passionate and caring about those they look after. They looked after my mam Yvonne, who was terminal with cancer, and they are an amazing team always willing to help, and nothing is too much trouble. I'm so grateful for the way they looked after my mam and gave my mam both comfort
and dignity, for ever grateful to an awesome team for all you did for my mam. A fantastic place to have loved ones looked after and highly recommended.
Reply from Jane Sayer, Manager at Moorlands Nursing HomeThank you so much for the lovely feedback. Always a pleasure
from Nikolas D (Grandson of Resident) published on 23 March 2026
Submitted via Website • Report
Overall Experience1.0 out of 5
My grandfather spent three weeks at Tollesby Hall Care Home and the standard of care was very poor. Staffing levels were inadequate, and he was left waiting over 30 minutes for help with basic personal care. His health and hygiene declined noticeably, and he developed a urine infection that was not
acted on promptly, despite concerns being raised earlier by physiotherapy staff. I was also given incorrect information about his medication by the senior nurse, which raised serious concerns about clinical oversight. Communication from management was inconsistent, and after submitting a complaint I received no meaningful response. Moving him out was the best decision, and I would not recommend this care home based on our experience.
from Jamie B (Grandson of Resident) published on 5 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
What an amazing care home! The way my grandad is treat is absolutely fantastic by every individual in the home. respect, dignity and kindness are shown to Phil and as a family we see this. He is always clean & fed well. We are so greatful as a family that he is in Delamere lodge.
Reply from Radhika Sisodia, Owner at Delamere Lodge Care HomeDear Jamie,
Thank you very much for taking the time to share your lovely feedback. It means a great deal to us and to the whole team at Delamere Lodge.
We are delighted to hear that you feel your grandad is treated with respect, dignity and kindness, as these are values that are extremely important to us. Our staff work very hard to ensure that every resident receives the highest standard of care and feels safe, comfortable and well supported.
Your kind words about the team will be shared with them, as it is always encouraging to know that families can see the care and dedication that goes into supporting our residents every day.
Thank you again for your thoughtful review and for trusting us with your grandad's care.
from Ruth W (Sister of Resident) published on 5 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My older Brother is so happy at Delamere Lodge and says he wants to spend the rest of his life with the loving, kind, patient, brilliant Staff, who provide for all my Brother's needs.
Staff at Delamere Lodge are so patient, so kind, so helpful, no matter difficulties being exhibited by some of residents
with extreme problems - everything is calmed with love and affection from kind caring Delamere Lodge Staff.
Best Care Home in England, in the kind, patient, gracious manner in which all the residents - the family of Delamere Lodge appear to be cared for and many appear very happy and grateful, for such kind care and attention from brilliant Staff.
Thank you so much Delamere Lodge Staff - I know my dear Brother can behave quite contrarily at times, you are ALL so kind and so patient, in resolving any and all problems. Thank you.
Reply from Radhika Sisodia, Owner at Delamere Lodge Care HomeDear Ruth,
Thank you so much for taking the time to share such a thoughtful and kind review. It truly means a great deal to our whole team to hear that your brother feels happy, safe and well cared for at Delamere Lodge.
Our staff work very hard to create a warm, supportive and respectful environment for all residents, and your recognition of their patience, kindness and dedication will mean a lot to them. Supporting residents with complex needs requires compassion, understanding and teamwork, and we are very proud of the care our team provides each day.
We are also very pleased to hear that your brother feels settled and comfortable with us. Ensuring that residents feel at home and part of our Delamere Lodge family is extremely important to us. Thank you again for your very kind words and for placing your trust in us to care for your brother. We will be sure to share your lovely feedback with the team.
from C F (Son of Resident) published on 5 March 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Mum was at the home for 8 months from hospital to passing away. During that time she was well cared for and got on well with staff. Food was not always to her liking but she never went hungry. She was allowed posessions from home and to make the room her own with wall hangings, photos and smarts speaker.
At E.O.L she was very well attended and the staff helped us through that difficult time. I am satisfied with the service provided.
Reply from Radhika Sisodia, Owner at Tollesby Hall Care HomeThank you for taking the time to share your experience and for your thoughtful comments about the care your mum received during her time with us. We are very pleased to hear that she was well cared for and that she built positive relationships with our staff. It is important to us that residents feel comfortable and at home, so we are glad that she was able to personalise her room with her belongings and familiar items from home. We are especially grateful for your kind words regarding the care provided at the end of your mum's life. Supporting residents and their families during such a difficult time is something our team takes very seriously, and your feedback will mean a great deal to them.
from Michelle S (Daughter of Resident) published on 3 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My Dad was in Tollesby hall for a short time. All the staff were amazing. The care he received was outstanding. We as a family were also well supported. The nurses listened to us and we're proactive. The healthcare assistants were amazing. Went above and beyond on every shift. Housekeeper was very supportive
and my Dad loved seeing her. My Dad obviously wanted to be home, but the support from staff helped him accept he where he was safe. His food was fabulous. I can't find any fault with Tollesby hall. You should be proud of the staff. We will remember your care, compassion, commitment, courage communication and competence. Thankyou once again. I'll makes me want to work there as the atmosphere is wonderful.
Reply from Ginita Dedman, Home Manager at Tollesby Hall Care HomeThank you for taking the time to complete a review, and thank you for your kind words and star ratings. I can assure you that our main goal here at Tollesby Hall is to provide the highest standard of person-centred care for all service users, and we are doing our best to achieve this through teamwork and positive relationships with external professionals and families.
from Christine R (Daughter of Resident) published on 12 February 2026
Submitted via Website • Report
Overall Experience3.0 out of 5
Mum came to Delrmere Lodge from hospital on 2nd September 2025.
The home was reorganised at the beginning of January 2026 and all the Nursing residents were put on the 1st floor.
We were worried that mum would not settle after the move, we didn't need to worry. The care on the 1st floor was fantastic.
Very attentive and genuinely caring. Especially the care from Vicky and Helen, who made mum's last few weeks happy and peaceful. The rooms and communal areas are spotless, Dawn takes pride in her work and always has time to talk to residents while she cleans.
We are so pleased mum spent her last 3 weeks in a caring loving environment. Thank you ladies for genuinely caring for the residents and making the residents time as pleasant as possible.
Reply from Kevin Robinson-Husband, Director of Operations at Delamere Lodge Care HomeWe would like to thank you for your review, our reviews help us to continue to make improvements. It was lovely speaking to you in relation to this review and seeing how you had seen the recent changes. We are also very pleased that you felt the care and support provided to your mum and yourselves was attentive. We will ensure that these this lovely feedback is shared with the staff teams
from Jeffrey S (Son of Resident) published on 27 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Very happy with the room my mum was given , staff very good and attentive. The food was excellent and there was always staff checking on her . Although not for a long time, Thanks so much for looking after my mum while she was in there
Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care HomeWe are happy that the care and support which was provided by the team at Tollesby Hall, Thank you for your lovely comments and we will share these with the staff team within the service.
from Terry D (Son of Resident) published on 26 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I can heartily recommend being able to place the care of our loved family members into the safe and professional hands of the Delamere Lodge team. My Mam has been there for over 3.5 years now and though her cognitive condition has worsened, her physical health has remained constant and on some levels,
Mam has positively thrived.
I have regularly seen the staff go over and above in terms of showing genuine loving care for my Mam and the atmosphere of the building is always uplifting.
The quality of the meals and regularity of the snacks are really good and the place always smells clean which is a credit to the work of the cleaner's who also have been wonderful with my Mam.
Moreover, the staff also listen to any family observations and concerns and look to work collaboratively in the updating of Care Plans.
Dementia Homes aren't the easiest of environments to work in so credit due to all involved at Delamere!
Reply from Kevin Robinson-Husband, Director of Operations at Delamere Lodge Care HomeThank you so much for your kind and thoughtful review. It really means a great deal to the whole team at Delamere Lodge. We're truly pleased to hear that your Mam has been well supported over the past 3.5 years, and that she has remained physically stable and, in many ways, has continued to thrive. Your comments about the care, atmosphere, cleanliness, meals and teamwork with families are sincerely appreciated, and I will be sure to share your lovely feedback with all staff, including our housekeeping team. Thank you again for taking the time to write such a heartfelt recommendation - we're honoured to support your Mam and your family.
from Rita P (Friend of Resident) published on 30 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Tollesby Hall Care Home is the best care anyone could want the staff are amazing excellent in all areas my best friend is staying there and he loves it's very professional 24/7 wtih the care 5 star standard well done to all team and big thank you.
Reply from Ginita Dedman, Home Manager at Tollesby Hall Care HomeThank you for taking the time to complete a review, and thank you for your kind words and star ratings. Our main goal here at Tollesby Hall is to provide the highest standard of person-centred care for all service users, and we are doing our best to achieve this through teamwork and positive relationships with external professionals and families
from Colin B (Son of Resident) published on 4 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
What a joy it is to have our mother in Delamere Lodge! ALL the staff, be it carers, nursing, domestic, admin, manager, are so caring and professional that we could not hope for better - they are stars!
For Mum's 100th birthday all the staff got behind a huge party for her supported by the new manager:
staff dancing with Mum, tee shirts printed celebrating her birthday, cake, cards, presents, banners, balloons, cards from the local primary school, and because the home fell into an enforced lock-down just two days before our family birthday visit, we were sent joyous photos to help us join in the celebration - so thoughtful of everyone concerned! All our family can't thank you enough!
At a previous care home not far from here Mum was apprehensive in the presence of carers, but at Delamere she beams when they pop into her room on our visits, always appreciating the genuine affection which carers show towards her... confirming our view that she really feels at home here! Brilliant!
Reply from Sarah Mann, Home Manager at Delamere Lodge Care HomeThank you so much for your beautiful words and for taking the time to share this heart-warming review. It truly means the world to all of us at Delamere Lodge. It has been an honour and a joy to celebrate your mum's incredible 100th birthday with her. The team were delighted to make her day as special as possible, and seeing her smile, dance, and enjoy every moment reminded us why we do what we do. We are so glad that the photos helped you feel part of the celebration during the lockdown period. Your mum is a remarkable lady, and the warmth she shows towards the team reflects the genuine relationships they have built with her. Knowing she feels safe, comfortable, and at home here is the greatest compliment we could ever receive. Thank you to your whole family for your trust, your kindness, and your appreciation. We feel privileged to be part of your mum's journey and will continue to give her the care, joy, and affection she deserves every day.
from Janet D (Wife of Resident) published on 4 November 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My husband was a resident for over 6years before he past away in 2023 the care and support was excellent the nurse were really outstanding had a great rapport with my husband which I'm still in touch with them highly recommended them
Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care HomeThank you Janet for your lovely review, we are really pleased that the care and support your husband provided meet a high level of care and support. We will ensure that these wonderful comments are shared with all our staff teams
from Claire D (Daughter of Resident) published on 2 October 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Sadly, mum only spent a week at Tollesby Hall. However, the care she received was fantastic. Mum died with dignity and was looked after by very caring staff. We were looked after too. Nothing was too much trouble.
Reply from Ginita Dedman, Home Manager at Tollesby Hall Care HomeThank you for taking the time to complete a review, and thank you for your kind words and star ratings. I can assure you that our main goal here at Tollesby Hall is to provide the highest standard of person-centred care for all service users, and we are doing our best to achieve this through teamwork and positive relationships with external professionals and families.
from Beverley B (Daughter of Resident) published on 4 September 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My father was a resident in this nursing home for the last few weeks of this life, due to Lewy Body Dementia. I cannot praise the care of all the nursing and care staff highly enough. Their compassion and genuine concern shone though. They were also very supportive of myself and my family as we
spent the last few days with our beloved dad. They have a very difficult job to do in this specialised area of care and their humour and friendly approach to all the residents and families was a breath of fresh air,.
All the staff should be proud of the way they undertake their important role. It really felt like it was a home from home for the residents.
Reply from Sarah-Jane Mann, Home Manager at Delamere Lodge Care HomeThank you so much for taking the time to share such kind and thoughtful words about your experience with us. We are truly humbled to have been able to care for your father during the last weeks of his life.It was an honour and a privilege for our team to support both your dad and your family at such a precious and difficult time. Our staff strive every day to provide not only professional nursing care, but also compassion, dignity, and comfort. Knowing that this was felt and appreciated by you and your family means so much to us all.We recognise how emotional those final days can be, and we are deeply grateful that you trusted us to be part of your father's journey. Please know that your dad will always be remembered here at Delamere Lodge, and your words will bring great comfort and encouragement to our whole team.On behalf of everyone at Delamere Lodge, we extend our heartfelt condolences to you and your family.
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