Care Homes Owned by Landona House Ltd in Cleveland & Teesside

The food is excellent.

from the moment my mum arrived at the home she and my brother and sister were cared for and supported in everyway possible From refreshment to hands on care for mum nothing was to much trouble. We were only there for a week but we were cared for so well.

Our step mum was only in Moorlands for 3 nights. She was on 'end of life' support and sadly passed away there. The staff we met in that short time were exceptional. They really cared. They supported our step mum in every way possible and offered such genuinely kind support to us. They were discrete while instinctively provided exactly the right level of emotional support to us, which we will never forget care homes come in all shapes and sizes, all bells and whistles residence great if needed. But the staff are what matter most. Moorlands staff are first lovely straight forward 100% care. Our sincere thanks.

Negative - food was very variable - range from excellent to just ok. Rooms basic poor bedding. Building + rooms need upgrade - very functional not cosy.

My uncle Gordon was well cared for and the staff were always kind, polite and understanding.

My mother settled here so well, thanks to the incredible staff. They go above and beyond for all residents and their families, too. Hawthorns is always welcoming and so very clean. My mother really enjoys the food, for which there is always a good choice on menu.

My husband has lived here since January, he came after being in hospital and then another care home. Since then my husband has settled really well and says he likes it here, I myself are happy because he has settled and think the home is outstanding it's very homely and friendly, the residents are well cared for and nothing is too much trouble for the staff, they listen to what you have to say and act accordingly.I personally think it's the best home in the area.

A warm, welcoming and professional service from all members of staff.

A fantastic team who are passionate and caring about those they look after. They looked after my mam Yvonne, who was terminal with cancer, and they are an amazing team always willing to help, and nothing is too much trouble. I'm so grateful for the way they looked after my mam and gave my mam both comfort and dignity, for ever grateful to an awesome team for all you did for my mam. A fantastic place to have loved ones looked after and highly recommended.

My grandfather spent three weeks at Tollesby Hall Care Home and the standard of care was very poor. Staffing levels were inadequate, and he was left waiting over 30 minutes for help with basic personal care. His health and hygiene declined noticeably, and he developed a urine infection that was not acted on promptly, despite concerns being raised earlier by physiotherapy staff. I was also given incorrect information about his medication by the senior nurse, which raised serious concerns about clinical oversight. Communication from management was inconsistent, and after submitting a complaint I received no meaningful response. Moving him out was the best decision, and I would not recommend this care home based on our experience.

Thank you so much Delamere Lodge Staff - I know my dear Brother can behave quite contrarily at times, you are ALL so kind and so patient, in resolving any and all problems. Thank you.

Mum was at the home for 8 months from hospital to passing away. During that time she was well cared for and got on well with staff. Food was not always to her liking but she never went hungry. She was allowed posessions from home and to make the room her own with wall hangings, photos and smarts speaker. At E.O.L she was very well attended and the staff helped us through that difficult time. I am satisfied with the service provided.

My Dad was in Tollesby hall for a short time. All the staff were amazing. The care he received was outstanding. We as a family were also well supported. The nurses listened to us and we're proactive. The healthcare assistants were amazing. Went above and beyond on every shift. Housekeeper was very supportive and my Dad loved seeing her. My Dad obviously wanted to be home, but the support from staff helped him accept he where he was safe. His food was fabulous. I can't find any fault with Tollesby hall. You should be proud of the staff. We will remember your care, compassion, commitment, courage communication and competence. Thankyou once again. I'll makes me want to work there as the atmosphere is wonderful.

We are so pleased mum spent her last 3 weeks in a caring loving environment. Thank you ladies for genuinely caring for the residents and making the residents time as pleasant as possible.

Very happy with the room my mum was given , staff very good and attentive. The food was excellent and there was always staff checking on her . Although not for a long time, Thanks so much for looking after my mum while she was in there

Dementia Homes aren't the easiest of environments to work in so credit due to all involved at Delamere!

Tollesby Hall Care Home is the best care anyone could want the staff are amazing excellent in all areas my best friend is staying there and he loves it's very professional 24/7 wtih the care 5 star standard well done to all team and big thank you.

At a previous care home not far from here Mum was apprehensive in the presence of carers, but at Delamere she beams when they pop into her room on our visits, always appreciating the genuine affection which carers show towards her... confirming our view that she really feels at home here! Brilliant!

My husband was a resident for over 6years before he past away in 2023 the care and support was excellent the nurse were really outstanding had a great rapport with my husband which I'm still in touch with them highly recommended them

Sadly, mum only spent a week at Tollesby Hall. However, the care she received was fantastic. Mum died with dignity and was looked after by very caring staff. We were looked after too. Nothing was too much trouble.