Landona House Ltd in Cleveland & Teesside | 2 Care Homes

Review of
Tollesby Hall Care Home
from James W (Husband of Resident) published on 25 July 2025

Submitted via Website • Report

Overall Experience

My wife was admitted to Tollesby Hall on Friday 13th June 2025 and spent 5 weeks in the nursing section before passing away with Alzeimers Decease. Having been discharged from hospital on a Friday afternoon into the residential section was not the right decision, I think the home was caught short by

the information given by the hospital. Once moved upstairs to the nursing section proved to be more appropriate.
The care given by the health carers was excellent and the nurses are very professional. The private room was large and airy with ensuite.

Reply from Ristner Yarcia, Manager at Tollesby Hall Care Home

Thank you for taking the time to complete a review, and thank you for the star ratings for each question. I can assure you that our main goal here at Ferndale Court Nursing Home is to provide the highest standard of person-centred care for all service users, and we are doing our best to achieve this through teamwork and positive relationships with external professionals and with family. Just to let you know that my office is always open if you have any concerns

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Review of
Delamere Lodge Care Home
from J P (Friend of Resident) published on 16 July 2025

Submitted via Website • Report

Overall Experience

The manager doesn't take time to speak to friends or family, where she was to busy to speak to me. The carers are brilliant where they speak to family, residents and friends, going out of the way for them. I see my friend has favourite staff who they like to speak with.

Reply from Sarah Mann, Home Manager at Delamere Lodge Care Home

Thank you for taking the time to leave your feedback. We're so pleased to hear your kind words about our care team - they work hard to create a warm and supportive environment, and it's lovely to know their efforts are recognised.I'm sorry to hear that you felt I was unavailable to speak with you. That is never my intention, and I sincerely apologise if I came across as too busy or unapproachable. I truly value the opportunity to connect with families and friends, and I'd welcome the chance to speak with you directly at your convenience.Please don't hesitate to reach out - I'd be more than happy to arrange a time to chat.Warm regards,Sarah Mann

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Review of
Delamere Lodge Care Home
from Kim O (Daughter of Resident) published on 17 June 2025

Submitted via Website • Report

Overall Experience

So happy Dad got accepted to go into Delamere Lodge. We were worried where he would end up after a not great stay in hospital. This was the only home who came out to actually meet him and didn't write him off on reading a report.
Dad has made great progress to the point we have been able to bring

him home. Staff have been very accommodating of our needs and done everything they could to make his stay as safe and comfortable as possible. They have been there to support the whole family when things have been tough which has been much appreciated.
Dad certainly got his appetite back in here, the meals have been fantastic. There's always a good selection and plenty of snacks for the residents. He certainly won't be getting a cooked breakfast every day at home!
Thank you to the staff, your support means the world to the families of the patients in your care.

Reply from Sarah Mann, Home Manager at Delamere Lodge Care Home

Thank you so much for taking the time to share your experience with us. Your dad made such great progress during his stay with us, and to see he was well enough to return home - that's truly wonderful news.It means a great deal to our team to know that their efforts to meet and truly understand your dad were recognised, especially during what must have been a very challenging time for you and your family. We firmly believe in looking beyond paperwork to see the person, and we're so pleased that made a difference.We're also glad to hear your dad enjoyed the meals - we do try to make them something to look forward to each day (though we agree, daily cooked breakfasts might be a tough act to follow at home!).On behalf of everyone at Delamere Lodge, thank you for your kind words and trust. Supporting not just our residents but their families too is a core part of what we do, and your appreciation means the world to us.Wishing your dad continued good health and happiness at home

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Review of
Delamere Lodge Care Home
from K F (Daughter of Resident) published on 14 May 2025

Submitted via Website • Report

Overall Experience

My mum has settled in at Delamere Lodge. The staff are caring, kind and look after her really well. They make you feel very welcome when you go to visit your relative. The nursing staff work really hard and are always available to give you updates about your relative as you require. The manager has

only been in the post for a few months but she is already making some really positive changes. She is very caring, compassionate and approachable.
The home often organises different events for the residents and family members can always join in. They did a beautiful afternoon tea for Mother's Day which my mum and family really enjoyed. The food at Delamere Lodge is outstanding, it's all fresh and home made. My mum particularly enjoys the homemade cakes and desserts.
The home is always kept really clean and tidy which is thanks to the cleaning staff who work really hard.

Reply from Sarah Mann, Home Manager at Delamere Lodge Care Home

Thank you so much for taking the time to leave us such a thoughtful review. We truly appreciate you highlighting the aspects of our nursing home that have made a positive impact. We will continue to strive to provide the best possible care, and your feedback is invaluable to us.

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Review of
Delamere Lodge Care Home
from L D (Daughter of Resident) published on 25 April 2025

Submitted via Website • Report

Overall Experience

Since there has been a change in management the standards in place for my Dad's care, simply put, are outstanding. She's made positive changes to the staffing, the daily routine and the overall care he receives. As a family we are informed about his health and care. All the staff take time to talk to

my Dad to make sure he's okay, not lonely, they help him to the garden and talk to him about sports. The home have helped us bring his PC into his room and wall mount his sky glass tv so he has all the comfort he would at home. At a time when he needs extra support it's comforting to know he's in the best possible place.

Reply from Sarah Mann, Home Manager at Delamere Lodge Care Home

Thank you so much for your kind words, it's been a pleasure getting to know your father and your family. Your kind words mean a lot to us here at Delamere and truly reflect the hard work and dedication of our team. We also appreciate the support your father receives from you and other family members. We are pleased to hear that your experience is positive.

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Review of
Delamere Lodge Care Home
from P P (Brother of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

I have no problems with the care or facilities. I think the nurses and staff are angels with all the care they do for my brother.

Reply from Kevin Robinson-Husband, Director of Operations at Delamere Lodge Care Home

Thank you for your review and your kind words, it is a real pleasure to see that you are happy with the care and support provided. We will ensure that the team are made aware of these lovely comments.

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Review of
Tollesby Hall Care Home
from Kay S (Niece of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

My auntie spent the last four days of her life at Tollesby Hall and was cared for exceptionally well. The staff were all so kind and helpful, showing so much respect and professionalism yet remaining compassionate. Our family were all extremely well looked after, given copious amounts of food and tea/coffee

etc and treated with warmth and understanding. I would certainly recommend this care home to anyone. Thank you.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for this lovely review and your lovely kind words, we are really pleased that your aunt was cared for with a high level of dignity and compassion, we will share this review with our staff teams has the team works really hard.

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Review of
Tollesby Hall Care Home
from K C (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff for all the support and care me and my family have received whilst my dad was a resident. The personal touch the kindness nothing was ever too much and I knew my dad was extremely well cared for and never any doubt. Would highly recommend to anyone. Thank you for everything.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for this lovely comment, It is lovely to see that you dad was cared for to the highest standards and you and the family were happy with the care and support provided. We will share these lovely comments with our staff teams.

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Review of
Delamere Lodge Care Home
from A M (Wife of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

As always care is very good. Big improvement in cleanliness. Improvement in Activities. The visit of the school children has been great, my husband is choosing to be involved for the first time since he became an resident. The new manager is gradually making improvements and the home looks more welcoming.

Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home

Thank you for your kind review. The home takes on board family feedback at looking for improvements.

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Review of
Tollesby Hall Care Home
from Steve T (Son of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

I found the nursing home staff to be very caring, compassionate, thoughtful, professional and helpful. Had the overall feeling that my mother was in very good hands and would be well cared for. I highly recommend their services to anyone considering becoming a user

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for your lovely review and comments, We are pleased that the care and support in which your loved one received was to a high standard. Reviews and Comments help us to continue to stride for improvement - We will share these comments with our staff teams within the service.

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Review of
Tollesby Hall Care Home
from Hilary L (Daughter-in-law of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff were helpful, kind, respectful, friendly. We can only thank all staff.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for your lovely comments, We are happy that you are happy with the care and support that your loved one is receiving. We will pass these lovely comments to our staff team.

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Review of
Delamere Lodge Care Home
from M M (Wife of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My husband was placed in permanent care in December 2024 due to his deteriorating condition (Vascular Dementia). There were were some minor hiccups as you would expect but, these were promptly rectified. It was probably down to the change over of temporary staff during the Festive season. Nevertheless, they

were all very professional, friendly and understanding to my husband's needs.

I do believe it was just a case of my husband getting used to his new home and the different faces plus, the team getting used to him and his needs. He seems to be settling in OK now. We are happy he is in a safe environment and seems to be well cared for which we are all very grateful. Thank you. Special thank you to the nurses and carers for their friendliness, professionalism and care towards my husband.

The team are always happy to see me and other family members too and greet us with a smile and an update on how my husband's day has been. They treat us like family. Thank you to you all!

Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home

Many thanks for your kind review. We always look to how to settle new residents into the home, getting to know their likes and dislikes, as well as getting families involved who know them the most. We appreciate all of our staff and how they personalise person centred care within the home.

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Review of
Tollesby Hall Care Home
from Lisa B (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

I would just like to say that Tollesby Hall Care Home is a friendly place and staff are excellent, and have been excellent to my mam. Nothing has been a problem for them. My mam has only been in just under two weeks.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for your review, it is great to see that you and your mum are happy with the care and support provided by the Tollesby Hall team. We will provide the team with your positive feedback.

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Review of
Delamere Lodge Care Home
from M H (Daughter of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

I would like to thank all the staff at Delamere Lodge for the care you provide to my dad. He is well looked after, yes initially rooms last year could be cleaner however you have all continued to work hard and provide good care and he does now have a clean environment - bedroom and around the home.

Many thanks, your hard work is appreciated and noticed .

Reply from Kevin Robinson-Husband, Director of Operations at Delamere Lodge Care Home

Thank you for this lovely review, I really pleased that you can see the improvements in which the home is making, we will share these excellent comments with the team at the home.

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Review of
Tollesby Hall Care Home
from A G (Son of Resident) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience

The staff were always professional and hard working. They were also friendly and kind. They made my Fathers last years as enjoyable and comfortable as possible. I can't thank you all enough.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you this lovely review, it is lovely to see that the care and support which your loved ones and the family received was to a high standard. We will share these comments with our team.

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Review of
Delamere Lodge Care Home
from Colin B (Son of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

All the staff here are fantastic, giving us total confidence that mum is in safe hands. We value that the rooms are always clean and tidy, the meals always tasty and generous, the décor bright and cheerful, but what distinguishes Delamere from previous places is the staff. We can see that mum loves

and is loved by her carers who always emanate warmth, patience, kindness and understanding. At a previous "good" home mum would exhibit apprehension about some staff, but at Delamere we always see ready smiles and pleasure in their company. Previously elsewhere the home seemed sterile and clinical, but at Delamere we see genuine attachment, reassuring physical closeness when called for, and good humoured relationships between carers and mum. For example recently staff excelled in giving mum a glorious 99th birthday day (with a custom tee-shirt saying "It's taken me 99 years to look this good"!) Priceless! All our family feel hugely grateful to have mum installed in such a safe, caring and professional "home".

Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home

Thank you for your kind review. We are pleased that your mom is happy with her care here.

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Review of
Tollesby Hall Care Home
from Isabella G (Mother of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

My daughter was in Tollesby Hall Care Home for a very short time. But the time she spent there was very good, the staff were very caring, and the food was very nice and there was good variety. The home was very clean and my daughter liked to sit in the garden which was very nice. She was very happy

the time she was there.

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Review of
Tollesby Hall Care Home
from Pauline C (Wife of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

The staff were all very caring and attentive. Nothing was too much trouble, even though my husband was only with them for a short time they showed compassion to him and also to his family. They were also very quick in noticing any health changes in him and acted quickly to that. The staff were always

very pleasant and the home itself was very clean, warm and welcoming.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for your review, it is great to see the care and support which were given by the team at Tollesby Hall. We share these lovely comments with the staff team.

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Review of
Tollesby Hall Care Home
from Susan H (Daughter of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

The staff are so caring towards my mam, they can't do enough for her. Mam tells me the food is lovely, her washing is done every day. On my first visit, as I had driven a long way to see my mam, the staff were so welcoming and helpful and put my mind at ease. They answered all my questions. I can relax

knowing my mam is safe and treated with respect and kindness, nothing is too much trouble for the staff. Thank you.

Reply from Joanne Robson, Home Manager at Tollesby Hall Care Home

Thank you for your lovely comments, I am so glad staff are welcoming and you are happy with the care your mam receives.

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Review of
Delamere Lodge Care Home
from Joan G (Daughter of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

Massive improvement to cleanliness. My mother was isolated due to a urine infection, came to visit and the room was a disgrace. Had a word with the manager and with a space of the previous 3 - 4 weeks of my review date, massive improvement. Her room is spotless and smells amazing. Thank you for listening

to my concerns my mind is once again at ease.

Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home

Thank you for your kind and honest review, your mom is an amazing lady, who makes everyone smile. Seeing her eyes light up when you visit is lovely to see. She will be sadly missed by all of the staff. The staff send our condolences to you and all of your family.

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Care Homes Owned by Landona House Ltd in Cleveland & Teesside

Landona House Ltd Locations in Cleveland & Teesside (2)

Landona House Ltd Reviews in Cleveland & Teesside (153)

Tollesby Hall Care Home

Delamere Lodge Care Home

Delamere Lodge Care Home

Delamere Lodge Care Home

Delamere Lodge Care Home

Delamere Lodge Care Home

Tollesby Hall Care Home

Tollesby Hall Care Home

Delamere Lodge Care Home

Tollesby Hall Care Home

Tollesby Hall Care Home

Delamere Lodge Care Home

Tollesby Hall Care Home

Delamere Lodge Care Home

Tollesby Hall Care Home

Delamere Lodge Care Home

Tollesby Hall Care Home

Tollesby Hall Care Home

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